Walgreens
Reviews and Complaints

I broke my foot almost 2 months ago in a car accident. I have never received prescription pain medicine but that doesn't matter. I had a prescription of pain medicine filled on the 22nd of October. I dropped off my prescription for this month at Walgreens in Portland, tn. I called tonight the 19th to tell them I would be there tomorow to pick it up and the pharmacy tech named Wayne, got very rude with me. He made me feel as if I was a crackhead. He told me that I couldn't get it til Wednesday and I shouldn't have ran out yet if I took it properly. I never told him I was out. He just assumed I was a junkie I guess who abuses pain meds. I proceeded to tell him that I would just come get my prescription because I didn't want to do business with someone like that. He then told me to drive on up there if I could get there and get it then. His tone was awful. I told the man I would I only lived 5 min away and he told me I wasn't his father and he wasn't my son so I didn't have to tell him anything about myself. My temper rose and I specifically told him he didn't have to get smart or treat me like I was a junkie. He then told me my mother probably was. This is unexceptable. I could be a mayor or anyone. This man has no idea who I am. And no one deserves to be spoke to this way. What he doesn't know is I am someone. And my attorney will be notified. I was discriminated against because I was in an accident that wasn't my fault and had to have pain medication? If anyone reads this I will never do any business with any Walgreens ever again. I am human, and who is Wayne to judge me?

I took a bottle of Eucerin Lotion back to the store I purchased it from (Walgreens Pharmacy located on Perris Blvd in the city of Moreno Valley, Ca.). I didn't have the original receipt with me (couldn't find it) so when I entered the store I immediately told the clerk (Irene, I believe) near the entrance that I was only bringing it back to do an exchange for a different lotion, as this brand was not adequate for my needs. It had not been used. Irene said only the manager could authorize an exchange and so she called him over. His name was Sergio Ramero. He looked closely at the bottle I had brought in and then walked away, without explanation, to see if he could locate the same bottle on the store shelf. Before coming back to me he then went into a back-office with the bottle. When he returned a few minutes later (btw, I had no idea where he went or what he was doing) his attitude was that he couldn't justify giving me an exchange because, according to him, that product had not been sold in his store for the past month. I explained to him that that might be true because I did, in fact, purchase it approximately a month before. We didn't disagree about that, however, he also said that he was not going to do the exchange because he couldn't tell that it was even purchased in "his" store. I asked him to simply scan the UPC code or other bar-coded information on the bottle in order to verify that the product came from "his" store. He said, in no uncertain terms, in fact, angrily, that he wouldn't and that there was no information on the bottle that would indicate it even came from Walgreens. At that point I then offered my credit card that I used for the original purchase in order to try tracking Walgreens system as a way of verifying the purchase and he said again "no", that Walgreens isn't a Target-type operation that can do that. By now I had become frustrated at not only his responses, but his demeanor, his attitude towards me, and his overall lack of customer-oriented skills. He just didn't grasp the concept that I was there, as a customer, (I already had several items I was planning on purchasing before his involvement) whose purchase not only effect Walgreens' financial bottom-line, but that I was indirectly contributing to his own salary and benefits. He finally, and with a great deal of consternation, said he would give me a 'store-credit' for the bottle I was returning, and I then told him that a credit was the same to me as an exchange, which was all I wanted to do in the beginning! He never got it! After I told him that and asked why he was being as belligerent as he was, he then changed his mind about giving me the store-credit and told me to take the bottle to another Walgreens and if I had a problem with him I should come back and tell it to his boss, the store manager. He was clear that he would not, under any circumstances, allow me to do any kind of exchange in "his" store. I emphasis "his" because he was pretty adamant that he was the "boss" and it was "his" store, and that things happened there according to his dictate. So sad! I hope that Walgreens or someone associated with Walgreens, either as part of corporate management, corporate customer service, or any stakeholders in Walgreens doesn't take this complaint lightly. This guy Sergio, is NOT doing the name of the business any good with the attitude he displayed to me today. I am absolutely sure that from what I experienced today, that I am NOT the only Walgreens customer in our area who has had the misfortune of dealing with Sergio and has left the store with nothing less than a bad taste in their mouth because of it. My experience also left me feeling like he thought I was a common criminal trying to scam the store... Too bad that his people-skills are as lacking as they are. As consumers, we come to stores like Walgreens to spend hard-earned money on goods offered and expect at least to be treated like we're appreciated. Today Walgreens didn't treat me like a valued customer...and with a Rite-Aid, A CVS and a Costco and a Sam's Club all within a mile of this particular Walgreens, the choice is pretty easy to NOT return to this Walgreens for anything, especially if it means running into an attitude like the one displayed by Sergio Ramero...

