Walgreens
Reviews and Complaints

I've been trying for weeks to get a prescription from Walgreens Mail Service Pharmacy . This service is being offered to members of AARP. To begin with they are very S-L-O-W. (We have also dealt with Prescription Solutions through our plan with AARP and their service is blindingly fast by comparison and we have never had issues with them in any way. The only reason we went with Walgreens for this prescription is because it is not covered under our Medicare plan and it was much less through Walgreens. In the future cost will not matter because the stress of dealing with Walgreens makes it no value.)

Okay, so they are slow but since they don't even acknowledge receipt of the order by email or phone I thought it would be best to check to see if they received it. I called and got a recording that told me the order was being processed and would be sent out the next day. Days went by and no prescription so I called and spoke with a person. This time I was told it could take 5 to 10 days for delivery. Still no prescription, called once again and was told it was sent to my address but in another city. The person I spoke with checked and said the records were correct but no explanation for why it was misdirected. That person promised immediate correction of the problem. Because it was a Friday and the following Monday was a holiday I was told to look for the prescription the next week.

Becoming a bit wary of Walgreens effectiveness I checked by phone the next week and was told that the prescription would be delivered the following day. I asked the person to check and make sure it was being addressed properly and was told it was not being mailed, it would be sent by a carrier. I asked how the carrier was going to deliver to a mailbox since that was the address that Walgreens had for mail order service. Ooops! I asked to speak to a supervisor and after some hassling with that person she finally agreed to check with the carrier to see if she could have the shipping address put on the package rather than the mailing address. (We live in a rural area and do not receive home delivery of mail. Had Walgreens bothered to ask for a delivery address OR had they informed me initially that they would be reshipping this way I would have made sure they had the house address.)

The "supervisor" I was speaking with said she couldn't make any change to the address as yet because the carrier hadn't received the package. She told me I should call them later that evening and the following morning to be sure the package was being routed properly. At that point I was really becoming annoyed - I do not work for Walgreens I am the customer - it is not my place to have the package rerouted. Indeed, it seems as though it would not be legal for a shipper to reroute a prescription drug shipment on the say so of a member of the public who was not the original shipper. What is the matter with this picture?

Finally, the "supervisor" agreed she would take care of the matter and said "she would keep me posted". That never happened and the prescription, which was to be sent overnight, never arrived.

Now it is the day after the "delivery date" and once again I called - recording said the shipment was delivered yesterday. Huh? Telephoned again and asked to speak to a supervisor who told me the reason the prescription was not delivered...the carrier could not deliver to a mail box! Oh spare me!

I explained that this matter was supposedly corrected days before and requested that the matter be investigated further. She told me to call the carrier and find out why the package was not delivered on time. Once again I went through the explanation that I did not work for Walgreens...yadda, yadda. So she grudgingly called the carrier and then came back on the line and told me it would be delivered today. She also promised she would call me back and keep me informed of the status. She did not and the package was not delivered, so I called the carrier myself. I had little success, was told it was Friday and because they only had a mailing address it was not going to be shipped until next week.

Called Walgreens once again and this time was told that the carrier had attempted delivery today and the day before and was unable to deliver. That is utter nonsense, there has been someone here both days waiting for the shipment. Then I was told I could go to my local Walgreens and could pick up a few pills to get me through until the shipment arrived, that Walgreens would pay for that. Yeah right, it is a 20 minute drive to get to my "local Walgreens", were they planning to pay for my gas too? No.

This is a ridiculous way to run a mail order prescription drug service which is touted as a service for seniors who are members of AARP. Walgreens apparently misplaced my original prescription because I learned they even called my doctor's office for a second prescription for the reshipment of the prescription. The real kicker is that I discovered this afternoon that they had actually charged my credit card one cent as a charge for reshipping! What sort of insanity is that?

Once this mess is over I hope to never have to deal with Walgreens Mail Order Pharmacy again.

I walked into the walgreens and proceeded to the photo counter where this elder lady customer was getting her purchased professional photos scanned and reprinted by a walgreens employee, when another walgreens employee approached me and asked if she could help me. Well I said, yes i would like to get my photo scanned and reprinted just ike she is doing as I pointed to the customer that was in front of me. And the lady who was helping me stated that walgreens could not do that for me unless I had the copyrights to photos that I purchased. I explained to her that the photo was purchased and it belonged to me. It was a photo of me, and she said to me...do you have the copyrights? so she refused to scan the photo and copy it for me when you guys advertise photo shop and putting photos on cups and plates and mock magazine covers. So I dont understand why she asked me if I had a copyright of my own photo. Then as I walked away, her and the other co worker was laughing at me.

