Walgreens
Reviews and Complaints

Walgreens on Lake Street, Lake Charles, LA has become the most unreliable and has sunny to a new low of pharmaceutical service.

I've learned to not dare call the pharmacy unless an emergency. Call wait times are usually a 25 minute or longer hold.

Walgreens touts it's app to track my prescription status, but it rarely agrees with the actual status which means a dreaded phone call.

It takes 2 or 3 days longer than it should to get a prescription filled.

Wait on average of 20 to 30 minutes in the drive through window.

Waited 15 minutes in drive through only to discover the window closed due to a power outage when the interior lights were clearly on.

I changed from my local family owned pharmacy because my insurance plan forced me. What a terrible decision.

You guys need to get your act together!

I need to travel to Asia for business and I am required to provide a digital proof of vaccination via a download to my mobile phone using app such as smarthealth card or common vac. Most countries are not accepting a CDC hard copy card ( or the jpeg image of it as ' the solution ' available by Walgrens ! ). It look like Walgrens has no IT capability to provide me with a digital vaccination record along with QR code ? Walmart and CVS whom both can provide ! Why is Walgrens unable to provide ? If I had to pay for being able to get a digital record download that would be fine. But just not providing it is a lousy situation. I made a big mistake getting vaccinated at Walgrens !

we live in pocahontas co wv our pharmacy never has the meds we wait weeks for med that we need to keep healthy i am very dissapointed in walgreens i have lived in nc an dwe used walgreens with no problem here we call in refills and either we have to wait for meds to come in or they flat out dont feel them until u call back a couple of times we depend on our diabeties meds and cant get them they never send faxes to our drs like they say

Long line. Never has my medication ready even after doctor approval and at the time they say it will be ready (so I have to wait). No one EVER answers the phone (only once in five years, probably 20 calls. I was cut off the one call that went through.). No prescriptions are organized, they are just in bins all over the floor and they have to dig through all of them to find the right one. Today will be my last day of using Walgreens.

I purchased prescription that my veterinarian for pet called into them for a recent heart issue diagnosis in Aug 2021. The cost for 90 days was $176.75. I was shocked . Because I needed them I paid and called with a complaint. Never a return call. The dog companies on internet for prescription range from $25. 00 to $45.00.
Just reordered from the vet office and they mailed to me for a total cost of $26.26.
Walgreens will NEVER get my business again!

I got a receipt from Walgreens that had a QR code for a $3000 sweepstakes. When I scanned the code it said I had already submitted with the code even though I've never done so.
I think there must be something wrong with the system because there was no opportunity for anyone to take my code. I know a sweepstakes is not that big of a deal but it was very disappointing to lose the opportunity.

Made 2 calls today spent on hold for almost an hour, requesting my symbicort of which I had requested the day before on the automated line and that was not working correctly because nothing was showing to be ordered which brings me to today's order 11/17/21, was hung up on and called again requesting to speak to supervisor there and she was equally unhelpful, supervisor stated she was next to the person whom I was supposedly yelling at? I find neither to be accurate and I believe the SUPERVISOR Is using her position to delay my request for a sooner timeframe to issue my medication, I have been with Walgreens for sometime now and have never been told it will take 2 to 3 days to get my prescription filled. It has always been the next day, I am for certain I could have gone to another Walgreens but that alternative was not given to me, so you see where there's something not right with this situation. I will be looking for another pharmacy to get adequate help and not people using their positions to delay it because you don't like how I was speaking to your assistant. Keep personal feelings out of this….

2094 US Highway 90 in Lake City, Florida -- 06263 (store number) :

I went to purchase perfume at this store today (11/16/21) and was told by a lady that they do not have the keys to the cabinets in which the perfumes are locked into... and upon inquiry, she stated that they have not had keys for weeks and that she did not know what else to do as she had tried herself many times.

I avoid walmart and come to you instead... but... how is this possible... and it has not been just a one day thing... she said for weeks that cabinet has a lost/stolen? key ...

thanks...

I received an email that my test strips could be picked up on Nov15 and when I went to pick them up the Pharmacy Tech said they could not be picked up and they were waiting for Medicare. I however received an email tell me to pick the up Nov 15 after twelve. The pharmacy tech told be I was not telling the truth. If some one wants to see the email I would be happy to forward it to
them.

My wife also called to schedule an appointment to get the covid booster and was told she would be directed to Beach Park, we live in libertyvile. The
pharmacy tech to me my wife was Lying not what I expected.