I was an employee of Walgreens for over ten years. I Complained to store and regional managment about the cutting of staff because of inability to take care of customers in a timely maner. Store managment told me to call for managment help when needed, they never showed up. The regional managment told me that customer service was not a priority and do not stay after your shift time, or you will be written up.
NOTE: to all Walgreens employee's watch your back, do your job, don't go out of your way to help, and keep looking for better employment. This company will discard you like the trash. Profit sharing is a joke . When you try to contact them in bed with J.P.Morgan(listed as one of top five companies for worst customer service) took almost sixty day's to transfer my money, and thirty day's just to tell Walgreens Profit sharing that was no longer employed. I even had a customer leave a thank you card with the pharmacy manager and somehow it got thrown out (Pretty Low). This company has nothing in mind but PROFITS. Find a small pharmacy that has the customer in mind, if you can.

Walgreens once rated americas best pharmacy is becoming the worse day by day –ughh just thinking of how they treat their employees make me sick –its time they have independent bodies doing the loss prevention work –the internal body is a total mess they are all so corrupt when they are supposed to be investigating matters instead they are sharing the info with the same people involved. They clearly have the favorites and their untouchable people who just collect a paycheck every month and dont do anything but play the system. Sum store managers are almost never in their stores instead they only write notes arrive late and take 3 hr lunches and leave early they do everything thats wrong and against store policies and even tho lp is given info they fail to act up on it but yet quickly target other people. Its so disgusting but fire shall be upon them evildoers. And to all those dm’s who are covering dirt for your favorite str mgrs continue doing so it wont last.. Only time will tell less they forget that nothing lasts forever whether good or bad / they too shall have their day.. I wouldnt encourage anyone to invest their hard work and time for this company at least not anymore it used to be good but now the people who have infested it has made it a place not worthy.

I had a $2000 contract for a ten hour photo shoot and ad design. I shot 5 rolls of film, Four of which were black & white film. I took the film for processing at the local Walgreens where I have a business account. I asked the Photo Department associates if they were sure they could process the Black & white film. Both associates looked at the lable on the film and said yes, it would be no problem. Three days later I went to get my photos only to be told that all the black & white film was incorrectly processed and non-recoverable. I got a letter form the manager apologising for the error and he gave me the contact information for their insurance company, Sedgwick CMS. I subsequently had to pay back all of the money paid to me for the photography contract. The participants of the photo shoot and the client were all very angry and refused to do further business with me. I have had at least 10 conversations with Erica, who is supposed to be the Claims Specialist. I have sent documentation of my loss to Erica at Sedgwick twice. Erica has refused to cover even half of my loss. I feel that I should not have to take Sedgwick to court in order to get compensation for my loss. Sedgwick CMS collects millions of dollars from clients (supposedly) for the purpose of covering such mistakes and carelessness of employees. So why do I have to continue to waste time and money in efforts to recoup a portion of my loss?