I david randolph are putting a complaint against walgreens pharmacy because I turn in two prescription on 04/01/2010 one of them risperidone 3mg the dr. Name is juan balaguer and my second prescription was clonide patch 0.1mg. I call the pharmacy to get these two prescription filled they said they did not have no prescreption. So they must have lost them. My son david jr. Take this medicine at night help control his behavior. And the clonidine is for my daughter miltra and she used the to help control her blood pressure.

At the Walgreen's pharmacy at 39th and SE Belmont, they have a window for dropping off prescriptions. Fine idea as the transactions only take 30 seconds or less. This window is invariably closed at this store, and who knows at how many others. So they direct me to the pickup line which has a long line so it will be 15-20 minute wait for me to toss in my 20 second drop off. There were three pharmacists at that drop off window and they just didn't care.

I have quit using Walgreen's twice; once when they gave my prescription to someone else and gave someone else's prescription to me. Once when the pharmacist was very snotty to me several times though I was polite.

And now this. I'm going down for the third time and I don't care if I have to walk the extra 6 blocks to Fred Meyer. At least they are fast and accurate.

I ordered my prescription refill on line one week earlier than pick up date and it was not ready for pickup at the pharmacy. I checked before I had logged off, and it was in my "cart", but the assistant at the pharmacy informed me that it had not been placed. I was then informed (in a not so pleasant manner) that it would be at least another hour before it could be filled. I do not have easy access to transportation in this very small town, thus it was quite an inconvience for me.

I have a store manager who is being in my belief, unfair towards me. She says I am slower at doing tasks on the floor, which is a bunch of "Betty Crocker" in my book and several others as well. So, she schedules me More nights and weekends now. Used to be one night a week or a weekend. Others have better schedules than I. They only have to work one weekend day and all days or one night in the week! She puts me on a weekend day and now one or two nights?! I have been with the company 15yrs! She offers me no other positions in the store, only checkout! What an insult! I see FAVORATISM!

Just like the other complaints I see here I went online to do the survey and was never given anyplace to enter the survey number or my password which was printed on their receipt. It was very frustrating and a waste of my time.

My name is Jon; I joined the Walgreens management team in January 2008 and was recently discharged. During the two years that I worked for the company I’ve noticed that in many cases that justice is handed out totally at the discretion for the Manager there at the moment, is this Walgreens policy?

It is strange to me that nothing in my history with Walgreens was taken into account prior to making the decision to dismiss me. The fact that I had nothing but GOOD customer feedbacks and my last evaluation I was rated as exceeding standards seemed to mean nothing, is that policy of Walgreens?

I’m a retired vet and in the military issues are black and white for the most part. If someone isn’t performing their duties you talk with the person and have them correct it, you don’t discharge them with on warning and you always look at the person history to see if this is out of character for them since there may be another problem behind the situation.

I my case I admitted to loosing my temper with and employee and yelling at her. The situation started when a customer approached me complaining that she had been sitting in the drive-thru for 20 to 30 minutes and the pharmacist was ignoring her. The customer walked to the pharmacy to talk to the pharmacist face to face and 30 to 60 seconds later the pharmacist called for me to come to the pharmacy. I called her and said I know what it was about and to handle it, she hadn’t even tried if it had been less than a minute. Then she called the clerk at the front register and had them call me, at that time I when to the pharmacy and that was what I lost my temper, she didn’t even attempt to handle the situation. When I arrived the customer in question was standing back at the wait here line several feet from the register, waiting.

I, and other MGT’s, had complained to the Store Manager on many occasions about this one pharmacist, that she has problems working alone and if a customer becomes upset, whether rightly or wrongly she tends to make the situation worse. Even her communication skills with us the MGT’s is questionable, so I can understand how the customers may become upset. Just the night prior to this situation I had problems with her communicating with me, I was assisting a customer in the drive-thru, I had to ask three times what the wait time was because the pharmacist, three times, talked about other customers in the store and that she was busy. I affirmed that she was busy but that wasn’t answering my question, the customer wanted to know what to come back.

In my situation I admitted to getting angry and loosing my temper. This was the first and only time I did, and that seemed to be forgotten in this. I’m known for keeping my cool in very, very stressful situations, in fact my store, at the time #925 in Tucson AZ, I was robbed at gun point. I had two mask gunmen come in point a gun in my face and made me empty the safe. Even in that situation I had the frame of mind to lead them to the office in a way that they wouldn’t see my co-worker, another MGT, so he could get away and call 911. We then moved to a new store “10879 and may of the problems we faced in the old one where gone. So please believe me when I say that when I lost my temper that night it was months of handling customer complains on this one pharmacist and reporting problems and nothing happening to correct it.

