Vodacom
Reviews and Complaints

My Account was always in the region of R33 per month.

Until the 3/2 statement which included something called Entertainment Services purchased content of R54.81 thus bringing that account to R443.87. The following account included R231.42 under the same heading bringing the total to R646.97. The last straw was when the account received on 9/4 was for R840.05 (so called purchased content of R377.58 included).

I phoned Customer Care. I was told this purchased content "Entertainment" would be "blocked" in future. Nobody could tell me how it got to be there and I was advised that it would not be refunded.

I would like to point out that I am a pensioner and do not use my cellphone for entertainment purposes. It is inexcusable to take money from my bank account when I have not signed any agreement for such monies to be debited.

I would like written confirmation that my Vodacom account has not been changed in any way and that this will not happen again. I have to pay your increased amount of 3% but seems you have no obligation to repay the money taken by yourselves from me without my permission.

I sent Vodacom a cancellation letter in 2015, which was acknowledged by vodacom. Yet since then Vodacom continued to debit my account illegally and is now claiming that I owe them money (debt Collectors are now hounding me) as i am closing my bank account in South Africa. Vodacom has no right to debit my account after they acknowledeged a cancellation and they failed to take the appropriate action. Also, they have been illegally debiting my account for years after which they should ideally be paying back to me.

Since 14/4/2022 we have had no fibre and we are still waiting and keep being told the fault was escalated. I have a child who is homeschooled online and two companies that use the fibre in our household. I have been very patient and even called open serve myself to try and get this resolved. Today I spoke to a very rude person named Nonhlahla and she was no helpful at all. She doesnt understand that the cable from our property to the road is broken and needs to be replaced. Please can someone help us.

Good morning

I have had a number of issues at Vodacom hillcrest especially with the manager Sasheen at Vodacom Hillcrest in Durban KZN.

He constantly lies as to when issues will be resolved.

But this morning takes the cake when he threatens me because he can't explain why he had to lie to me to try get out of something he promised me. HIS EXACT words were : 'if he wasn't working for Vodacom he would sort me out as I have too much attitude'. Absolutely uncalled for as all this could be avoided if he trained his staff properly and didn't lie and give customers false information.

This is the situation:

Today excluding the other issues I've had with a Huawei phone , that had to be returned because his staff who he is responsible for, told me the Huawei phone works perfect with all Google applications which was a complete lie and subsequently vodacom exchanged the phone for a Samsung S22+ , which I was greatful for, but I did have to fight for this.

His staff then give me a charger (SNUG Brand) for this phone as chargers don't come with this phone which I later realized was not compatible for this phone as the battery would not charge properly or fast as it's suppose to and the battery was dying after 4 hours.

Luckily, my Mrs has a Samsung SuperCharger, charger,as she got the Samsung S21 which I tried and it worked and the battery lasts for a day and a half now .

So again if his staff where advised and trainer properly this would never happen.

So on Thursday he promised I would get my charger on Friday, which never came.

So I phone him this morning Saturday at 11am.

So he says to me ;'sorry we only have the 45w chargers in stock , I'm waiting for a 65w to come'.

My reply was " bring me the 45w charger then atleast I can Charge my phone as my Mrs has gone away and has her charger with her ".

So he said no problems , then whatsapp messages me , "oh they don't have the 45w in stock now".

So he lied about the 45w to try and delay the situation even more.

I would expect service and he picks up from any other Vodacom branch and get me a charger after all the issues him and his staff has caused me. He cant even tell me when it will come, extremely shocking service and to top that off, in the heat of the moment he threatens me, absolutely childish.

I expect a charger this weekend, or how do I use this phone and why should I pay for it? I'm currently on 17% battery life.

If I don't get this resolved ASAP , all 9 contract s we have with vodacom will slowly move away to another provider and I will not pay for this contract, as I have no use of this phone.

This includes the 2 that need to be upgraded now, and we will NOT support the hillcrest branch either.

Please also provide me with the details of a competent Manager and store for the next upgrades .

Many thanks.

