Walgreens
Reviews and Complaints

Hello I was at the lincoln illinois walgreens picking up meds for my mother.
At this time it was not busy, actually there was a gentlemen at the register already had his meds was checking out. No other customers waiting etc. I have had a serious leg injury and had my habd on the counter away from the gentlemen for a little support to take some of the weight off my leg. This nikki person was not being very nice to the gentlemen as he asked her a few questions as I observed. She was blunt and appeared annoyed period. Which is not any of my concern his business and how he was treated is not either. This nikki person as she was finishing ringing him up on the register said in a very sbrupt voice and gesture for me to get in line! Move! Like I was a child she was scolding. Needless to say this had been a very short time and I dont think I was wrong or did anything to provoke her attitude!
The gentlemen no thank you no nothing. Then I stepped over and she said you will have to wait, and called another staff member over to take care of me... This nikki was rude period and not walgreens professional or a walgreens friendly person. The next girl no I did not get her name I was very upset but she was friendly polite etc like I am accustomed to at lincoln walgreens. After receiving mothers neds a friend came and helped back out of the store as I was passing cosmetic counter I believe her name is regina asked if I was alright because it was evident I was not. I asked if the manager for the store was over the pharmacy as well she called a assistant manager whom both these women were very friendly nice concerned as I do go into the store alot. I have always used walgreens when I am home or away it has been my store for years. As they couldnt help me I asked then who was the manager of the phamacy and they said "nikki" I was just appauled this girl is the assistant manager of the pharmacy with her attitude? I am very distraught and right now I am re-thinking going to walgreens for anything. May sound like this was trivial but indeed it was not! I am letting you know for the sake of others. I have seen the pharmacy packed and never ever been treated rudely by any staff at the lincoln walgreens I have always felt good when I go there for anything but... Thank you

Walgreens has gone downhill fast, as I have dealth with Walgreens since the 80's but recently had problems. Due to my Insurance Coverage, I had to get a pneumonia shot at their Clinic. The wait time on their website was inaccurate, and I was harassed by the Technician prior to the shot about my Insurance Coverage, who did pay the bill. The next day I had pain and itching from the shot, which persisted for months causing additional doctor visits! Trying to get photos developed, I had to listen to the employee complaining about his job. Purchasing women's flip flops without a price, resulted in my being overcharged because the Clerk was lazy and used a men's flip flop for comparision. I did get a letter from the Walgreens District Office to call them, but they failed to give me their phone number, so I contacted the appropriate medical and legal sources to investigate, but the public needs to know!

They have a new pharmacist who has filled scripts for me many times. She knows who I am. Everytime I go to have a controlled substance filled, she asks for ID. Michigan law says if you know the customer you don't have to ask for ID, yet she insists. She acts like God.

I recently went to Walgreens and thought I would receive rewards for items I purchased but was told that I did not get them because I used coupons which lowered the price I paid which is not right. I also did not get the register rewards on items that I bought because I had used my register rewards from my card. This also is disturbing and I will no longer go to Walgreens because these policies are a little ridiculous and will be spending my money at RiteAid which has a better rewards program. Also I went on a Saturday and some of the items that I bought did not ring up correctly and were in the circular and had to have my bill adjusted. Seems that on Saturday they take all of the sales prices off and must change the register so you really need to watch then the items are being rung up. Like I said I will not be shopping at Walgreens due to all of the hoops you have to jump through to get the sales.

For 6 months my doctor has written me a pain script for 60 pills each month but they are to take at a minimum of 1/2 a tablet twice a day or more when needed (hence the 60 pills each month). Walgreens have refused to give me more that 30 pills each month which has caused me to be unable to manage my pain. When I finally talked to a pharmacist about it for the 2nd or 3rd time, she accused me of using more pills than directed when I asked to fix the repeated error and give me the rest of my pills. She actually said I bet you don't have any pills and is why you are calling about it and being so "emotional". I had so many unfilled hand written scripts because of the months of giving me half my script that I took them in the store, confronted her defamatory comments with my unempty bottle of pills, and brought my unfilled scripts, asked her to do math, and called my doctor. He told me she was treating me like a drug addict and he got on the phone with her. Guess what. All of a sudden I'm not a drug addict and I got my 60 pills. They did nothing to apologize as I walked away with my prescription profile to CVS. They assaulted my character with no evidence and put me through hellish pain for no reason. This needs to be addressed to the fullest possible remedy.

I used the drive thru at the Walgreen on lemmon drive in lemmon valley nevada this afternoon to pick up my prescription and after I had driven away I stopped to check and see why I had been charged so much for my prescriptions. When I looked in the bag there were two additional items with my prescriptions that I did not ask for. I then went into the pharmacy and told them that there were additional items put in my bag and that I was charged for them. The lady that was helping me was extremely rude and the boy standing behind her said oh I put those in there and said "my bad" but you weren't, charged for them. I informed her that I was charged for them and that I did not want the items and that I would like my money back for these items. She said" well maybe the doctor thought you needed them and called in these prescriptions". Really, are you kidding me. I have never heard of such a thing in my life. A doctor just adding stuff to your prescriptions and not even informing you of that. And besides that these were not prescriptions they were otc allergy medicines. A manager then had to be called over to handle the refund. He took care of the refund and handed me a receipt that had the amount of the refund on it. When I checked at my bank it shows that I have been charged the full amount for everything that was mistakenly put in my bag and there is no amount showing for a refund. I would like to know why my bank account has not been credited for the amount that I was charged for these two additional items. I will be transferring my prescriptions elsewhere and will not be shopping at Walgreens again nor will I ever recommend Walgreens to anyone. Very disappointed with the service at Walgreen s There are a lot of people in this world that are unemployed and would appreciate being able to work so it seems to me that these employees at Walgreen s should take there jobs more seriously.

