Vodacom
Reviews and Complaints

Arlene SR Woods
7 Welman Avenue
Newclare
2093
Gauteng

14 June 2018

Vodacom Upgrades

RE: Upgrade done and processed onto wrong number - Account QV353493

• At 8am on 7th March 2018, I completed an upgrade request online to upgrade my LG G4 on line # [protected] to a Samsung S9
•

•
• By the following day the delivery was done. I do not have a copy of the delivery note on hand, but assumed all was in order as the number [protected] was stated on the delivery note
• On Friday the 30th March I purchased 1gig of data for my HomeWiFi line, [protected] and when I tried to use it on Saturday 31st March it had no balance. I immediately called the Vodacom customer service, and after been transferred from one department to another it was established that the upgrade which should have been done on line [protected] was processed on my Homewifi line [protected]. I eventually spoke to a man TREVIT who said he was the call centre manager at the upgrades online department. He explained that as it was the weekend, and the Monday would be a holiday, he would contact me on Tuesday 3rd April to rectify the situation.
• I heard nothing from Trevit and called again on Thursday 5th April, he said he was working on the problem and again promised to get back to me.
• With still no reply from Trevit by Monday 9th April I called again, this time requesting to speak to Trevit's manager. This was when I was informed that Trevit was infact not a manager in that department but a callcentre agent. I was put in contact with a woman by the name of Sameera whom I was informed is a supervisor in the online upgrades department.
• Sameera did keep in contact with me for the next week, advising that she was investigating the issue. The last time I heard from her was possibly the 19th April.
• I have been extremely busy at work in April with a systems upgrade and May in preparation for our annual sale. So now is the first time I have had to revisit this gross mistake by the upgrades department.
• According to my calculations the over charge to my account is as follows:

• Another note: sometime between 7th March and End of March I was contacted by a call centre agent to ask if I wanted to upgrade the line [protected]. As I had already received my S9, I declined and said I would contact them when I decided what to upgrade that contract to. I'm sure you will be able to retrieve these records, as the lady did mention the call was recorded.

Please can someone contact me in this regard most urgently.

Kind regards
Arlene Woods
[protected]
[protected]@gmail.com

I've upgraded my contract on the 31 May 2018, and I'm still waiting for the delivery of the cellphone. Everytime I contacted Vodacom they always put me through another person or gave me another number to call. Now they say the cellphone parcel does not have a tracking number. That is not my problem. They need to sort there deliveries. I'm still waiting for the cellphone. Im very disappointed with the service they provide

Good day. I have upgraded my Vodacom contract on the 15-05-2018 . I have upgraded to the Samsung s9 package which was R699. I upgraded in store and the lady have told me that my insurance would be R173.91 which my contract agreement would be R889 nothing more. Vodacom have sent me an invoice with the amount to be debited of R1022.45 and I refuse to pay that because I did not agree to that amount I will NOT pay a cent more than R889. I have phoned Vodacom over 5 times and the account department says that I am paying for a promotional 1 gig data which the data had to be included with the package because it is a promotional package I took, and also I am paying for 2 insurances where I only had to pay for 1. Could someone call me to resolve this before debit date, as if not rectified I will reverse the debit and hand in the phone to the Vodacom store. Await Vodacom speedily reply.
phone number: [protected]
Account number: I3282221-6
kind regards Beanca

On the 8th of may, 2018 Vodacom Canceled my account with no just cause. I Have been calling them every day since then and have not gotten any support/ apology / ETA . I Have been patient and civil when dealing with them and appalled at the level of support and problem solving provided. I require internet to complete my work and it provides the income I need to live. I Have been with Vodacom for 15 years and I have finally had enough.

I had placed requested a cancellation on the 4th of June and had to pay in an amount of R1750 and was told that as soon as I make payment and mail proof of payment they will cancel the contract immediately.

I did the transfers the same day and forwarded proof of payment. A week later and nothing. I explained to them the urgency of cancelling that number and the situation I was in and was adviced the police to cancel the number.

I called them today the 13th and was told that nothing was done and that the contract is still active. I was told that in 24hrs will it be cancelled, which is annoying because it should have been done last week.

