Vodacom
Reviews and Complaints

i went to the store. Waiting for service. No one came to me asking if they could help me... After sitting and asking for assistance where upon the vodacom greeter never came back to me. i realized that the the store is completely empty. There was not a soul except for me and my son and pottensial clients coming and going as there is no-one to help them. All of the vodacom workers where in the back doing i dont know what? I do have photos as proof if need be. Then all of a sudden they came from the back not very energetic... one is putting hand cream the other is walking in with rolls... Also got photo's of this... Probably is gona have herself another lunch. i can go on and on.
Please get back to me on this complaint...

I am utterly disgusted with this network after i just experienced the 2nd incident where my R700 airtime and 3gb of data has just dissapeared. Called call center 2 werks ago. They found the problem and credited me back only on friday past. Today is monday, same thing. Pathetic. I am in jhb traveling and rely solely on my mobile phone for bussiness. Now what? Pathetic man worse damn experience ever

Vodacom
bad customer service

Report
bad customer service

.. iam a vodacom customer and im so not happy the way they treated me. normally i Pay R427.00. per month for my 2 contracts... in May They deducted R937.00 out of my acccount i called vodacom and complained about it and i was not helped. then i decided to reverse my money and paid the normal aMount to vodacom. then in June vodacom deducted R1037.00 out of my account again and i called them and they did not Solve my problem even for the second time. then i reversed the full aMount back to my account. then on the 3rd of July they suspended my 2 contracts. i paid vodacom the full amount they claimed i was owing them...I was so shocked that they suspended my contract with out Even notifying me nor explained why They did that. i sent lots of e-mails complaining about it and im still waiting... i dont know how many times did i call vodacom to activate my cellphone and Nothing is happening...They keep on telling me its a technical error and they will escalate it to the technical department...i went to menlyn and they gave me numbers to call and i did that but still nothing. even today i can only receive calls but cant use my phone to make calls or internet. they keep on telling me it will be escalated but they didnt do it. until one of the guys at vodacom told me they did not even try not escalate it to the relevant department. after all my emails and calls?..thats a Good sign that vodacom is not doing anything about their customers complaints. they dont care!i complained but nothing happened. my Phone is still not activated. i.m so tired of this and i cant take it anymore. and to make matters worse they submitted my name to ITC for what ? idont understand. i want vodacom to remove my name on ITC and activate my phone...please intervene.

Official business reply

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing scams.

Vodacom will not contact you

still Waiting Even today... my phone is still not working

I have been trying to resolve x2 upgrades since the 3rd of August 2017, I have had to phone in everyday as no one from Vodacom phone's me back, I have been pushed from pillar to post with Vodacom and I am still trying to resolve my issue! This service is unacceptable! I have 7 contracts with Vodacom! Please resolve my issue asap! Vodacom is about to lose a client that has been with them for decades! Very angry & disappointed!

To whom it may concern

I have raised dispute on my upgrade contract starting 1st August 2017. I have been with Vodacom for over 20 years but this service is appalling!

With ongoing calls, numerous follow ups with minimal feedback and still not resolved.

How does a simple dispute take so long to resolve? 20 days later and still no resolution!

I will cancel this contract and go to another network as I find the service shocking!

I look forward to hearing from someone at Vodacom who can actually assist me!

C Viljoen
[protected]@gmail.com

The Vodacom "just for you" offers are designed as a scam to get people to recharge. As soon as a good offer becomes available such as the data offers of 1 gig for 69 rand . Once I recharge to the value needed for the 1 gig the offers goes away immediately. After phoning customer care I was informed that the system is designed that way to refresh automatically with a new offer after recharging each time. Even if I receive the offer within 5 min and recharge within those 5 min to get that offer the offer goes away. Then I sit with with less airtime needed to qualify for the one 1 gig. Meaning I must recharge again. This is a terrible service. I have been with Vodacom for over 16 years and will never recommend Vodacom to anyone at my work especially since staff struggle to find the correct network for their data needs. The data just for you offers are scamming people to recharge. Correct or remove this so-called service .

