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CB Credit Cards Verotel Merchant Services / VTSUP.com Fraudulent charges pinned to credit card
Verotel Merchant Services / VTSUP.com

Verotel Merchant Services / VTSUP.com review: Fraudulent charges pinned to credit card 4

F
Author of the review
6:06 pm EDT
Resolved
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I have been having charges for $15.00 pinned to my credit card (Mastercard) every month from a merchant who appears on my credit card statement as vtsup.com*hutt. I called the credit card issuer who informed me this merchant is changing their Mastercard identification number every month which means they are pinning fraudulent charges to people's credit cards. My wife uses the card at small restaurants in San Francisco to pay for takeout food. The card credentials were scraped and then sold to the vtsup.com for probably $50. If a restaurant does this 100x a month they're making an extra $5000 per month. Vtsup.com could be fraudulently pinning $15 charges to 1000s of card per day which over the course of year is millions of dollars. Vtsup.com has a website with no contact information, so its probably a front company in an ongoing scam. Vtsup.com (Verotel's) website says they're a telephone billing company. Be careful using your credit cards at small restaurants and at gas stations because these are the kind of businesses that will scrape your credit card credentials and sell them to a 3rd part like vtsup.com (Verotel) that will then pin bogus charges to your credit card. The amounts of money are always small so people won't notice them. If you can setup notifications for your credit cards to send you a text message or an email everytime a charge hits your credit card you can help protect yourself this way and stop fraudulent charges from hitting your credit cards.

Verotel Merchant Services / VTSUP.com customer support contacts
Address

Danzigerkade 23D, 1013 AP, Amsterdam, NL

Website
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Dear Fred,

Sorry to hear that your card was used fraudulently. However, everything you say about Verotel is incorrect. Verotel is an Internet Payment Service Provider (not a phone billing company) that servers 1000's of websites worldwide. We don't collect card details to then charge them, we perform billing services for websites. This means that anyone using any of our merchant's services could use the card info collected in a way you described. We have several anti-fraud meganisms in place and collect a lot of info from the card user that needs to be identified. Of course we don't see a signature or pin and have no idea if the person is who he says he is, but we use a lot of logical checks to verify this. Unfortunately we can only identify a thief after something was reported stolen for the first time... please contact livesupport@verotel.com or rm@verotel.com (risk management) for any assistance to resolve the issue. We are here to help!

Kind regards,
Verotel Merchant Services BV

Marcel Trik
(marcel@verotel.com)
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

4 comments
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H
H
Hugozu
US
Apr 18, 2018 5:22 am EDT

Sorry mate, welcome to the party, your wife is cheating on you. "dating for sex" websites use verotel for anonymous payments.

S
S
Stefano Dellanoce
US
May 16, 2018 4:02 am EDT

Same for me! I closed my internet account two days BEFORE but Verotel charged me again. I had to lock my Credit Card and I asked my bank for a new one.

R
R
Rick Guyton
US
Aug 06, 2018 3:47 pm EDT

I thought this was fraud. But, it was for a purchase of a domain name from freenom.

T
T
tdsmith2
US
Aug 06, 2019 3:52 am EDT

website said price was $15, but was billed $40

Verotel Merchant Services / VTSUP.com
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Sep 10, 2019 4:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of tdsmith2

Dear TDSmith2,

Please contact rm@verotel.com (rm at verotel.com) with more info (first 12 digits of the card, email address, etc) and we will try to resolve the issue for you.

Kind regards,
Verotel Support

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  1. Verotel Merchant Services / VTSUP.com Contacts

  2. Verotel Merchant Services / VTSUP.com phone numbers
    +1 (877) 925-1877
    +1 (877) 925-1877
    Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone number 0 0 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone number 0 0 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone number
    United States, Sales
    +1 (877) 872-9246
    +1 (877) 872-9246
    Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone number 0 0 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone number 0 0 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone number
    United States, Enduser Support
    800 4422 9999
    800 4422 9999
    Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number 0 0 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number 1 1 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number
    30%
    Confidence score
    Europe
    +31 205 315 757
    +31 205 315 757
    Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number 4 4 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number 1 1 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number
    60%
    Confidence score
    Netherlands & Other Countries
    More phone numbers
  3. Verotel Merchant Services / VTSUP.com emails
  4. Verotel Merchant Services / VTSUP.com address
    Danzigerkade 23D, 1013 AP, Amsterdam, Netherlands
  5. Verotel Merchant Services / VTSUP.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Verotel Merchant Services / VTSUP.com Category
Verotel Merchant Services / VTSUP.com is ranked 23 among 104 companies in the Credit Cards category