Vodacom
Reviews and Complaints

I just had enough now!
I have had problems with my phone since 7 October, I cannot access the data on my phone. I have phoned or been in a Vodacom shop everyday sing the 7th October. The problem is NOT with my phone it is on my account. If I put another Sim card in my phone the data works, if I put my sim in another phone that phone's data does not work.

On Thursday night 6 October when I switched my Data on, on my phone the data did not work. The next morning I checked again and still it was not working. I realized I can connect on WiFi when available. So... on 7 October I went to Vodacom at the Langeberg Mall in Mossel Bay. The tried a few things and then said they must Synchronize my settings, I must give it a few hours and switch my phone off then on again. I waited till late that afternoon and still it did not work - BUT now had extra problems. All calls were barred and I did not set it up so obviously did not have a pin for this. Also my CLIP did not work - a service we are forced to pay for.

I had to get to work on the Saturday and could not go back to the Shop. On Sunday 9 Oct I phoned 111 vodacom from another cell phone (since I could not use mine). After explaining the whole story again, again they said the settings must be synchronized and I had to wait 48 hours excluding the Sunday. Again, switched on and off, the call barring was taken off but the data still did not work. They said a sim swap will work.
I then went to Vodacom in Swellendam and explained the story once again, they did a sim Swap (that I had to Pay for obviously).
I had to give it a day again and still not working, AND once again all calls were bared and the CLIP was still not working.

This was a week later... on weekend of 15 October. I phoned 111 again and off course had to explain everything once again. And the answer - they must synchronize the phone... WTF! I had to wait 48 hours excluding weekends... they will escalate the matter. The lady from the call center actually stayed in touch for 1 day and after that nothing. I was camping during that week and therefore could not contact vodacom again as I could not call from my phone and was not close to any shops.

On Friday 21 October i phone again from a different phone as I still could not make any calls. By this time I was furious obviously. ONCE AGAIN I had to explain everything all over again. The query I logged this day is still open (1-[protected]) I have phoned everyday since then. NO ONE comes back to me, I have spoken to Supervisors and Call Center Agents in Technical department,
Cancellations and where ever, They all promise te get back to me and no-one does. I get SMS from customer care to answer NO if the issue has not been resolved (4 times) no one phones me back.
I have spoken to people at Cancellations to ask what I must do to cancel and EVERYONE in ALL DEPARTMENTS just keep telling me that the technician is working on the problem, it is in progress.
The Vodacom Shops says I must contact the Call center, they cannot do anything. The Call center says I must go to a vodacom shop. I went to the Customer Care Center in Somerset west. They cannot help me. The latest was that it is a problem in the area I am situated in. HOW DUMB is that argument? This is a Cell phone, I travel to different areas in a 500km radius - it does not work anywhere!

All I am hearing everyday is they are working on this, what are they working on? Why is no one answering me. How long are they going to work on this before cancelling. I am paying for this service that is non existent?
YOU need to cancel this contract with no cancellation fees. This is a month now.
I deserve an answer!

On 24/09/2016 I ported my number to Cell C. After that I struggled with Vodacom to get a premature cancellation quote out of them, long story short I finally received it. The amount I had to pay was R4413.76 which I paid immediately on 12/10/2016 and sent proof of payment and everything they requested. On 27/10/2016 I get debited an amount of R2437 for Vodacom. The next day I contacted them to find out why I was debited this huge bill? Then they told me it's the way their month works and other nonsense and I was highly upset. The consultant said they would call me back in the next 4 days to give me feedback. It is 07/11/2016 and I am still waiting for their call. Yesterday and today I emailed the retentions department asking them about this and they just read the mails but don't reply. Today I contacted 0821958 and spoke to Amanda, she put me on hold for 15min and then the call went to that annoying feedback recording (the one where you must rate the service received), obviously I rated 0 on everything. I called immediately again and got through to Kopalong and she said she would take it up with the back office and get back to me within the next 24 hours. Yeah whatever, when hell freezes over first. It is pathetic that I am getting debited for a service I cancelled already. No where did they mention that I would still get debited after paying the cancellation quote. I did not budget for this huge amount and I am screwed this month. Vodacom is the worst network ever and their consultants are idiots.