Darlene Belanger
[protected]@yahoo.com
PO Box 451
Milton Fl 32571

I have a complaint about the experience I had at the walgreens pharmacy which is located at the corner of Irving park Road and Kedzie Ave.
I waited 25 minutes for 2 minute prescription re-fill . I cream refill.
Your staff is extremely ignorant and there is no such customer service. These people they just chat with each other, they are not even busy nor in rush hour. But they are too ignorant to just lift their head up a little and ask customers:
-hello can i help you
- sir for what have you been waiting for?

I gave my prescription I just waited there for half an hour. Of course I can not see behind the cashier and figure out if my drug is ready or not. They dont even care to announce the customer s name or give simple sign. They just put the paper bags on their own desk which people cant see. So I kept waiting. Finally I decided to ask what happened, why do I wait so long? I was so pissed I just wanted my prescription and leave. Guess what? They lost my prescription so I had to wait for another period till they find it. No single apology no single Im sorry. Same -whatever..- attitude.
Why these people are so ignorant to raise their faces and look at the customer and speak to them? what is with the attitude! This is not what you advertise on the TV!
Please watch the camera records because I know that they will simply deny and blame me as being a difficult/hard customer to deal with. Please watch the asian pharmacist while I sit there and wait for my medicine (which was already ready ages ago).
Never ever again walgreens, at least they give customer service at cvs!

On April 28, 2012 I requested Walgreens located at 3143 W. Colorado Avenue in Colorado Springs to refill my prescription for 150 insulin syringes. When I got the prescription, it had been filled for 100 syringes instead of the 150 that my doctor had ordered. When the pharmacist was told about this, I was told by him that it was my responsibility to check if it had been properly filled and not his. After complaining to the customer service line, I was assured that it was indeed the duty of the pharmacist to do this and not the consumer and that this would never happen again. On May 22, 2012, I once again ordered the same refill of 150 insulin syringes and once again I received 100 instead of 150. The pharmacist once again admitted that he had refilled the prescription incorrectly. This time when I complained, the store manager he told me that there was not a procedure to check the accuracy of prescriptions other than those for pills.

It is incomprehensible to me that a national chain pharmacy would tolerate that their workers would tell a customer that it is their responsibility to check their pharmacist for errors and to not depend on them to do it correctly.

I had my prescription filled, I called back an hour after I got home, it didn't look like there was 120 in the bottle — yes, it is a narcotic — I ask for the pharmacist that I thought had filled my script — when I tell him that I have found a mistake and I realize that it was a mistake — he puts me on hold comes back and says amber says she counted out 20 and put on a bottle of 100 — two problems she is a make-up girl that wants to work back there but not qualified and the main problem is that she admitted she never counted the 100 to make sure there were 100! Then he says that he knows she is right — well let's hummer me count your inventory... Ok well I call back after he has done that — he informs me that something is going on his w/ them he is 15 over not my 20. That is # I will never have my prescriptions filled there I won't even buy toilet paper there..

I have been a customer of Walgreen's Drugs stores way over 20+ years for all of mine and my families medications. The service in the past year and a half has really been poor. There is never enough help for one. They are constantly calling and telling us prescriptions are ready to pick up, and we go there and they can't find them or say nothing is ready. There is not enough help to service the drive-through and the inside, especially on the third of the month when social security checks come in. I have a CVS pharmacy closer than Walgreen's, I am going to move all my prescriptions there due to this poor service. I liked Walgreen's because it is very convenient when traveling because Walgreen's is in about every state and the computers make it real easy to get refill when traveling, but I am sure CVS will have the same thing. I am sorry to have to do this but at the cost of gas, I can't afford to keep running to Walgreen's only to find nothing is there, or they don't have enough product to fill the script and have to run back for more.

The Walgreens Store Manager in Boise Idaho located on Fairview and Milwaukee location is a real jerk. He is this young cocky arrogant kid that expects customers to call him by Mr. I hear him talk down to employees at the store I hear him be rude to customers who have to return something. I had a complaint and it was about him and he made me leave the store. My complaint was he was being very rude to the cashier in front of me and several other customers in the store. This kid should not be a manager of a store if he can’t be respectful of his employess. Due to this arrogant manager I will not shop at Walgreens ever again.

