Vodacom
Reviews and Complaints

On October 2022 I took a Home Internet Nokia LTE fibre at Blue Route Vodacom Cape Town it never worked and the staff at Blue Route came to test it in my house they declared it doesn’t work then they took it back to the store. Since then Vodacom is deducting more than R600 from my account for a service I don’t get, The management at Blue Route tried to help me cancel the contract on January by calling customer services from wherever.

Up to date Vodacom is still deducting more than R600 and I have tried to get help at Blue Route staff last week again they promised to call me back up until now nothing has helped me

Vodacom’s cancellation customer line also doesn’t help . I am an unhappy customer this is not fair and it constitutes unlawfulness

There’s no regard for customer satisfaction at Vodacom all what is important is to build wealth

I switched over my internet to Vodacom a month ago. This was done because people told me that their service is great and tariffs competitive.

My contract started on 01 March. My internet went off on Sonday night and I reported the fault on Monday morning. Myself as well as my wife works from home.

It is now Wednesday afternoon and I am still without the internet. We have phoned them numerous times and everybody promises to escalate the problem.

This is some of the worst service that I have ever experienced. According to them Vumatel is responsible for the fault and they have apparently contacted Vumatel to sort out the problem. We were promised by Vodacom that Vumatel will attend to it.

We have now been without internet for three days.

Last month I went there to ask about PayJoy they said it no longer available, then I went to Vodacom shop at Ghandi I got helped there. Today I went there to ask about my contract cellphone which vodacom didn't debit the money for then the lady said I must wait until they debit there's nothing they can do. Really if all your shops are like this.

2nd incident date : 02/04/23 9:50 am

Signed up for fiber through vodacom it took almost 2 and a half weeks for the router to get delivered as Ram delivery service kept trying to deliver to my business after 8pm.

When I finally received the router my i sim card for the interim device was not activated called every 2nd day for a week and got told that the sim is still not activated and no technician has accepted the job to come and install the fiber. After 1 whole week of been on the phone (each call almost 1 hour) still no sim activation everytime I ask for a te leader or Manger I'm put on hold and no one gets back to me.

Cannot even speak to anyone to cancel do now I'm just sitting with a useless router

For many years I was being charged a fee that I disputed with Vodacom. After untold calls, emails and contact with their fraud department, without success, I put a stop order on the debit order. I was handed over to their debt collectors and I still have a bad record on the credit bureau which is negatively impacting me.

Vodacom finally called me last year to advise that they had found that the billing was as a result of fraud and I had been billed over R200 per month for years.

I was promised that;

1) I would be refunded with interest.

2) The debt collectors would be called off.

3) The account arrears on my credit status with the credit bureau would be fixed.

It is still many months later and Vodacom have not kept their promise despite my sending constant emails.

I bought 30 gigs data from Vodacom on the first of this month ( March 2023). I am suppose to be getting 500MB daily for 30 days and 500MB night shift for 30 days. On Sunday the 26 I didn't receive my daily data, they allocated only the one for night shift. I called Vodacom, they apologized and gave me my data. Yesterday which was Monday they allocated me the data for both day and night. Today( Tuesday) they only gave me night shift data only, no dayshift again. I called Vodacom this morning around 7, they promised to come back to me. It's now 13:55 no one called me

I have been struggling with vodacom insurance for the last 4 weeks this is now my 5th week. I handed in a cellphone for repairs and was advised that the cellphone could not be fixed and will be sent to insurance. The claim was approved and I had to go and collect the cellphone from the vodacom store in parow centre cape town. They then advised that the claim form could not download and I could not receive a different cellphone. This was then referred to insurance and they coukd not download the claim. After several attempts of me calling the store and vodacom insurance this was never sorted and when I asked to speak to a team leader/manager/suoervisor they weren't in the office on that day. The next day I called still experiencing the same problem I coukd again not speak to a manager as they were in a meeting. I then contacted head office and emailed every email I could find on the internet with my problem. I then contacted insurance again and they advised that it was referred to their it department. A lady from head office called saying that it department is experiencing the same problem they will have to cancel the order and re-do it. This was on Thursday morning 23rd March. Up untill today nobody has been in contact with me. I tried calling insurance since this morning and I think they know my number now they not picking up. Eventually someone answered after trying whole day and she advised that I had to call the repair centre in canal walk for a quote. I then did this and the lady advised that the people in that department already left for the day. I do not know what to do anymore I have been calling nd calling and nobody seems to or can assist me