Regards

Hilton Moore

MBE Home appliances T/A

Valve Technology

[protected]

I have purchased 3 vouchers to the value off r1100 using my vodacom app all the 3 vouchers do not work, I have spoken to numerous agents who just brush me off or pass me to the next useless agent... I then purchased r700 vodacom coupons using my vodabucks, I was then told by the lady at the mafikeng mall vodacom shop that the wicode is not working on the system and anyway I cant purchase the handset I wanted because they dont keep phones in store but really she is just a lazy lump of [censored] that didnt want to do her job, so my coupons are going to expire and my vouchers are not working, no one is capable of assisting me. Vodacom has taken a turn to become the biggest scam of all time and its no joke... As a new client looking for a service provider stay away from vodacom!

Vodacom deleted my number without communication, I discussed with a lady at subscriber collections yesterday 28.04.2022 who assured me they will be able to recover the number, I payment arrangement was setup for 16.05.2022 to settle the full amount.

I subsequently discussed the same with an incredibly rude supervisor who contradicts what the collections staff member assured me off, I committed further to paying R10 000.00 by Tuesday 03.05.2022 in order to have them resecure my number to the network.

I have not once received any emails or sms's or calls of a notice to delete the number, unfortunately due to COVID financially I suffered a great loss and only of last three months have been slowly been able to rebuild.

Is this how Vodacom treats a customer who is still willing to settle the outstanding, can a competent staff manager contact me and have this resolved, my entire business and contact details with my clients have that number as a contact.

Kindly contact me on email on my profile and have this resolved.

i don't have any contract with vodacom, my contract expired some time back. i only receive airtime on a monthly basis. i was paying an amount of R189.00 per month, but the consultant wanted me to pay an additional amount of R199.00 for 200 minutes. my monthly repayment was R205.00, now i received an sms to pay the some of R377.00.

could someone please tell me what's this is all about. i did not upgrade or do anything to be billed this amount.

i need this to be resolved asap, or want to cancel my monthly airtime with your company with immediate effect.

Good Morning

My husband bought a new Samsung A22 on 30/03/2022 as a present for, only to find that the phone is network locked to vodacom. I'm disappointed about the staff of Vodacom Shop Jubilee Mall, they did not explain to him that this phone will be using vodacom SIM card ONLY.

I went to the shop to show them the problem, they took my phone for 3 weeks for repair and it came back with the same problem, they didn't even tell me if the phone its ok or not, they told me to go through the Dispatched Note, I told them i don't understand the note then they told me to call vodacom repairs.

I am very much disappointed on how vodacom shop do their work, they dont communicate with customers, they know nothing about their devices, every time when i ask they will refer me somewhere. I believe they need more training, because they dont know what to tell or how to help the customers.

I would like vodacom shop Jubilee Mall to refund me because the failed to fix the problem.

I use VOIP from home for work from home business.

Several weeks ago the VOIP stopped working .

I lodged a service call on Wed 13th April -did various telephonic fault finding - no success, and was given a REFERENCE SR220413-847826.

I heard nothing from the tech people, and followed up twice subsequently and got fobbed off with excuses (public holidays , very busy etc).

Eventually I sent an email, and a tech came out last week (8 days after the first service call).

He fiddled about and said that the VOIP had been disabled/blocked on the system - promised it would be rectified.

Nothing has happened since then, and further emails simply result in me being referred back to their fibre department call centre, whom I am battling to contact.

I don't understand what the problem is - they disabled/blocked the VOIP for some reason - I certainly didn't ask them to do so, so presumably it was some administrative clumsiness in their fibre department, in which case it should be a very easy and quick for them to correct.

The level of competence is pathetic, although their call centres and customer care centres are good at avoiding having to deal with complaints.

And this is not the first time Vodacom have disabled my VOIP, and I will take up the unstable connection and slow slow slow speed issues another day

Hi, I bought a home router which I pay R800 for. I bought it in late February.

It was working fine in March, April it stopped working.

I have been calling customer service for the past 3 weeks without any help. and now I have to pay for something that doesn't work?

please sort this thing out. I pay a lot of money for this internet for it to not work.

