Vodacom
Reviews and Complaints

I i loaded airtime and wanted to convert to data every time i try to purchase a dayly bundle it said error pls try later...
I then switched my phone off for about 3 hours
Switched it back on and tried again then it said not enough funds...i have been with vodacom since i had my firts phone and even when times were hard like now i have a prepaid and had contracts in the past...
Vodacom is costing me alot of money and i have bought alot of data. About a min of 10 gig a month
And i think its really unfair to go from 80 to 15 rand and i have not done anything or can not see anything or reason as to where that airtime went to.

Last year I no longer wished to renew my contract with vodacom. I went into the vodacom store at gateway kzn inquiring when I was to notify vodacom to cancel my subscription. The consultant gave me a number to call, which I did. The online consultant confirmed my account will be no longer as of the 1 december 2018.
Come the 1st december I notice my number is still active, on monday the 3rd december I went into the gateway store to report my number as still being active. The consultant called the cancellation department, I explained to the gentlemen that I had notified vodacom in due time which is how I knew this account should not be open and the reason I am in store reporting it.
He noted this query by immediately cancelling the account and informed me he was put a note to the accounts department to not bill me for the month of december 2018.
Days later I received an invoice form vodacom billing my for a month's subscription. I called the vodacom call centre numerous times, spoke to numerous incompetent persons who could not and have no resolved my query.
No one at vodacom knows how to resolve this!
A consultant told me to issue a stop order at my bank to ensure no debit order will go off as he was not confident this will be resolved in time.
A debit order did go off which I reversed and was charged a stop order fee.
Vodacom wants me to tell them the exact date and time I called to cancel my subscription. I have asked them to forward my itemised call logs for the months july, august and september as I called from the cell number. They refuse to send this to me! Stating they no longer have access to my account as I am now on pre-paid. I don't believe this to be a justified reason as if you can send me invoices for those months, you can send me the build-up of that invoice.
I have been trying to resolve this since the 3rd december 2018. No one form vodacom is addressing this.
The following are my ref numbers [protected], [protected]; [protected]; [protected].
All I get is a text message 2 days later informing me my query has been resolved when nothing has been done by vodacom!
This morning I received another invoice from vodacom, for the amount they cannot justify I owe them plus r100 when I have no contract with vodacom since december!
I am willing to pay for the remaining charges for november 2018 that I incurred. I am not willing to pay for december 2018 subscription or any further charges as there is no contact with vodacom.
Vodacom is also to reimburse me for the stop orders I have had to put in place as instructed by their consultant.
Vodacom, will someone competent please get in touch to resolve this. This is a result of your consultant not doing their job properly the first time which has left me painfully having to deal with this.

SR181213-151112 - Relocation Request SR181213-151112
Relocation
We were assured that our relocation of our wifi would happend however we have been waiting for over two months.
My parents moved two kilometres down the road. Vodacom has not moved the wifi yet despite DAILY phone calls, e-mails.
We get told every day it has been escalated but nothing ever happens. And the worst is my elder people are still being charged for this service as well as paying for mobile data.
The service has been nothing short of revolting.

Been trying to get ahold of the insurance division for a whole day. Even been to a walk in store and they too failed at getting through to the insurance section.
I have an urgent matter which needs attention and also I have a new handset to insure and I only have 7days apon receipt of the phone to activate insurance. This is not acceptable. I was advised that the insurance dept are experiencing a problem as they have changed insurers. However that should not affect the customer n providing adequate service to the customer. This is a great inconvenience.
I need someone to contact me ASAP
[protected]
[protected]

Hi Vodacom I'm Sinothando.
I am very disappointed with the poor services I've received from Vodacom shop in King William's Town at Stone towers.
I brought my lenova think pad for repairs for the first time there and it was fixed no problem. But when I took it home I found that it started switching itself off for no reason. It has never done this before I took for repairs, repairs for the screen wich was broken. After the screen was replaced the laptop started switching itself off until eventually after a short while it went blank. I took it back. The person who "helped" me I think his name is Athandile told me he will send it back and he'll contact me to tell me what was wrong with it. After so long without him contacting me, I went myself and he told me it was the software and he'll contact me again once it was fixed. 4months went by without it being fixed, during these times I went back and forth to check for it. 4 months later he gave me my laptop back without my charger. He told me I have to pay for it but I did give him my charger. Now the laptop he gave me that he says is fixed is not fixed. I managed to get myself a charger and now I am able to see that my laptop was not fixed at all.
I am angry and this employee of yours Athandile is taking me for a fool and is doing something dodgy. He is trying to sell me a charge I gave him. He is a crook because he keeps on lying to me and I have been patient enough.
All I want is my laptop to be fixed because I had paid more than 2000 rand to get it fixed but nothing has been done on it. And I want my charger back so I can never use Vodacom for anything again.