I have been a Walgreens customer for several years but no more after tomorrow. I was in the Elizabeth City N.C. Store last week to pick up a prescription and saw Loreal make up products on sale so I picked up a couple. Of course when checking out, both rang up at full price. The manager totally ignored the cashier that paged her to resolve the issue. After waiting 25 minutes I went to the photo booth where she was just talking to another employee. Today when trying to pick up my prescription, they had filled the wrong one so I’m waiting for 25 minutes again. I guess you have too many customers and service has gone away so in turn I will take my business elsewhere too!

My mom and I were shopping a t Walgreens and I was asked by the employee if I needed help. My mother got angry and told them if we wanted help we would ask for it. I have a feeling that we are being discriminated against because we are Hispanic. They think because we are Hispanic that we are going to steal or we don't know how to read. If we wanted help we would have asked for help.

To make it worse the cashier asked if we found everything we were looking for. My mom said we are not stupid and yes we did find all we were looking for.

Why can't a person just go shopping in peace and not have to worry about employees harassing them when they shop.

In August, I purchased a Coffee maker from walgreens made by Sylvania. I have tried to get in touch with the CEO/COO, as the Coffee Pot had a hole in it, I ended swallowing Glass. Ignoring me is not going to solve the problem. Walgreens has a pattern of using the same company that continues to use the same sub par equipment that caused a recall in 2002. I have the documents that prove this.

Compensate me for the injuries that I incurred as a result of using your product.

Before Walgreens implements policies that segregate employees by race, they need to do research and maybe ask the employees what nationality they really are.

I am a divorced mother. I work at Walgreens as a second job. We were told we must all work Christmas Eve and the other holidays were voluntary. They scheduled me Christmas eve and Christmas day because they ASSUMED that I did not celebrate Christmas based on my ancestry. My last name is actually my exhusbands name. I am Catholic and not Jewish. Management just the bright idea to make a stupid J-list of employees and schedule them on Christmas. I think this falls into a very gray area. I am singled out as Jewish and do I need to prove that I am a Catholic if I want Christmas day off ? Do I need a notarized letter from the priest?

Walgreens, your thinkin' is stinkin'.

Treat everyone as equal and stop making lists of employees based on race and culture. This crap will cause legal issues if it goes further. Where does racial profiling stop? And this J list is racial profiling. The intention might have a sliver of merit, but let employees speak to managers about their race or religion if they wish to.

I worked for two years at this place, I don’t ever want to even see one again! I quit because I hated how they treated their employees. Its completely crazy how bad it was.

The scan department (price team) rarely ever does their job and Walgreens wants to fire the employees on the register that want to help build a better customer base. One of the employees was recently terminated for giving the customers the price on the shelf. It wasn’t that she was getting something out of it, she just wanted to help the customer and give the customer an experience that would make them come back. But instead she gets fired and told it would go on her record. Its not her fault that the scan department isn’t working.

What is outrageous about this is that when any employee did a price modification, we made sure that it was approved by the higher authority in the store. The manager should be the one in hot water too! The customers want the items for the price marked, not what the computer says it should be! Whats the point of having price tags if they’re never marked right. Sounds like Walgreens is out to get the customer. Hopefully the customers wise up to this scandal.

Being in retail for even a short amount of time you realize that “the customer is always right, ” (within reason of course) but as a guideline the statement rings true. The recently fired employee questioned Loss Prevention about this issue. The women advised her that she should have told the customers that the tags were out of date and that its no longer that price. There is no way to win in that situation.

Apparently, either way you’re going to get fired. If you change the price to appease the customer then you’re getting fired for theft, but if you make the customer pay the price in the computer than you get fired for lack of customer service. I will never shop at a Walgreens ever again, and I will advise others to do the same. Either way you’re screwed!