I took out a phone contract about a year ago with vodacom. Kept track of the amount I was paying and was happy that I was getting closer and closer to finishing it. I soon realized that I was partly scammed, the amount of R560 I thought I was paying each month for the phone was actually incorrect. Only R69.99 went towards the phone and the rest of the amount went to a data plan of 1GB 100mins costing R325 as well as R174.24 for insurance. I was utterly disappointed as this was not clearly stated to me during the purchase. The worst of it, when I called vodacom to cancel, they told me I could only cancel the insurance and not the data plan. How is it that the data plan cannot cancelled? And now I have to pay for a service I do not need until the end date of this contract. Such a shame, I am utterly disgusted by the world we will in today.

Still not sorted out after I received this email.

Sent: Friday, March 10, 2023 11:59 AM

To: [protected]@gmail.com

Subject: Ref:

Good day Johann Dinkelmann

We acknowledge receipt of your email.

As per our telephonic conversation on cell phone number [protected].

I have escalated the mater to the relevant department, requesting for the new line to be reactivated as the consultant did not clearly state that this was going to be a new line activated under your contract.

I have also mentioned that you would like the 071(5GB data line) to be migrated to the 50Gb Data.

Reference number: [protected] time scale for feed back is 5-7 working days.

COMIT/ELITE ([protected]) TAT is 48hours

I do not get service from your Supervisors I your Sales team
This is now a month since this started
Dominique phoned me for upgrades.
I upgraded 2 of my numbers
and was tot that I can not continue on the other numbers with the old plans
He must move me to the new plans (migrate)
Which I agree to but stated clearly a number of times that I di not want it upgraded.
Only to find out later that he upgraded those to sim only plans.
Phoned a number of times ti get this fixed
Emily Naidoo (Supervisor promised me she will sort this ou 2 weeks ago
Nothing happened and cant get hold of her again
Then spoke to Thobile also a supervisor also promised me that she will sort this out in 48 hrs
She will call me back
that was 10 days ago
Still nothing happened
It is now a month later and I am still not contacted or sorted out
I hope this complaint get to someone that can 1) Help me
2) Get the people invoved disciplined
My Experience (as a client of vodacom for more than 10 years) is the worst service I have ever experience even dealings with Government were resolved quicker and more efficient than this

On 9 March Vodacom sales contacted me and pitched a new data contract to me. I decided to take it. They did the customer details check - which I passed, obviously. I got it after the third attempt that RAM couriers tried to deliver it to me. (Thats terrible, but their driving skills when arriving at my place is way more concerning, to say the least. Also, when I encounter them on the roads, they are just a danger to society with their way of driving.)

The 2 main problems are:

- There is not a tiny bit of information on how to connect the new sim card on my mobile wifi device to the internet, which I know how, but I did it two years ago, so I could do with some tiny piece of info on the process. There is nothing - at all, nowhere. Not even included with the sim card packaging.

- So, then I phone Vodacom Customer service on 23 March 2023 @ 08h52, And Kgosi - with a terrible attitude - cannot get me verified on the Vodacom system. Then someone else from customer service phoned me 10 minutes later and also cannot get me verified on the system and slams the phone down while I'm still asking question on how this validation system is working. This is not customer service; this is absolutely just showing up at work to get a paycheck.

Now my concern is: I can be verified when you want me to give you my money, but you cannot verify me when I need YOUR help, and they don't even try to help me from their side. How is this working?