Abovementioned is a contract in my late husband's name.
I am not willing to pay this contract on the cell phone numbers on his hontract.
If vodacom is willing to do a reversal of the contract on my name and no, then I will pay it.
Why dont vodacom has death insurance on their cobtracts like all other shops where my husband had accounts. Why dont they tell anyone about it when they open a contract?

Please contact me by email to [protected]@gmail.com or per whats up on [protected]. I handed all the documents over to a lady with the name Frelicia at your branch in Jeffreys Bay, and she told me that she will sent them to you. I am not going to this shop again, since they do'nt seem to eager to help the clients.

I am not taking phone calls on this matter. Either email or whats up

Last year November I reported a Fraud that was done on my contract account([protected]) and sent the documents that were requested by Vodacom. Every time I would do follow up, I was told that the investigation is still under proses but money was still being deducted from my bank account. Then in February when I called Vodacom I was told that the investigation was done and completed, but on my other number([protected]). I was told to send the documents again, which I did. to this day, when I make a follow up I am still told that the matter is under investigation. What frustrate the most is that I am never updated on the progress, I am the one who has to call every time. Can someone please take the initiative of helping me please...

Contract Number [protected]
Ref Number: [protected]

mr Karabo Ndlovu
[protected]

No feedback, nothing?
The email address to Kabelo was changed to @bytes.co.za within an hour
after returned as undelivered

From: Riaan Kruger [mailto:[protected]@unitransmotors.co.za]
Sent: 11 August 2017 13:11
To: kabelo.[protected]@pytes.co.za
Cc: [protected]@webmail.co.za
Subject: [protected]

Good afternoon Kabelo.

Please sort the following problem once and for all.

I spoke to you last week regarding the problem on above mentioned nr.

I was contacted by one of Vodacom`s marketers regarding a new data contract.
I accepted it, nr [protected], starting 11/07/2017.
I asked them to cancel my existing data month to month contract, [protected].

Then they`ve messed up big time by cancelling my cell [protected].
I`ve asked several times that Vodacom`s mistake be corrected, which was done 07/08/2017 but
again not correct.

It was a month to month contract which I`m using after my 2 year contract has expired earlier this year
and I just asked that you re-instate it as before, not my fault.

Yesterday I noticed that you charged me R97.00 connection fee – that`s totally unacceptable and you must correct it.
I also noticed that my next upgrade is 07/05/2019, how can that be?
I didn`t enter a new contract or anything with my existing nr, [protected].

Just correct everything as it was before on this number.

I await your urgent reply.
Use my private email address: [protected]@webmail.co.za

Kind regards/vriendlike groete
Riaan Krüger

________________________________________

I am extremely dissatisfied as i was contacted by a consultant from vodacom offering me a family cover. She told me that the cover was for R30000. I asked her if i could cover my mother who is presently 79 years old. I was told by the consultant that my mother will be covered but there will be a waiting period of 3 months, however, when i contacted your offices, the consultants had no information regarding my mother being covered and no information was on the system. I have spoken to a consultant and instructed her not to allow any more premiums to be deducted from my account two weeks ago. She told me that she will cancel on her side and that I must also send an email to that effect. Another premium has been deducted from my account today. I have been missold by Vodacom consultants and I would like all my premiums to be refunded to me with immediate effect. I have been a vodacom customer for 17 years and now I am digusted at the way agents blatantly lie to get a sale! I want a refund for all the money that i have paid towards this as I have been lied to.

Vodacom Mall of Africa does not seem to communicate any information with Customers until it is convenient for them. They have no sense of urgency or Customer Service. An OBF for my phone was approved on the 15th of August (this I found out from vodacom repairs themselves and not the store even though they promised to get back to me on specific days and they fell through on those promises.) Their phone lines are never active during the day if you would like to follow up with them, you can only ever get through at 4 pm every single day, I raised this with Fumani the consultant yesterday evening and he was not aware of it, I tried to call again this morning to get feedback on an email I sent through to the manager (Chade) but alas I cannot get through to the phone line so have no means to follow up or get any information. I am only expecting to get any follow ups at 4 pm later today as I have tried and am still unable to get through. They will not call me first, I always have to call in to follow up and check which is rediculous Customer service. I went to the store yesterday at 5.45pm to try and resolve any issues and get some information but the only person who can assist is the manager and she was not there...I have sent through an email to her, two to be specific but have not gotten a response and cannot get through to the phone line as explained above! I constantly send email to the consultant Fumani but he has never responded so I am guessing emails are only functional when you want the customer to give you 10 out of 10 Customer service, there after nothing. I am definitely going to take this up as far as it can go as this is unacceptable, I have not had a phone for 3 weeks and had the worst customer service from vodacom mall of africa. It is ridiculous.