Hi acc no I0636995 and sim no [protected] was debited R12190 which was incorrect and my wife was charged for laptop that was approved and sent back to Vodacom. They agreed on paying back money within 7 working days, its been 39 days and no payment, just empty promoses and terrible service and no feedback or returning of messages.

We are now in financial difficulties and cant pay our other accounts.

Please adress this asap and we want interest pay on this money .

Supervisor dealing with this matter is Solly Moepi . He has not given good service at all and even after my wife drove 60km to vodacom midrand he has not come back to her.
Regards

Sylana Brknk
[protected]

Hi,

My name is Sue-Jani Gagiano.

On 06/10/2016 I went on the vodacom online site, provided my number, and then it stated that I am liable to upgrade my current contract with vodacom.

I submitted the contract and phone that I want. The next day, 07/10/2016, I received my quotation and an employee at Vodacom contacted me to confirm everything. I eventually then received my phone, everything was good.
The quotation I received stated that I had a R0 balance on my previous contract and didn't owe anything. My monthly installment would be R348.49 from 07/11/2016.

This morning, 08/11/2016, I noticed my debit order didn't go through and decided to phone.
Customer care and online services at Vodacom advised me that my installments would be R680 for 07/11/2016, R550 for 07/12/2016 and R550 for 07/01/2017. They said it's higher as I am still paying for my old device, even though the quotation said I don't owe anything.

I sent them an email this morning but no response as of yet.

My number is [protected].
I am extremely unhappy with vodacom atm.

Good day,

I am not happy with my experience with Vodacom so far I am new to this network. I did an online order of an I phone SE on Friday 04/11/2016, the process online was not bad it was quick and easy, however after that I needed some questions answered so I used the online chat service, to find out when will i receive my order as it stated on the site next day delivery, upon chatting I was told this is unfortunately not the case as there is "no stock" on the device. I asked if the device can be picked up from the store was given the same reponse "unfortunately not", I asked as to how come on the site when applying it states next day delivery and that the device is in stock, the consultant could not provide an explanation. I then asked her to get someone to contact me, still awaiting the call back. I then sent an email, and apparently my order was dispatched and will be delivered to me on Monday the 07/11/2016. Why are all the staff not trained to answer simple questions? Why does it have to be a hectic process to speak to the right person and get the correct information?

Secondly, the device was received today as promised, however the sim card received was not cut correctly as the device requires a nano sim, is the sim not cut and dispatched correctly by you guys? I then went to the Vodacom 4 u store in [protected]@Carnival Brakpan, only 2 staff members in the store, after waiting for about 25mins to be served, I asked them to cut the sim for me. The consultant there advised they " do not cut sims" I must go to a local vendor that sells cellphone covers outside the store and he will cut it for me at a cost of R20. Why does Vodacom stores not cut sims? or give you the correct sim for the device in the first place? The vendor does not even know about I phone and he cut the sim but did not know how to insert it and he stated he does not know much about the device however nano sims are troublesome.

Lastly, I came back home and inserted the sim, and proceeded with the installation. Once installation was complete I noticed the no service message on the display, I contacted 082111 from another device and explained that the device was received today however I am not picking up an signal, the consultant just placed me on hold without advising anything and the next thing I was put to another department voice system requesting and IVF number or something, I cut the call and contacted the department again spoke to another consultant that advised I must speck to the sim card department and put me thru upon holding the call then got cut. I then contacted the same department again and spoke to a different department she was kind enough to listen to the problem and advised me that the online activation team should have called me to activate the sim card told her that was not done, she apologised and gave me the number to call and activate the sim.

Again what a process, disappointed with my first time contract experience with Vodacom!

Letitia Govender

Good day.