Vodacom just without prior communication to me wiped out most of my accumulated monies R450 or R650 that I had accumulated for emergencies.
The "Customer Care" department advised me that there had been a Policy decision taken by Vodacom which gives them the right to steal monies and call it a "Forfeit".
Are they becoming that desperate that they need to do corrupt activities like this?
If they have a debt to pay to ex staff who develop a "Free call me facility" they better look elsewhere rather than just stealing from customers.
I have been with them for over 25 years and am a pensioner and will not accept that this is an "acceptable practice".
Do they subscribe to "Treating Customers Fairly" policy?
I wonder if the public are aware of this unilateral theft from account holders and do they need to join the list of corrupt businesses that are plaguing our society today?

Vodacom advertised a Double Deal with a Samsung S8 and Samsung J5 for R649pm in August / September 2017 on a Smart S+ plan. An additional R10 was an option to opt for the Smart S+ Top up package which was what I opted for.
Since day 1 of the Contract they have been charging R737.00pm.
I have logged multiple complaints over the past year and half and they refuse to assist me!
This morning I received a statement and R1265.32 was deducted from my bank account!
Vodacom you are taking your customers for a ride! Pathetic service!

Please check your numbers - 111 or 135. The message is not in English. I do not understand the language that is on those numbers. Please get this fixed. It is very frustrating if you don't understand what the tape message is saying to you!
My message is short and to the point. Every time I phone the customer care number it is not in english.

You can contact me on [protected]

A registered business gets a prepaid cellphone number, has a website set up, business cards printed, etc all with this cellphone number. Distributes details and markets the company but the phone remains quiet - strange.

This phone is to receive calls only and not to make thus never buying airtime (we have 2 other existing contracts with Vodacom dating back to 1994!). We buy data for the cellphone number on 14 July 2018 two days before the company owner goes on an extended business trip. Phone remains switched on but as he uses his other number to make calls, this number stays strangely quiet!

Eventually when we have returned from yet another trip, we go to Vodacom to see what on earth is going on - is there a problem with the sim card or what as we should be getting calls, etc from clients... only for us to be told "sorry, but the number belongs to someone else!"!

What the heck? So the data bought (not used) was to expire on 14 September and yet less than a month after this the number was issued to someone else. How does this work?

We have therefore wasted how much time and money with using this specific cellphone number, business cards, business trips, etc in vain!

We therefore DEMAND to have this number returned to us - and as quickly as possible! I don't care whose feet have to be kissed by whoever, but this has cost us thousands and is most certainly not our fault - we are losing money on a daily basis as now clients have this number only to contact us! The consultant at the branch tried to explain "but the phone was not being used to make calls" but that is not the point! As the phone was switched on it should have registered on your system as being active on the network - should it not?

If having a number to receive communication only was an issue, surely a sms should have been sent warning of the pending reallocation of the number, etc? Or is this how a client of over 24 years can be expected to be treated?

** Complained on HelloPeter and received a response of "reallocation after 120 days of non-use" to which I replied: "Okay - 120 days you say. Then add 120 days from the date we bought data (14 July 2018) takes us to 11 November - correct? Then please explain how the number was reallocated in early October already!?!?!? So either you go against your policies, or someone can seriously NOT count!" - to date I have not had a reply nor response from Vodacom!

I cancelled my contract last week 24.01.2019, made a payment for the cancellation of my contract and then to re-activate my contract.
NO ASSISTANCE from Vodacom until (29.01.2019) I had to get upset and speak horrible languages to the consultants for some positive assistance. I hope in the next 24 hours my contract will be deactivated and then activated again.
I think Vodacom is getting worse and worse.
If I had a choice I would not even renew with Vodacom, the unfortunate thing is I would have to change my number and that is the issue.

I took an airtime advance on friday the 25/01/2019. I then bought a whatsapp ticket for r29.00 and got 1gig dada bundle for 30 days. On sunday the 27/01/2019 I called vodacom because I realised that my messages were not going through. The agent told me that I no longer have any data bundles. I asked her to please double check as it might be a system glitch and she said that she would call me the following day monday 28/01/2019. She then did call me back and confirmed that there was indeed a glitch on vodacoms system and they would reimburse the r29.00 airtime. I then asked couldn't I just get the 1gig data back as that is what I purchased and also that the 29.00 will be used to pay back the data advance and she said no.
So later that evening, vodacom reimbursed the r29.00 airtime which was then taken for the airtime advance! So I have to now pay the extra fees for the advance yet I did not get what I purchased. I think it is really unfair. Kindly look into this request as I await for a reply.