Good day

My mobile number [protected]

[protected]@gmail.com

Since the begining of this year there were a huge amount deducted from my bank account. On enquiry it was mentioned that i used alot of data the they then only credited amount back but was not the full amount. No i am always acording to Vodacom in arears. Please go and listen to all recirdings of my complaints. I am on a Red VIP packadge and requested them to go back since the bigining of my contract and see what was my average monthly payments. I also visited Vodashop in Brits for assistance, a complaint was submitted but failed to provide me with a reference nr. After this myself and my wife went to Vodashop in Centurion Mall, the lady that assisted us confromed that we are in areas and after expaining all this over again that there must be some mistake, she then comtacted the accounts department and handed the phone to me, they then checked on the system and confirmed that i am not in arrears but fully paid up. I requested again for the reference number but no joy. I am more than 20 years with Vodacom and i am on the stage to re-new my contract but i am seriously doubting it. Is this the type of service that vodacom custemers get? As i am typing this my services was suspended and i cannot make any outgoing calls this does not influence only myself but my wife and childs numbers are blocked. Can someone please sort this out or just cancel all my numbers on cotract and not even as per previous warnings put me on pay as u go as i really do not want to be part of this group anymore.

I am Ndinannyi Justice Libago

I had notice that one of my account has been charged high amount in July and August.

Vodacom Number: [protected]

I called Vodacom Customer Care and they told me that my number is now blocked as they are suspecting Fraud.

They later referred me to Vodacom Forensic unit.
I call ed them and they said they will refund me and i should also do SIM Swap.

I went to the Vodacom Shop and they said they cannot assist me as the number is still blocked.

I called Custer Care again and they said they cannot assist me.

I am very frustrated as the Forensics Offices are unreachable every-time I try to call them

My account is continue to be debited every month.

customer care agents are really not glued up with my frustration.

Please help

It seems Vodacom has an arrangement with third party "content services" suppliers e.g. MobiGamer (I assume a web based mobile phone games provider).
Sometime in May 2017, and without my knowledge, somehow I was subscribed to this service and they started taking money out of my bank account. After many frustrating telephone calls, the situation is as follows:
- the subscription has been cancelled (no more money is being taken from me for this service I have never used nor subscribed to).
- Vodacom keeps telling me to contact the third party directly and to take up the matter with them (as I see it, I have a contract with Vodacom and only Vodacom. It seems illegal for them to be taking money from me, and passing it on to a third party, and then not taking responsibility for it.
- the amount (more than R900.00) has not been refunded.
- I have not had any satisfactory feedback from Vodacom. Just awkward promises (not kept) from obviously unqualified telephonists. No referral to another department or a call back from a supervisor. Nothing.
It seems to me that Vodacom deliberately stuctures it so that it is virtually impossible for their customers to get hold of them to get meaningful discourse around dissatisfaction with their products. It seems to me that sales are prioritized with little regard for the capacity to deal with recourse from those sales. It seems to me that customers are relied on to be the guinea pigs and trouble shooters for products and even then not acknowledged as such or afforded the decency to rectify their complaints.
Worst of all is that it seems that all the major mobile phone providers are to a greater or lesser degree culpable of similar behavior, making it pointless to change providers. This looks like a kind of economic dictatorship that is guaranteed to topple, sooner rather than later.