On friday at 7:30pm on the 4th november 2016, my phone had lost signal completly, within this time I had contacted the customer care line to determine the problem, your operator - pumezo read to me a date 2016/03/11 which states 11 of march 2016, however she assured me that this was thursday the 3 november 2016, stating that someone had internally upgraded and completed a sim swop without my acknowledgement, I intern laid a statement at the police station and went to the store to lay this complaint and on arrival jacob at somerset west branch assured me that it was only a faulty sim!

Now due to this in convince I have been offline since friday being promised that my phone will be reactivated and a new sim swop would of been done, however nothing! Still to date the sim swop is pending and no one can ensure me a lead time!

I will now be taking this matter further to a high court and laying a affidavit at the police station due to lose of business today..

Thank you!

i have been messed around by your call centre countless times. they drop my calls, they dont help me and worst of all they deliberatly try to sabotage my porting request. they tell me i need to cancel my contract in order for my phone to be ported so i do so and they deny my request. Then, they tell me my phone needs to be off, which is a lie, and i am unable to switch it off as i need to use the internet services for my final exams at UCT. i have tried to resovle this issue countless times with your staff and no one seems to be able to help. if this is not resolved immediatly i will be sure to voice my opinions on social media.

Fair enough, we currently live in a country where service delivery has been replaced by uselessness and outright dumb insolence, where the customer is never right, and one who complains about poor quality service apparently is the one with the attitude problem. Voda"con" definitely takes First Prize in the contest for employing more than a sufficient number of useless imbeciles to ensure that one moment, you have a machine telling you, a year after your contract has been shifted to a different network, you now owe them R800+. Then, after listening to this rubbish four times a day for two and a half weeks, I'm told there's been a huge mistake - Voda"con" owes ME money...! Wow. Well, you'd think it'd end there, but this is furthest from the truth. Roughly nine nincompoops down the phone line, one can NEVER get through to the Collections Department - and then, to add insult to injury, they recently debited R640 from my bank account without my consent...! Wow, Voda"con", you have TRULY earned your stripes as the biggest administrative balls-up in the country. Perhaps your C.E.O. should sign up for the next Government Elections. Oh, sorry, if all of the aforementioned was not enough, I just now received an email from your Idiot Club claiming I owe you R1 800+! Catch a wake-up, Voda"con" - you'll be hearing from my Attorney forthwith.

I have gone into the vodacom store at northgate shopping centre johannesburg. [protected] max is the person I am dealing. I have filled in papers and provided alot of related paperwork e. G. Id, bank statements, proof of address etc. For change of ownership of phone and contract.

It has been 3 months now and still nothing has been done. I am in the process of getting a divorce and that is the reason for changing my contract and it is causing a lot of conflict. One month all 3 p[hen accounts get taken off my bank sand the next months my ex husbands?

Good day

I hope you can help me with this cellphone problem of my cellphone repair.
Samsung galaxy note 5

Client: p l hoffman
Cellphone nr: [protected]

Job number: [protected]-[protected]

I gave my samsung galaxy note 5 in at middelburg mall on 25 august 2016 for repairs. The screen was dead. They send it to the repair center at vodacom repairs witbank. After about two months and hear nothing of my phone i decided to go to witbank repairs myself. They could not get the phone repaired and said to us they must send it to head office to repair. They change anything possible to correct the phone but it was still not correct. They said it doesn't get wi-fi.

It came back to witbank and sipho zeko the engineer at vodacom witbank repairs test the phone but the phone was still not correct. They send the phone back to head office and ask if its possible to replace the phone with a new phone.

I was at middelburg mall several times but no one can answer me what is going on with the phone and repairs. They only said it looks like the phone is still at witbank vodacom repairs but they are busy moving to another place in witbank mall. Since then i hear nothing about my phone.

This is not accepted. I am waiting now almost two and a half months for my phone (From 25 august until today 7 november 2016) and still no phone in site but must pay for my hole package that is on contract with vodacom.

Can you please see if they can replace my phone with a new one and do something at the contract to refund me for some time of the contract since they told us it took about 10 - 15 working days to repair the phone and i am still waiting for my phone. It's now almost 2 and a half months.