This is totally unaceptable I doubt anything will be done about it or even a response to this complaint.

Annoyed and dissapointed

I went into the shop for an upgrade, the salesman that helped me gave me a quote on what I wanted and when I went back the next day the quote was different, he told me I had to pay r150 handling fee which I was quite happy to pay and asked if there were anymore charges, when I went the following day as I said he then told me I had to pay an extra r160 which I then said I would not pay
But I have signed the contract now but am not certain to why I got two different routes

So I am completely disgusted by vodacom, reason being that I did an over the phone upgrade in May and I did receive my two hand sets as it was a 2 for 1 deal. Thanks for that, but your service and consultants are utterly useless. So on receiving my hand sets I also reseived a Tax invoice, meaning that I owe vodacom a total of about R1914.70. Firstly I ask why? For what? No one can answer me. Saterday morning I awoke to my phone going crazy, displaying that Vodacom has deducted R 2576.86. So I went to vodacom NN and try to clear this problem out. I demanded a refund, which was arranged for an amount of R1914.70, this after I was sent between accounts and upgrades back and forth for 2hours.
Now this happned on the 2nd of June.

A week later 9th om June, I went back again as on Friday 8th June vodacom phoned me twice to tell me I owe them not 1 or 2 thousand but R3500.

How the hell is this possable.
I talked to a lady at accounts and she told me what I already knew, this was that she can see I was debeted like 4 times in one week by vodacom.
The lady transferred me once again to upgrades, there I spoke to a gentleman and I asked him for what is this amount I am supposed to be paying for and he said it might be the second devise that came with the contract, but he will have to check.

Once he came back to me he confirmed what he had said and I asked why should I pay for something that stated free with an LG G6 in the may special catalogue.

I asked him if this is vodacoms own rong duing and he confirmed and said it will be removed that I am in arrears and it will be taken off the system.

Now 2 days later 20h00 on 12 June I resieved a statement sms to say Vodacom has again deducted another R97 from my bank account.
Vodacom you don't know whats happening around you. You take peoples money and leave them with insufficient funds. Who is going to pay for all this unnecessary bank charges and once again why am I paying this!

You realy are the worst company that I ever had to deal with in my whole life.

To whom it may concern
I have been a vodacom client for more than a decade (with a break when I was overseas) my account number is [protected]
I am on one of their top contracts, so you would think that vodacom values my custom.
I pay r1008 every month and have a red advantage package which includes 1 gig data, 7 hrs talk time and unlimited sms. Approximately 6 months ago they started something called the red select package which includes 2 gigs data, 8 hrs talk and unlimited sms. I was due an upgrade about 6 months ago but was never informed - this upgrade would also have seen me migrating to the red select package which costs the exact same price as the red advantage - i.e. R1008 for 2 gigs and 8 hrs of talk. For the past 6 months I have been paying vodacom r1008 but they have been billing me exorbitant amounts for data over 1 gig. Surely as a valued customer they should have told me of my entitlement! i.e. New contract, same price, upgraded phone, double gigs and an extra hour of talk. How can I be paying them what they charge red select customers and be getting so much less? This is clearly a nasty loophole which allows vodacom to win new users (with a good offering) whilst taking advantage of their existing clients (who like me don't realise that they could get more for the exact same price). I think it is disgusting and would like a refund on the additional money I have paid each month since the red select package came into existence.
Ps - even if there was a communication that I missed - they should automatically have given red advantage customers the new perks - there should not be a historic package like red advantage when for the same money the "new" red select package offers more.

I did not subscribe to the above mentions Basebone somethings and have been charged R6.09 per day x2.

How can Vodacom approve such a scam and not protect is customers with such a widely known scam?

Vodacom will have to re-imberuse me - as this was out of my hands. In the mean time, after reading this site (hello Peter - A review of Sharazoo Silver Service by Elizabeth G on 28 Jan 2018 - "Illegal billing", I am going to email WASPA and ask them why is Sharazoo Silver listed as a member of WASPA since they seem to be scamming people. Sharozoo Silver has been deducting about 6.09 per day and Tappyday Silver 6.09 per day from me for about 3 months or so! No wonder I could never get my bill down!