I recieved phone call from vodacom upgrades 27 july 2017 on number [protected] and [protected] the guy told me i have 7 days to cancel upgrades .I phoned in the 28 july 2017 asking to cancel ugrades ref no-[protected] . I phoned again ref no [protected] still not done i phoned in again after going 3 times to store ref no [protected] still ot done . I went to store yesterday again on the 15 aug 2017 were me and lady from vodacom phoned in again with no sucess they gave me number to phone [protected] when i phoned the guy told me they only do mtn telkom and fnb clients once again i phoned up upgrades deparment still no help .I phoned again this morning 16/8/2017 they said i much phohned [protected] spoke to asley he said they cant do vodacom .Can someone plase assist me because this is getting frustrating as no one can help . Regards marinda webb [protected]

On the 4th of August I engaged with your Woodmead franchise to conduct upgrades on the 3 contracts I already have and to open a 4th. At the time Juanique Viljoen made me aware that the iPhone stock was on back order and she would advise me when it would arrive.

By the 15th I had heard nothing from her and call the store to leave a message for her to call me and dropped her a mail. On the 16th she sent me a short and blunt mail to say that there is no stock and there is nothing they can do for me?

as a Vodacom client for over 15 years I have never experienced such a shocking no care attitude. when I called her post the mail I was met with aggression and the same "there is nothing I can do for you" attitude.

I am at the point to move my requirements to another service provider, can you suggest a solution. or does this no care attitude reside throughout the organisation?

To whom it may concern. I am beyond unhappy wrt the feedback that i got from your technicians. I bought a phone in January 2017 @ Game store. I took the phone in end July 2017 because it was not charging. The feedback that i now received from Game is that Vodacom say that it was client negligent hence cannot repair. My question is, how do you/they determine client negligent? Secondly the phone is still under warranty ?
I am disputing the technicians statement hence i would like my phone to be repaired or to be given an alternative one please?
Where is the client loyalty going to? It's easy to sell items to us client but when it comes to matters like this than we dont get the necessary service back.
I am surely not happy & would dearly appreciate a senior to intervene

I pre-cancelled 8 of my contracts due to the service I received, on the 11th of June 2017. We made payment of just over R15000.00, and sent the documents with proof of payment to the cancelations department on the 12th of June. When I called after an sms I received, saying that all the relevant contracts was cancelled I called in just to verify. To a shock they cancelled all of the contracts, since the we have being calling up and down regarding this matter as our account then also reflected as R33000 in arears. After a month and a half we eventually got 2 numbers reinstated and a credit not loaded only for the two devices witch you cancelled. And now still you want to charge me for the contracts that I have paid up in June at the end of June, because your people is incompetent. How could you still charge me for things that I already paid off? I will be seeing you CEO on Thursday, maybe he has the passion so give great service as the rest of the staff does not. And I will not leave till this matter is resolved. I have all the recordings and empty promise as well.. and if you even just think to list me anywhere there will be problems.

To Whom it may concern

I have had the worst experience with your branch at the Galleria mall.
Staff are incompetent and unable to assist.
I opened a contract around the 28 of May 2017. I had to wait atleast 3 weeks to get the phone after various complaints and visits to the store. Not once did the store call me to update me.
I then get the phone and but none of my free minutes, data or smses which came with the contract was put on the phone.
Again after a number of calls, not one person at the store gets back to me.
The manager, Warren, doesn't even have the decency to give me an update after logging a complaint with him. I have to call him back after not hearing from him for almost a week.

After getting no assistance from the branch, I contact the call centre. A very pleasant guy by the name of Sibongiseni advised me that the branch did something incorrectly and did not change the number for the contract to my existing number, which is what was discussed when taking out my contract. Unfortunitaly the only person that would be able to assist is the store I took the contract from.

I proceed back to the branch, only for the consultant, Chanel, to tell me she doesn't know exactly what to do or tell me and that she will have to get back to me.

Now, I week later, I still have no response from the branch.

What kind of service is this? I have been a vodacom client for years and cannot believe that this is the type of service we receive.
I am very disappointed.

I hope that someone will be able to assist me.

Hi, every time I try and move to previously received emails on my Vodamail account I receive the message: cannot read property 'style' of null. This message also shows up at other random moments when I try and log in. I have called the 082 111 line seven times and gone instore for help twice but no-one can help me. Please tell me why this is happening and how to correct it. Thank you