I am really not happy with the service I am getting from you.

every time I call I get passed around from 1 consultant to the other.

3 weeks without internet and I have to pay for it tomorrow? how is that far? this contract is still new and when I tried canceling it they say I have to pay R13000 for something that doesn't work? really?

someone, please help me.

every time I call they say my issues have been escalated. reference number [protected])

I qualify for an upgrade, however when I tried to upgrade I was informed that I am not allowed to upgrade to an apple iphone. I have an apple iphone, previously I upgrade to iphone 6 for 2 years, then upgraded to iphone 7 for 2 years. Now I want to upgrade to iphone 11 or 12 in which I would pay in an extra R10 a month and Vodacom says I have a low credit score and I cannot upgrade. I have had a low credit score since 2014 and I never had a problem upgrading. I just recently upgraded my one phone but now Im not allowed to upgrade my other phone. According to News 24 article on 8th September 2021 money clinic. It says that you are able to get a new cellphone contract because it is not a credit agreement it is a service agreement. I have not defaulted on any of my debit orders. I was told by Vodacom I can upgrade to a different phone not an apple iphone. They are happy to double my repayment on a diifferent cellphone but wont allow me to UPGRADE my old iphone to a newer iphone. Why is an upgrade if you cannot upgrade. I feel that they are all of a sudden being biased as I have been a loyal customer for over 20 years and this is how they want to treat me now. Im disgusted.

Hi there,

I urgently need some assistance, my cellphone number [protected] is on my ex husbands account. I paid what I owed in full on the vodacom account, but sadly we all went through very hard times financially with covid and he was not able to fully pay his outstanding amount, he made a payment last month of R400, but the phone numbers were deleted yesterday as R1800 is still outstanding. There was a sms sent in November advising the lines were going to be deleted. But that was it. There were no reminders at all since then that the phone lines were going to be deleted. Not one phone call or email they just deleted the numbers not even blocked the numbers deleted the numbers. I asked the accounts department as well as the legal department, what can be done to restore the numbers they both said nothing, surely vodacom could have sent an email or a phone call:(((( and at the end of the call she said please hold to rate my service and closed the phone so I could not even say how unhappy I am. Please can someone contact me on irenekirene @ gmail . com or [protected] to advise what I must do.

I am a Vodacom customer since 1993. For the past 3 months I have signal problems. Reported problem 06th April and to date no response. I am on a red vip package and paying a high price for my connection. As a red vip client I am extremely disappointed that nothing is being done to rectify the signal problem.

I upgraded 15th March to Samsung S22 Ultra and did a sim swop a week later to eliminate connection problems. The problem lies with the tower for other Vodacom users are also complaining about signal problems.

Complaint reference number * [protected]

06 April

07 April

12 April

13 April

14 April

20 April

Still no joy!

For 3 years, I have been trying to do a reverse migration of my one number.

I have several cellphone numbers registered with Vodacom. One of which is on a different system than the rest. Everytime I have a problem, I have to make 10 calls an HOPE to find someone that has access to the OLD system, because no one knows who has access and who can help.

For 3 years, I escalate, shout, beg, swear, cry, and eventually the tell me its done. Until I phone again, then no one can help me.

Ive phoned 082135, upgrades, cancellations, billings, literally every number vodacom lists. they all send me to another of te previous numbers.

I am about to cancel all 5 my numbers which is a considerable monthly amount and go to MTN.

Where we stay in Merrivale kzn we have no cell phone coverage which means we are reliant on our landline. Will a booster help us we cannot access any mobile data or cell phone contacts. It is a continual problem and no matter where we go in our house it just doesn't work. I am not sure where the closest tower and what the line of sight is to determine where the problem lies

To the vodabucks team. I am really so dissapointed in this competition I was from the beginning a dedicated customer and won so many entries. I loaded so much airtime but nothing in return. I really had enough now, because cell c and mtn they have a spin wheel where my friend won so many gifts. I am considering changing my network. Thanx

Placed an order on the vodabucks store for an item which was in stock. Paid around R9200 immediately. I was supposed to receive an sms confirming the order which means the order was taken to the supplier of the product digital planet.