Can you please contact me in connection of this complaint and the result of this. My email address: [protected]@vodamail.Co.Za and cell phone number: [protected].

Kind regards
Pieter hoffman

Good day.

My request is easy... All I have been asking for the past few weeks since 12 September is a customer statement in order to pay my account. I keep calling and sending mails and never receive my statement. What should I do to get a statement? Cant get it from store as they cant access my account due to the fact that it has been handed over to their account department because it has not been payed... Now how do they expect me to pay it if they can not or refuse to provide me with a statement?

From: Marius von Moltke
Sent: 01 November 2016 02:02 PM
To: 'Vodacom 4U'
Subject: RE: [Vodacom 4U] Re: FW: Urgently need a statement

Who is Thomas?

From: Customercare (Vodacom 4U) [mailto:[protected]@vodacom4u.zendesk.com]
Sent: 01 November 2016 01:50 PM
To: Marius von Moltke
Subject: [Vodacom 4U] Re: FW: Urgently need a statement

##- Please type your reply above this line -##
Your request (#8806) has been updated. Reply to this email or click the link below:
https://vodacom4u.zendesk.com/requests/8806

Customercare
Nov 1, 13:49 SAST
Dear Thomas
Thank you for taking my call.
As per our telephonic interaction on the number [protected].
I have send an email to Lebo to provide you with confirmation that the iburst account I1606712 has been canceled.
Thank you for your endless patience with this query and we apologies most profusely for any inconvenience that we may have caused.
Regards,
Marelise Carelse
Customer Care
eService Team

Marius von Moltke
Nov 1, 13:09 SAST
Good day,
Thank you for getting back to me.
I was underground when you called.
Please call again

Marius von Moltke
Nov 1, 13:08 SAST
Good day!
Thanks for the reply. I must have contacted them ten times already, they never send me the invoice as requested.
From: 4U Support (Vodacom 4U) [mailto:[protected]@vodacom4u.zendesk.com]
Sent: 01 November 2016 11:18 AM
To: Marius von Moltke
Subject: [Vodacom 4U] Re: FW: Urgently need a statement

Customercare
Nov 1, 11:55 SAST
Dear Marius
We acknowledge the receipt of your email.
I have tried to contact you on the number [protected], it rang and routed to voicemail.
I have also tried to call [protected], it just rang.
We are uncertain as to the details of your query.
Please provide further information in order for us to provide further assistance.
Regards,
Marelise Carelse
Customer Care
eService Team

4U Support (Vodacom 4U)
Nov 1, 11:18 SAST
Good day Marius
Please contact customer care for assistance with this matter on 082 111. Have a good day.
Regards,
4U Support

Marius von Moltke
Oct 31, 09:10 SAST
Do Not Know why this site is called Customer CARE?
Because you do not care! This is officially my 4th mail without reply!
Please assist…..?
From: Marius von Moltke
Sent: 17 October 2016 08:27 AM
To: '[protected]@vodacom.co.za'
Subject: FW: Urgently need a statement
Good day,
Please respond!
From: Marius von Moltke
Sent: 13 October 2016 11:27 AM
To: '[protected]@vodacom.co.za'
Subject: FW: Urgently need a statement
Good day.
Will you please assist!? It’s been 2 weeks since my original request.
From: Marius von Moltke
Sent: 27 September 2016 12:29 PM
To: '[protected]@vodacom.co.za'
Subject: FW: Urgently need a statement
Good day,
I requested a breakdown of what I still owe. I received it. Thank you.
Would you please also send me a copy of my updated statement on order to see the breakdown of what I currently owe on which account.
Kind regards,
Marius von Moltke
Strata Control Officer
Sel: [protected]
Tel: [protected]
From: Marius von Moltke
Sent: 12 September 2016 02:33 PM
To: '[protected]@vodacom.co.za'
Subject: Urgently need a statement
Good day,
Over the past few weeks I have been struggling to get a statement breakdown from the accounts department. I have spoken to Lungile, Keegan, Nqobile, Kgomotso and many more without success and allot of frustration! I would like to pay my account and cannot get any info regarding my account at any Vodacom store or customer care due to the fact that it has been suspended and handed over to Vodacom accounts department. Will anyone that is willing please help me obtain this breakdown?
My ID nr is [protected]
Kind regards,
Marius von Moltke
Strata Control Officer
Sel: [protected]
Tel: [protected]
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This problem starts the 30th of Oct . My mum have upgraded and is on a new plan. As from the beggining of this month her phone is dead and can only get incoming calls I have put data on the number but still nothing. She is an elderly lady and not close to her family so this is our way to know if all is still ok with her and for her to stay in contact with her sisters. She has phoned customer services 8 times and was at a vodacom shop in Pretoria and still nothing. This is the worst services that we have ever experianced from vodacom. We need this problem to be resolved asap as this is very important for her and us. She even have to go out and bought another phone and sim card just to have a phone in the case of an emergency as her contract phone is not working. Please sort this problem out as it is totally not good for the company. The line number that is not working is [protected].

