Vodacom
Reviews and Complaints

We have had an ongoing problem with Vodacom signal at our lodge for past two years. We have been calling the Vodacom technician for the area who says he cannot come out without an order number from Vodacom and last year informed us that Vodacom has not maintained their tower in the area due to lack of funds and nothing would be done until 2018

All staff have had to change to MTN numbers as they cannot be contacted on their Vodacom numbers, since then we have not been able to get any assistance as apparently regardless of your clients frustrations at not having signal when on holiday if we do not have a Vodacom number you are not prepared to assist.

In January we got 30+ guests to complain about lack of signal and 4+ months later got a call back with a reference number saying they would look into the matter. Two hours later I was sent another sms saying the problem has been solved and docket closed.

The Problem has not NOT been solved - no one has been to our lodge to check on the signal and there is still ZERO coverage.

Please could someone contact me as I cannot get through on your call centre numbers as I am not a Vodacom client due to above reasons…

REFERENCE NUMBER EC-IJHM-2DV4FP

Please kindly advise what can be done to solve this problem, we experience ANGRY Vodacom clients everytime they visit our lodge insisting we need to solve the problem - no matter how I explain this is a VODACOM problem and nothing to do with us we still receive threats demanding their money back unless they have coverage. All other clients from other service providers are able to receive signal and we are not willing to send letters to every enquiry advising that we cannot guarantee your signal coverage.

Good Day

My name is Salphy Tsiri, cellphone number [protected]. I am currently on prepaid. Yesterday I went to Game to open a new cellphone contract I was told by the admin person that I am appearing on their system as active but the number is prepaid. I need to call Vodacom to clear /archive that status first (she gave me the number 082 1948) so that she is able to open a new contract for me with the same number. Today I called the number whereby after speaking to the 3rd person I was informed that I need to speak to customer care. I phoned customer care and they took me from pillar to post by transferring me to different people. I asked for a simple thing, I don't understand why I should be moved between different people without assistance. This is poor service delivery at its best and you need to improve on this kind of behaviour since it cause frustration.

I applied for a contract online - did not hear anything from them when I contacted them, they told me the color of the phone that I wanted was out of stock? Phoned again, then they told me they haven't done the credit check yet. What is the problem now? Cant you pick up a phone and contact your customer?

I stil have not heard anything from vodacom!

In my personal opinion I have never experienced such incompetent and pathetic service in all my life.

I contacted vodacom on 25 may 2018 early morning in regards to an amount that has been deducted for over a year for a dongle that was never delivered nor being used.
I was informed to send an email to their fraud department along with my id, affidavit and proof of residence. I sent all this info on 28 may 2018.

I was told it takes up to 48 hours to resolve the issue.

I called back on 4 june 2018 to follow up and I was informed that my email has not even been received. I then resent the email again and got a response with a reference number. Again being informed that it takes up to 48 hours to resolve.

On 18 june 2018 I have still had no response, no call, no emails in return. I called back again this time I had to use a landline as when dialling the number on a cell phone the voice over was saying the number does not exist. I sat on the phone for over an hour with the most incompetent agents. After speaking to two agents who couldn't communicate correctly in english I asked to be put through to the manager. The agent "bokondwa" said "we don't have any managers, only a team leader". I was shocked. She put me through to this so called "team leader" simangele. Her attitude is repulsive. I clearly indicated to her not once but 4 times that I am not happy about repeating myself for the 5th time and I would like to speak with a manager as a consumer I have the right to complain especially when I have money being taken incorrectly. She said to me in her exact words "the managers do not deal with this, they will not know how to handle this." she further more refused to give me the managers names and email addresses.

In other words my rights were violated as the call ended with me not speaking to a manager and being informed it would be sorted out and I would receive a call of the result latest wednesday 20 june 2018.

Not to my surprise it is thursday 21 june 2018. I have not received a call. No emails nothing.

This service is unacceptable and leaves a bitterness.
I can understand how vodacom loses customers when they are forced to deal with ridiculous people like the agents I have spoken to.

Furthermore I would like this issue to be resolved today as well as my money refunded for the hour long phone call I was forced to stay on.

Reference number - ec-1jgc-2dtvm2

Thank you.

Nikki van der merwe.

I have a device which was blacklisted by Vodacom (according to the SMS I got) but can't get the ITC number because the sim card was a Telkom Sim. Telkom say I must contact Vodacom and Vodacom say I must contact Telkom. The IMEI no is [protected]. The device was a Apple iPhone 5, White, 16GB. Please can someone please get the ITC no. to us as I need it for Insurance purposes and our whole payment is been delayed because of this.

Good day. I cancelled my vodacom contract but have received notification from a collection agency. I have asked numerous times for full statements detailing data usage as it was grossly more expensive than what I used. I am not receiving any response and will not pay anything until I have full details including data unit usage and costs in a full detailed statement. Please assist. Former number [protected]

I am extremely unhappy with the service from vodacom. I was informed that I can upgrade my current contract, which I did only to find out I will be charged for 2 handset installations. No where in the online upgrade process did they mention this. What is the whole idea of an upgrade, one can just as well get a new contract. Never the less, this was my last contract with vodacom, I will go to a service provider who correctly communicates terms and conditions, so that this does not happen again.