[edited]

Hi,

My name is [edited]. Agent calls me telling me i am due for an upgrade...which i am aware of and was going to do it when the contract expires 1st May. Get an sms later to say my contract has been upgraded. Who gave this agent the right to upgrade my contract and without my consent with Ref [protected]. Called in to Vodacom and confirmed my contract has been upgraded...WTH. I would like this reversed immediately and my current contract run its term until 1st May 2023. I would like this sorted and i want feedback please telephonically of what's happening with this issue.

Hi! I need to lay a complain about p40 huawei phone, that was taken to uLundi vodacom shop for repair last year April 2022 .Till today i didn't get it back, i've been trying to call them but nothing clear about when am i going to get my phone back. They only gave me claim number CLM4378059

Below i have attached statement showing i upgraded from p40 huawei after damage to huawei p50.

I applied for a 250g for 24 months for 249. The guy a the shop gave me 250g for 299 over 36 months. To cancel the contract has been a hustle and the people from customer dnt help. The area manager amkelani is aware of my problem but since promised to call me back.she has nt called back that was in February 14. Lindiwe marseko is also not getting back to me. The sim is at a vodacom shop in Middelburg midwater as i had a problem with the router. Juaner the shop manager is also aware.

I bought petrol (for Rf400) on Friday through Vodapay which should be redeemed at BP. The closest BP, which is BP Sinoville in Pretoria, refused to accept the voucher. This is not acceptable. What I understood from them - which might not be correct - is that they have a problem getting their money from Vodapay.
The voucher says redeem onsite at BP using code 2685550.

I am totally dissatisfied with the service received from vodacom. i have been patient and given them ample time to resolve the matter, but they do not seem to care. how does a contract get renewed/changed without the customer's consent. i had a contract for 90gig data, all of a sudden apparently i took out a contract with a handset (which i am not in possession of) i now get less than the 90gig data that i signed up for, but the debit order amount that goes off monthly has increased and the customer did not agreed to any of that. vodacom please get your house in order, whether this is a case of fraud or just negligence by a staff member, your controls are obviously not adequate and effective, how does a customer's contract change and you issue out a device and even change debit order amounts without checking with the client? very disappointing service from a giant of a company like vodacom!

See email correspondence to which there has been ZERO RESPONSE!

From: Tia Beatty

Sent: Tuesday, March 14, 2023 6:50 AM

To: [protected]@vodacom.co.za

Cc: [protected]@vodacom.co.za

Subject: FW: Quote [protected]

Importance: High

3RD URGENT REQUEST FOR RESOLUTION & RESPONSE!

I can’t believe such shocking service and if I don’t get an IMMEDIATE RESPONSE & RESOLUTION to my problem, I will cancel ALL contracts with Vodacom, including my cellular service. You don’t even have the courtesy to acknowledge the electronic “read receipt” that I’ve requested on all emails! Oh what a shame the service offered by business has come to such a shocking state of affairs!

I DO NOT WANT A TELEPHONE CALL! I am hard-of-hearing, so I request an email, because with generators running due to load shedding and general office noise, I’m unable to hear properly! Plus on top of that most of your people mumble on the phone!

If you fail to respond, I will cancel my debit orders with the bank effective immediately and seek legal advice!

Thank you

Patricia Beatty

Alberton Retirement Village

[protected]

From: Tia Beatty

Sent: Tuesday, March 7, 2023 10:00 AM

To: [protected]@vodacom.co.za

Subject: FW: Quote [protected]

Importance: High

EXTREMELY URGENT & WITH REGRET

Please may I have a response! You did not even have the courtesy to send the “electronic read receipt” that I requested!

Thanks you

Patricia Beatty

From: Tia Beatty

Sent: Monday, March 6, 2023 9:00 AM

To: [protected]@vodacom.co.za

Subject: RE: Quote [protected]

Importance: High

EXTREMELY URGENT & WITH REGRET

Good morning

I refer to the attached contract for the new router Huawei E5783-230a against Cellurlar No:[27][protected]. Regrettably due to financial constraints which I find myself in, I am no longer able to sign this contract! I have not had an increase since 2019 [despite numerous discussions with management] and my priority at the beginning of the year was to upgrade my medical aid plan and of course all other policies, levies/electricity/municipal charges on my “life rights house” in the retirement centre, etc. have all increased! Due to this, I’ve already cancelled a number of accounts/policies, including my Telkom landline account, which I’ve retained all these years for my hard-of-hearing disability!