My husband upgraded his contract and he received his new phone one the 5th of june 2018. When the phone was received his other sim card got stuck in this phone as the consultant who sold him this phone never told him it uses a nano sim card. They now want him to pay r2200 for a phone he never used. The level of service his getting from the team leader from the repairs department is disgusting as she says he can give him a r500 discount for a phone he never used and she refuses to escalate the matter to her manager. She even tells him that he log all the complaints as he like but they will all come to her as he has a final decision. I need vodacom to deal with this matter as it doesn't make sense to pay so much money for a sim that got stuck and now we need to pay for a phone we never used. My husband is the client who deserved proper explanation on how this device works and it was the consultants duty to do that.

Hi. Had a problem with vodacom webmail reported on 12-05-2018. Despite a number of follow ups on this, Vodacom do not respond, this is affecting my business. Your help with this matter will be appreciated.
The following email sent to vodacom on 12-05-2018 reads:
This ticket has been closed, a rep phoned me to say mail problem was on my PC. I have tried using Vodacom webmail but I still get an error, refer to attached webmail screen print. Please reinstate this ticket or issue a new one. Please get back to me ASAP.
Follow up email sent but no response from vodacom:
21-5-2018 - 08-06-2018

I currently have a top up package that I took for the reason that it is about R350 a month
Due to a CEO decision as described to me by someone I now have to pay R45 more but I am the lucky winner of some extra data
This is the way they treat a customer that is with this company for more than 20 years

I hate them… with a passion

They are the most inept company ever with the idea that all queries will get lost in the mailbox assigned to handle people they do not want to speak to

Bunch of money hungry arrogant people that does not care about anything and they are willing to chase someone like me away due to them not caring

I am beginning to think, why do I have a cellphone, if my husband, mother and best friend cannot phone me! What is the purpose thereof? For a while my husband could phone me. From this morning, nothing. Still back to square one! Must I complain on Hello Peter? What can I do? When my husband ([protected]), Mother [protected]) and my best friend ([protected]) phone me (my number: [protected]) there is nothing, the only thing that comes up is call ended. I changed phones 3 times and 2 times sims. So is cannot be that!

If you cannot help me with this, I must go to another service provider.

Please help me!

Hallmark phoned me offering me a contract U get 2 devices and 2 Sims with 120 rand on each sim. No connection fees 1st debited order 48 hours after activation. After numerous questions to different agents and them all saying I bank with FNB when doing a security check they one agent said sorry it debited order bank is ABSA the subscription amount is also much higher and there is a connection fee she promised to call me back never did. I contacted hallmark they said vodacom must fix the issue because it is only 328 pm no connection fee. So vodacom I am going to wait until U fix my account before I change my bank details then I will make the payment and change my details. I also don't have itemized billing so can't see who phones me. The device was a dual Sim but vodacom locks so only one Sim can be used. None of this was discussed with me. U guys are so unprofessional. Every agent U speak to has a different story. Not even on vodacom a week and already wishing my contract was over

I applied for 2 lines with Vodacom online. In the original request I had asked for my existing number to be ported. This was not possible when the devices arrived as the sales consultant did not initiate it on contract confirmation. I was told that they need to cancel the lines and return the devices. and reapply I asked for the devices to be collected. I have called once a week for 3 weeks and was told that RAM...(very unprofessional company) would collect the next day each time. I have been charged for 2 contracts that I have not used and was told can only be credited once phones are in the warehouse. RAM to date has not collected the devices and I have heard nothing from them. They initially took 2 weeks to deliver and each time had a wonderful and creative story about why they did not deliver the devices on time. The driver did not greet or even acknowledge me continued in conversation with his companion throughout the delivery. I am frustrated and annoyed and will not restart the process with Vodacom. I would like to return these devices as I will stop the debit order regardless of whether RAM collects these devices. Such incompetence should not be tolerated. PLEASE collect your devices! I have had 1 too many bad experiences with Vodacom! I do not wish to deal with them again!

Upgrade accepted on 8 April - To keep phone service on [protected] + add 20Gig monthly data on [protected] + cancel 2Gig monthly on [protected].