Last year Vodacom overcharged me by R1 900 over a couple of months and could not explain the extra charges on my account. Eventually WASPA sorted it out and I was refunded.
Now it is happening again and I am being charged for products which have not been authorised by me.
Vodacom assured me last year that they would block any unauthorised charges to my account but now these are appearing again.

Good Morning
My cell phone has been stolen and Thab Mall Vodacom filled in the claim and send it in. The Insurance company phoned and said that we had to pay R300. We agreed. The next day Thaba Mall Vodacom phoned and said we had to pay another additional R400 as the insurance cover is not enough! We said that when we took out the contract they asked if we want insurance and we agreed, now that is not enough. Surely that is not our problem as we did not name an insurance amount to pay. Time is running out and we don't get any real answers from anynody. We are trying to get contact details for the Ombudsman but also to no avail.

Can you please assist us.
HD SCHOLTZ
CELL [protected]

I recently phoned to cancel upgrades to two contracts recently after reconsidering my options and decided to rather go instore.
No problem at all! ... or so I was told.
The microsoft office packages which came with the upgrade would be collected and the upgrades reversed.
Two weeks later... no collection and back on the phone... if you have patience to hold the line for more than 10 minutes.
The upgrades were reversed according to the assistant on the phone and I will be able to go to a store to do the instore upgrade.
Got there... open order still showing. Upgrade can't be done... more phone calls from Vodacom to the responsible team. Reply was it will take 24 hrs.
Great! After 24 hrs back to the shop I went. The store manager looked into the issue as I was yet again unable to do the upgrade due to open orders. He sent a mail to get it cancelled.
Today out of the blue I received an email to say my order was processed and out for delivery? Really! I AM TRYING TO CANCEL IT! And again... microsoft office packages were delivered which I refused to take. The others for return still await collection.
Another phone call to try and sort out the mess I was told that they will again log a cancellation - it will take 5 to 7 days. REALLY?

The disconnect between vodacom sales, online departments, stores etc. Is unbelieveable.

2 months ago I contacted Vodacom regarding a debit order that returned. I explained to them my financial situation and made a payment arrangement to pay the outstanding +/_ R5500 over three months. The consultant I spoke to said that it's fine and he will suspend my debit orders in order for me to make the monthly arranged payment. I had to pay R1768 per month in top of whatever my monthly subscription was. I have been doing this for the past two months owing just one more payment if R1768 plus whatever my subscription is. Now all of a sudden they have suspended my phone line untill payment received and threatening to blacklist me. I was promised emails to confirm arragement wich I am stilk waiting for. All I want is to pay the money I owe them according to the arrangement I made with their consultant. Can someone please help me as I am trying my best and I am meeting my end of the arrangement but now they are going back on it. Hope someone can assist.

Vodacom are a bunch of scammers!
I was once a loyal customer of Vodacom until i realised the company scams customers of their hard earned income. I had 2 accounts with Vodacom since 2013, 1 was a cellphone contract and the other a data contract. To my demise i only cancelled the cellphone contract as i still wanted to use the data contract, once it reached 24 months i stopped receiving data so hence i decided to stop the debit orders thinking that they have cancelled my contract. To this day i have not received any formal notification that my account is in default both in my work and personal email. This morning i got a call from some lawyers requesting that i pay R2000 for legal fees and amount due, they even offered me a discount. Thus i called vodacom to ask how much i owe and they said R500. I have emails supporting me in that i tried to reach out to the legal department with no response. I would like to pay the outstanding fee but i will not pay for the lawyers so please contact me so that i can pay and make sure that i don't have to deal with Vodacom ever in my life.

Around the middle of last year I had a Vodacom agent call me and offer a 'good deal' with regards to my contract, I accepted and as soon as I received the packaged I asked to cancel the 'deal'. The courier came the following day and collected the package.

However, I am still being charged the additional amount to this day after repeated attempts to stop this. I have also asked that my account gets debited every month, it only happened this month!

On my credit reports from the bureaus, it says that I am over 30days behind on my bill, I am completely up to date and have been for a very long time!

Every time I call, I get sent to every department with no resolution or I will get a callback - still waiting.

This isn't the first time I have had shocking service from Vodacom!