Ken Thunholm [protected]

I have been with this pharmacy for several years. I had gotten most of my prescriptions filled by mail order because of the subpar service and would only send them my short notice meds that I needed quickly but they are not even capable of doing that anymore.
I'm now taking my business to a closer and private owner pharmacy that is attentive to and appreciates my business.
On more than one occasion this pharmacy has failed to fill prescriptions that were requested and then falsified their records to show that the script was filled when it wasn't.
Recently had two such episodes where in one I asked WHY the script wasn't filled and the tech told me it was too early-when I told her it was a brand new Ned I'd never gotten before she was brusk and said that's all they could do? I called my insurance and they said it had been put in for the first time THAT DAY! Another instance of the LIes And falsifying records: I recently had a procedure for which I was prescribed pain meds. I went to go pick them up and looked through the app and it said CANCELED -on the day it was prescribed. I kept checking back for three days and the medication was never filled. It continues to say canceled. Tired I was looking through my med list to give to my dr the meds I wanted sent to another pharmacy and I saw the message said it had been filled!
Calling the pharmacy again to ask about this, I was told-it was FILLED but it was put back after ten days. (This bring the tenth day). I explained the prescription was never filled as I had never received notification that it had and the app never showed it filled. The tech spoke over me and said it had been filled and no one picked it up! I want to say that I am chronically ill (lupus, CHF, neuropathy, dialysis) I use some very complicated and expensive meds at times (cellcept, insulin) and cannot continue to receive shoddy and incompetent service when it comes to filling my prescriptions (I was prescribed a hypertensive med 30 mg twice a day. Pharmacy CALLED me to confirm dosage and I explained it was 30 mg twice a day and the prescription was filled with a 60 mg pill!)

I am no longer using this pharmacy and will not recommend to anyone either. Get better staff that know what they're doing

Walgreens sucks. EVERY time i go there i wait in long lines even though i order my prescriptions in advance. This happened today in the Falmouth, MA location but it has happened the last 5 times as well. After waiting in line they dont have the presciption or something is missing or they only have a partial and i have to come back again

Walgreens pharmacy website and in-app are always inconsistent with each other as well as with the actual Walgreens system accessible to the pharm techs in-store. My prescriptions are always delayed without being resolved until I call the pharmacy myself (even though online it says the pharmacy will take care of it and call if anything is needed from me). I hate this stupid company and its TERRIBLE pharmacy service, but the monopoly they have on the market ensures my insurance isn't accepted anywhere else. I am at the point where I may just end up going off my prescriptions because dealing with their pharmacy is more frustrating than the anxiety I take antidepressants for. I hate this company and the capitalist grip it has on our economy.

I pick up 12 prescriptions a month at Walgreens. I go to the one Kearsley drive in Sicklerville NJ . It's always a pleasure when Victoria is there but when she not the Chinese pharmacist is so horrible and nasty every time! Today I went there at 4:00 pm and the other pharmacist a tall white man in 30's with a beard who acts like he would rather be home then working. I told the young girl I needed 1 primatene mist inhaler since I ran out and I need it to survive. The girl asked him where it was and he tells her they no longer make that just get the tablets…… Really? Something that keeps me breathing you act like that. I said I bought it a month ago he said no way you probably forgot how long ago you got they stop making that a while ago. I went to CVS and bought it when I got home I looked it up on Walgreens site and said you do have the mist in stock. You truly have to nasty pharmacist there . I will switch all my scripts and shopping to CVS where they appreciate my business
Thank you

I purchased 2 gift cards from Walgreens, one for 150 and one for 500. I did not leave the parking lot before opening the card to check the balance. The cards were never activated. I spoke with the manager they said I have noting I can do . I was told to call the company with the gift cards . We called from the store and the gift card company said they do not have the money . which means that walgreens took the money. I will not just be stolen from and bullied by this store . I will keep going till /I get my money back.

This is 2021.. there is no excuse that a Walgreens has to close its store on a Friday. We seniors need our booster vaccines. I had appt and 5 min before closing night before the store calls to say they can't honor my appt due to being closed on that day. UNBELIEVABLE!
I tried to get booster a week ago and they were out of boosters. I am done w WALGREEN'S and I have been a customer for YEARS.

Around 5:00 p.m. on November 7, 2021 I went to Walgreens to get some pictures copied. One lady helped me get started with the scanning. She said scan them all and she would return to help "crop them." During the process I got into a screen that wanted to do a deal. I was afraid that I would lose what I already scanned so I went up to the check out and asked another lady. She was really short with me and I could tell that I was bothering her. Finally the first lady returned and showed me really fast how to crop one picture. I had scanned many 1950 photos so they were very small. I couldn't figure out how to enlarge it to make it look well on a 4 x 6. The lady I had bothered at the check out walked past me and gave me a long, don't bother me again look. I spent over an hour there scanning old photos. My parents passed away a few months ago and I wanted to make photos before giving them to my brother. No one would come back to help; its as though they ran and hid. I ended up leaving. So much for customer service.

The next morning, November 8, 2021 at 9:00 a.m. my husband returned to the store with the photos. He was hoping they would still be on the screen but they were gone. He asked a employee for some help and she called the manager. The manager came and got him started and told him he would return to show him how to crop. The manager never returned. My husband asked they he be paged but never heard it. He fought with the photo machine the best he could and left. Really nice manager and customer service.