Good day,
I had a very bad service with one of your team leaders Jimmy from you call center department.
Jimmy refuses to give me his Surname, as he was not allowed to because some of your employees were stocked before, I'm not even sure how true that is but that's what jimmy says.

My thing is if a team leader gives you an attitude, what is he teaching his staff members and how are we supposed to escalate matters if team leaders behave in such manner ?
I'm hurt, confused and shocked that a team leader would treat a customer like this.

This is disgusting and rediculous
I need a letter of apology from Jimmy

Regards Zandile

I was offered a new router with 10 Gig night and Day data on my existing subscription at a reduced price, as their way of saying thank you for being a loyal customer. Then I received a bill of R1300. I phined them and they were going to investigate the matter. The next day a courier arrived to oick up the modum, I told them no, because the issue was not resolved. A few days later they called via some company and made me out to be in the wrong. I know it was their fault, told them to go f... Themselves and that I am going to cancel all contracts when they come to and end. They are corporate giants whi willfully mislead, rob and lie to us. Down Vodacom!

I cancelled my vodacom contract at the end of november 2018, I spoke to ntombi who confirmed that it would be cancelled from end december. On 01 january vodacom deducted r828.78 from my account. I contacted vodacom on 3 january and spoke to colin who said that it was an error on their side as the contract was cancelled effective end of december and they would refund the money - ref [protected]. On 15 january I had to phone again as no refund had been received. They said that a credit note had to be issued and they would initiate this, the lady advised that I would receive the refund of r1007 in the next few days. To date - 24 january I have still not received my refund. I want answers or I will take this to the newspaper and the ombudsman - this is totally unacceptable that money was deducted from my account and now I must battle for a month to get my money back.

We upgraded one of our contracts online in December. We were supposed to get some vouchers with the upgrade - one of them being a Makro voucher. To date we've received all our other vouchers except our Makro voucher. We've been contacting Vodacom on numerous occasions only to be told they will escalate or we need to call the call centre, which we have done on numerous occasions. We've had the same issue with our previous upgrade. The fact that we are just being ignore is most annoying. Customer service does not exist! Management clearly does not know what they are doing because escalating and escalating for over a month already is ridiculous! We will continue to post our dissatisfaction on every possible platform until this issue is resolved, we are not just going to disappear!

I applied for an upgrade of one of my contract via the internet and requested the handset to be delivered At a certain address. I was unable to receive it at the address and phoned 3 times to change the address. They never did this and eventually requested if it should be canceled and I ask them to cancel it 10 days ago but they still have not canceled it even after I have called 3 times. This is unacceptable for me as I have now struggled for 3 weeks to upgrade my handset. I have been a loyal customer for years but if this is the service you get I will have to see if another company will not give me better service.

please note that I've had made Several call to get my credit profile up dated, please can this be sorted as I've stopped paying Vodacom last Oct 2018 and the instalment still reflecting as amount due. Cell phone number is [protected] ID [protected]
Nthabiseng Mathatho.. please can this be resolved ASAP as I'm currently in a process of buying a property and this is affecting my credit profile.

In December 2018 I took out a new data contract at Vodacom Chatz in N1 city mall Cape Town.

After I initially took out the contract I had to go back to the shop 3 times before I could have a working sim card, as the assistant that helped be originally did not give me the correct sim card for the contract.

A week later I was called by the same shop assistant and was told that the number I was given belonged to another customer and he had loaded data on the number. She had said that I must come into the store and reimburse the client or she will do a reversal on my account and it would then be in arrears.

I refused to pay and asked that the matter be escalated. Customer care called me in January and told me that I will be keeping my original number. A week later I was called once again and told that my contract was now cancelled. the last ref number I got was [protected].

I am highly upset with the service I am receiving from Vodacom as I have been a client for many years, with multiple contracts with you.

I want my contract to be reinstated ASAP.

I have my contract now over the 20 years and on Tuesday the 15 Jan 2019 I have called customer service to find out something and then they told me on the 31 Jan they going to deducted R 4409, 59. Then they told me I have 2 cellphone numbers on my account and it is the other number that bought data on account. Then I went to the vodacom shop they said they can't do any thing and the police all so say I don't have enough proof to open an case. I am very disappointed in vodacom because how can you open an account with no ID or signature on the contract. I am the 2nd person that I know about that found out about a contract that is been added on their name. The company that do that is in Sandton.

We had internet installed at our new place. They said it will work by the end of the day. After calling them the same day of installation they said it will take 24 hours. We phoned back after 48 hours and they said that they first now have to lodge a complaint, after they said the same thing after calling them after 24 hours. It has been 4 days already and it's still not working. They have not phoned us back to give feedback or anything. This is really poor service as we need it for work purposes.