As I am reading tHru tHe many complaints about Walgreens Pharmacy, one thing stands out in my mind...Nazi Germany, and all the Walgreens have an Adolph Hitler as a Pharmacy Manager. It is also comparable to Cuba with its Communism...they like that in their stores. Poor Employees that have to work there. Now I know why they are all so unhappy...the public needs to boycott this joke of a store and pharmacy. There are much better places to shop, other then Walgreens!

I decided to try Walgreens Pharmacy to fill my new Prescriptions, as opposed to CVS, which I have used for years. First, one of the drugs I take is Ambien, which is a controlled drug. It have huge sleep issues, and without this medication, I do not sleep more then 2 hours a night. The first thing Walgreens did, was mess up on my Insurance billing, which caused me to run out of my pills, and I could not get any for 5 days. So, out of sheer disgust, I told them I wanted my script sent back over to CVS, and they agreed to call CVS and transfer my script to them. Cvs called me, saying they wanted to verify that I did want my script moved back to them, and wanted to make me aware that if I did transfer the script, I would loose all refills on my medication, except for 1, due to Connecticut laws regarding controlled drugs. So, I ended up telling CVS just to send the script back over to Walgreens, and I would refill it there until the refills were out, then the next script, I would take to them. The lady at CVS said ok, she would take care of it, and call Walgreens back and let them know what's going on. Now, fast forward to today...I get a voicemail on my phone, and it was my Doctors office, saying that Walgreens Pharmacy called my Doctor, and told him that I was getting my Ambien filled at 2 different pharmacies...at CVS AND Walgreens! I was floored! I didn't know what they were talking about, and my Doctors office was closed. So, I called Walgreens, spoke to the Pharmacist, who proceeded to tell me that the Pharmacy Manager, Samantha, called my Doctor, and told him that I was having my prescription filled at BOTH pharmacies, and because of this my Doctor had cancelled out my prescription for Ambien! I was beyond angry at this point! I called their corp office, and filed a complaint, and the lady told me that she was forwarding this to the district office, and they would be in contact with me. Now, I look like a drug addict, thanks to Samantha at Walgreens, and now have to take a day off work to drive to my Doctors office, and TRY to explain to him what happened. If he actually gives me another prescription for Ambien, I will be amazed. Thank you Walgreens for making me look like a drug addict, and damaging my reputation...I will NEVER go back to another Walgreens again! People beware!

Customer service at Walgreens has turned into a complete failure since they implemented the automated nationwide numbers for refills and you can longer speak -if needed- to the local pharmacist technician manning the store. When they had the prescription orderering/refill process being handled locally at the store, there were NEVER any service issues or errors. Now, you call in a refill request, get a confirmation for it, and when you show up at the store to pick up the prescription refill, they have no record of it! No matter how many times I have complained about this problem, nobody does anything -not even the so-called "supervisors", and the problem continues to persist as they have no clue -or no competent techical support- as to how to correct the issue. And if you do not want your medication on auto-refill... good luck - no matter how many times you tell them you don't want them on auto refill, the system will bump it back to auto refill status! They have spent millions renovating stores, they even sell apples and bananas, and now their pharmacists get to play "receptionist" in the front desk! A complete disgrace!

They are not a good pharmacy store, they have rude and incompetent pharmacists and store managers! Lousy customer service, and they keep messing up medicine prescriptions...

I had a new prescription for Klonopin written by my psychiatrist. The Walgreen's pharmacist refused to fill it since it had been less than 30 days since I had filled my old Klonopin prescription. I am not an insurance patient. I pay cash for all my prescriptions. This is not right. My doctor is aware of this. That's why he wrote me a new prescription so there wouldn't be a problem. I am seeing similar complaints on this site about Walgreen's. I can understand if it was an insurance regulation. But if I am paying cash and have a valid new prescription from my doctor, they should not refuse to fill it. I am done with Walgreen's. I have filled there for the past 5 years and probably spend $150 per month out of pocket. I know they won't miss my business but I will never return to a Walgreen's to fill prescriptions again. A pharmacy degree does not give one license to overrule a valid prescription from my doctor when I am a cash patient. Goodbye Walgreens.

Went to pharmacy at 10:30 this evening. Home with 3 sick kids and husband is out of town so in a hurry as neighbor watching kids briefly. On phone with husband while I was waiting in line due to husband out with clients until late and trip to Walgreens first chance I had to speak to him all day. Pharmacy tech passed over me/did not wait on me. When I asked him if he was ready for me he stated that he did not assist people speaking on the telephone because it was rude. When I got off the telephone, he rang me up for the incorrect amount on my prescription because the pharmacy had failed to apply the walgreens pharmacy benefits that I purchased after having showed them the walgreens pharmacy as well as my blue cross insurance cards when dropping of the prescription.

I had my 7 month sons prescription filled today at the Walgreens pharmacy. When my husband picked up the prescription and returned home. I read the label to check dosage and directions. The condition being treated was no where near what the label had stated. I called the pharmacy and asked them if the brand name was correct and they told me they had made an error and the medication i was given was the wrong one. Needless to say, i was very angry and all of the things that could have gone wrong if i given my son the medication went through my mind. He could have seriously been harmed by the pharmacys medication error.