I was told I created a hostile work environment; the definition that I read this doesn’t fit. There must be more than one instance to create an “environment”. Also trying to correct a performance problem is no where in the description. I have started to consider that there may be other reasons why the manager decided to dismiss me instead of other actions, it could have been a personal thing or may because I was openly gay and he had a problem with that. I would have considered moving if he had personal reasons for keeping the pharmacist. This would have been bothersome for me since my store was a 5 minute walk and I love my area, but I would have moved if need be.

I loved my new career at Walgreens, I’m the kind of person that says and always tries to make improvements. I retired after 20 years in the US Air Force and I thought I found a career that suited me and that I could feel proud of. I feel that not having any appeal process is wrong and hope this can and would be corrected.

The 2 females that work at this Walgrees Drugstore should not be working there. Their nasty atttitude, & not checking what they give out can cause a huge problems in the near future. I was overdosing for 4 months until my Dr noticed that I was given the meds that are both the same. Mia the manager told the Store
Manager I was beligerent, I could I be when I was in a uniform, Barb was nasty to me, when I question about my insurance she threw the bottle, I told me she had no time to call the insurance company, in the Drive thru
it was worst.

I have to say that it was always horrible to drive there. How can Walgreen have people like these 2 working for their company. Walgreen's motta is having respect for the customer, what a line of croc at this drugstore.
The Store Manger is polite & a good listener, but he has his hands tied, they don't listen they think they are better than him, I think, because they get the big bucks.
Well, that place has lost me as a customer.

i was treated badly as a customer @ a jackson walgreens, monday march 8, 2010. i could hear the conversation between the tech and the insurance company. she said she could not read the writing. this is the only store that fills my perscription, the only doctor that i use & i seem to get one tech all the time. which seems to be very rude. i was over charged and was told that my insurance would not pay for the perscription and i could pay for it myself. which i did because i called my company and i paid the full price for this medicine. i could hear her telling the nurse when she called to verfy what she thought it was and of course the nurse agreed and thus that was the way it was filled, despit my objections. it was not only different from what i usually get, it was twice the price. i am medical personnel i understood every word that was said. it seems as though i was treated this way because they thought i didn't know any better. is this the way you treat people all the time. i am looking for a new phamacy. i will not accept this treatment. and to add insult to injury i did not get a full month's supply.

After a long bout of oral surgery I went to fill pick up my prescriptions which had been called in by my doctor's office. The doctor requested I hand them the prescriptions to confirm the correct items were filled. The prescriptions had my name, address, and DOB written on them.

Wallgreens:
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- First asks me my name (after looking at the prescriptions!)
- Gets confused and takes a long time back and forth, presumably because I handed the written prescriptions over, even though they had been called in.
- Finally, insists on me telling them my address. I said it is on the prescription, and this started more discussions and delay. They came back to me and said they had to have me provide verbal confirmation of my address before they could give me the Rx. Now, I had minutes ago handed them this information, written down on the Rx, and they had been attending to me during the entire intervening few minutes. So I rather painfully vocalized my address, to get my prescriptions, but not after first saying "hurts" and pointing at my mouth, after which the lady again said she couldn't release my prescription without verbal confirmation of my address (which as I said was written down on the Rx I just gave to her).

I was in enough pain that I dared a little more so I could get the means to make the pain less. But It sure left me unhappy, and incredulous that such lunacy and pure brainlessness actually exists.

Walgreen's on 801 s. E.17th, ocala, fl where I shop refused to accept my b1g1 manufacture coupon for the purex liquid detergent that walgreen's had on a b1g1 sale. I know others who have received their purex liquid free except for tax, but I ended up paying for the purex. They refused to take the coupon and it has now expired and I am very upset with the policies whereby some get service and others are refused. Could you please look into this and explain how some stores accept the b1g1 coupon and others refuse to honor these cpns? Thank you for your help in this matter. Mrs. Peggy russ [protected]

Walgreens has a generic drug program that gives customers a discount on certain medications. However, if a customer has Medicare D they cannot participate in this program. This is because Walgreens has misinterpreted the laws regarding Medicare D. Because of this Walgreens is breaking the law. This is discrimination! Other drugstores with similar programs do not discriminate against Medicare D members. One such company is Walmart. A classaction lawsuit is called for to stop such policies by ignorant companies like Walgreens.