Rigards
F Fourie
[protected]

I upgraded my contract and should have received a new laptop on 20 October 2016. When I wanted to collect it did not yet arrive, it eventually arrived on 22 October. We took it home to discover the gave us the wrong laptop it was the HP with 500 GB instead of the HP 1 TB. So we took it back. They told us they would order a new one as our original one was now sold to someone else. 26 Oct we should have been able to pick it up but was then told again that courier forgot it. Was told to come again on Friday the 28 the again the courier forgot it. Monday the 31 St guess what courier forgot it! Wednesday it came but the shop opened the box and found that neither the laptop nor the charger was working😀. Friday 4 November still no laptop! This happened in Potch Vodacom shops phone number [protected].
Amazing !

Yesterday, Saturday the 05 November 2016 I find out that I could not used my phone, because there was no network, but the message on the phone said that I am not authorized to make international calls. I contact Vodacom on the phone after which they promised me that they will resolve the problem, however later on it still persist and I could even make local calls, although I has enough airtime in my phone. I then left to mall in Secunda to the nearest Vodacom outlet where they try to help me to no avail and then promised me that it will be solve later the evening, because they could see it is still open, but even this morning, Sunday the 06 November 2016 I go back to them and they could still not solve my problem, which are very frustrating, because I lost a lot of money and at the moment I expect some calls regarding interviews for some job and feel I could blow up this Vodacom shop and if my problem are not solve by 12:00 today this means I have to take action and go to Hello Peter and social media to advertise this incompetent and uneducated attitude of the of Vodacom personnel in the country. You may even has my name :Gerald Isaacs and my number are [protected] although you wont be able to contact me, because of you people incompetency.

On the 29 October 2016 I bought a new Huawei on contract.

My number was prepaid before that. 

I was suppose  to receive data and airtime, of which only the latter was received.

Still to date no data. My mail or internet, whatsapp is not working. According to Vodacom a technical  error  on their side.

The shop manager tried to assist but was told my account was in arears. The suggestion was that I must please pay the amount (which we did for an inactive  contract ) so that line can be synchronise. I stated that there is a debit order in place. The promise that the debut order won't  go through. 

Needless to say the debit order went through as well. Still the phone is not working. 

I have not experienced such incompetency before.

The poor people that did try to help does not know what  else to do. Sitting with restraints and incompetece.

Where else do I need to go to get the new technology sorted?

This is totally  unacceptable.  I am a business  man and require  this phone to urgently be accessible as it is linked to my laptop of which themail also does not work due to phone, e mail, whatsapp technical error  etc. is not working. Can top management please assist.

If this is not sorted as of yesterday, I'll  keep Vodacom responsible for all my work and financial  losses.