25/11/2017: Fraudulent line opened on my name
28/11/2017: Email sent to [protected]@vodacom.co.za
12/12/2017: Received email from [protected]@vodacom.co.za to confrim receipt of email - Investigation started.
Received phone call from to pay outstanding balance
15/12/2017: Sent email to [protected]@vodacom.co.za(Ref: EC-0C54-3J0NCA) to inform them about outstanding amount from fraudulent number. Made payment arrangements for my own account
05/02/2018: Received letter from Forensic departement stating that I have been a fraud victim and that Vodacom has deleted the fraudulent number from my account and issued requests for my account to be credited for all additional charges resulting from the fraudulent activation of this number.
28/02/2018: All contracts with Vodacom cancelled. Final payment of R926.75 was made by me
07/05/2018: Received final demand from Vodacom for outstanding balance on fraudulant number
07/05/2018: Phoned Vodacom Collections to enquire. Agent said I must delete account with Vodacom, which I did on the very same phone call
08/06/2018: Received notification (sms) from Vodacom that I have meen handed over to VVM attorneys for debt collection
08/06/2018: Phoned Vodacom (spoke to Nollo @ 9h51). Nollo said I must phone Forensics department.
08/06/2018: Phone Forencis - they cannot help me. Matter has been resolved. Nothing they can do.
08/06/2018: Phoned Vodacom accounts Dep. (Spoke to Nowanda @ 10h03). She dropped the phone. I phoned again and spoke to Somlabo and Chanté - They said they cannot help me and that I must phone the attorneys.
I phoned VVM [protected] - spoke to Thabiso. Asked me to email all documentation to him [protected]@vvm.co.za and the following day after phoning VVM again emailed it to [protected]@vvm.co.za
14/06/2018: Phoned VVM - no further instructions received from Vodacom (Khulekani)
18/06/2018: Phoned Vodacom (spoke to Phulani and Shalom) they could not help me. Asked Shalom to transfer me to someone that can help me. Agent I spoke to then (wish a had his name) was very unhelpfull and told me the last time I spoke to Vodacom was in September 2017. He said they do not have anything on the system (no invoices etc and will have to retrieve it from VVM)
18/06/2018: Phone VVM and spoke to Tiisetso - No instructions received from Vodacom. There is nothing he can do without instructions from Vodacom.

I truly whish that Vodacom can resolve this as I have spent hours on the phone since November 2017 with NO LIGHT AT THE END OF THIS VERY DARK TUNNEL!

Since my contract expired in October 2017, in August or September 2017 I did an online upgrade. Up until August 2017 my account was R193-50 per month. I had a Top-up 200 per second billing. I migrated to a UChoose Flexi 100. Due to a mistake the agent made, since Sept 2017 I was paying R253-49/month. I keep phoning 111 and registering complaints. I have been told that it was a mistake made by the agent. Up until February 2018 I was overcharged and want a full refund. I was also charged Admin fee which I was not supposed tompay since I did an online upgrade.
My phone number is [protected].
If this case doesn't get resolved by the end of June, I will definitely take further action.

Since I became a client of yours, coming from Nasua Mobile, I have been billed for Blackberry Internet. As I have not been getting statements monthly as was unaware of this. I have had updates on my contract ever since and it was never brought under my attention that I was paid this monthly fee. I did not have a Blackberry in the time I became your client. Please check you records for this.
I now became aware of this mistake by your offices by phoning your call centre. They have logged a query and I was informed twice already that they will only refund a years amount as a sign of goodwill. This is ridiculous! This was your mistake and now as a "sign of goodwill" I am being given back a years amount?
I demand to be refunded the full amount for the period since I became a client of yours.
I also need to be confirmed in writing that this excess amount will be stopped in future. Please refer to the June statement that still has the amount reflected.
Your urgent attention to this will be appreciated and I need the amount to be refunded into my bank account as soon as possible.
Hope to hear from you soon.

12 days ago my new phone started to show no service.
No problem with device, when I pot another sim in the phone it work just fine.
Since then we had no service, we dit 4 sim swaps, logged many faults.
How long can this continue while we pay, realy very frustrated
This month I have 12 meg data can not use any
Nun op my 800 minutes

Please help
Fault on [protected]
Please call on
[protected]

A year ago about I got a call from a saleslady and sold me a contract for 2G plus a tablet free. Then Vodacom sent me another vodacom phone saying that I also applied for it. I did not and they know it so I sent it back but they still deducted money from my account. I called and asked for my money back but nothing until now. I need Vodacom to pay me back.

My prepaid data number is [protected]
on 12/06/2018 I had more than 1 GB data on my 3G card.
When I tried to connect on 13/06/2018 the data was gone.
I am a pensioner and do not have money to throw away.
After 3 visists to your branch at Mall @ Reds it was pointed out to me that the data was forfeited.
I have been using this Vodacom #G card for some time now and try to supplement my poor pension.
Approximately R150 worth of data was wiped from my number.
I feel this daylight robbery and robbing a senior citizen as well.
I would like you to put back the data that was taken.
Will be lodging a complaint with ICASA as well regarding this incident

I've got a 5gig router. Data loaded on 01/06/2018. Finished by 12/06/2018? Went to Vodacom Shelly Centre. The lady had a look and could not find anything on my phone that would take data and said "she think" its back ground updates? Then that should happen every month. My 2 gig coped with it, why not the 5 gig? I do not accet this and want my data back! If the 2 gig last longer and not the 5 gig, then I would like to cancel my 5 gig contract