Instead Vodacom incorrectly cancelled my phone contract and added the 20Gigs to incorrect sim [protected].

Eventually reached Thabile on 2 May 2018 in Solutions Dept. She said she would escalate my problem and I would get a response and solution within 2 weeks.

After 2 weeks and no response I started sending emails to [protected]@vodamail.co.za - no response was received. At beginning of June my contract was still not rectified so I emailed again - no response again.

I am at my wits end and want to cancel service with Vodacom because I am getting no satisfaction or response whatsoever. I cannot even use my [protected] number any longer for phone calls. Please respond by email to [protected]@nosa.co.za as soon as possible.

I am billed monthly for Vodafone live since February 2018 and now in June for Entertainment services!
I never subscribed to any Vodafone live or entertainment services and each month i check for WASPS on my account.
This is criminal behaviour and Vodacom should be taken to court in a class action for billing customers against their wish and will for services that we do not subscribe to.
Mine was Feb 2018 - Vodafone live -R 61.85
March 2018 - R123.77
April 2018 - R139.24
May 2018 - R 135.15
and in June 2018 - they changed the description to"entertainment services" = R139.39
I want my money back!
This is criminal and should be reported and investigated.

I have paid this bill in 2016 I left messages all over bothimelo please reply this is on my credit record and if not resolved I will go public all prove has been sent take me of your list immediately I will go to see my attorney as I am in the financial market and if I lose my trade license due to mistake on vodacom side I not get taken off and my trans union credit report not get cleared I will proceed with legal action for loss of income, it was a mistake on vodacom side I was never behind on any payments and get this sorted I have sent all proof a million times to everybody involved get this sorted if I get another sms I will go further with legal action that is a promise

No pmt received on ur vodacom acc. Make an immediate pmt and then set up a debit order by calling mbd inc. On [protected]. Ref: 0278000618158799.

Legally I give you time until monday to respond and get this sorted after that you and vodacom will be liable for my legal fees and loss of income

Your further communication is now urgently awaited

Kobie bester
Director

I have several Vodacom accounts. All of them are paid once off by debit order at the end of the month. When I applied for finance at the bank, the application was declined due to poor payment profile. Upon investigation the credit bureau enquiry regarding Vodacom showed I am 6 pmts in arrears. Please note, no debit order of mine since I took out my 1st contract from Vodacom more than 10 yrs ago have ever been returned. As I am a credit manager myself I am shocked and want my record resolved asap. This is unacceptable.

Good Day
I am an extremely unhappy customer, on the 20 July 2017, i took out a contract at cellucity in Kenilworth Centre, namely the Huawei P9 @, R299 x 24 months. No where in my contract or during my discussions with the consultant KIYAAM Manuel was it mentioned that there would be a hefty price increase, besides the fact that KIYAAM actually tried to keep behind the free items that was in the box with my hand set, (I only realized afterwards that the items were not given, and when I went back he made like he had forgotten to give it to me), Also Pls note I paid for a sim but received a receipt which said the value was R0. 00. On going back to the branch to query the increase, no one, not even the manager could explain why this has happened as they stated it's a vodacom contract and they just do the sale(terrible service I think!)
My argument is that I have signed a contract to pay R299 over a 24 month period and now this has just changed without warning and not within my right. ON REQUESTING FOR A COPY OF MY CONTRACT, DID I NOTICE THAT SOMEONE ELSE HAD INITIALED THE CONTRACT AS I WAS NEVER ASKED TO DO SO AND IT IS CLEARLY NOT IN MY HANDWRITING, THIS NEEDS TO BE TAKEN TO TASK. MY ADDRESS IS ALSO VERY WRONG AS I DON'T RESIDE IN KRAAIFONTEIN. I DON'T WANT TO PAY ANYTHING MORE THAN WHAT MY CONTRACT STATES R299 x 24 AND WHAT I INITIALLY SIGNED UP FOR... The service I am experiencing is not on, it's disgusting if I may say so and any place that cannot offer after sales service should not be granted the time to offer this to clients. I do need this sorted out at the soonest possible time as if they can initial on behalf of a client, what else are they capable in doing.