Please  help

Regards

ALF FOUCHE

CELL : [protected] 

I have tried to purchase a data bundle 4 times since yesterday. No confirmation has been sent via SMS. I have tried it in the My Vodacom App where I have received a msg confirming the purchase. Still the data balance is not updated. I can't do anything on the app as it keeps on telling me there is a network problem since I have installed the app.

I have phoned customer care where they confirmed that NONE of the purchases shows on my nr. They put me through to the Solution Department where I hold the line for 20min without any assistance.

My data bundle is about to run out where I am going to pay out of bundle rates! If this do happen and this is not sorted out before it happens. I will hold Vodacom liable for the out of bundle rates they are charging me for your mistakes.

Please sort this out ASAP.

Good day

Last Friday 28 October 2016 I went to the Vodacom shop at Mall @ Reds Centurion to do a Transfer of Ownership and an Upgrade.

The person at counter 6 helped me but he didn't seem competent to do the things I asked so he kept on calling his friend Alex to help but still they couldn't help me after an hour of trying.

They eventually told me to give my document to them and they will sort everything out and give me a call ro come in and get my new phone if I qualify.

Today is the 5th of November 2016 and I still haven't heard anything from them.

I phoned the Vodacom shop 4 November 2016 round about 15 times and the 2 times they picked up the phone or the line wasn't busy they took my name and number and told me Alex would phone me back because he is on lunch and that was from 14:20 -16:30.

I have a 7 week old baby and for me to drive in and stand there and let my time be wasted is unacceptable. I am tired of hearing sorry for the inconvenience I want results.

Vodacom should stop hiring incompetent people to do the job or they should up their training either way I am truly annoyed with the lack of service.

Kind Regards

Nacinda Combrinck

When subscribing for a new service, Vodacom is unable to take the exhaustive amount of documents signed as sufficient to adjusting the credit limit placed on ones account, even when the customer has not placed this limit themselves.

For all who are considering Vodacom, I strongly suggest to opt for another service provider as Vodacom will deactivate your service without notice. They in no way attempt to resolve their own limitations for the sake of the customer. They would rather deactivate their client’s account leaving them unable to do any business. It is then up to the customer to resolve the matter, and don't think you can resolve it quickly, I have called in 4 times for an average duration of 31 minutes each time and yet after 48 hours I still have no service. This also means that any bundle purchased will expire without your ability to use it. You effectively will be paying each day for services you cannot use, not to mention the cost of lost business. If you think that a service provider that is by no means the cheapest would make the effort to resolve the matter for their client, you are mistaken. Vodacom in no way values their clients. You are to suffer until they feel like resolving the situation, whenever that may be (It's not 24 hours as they promise).

Vodacom makes their incompetence the burden of their clients.

Took out a contract with vodacom on 01-Oct-2016. Took the device with Smart L+, where you get 10GB once of data an R10 000 schooling thing(not that I care about it).
Now on the 1st of Oct. In store at Mall at Reds they told me that I will get 5GB now and 5GB beginning Nov. sounds awsum. After 24 hours I phone vodacom 111. They told me that it was not activated and they will activate it an it can take up to 72 hour, so I wait again. That passed by an still nothing so I phoned again. This time they said that it will only be activated 1-Nov when my new contract starts. So I was very disappointed with this. The 1st comes and my new contract kicks in but no 10GB data. So I phoned again big apology from the lady and that it will be activated within the new 2hours. So I wait 24hours, still nothing. I phoned again and every time they apologize and say it will be activated. I told the last lady I spoke to on Thursday that if Friday it's not activate I will give Vodacom up for False advertising.

Please advise how we are supposed to use the Data we purchase / win, that has a midnight expiry, when your network is down or intermittent for more than 24 hrs

I have 3 devices all with different sim cards and I am in the Centre of Durban, with full network coverage. All 3 have over a Gig loaded with expiry tonight.

I have done several amounts of troubleshooting.
Your Vodacom App works to purchase, but to complain, its "unavailable"

What happens to my wasted data?

Contact me via email : [protected]@gmail.com
You can view my Vodacom profile with that email address as well, and get further contact information

Please dont make me post this on your Facebook page.