Vodacom did not send me an sms, so after a couple of days I called to ask what is going on? They took instant payment - usually we should receive an instant sms so what's happening? They couldn't answer me and ensured they would check it up and call back.

2-3 days later, no call back so I called. Same answer "we don't know why but we will let you know usually we cancel the orders pending over 7 days" So cancel the order and give me my money back and stop advertising things you don't have. 7 working days of keeping R10k from someone, and they have to call you and ask you about it, such BS.

Till now, no call back. So I called digital planet. Through another vodabucks complaint, I saw that vodacom had mentioned that digital planet will handle the item so I called to ask if they could help. The very rude lady insisted that she they do not have my ID number, cellphone number or order number on their system as no order was given to them. Meaning Vodabucks did not even bother to process the order.

So I am annoyed. I did not file this complaint out of emotion at all. Just purely that I want my issue resolved asap and furthermore for these incompetent store runners to only advertise what they have and stop taking peoples money without being able to deliver. Or else they can just call it short term loans and pay people interest going forward.

Good day,

I would like to lodge a formal complaint.

I lodged a request to move my router as I was moving Units, same complex but different Units.

On the 3rd two technicians came to install the new router and advised that it will take up to 2 hours for the green internet button to be stable and that I will be able to connect once it was done flashing. Eventually the green button got stable but I still got an error that I did not have internet

I called to report the issue and a consultant did some troubleshooting, rebooted the router but I still could not connect, a service request was opened at this time, SR220403-811465.

Another consultant called and said this has been escalated to Nokia, no one called after this and to my shock I got an email that the request was closed, how when my issue was still not resolved. I called again, the consultant promised to call me back at 8pm, as I was not home and needed me to be in front of the Router, needless to say she never called me back

I eventually called Vodacom again, another consultants assisted, did the same troubleshooting that was done by the previous consultants and logged another service request SR220407-825782, which is currently pending.

Is it fair and a culture that Vodacom close requests without ensuring that the issue is resolved?

I have spoken to 5/6 different consultants to report the same issue and I am beyond frustrated. Come billing time I will be expected to pay for services that I never received despite my cries to Vodacom to fix the issue

Regards

A extremely unhappy client

We have immigrated to Namibia and could not roam on Vodacom numbers We were staying on a farm. On 26 September 2020 I requested Vodacom to cancel my contracts. They send me the cancellation quoatations I paid the amount over as per the quoatation on 28 September 2020, I send the quoatation proof of payment and cancellation instructions to Vodacom. Since 30 November 2021 a debit of R246.69 per month is going through my bank account I have to manually stop the debitorder on my bank account every month. I battle since than to get this account closed. I have not given anybody permission to carry on with the contract. I was suppose to be cancelled ………………………………………………………………………………………………………………………………………

My name is Zenobia Spandiel I have a Vodacom contract for many years now and I get debited on the 1st of every month I contacted Vodacom 27 March 2022 at 11.46am spoke to a consultant that couldn't explain to me what happened to my data that just disappeared I asked this consultant to please change my debt order date from May to the 20th of every month He explained that it was changed successfully and that my debt order will still go off on the 1 April for this month. But I was never debited the 1 April now Vodacom keeps on calling me asking for payment date to be arranged I tried doing this telephonically by selecting a date but they keep on calling me I tried calling Vodacom since Monday but the agents keeps on dropping my call the last call i made was today at 10.13am i was still explaining the agent my enquiry and she dropped the call how do i then pay my account if the agents drop calls and they cant update information correctly to change something so simple as a debit order date to be amended they rather mess up my whole account

I was never so dissipionnted in vodacom ever my account was never in arrears for all the years i am a customer and now one agent messed up everything and the rest can just decide to drop the call if they are not willing to assist all i want to do is pay my account if this is the service i am getting then i please rather want to cancel my vodacom contact ASAP as it was not evens renewed as yet