Of course I will maintain the contract for my Cellular Phone: [protected]. My old router is still in use and I have more data on that required for my needs so if I find myself in a position where I require the Vodacom router, I will load data on the old one as and when required! I have not yet connected/used the new router [which by the way has no SIM card] pertaining to this contract and I still have the box. I can return this to a Vodacom shop at New Market Shopping Centre, Alberton.

Kindly advise how I should proceed and PLEASE NOTE THAT THIS IS AN URGENT appeal! I am a 70+ single person with no financial assistance outside of my low paid job and find myself in dire financial straits. Due to my age, I am now experiencing further health problems and these will have to take priority! KINDLY NOTE that I am hard-of-hearing so an email instead of a phone call will be appreciated!

Many thanks for your understanding and assistance!

Regards

Patricia Beatty

Alberton Retirement Village

From: [protected]@vodacom.co.za

Sent: Thursday, March 2, 2023 10:20 PM

To: Tia Beatty

Subject:

Dear Patricia, quote [protected] has been generated on your profile. Details of the quote are in the attached document, please contact Vodacom regarding your quote.

i have called vodacom so many times for assistance with this account they assume i have nobody can assist me i get referred from this department to the next.

they asked me for the cell number for verification which i don't even remember due to this being so many years ago.

i am billed for something i requested closure from years ago couldn't get help as i didnt know the number

i have checked my report it shows not in good standing a the account has not been paid

they billed me for something i cancelled years ago spoke to managers , team leaders

this account should not be opened and in arrears on my name

I renewed my fibre contract two to three months ago and due to some error on Vodacom's side the contract was cancelled on their side and we have been left without fibre for the past 4 days. We are in a hybrid model and should be working from home on some days and this is now causing consequential damages as we have to hot spot on our phone data and also causes us to not have full connectivity for our required team calls. Since Friday morning we have been attempting to get it resolved but all requests fall on deaf ears. Today I spent 19 and a half minutes waiting to talk to a line manager on the foibre call centre to only get cut off. I then phoned [protected] on three occasions and they simply put me back into the normal call centre queues and eventually on the forth attempt I have now been put through to the back office and I am again on hold awaiting escalation to the team members line manage, 11 minutes and cut off again. I thought this was a communications company. I can be contacted on +[protected] or [protected]@icloud.com

Good day,

My name is Mrs ECW Jansson. My tel nr [protected]. Debit order of contract is end of each month. My contract stated that I will pay R268 per month. A year ago Vodacom took R6000 out of my account. After numerous months of complaining, I received R3000 back. Vodacom stated that I am paying for a new labtop and a new phone. I did not receive a new phone or a new labtop ! They debited R412.98 every month after numerous calls that I must only pay R268 per month! Vodacom have been overcharging me for longer than a year. I have made phone calls to Vodacom every single month, and been promised every time that they will repay me, but end of each month they debit R412.98. End of February they did not debit my account. I thought, that the problem is finally solved, and they are repaying me by not debiting. BUT, Vodacom sent me a sms on Friday, stating that they will debit R715.97 end of March. I am done phoning and complaining and being promised that they will sort it out. I have been charged for a new phone and a new Labtop. I want Vodacom to either pay back all the excess money they took, or I WANT the new phone and labtop that I have paid! I have numerous Ref nrs

[protected]

1#[protected]

1#[protected]

and 1 month ago

[protected] and all the relevant customer care people spoke to

*Rasiek

*Kobashni

*Thobele

*Lebo

( all of them promised me that problem will be solved within 10 working days)

A prompt reply on this will be appreciated , if not, we will follow the legal route with cost ! You can email me on [protected]@yahoo.com

Regards

Mrs ECW Jansson.