Woodforest National Bank
Reviews and Complaints

Over five days ago I noticed a fraudulent charge on my debit account from a different city at a gas station. I immediately notified Woodforest bank in Humble, Texas concerning the fraudulent charge.The employee could not give me very much information on how the company handles this matter only on how the branch location handles it.She in turn cancelled the debit card, issued me a new one and told me to wait to be contacted. No one have contacted me in any way and it has been over five days...I have several direct deposits that I have placed on hold waiting on someone from Woodforest Banking to contact me. This is very poor customer service, and it shows how they do not value there loyal customers.

My husband and I have a joint account and I had my own account. Well I lost my job and my account was closed in less than 3 weeks. The account my husband and I have together I am the primary and he is the second due to him not having a ID at the time. Yet all the money that goes in this joint account is his money from disability. He has congestive heart failure and recently had surgery. Well now he getting ready for another surgery and I called the bank to see about overdraft to get his monthly (life saving)medicine and medicine he needs to be on so maybe they will not have to open him back up in the same place for this other surgery. I call to talk to someone with customer service 3 times all I get is I'm sorry your account is not eligible due to the closed account. I only received that information on the 3rd call when I called in and asked to speak to a supervisors supervisor. Yet not one sole has tried to tell me what to do to clear this up just I'm sorry. They are not sorry. We have been able to overdraw the account as long as we have had this account and now we can't. Which that is fine but you would think in an emergency they would be more willing to help but I guess since we are just everyday working folk we don't matter. I went with this bank cause they use to help in a time of need and I have posted the good times they have helped but if I didn't need it or it wasn't important especially when it involves my husband's life I wouldn't care but since it does I do care. My husband doesn't want to change banks but what's the point of being with a bank for all these years and then one day when you need some help they say screw you and we not gonna help you figure out how to get your account back correct.

I bought my son a Xbox live subscription on his Xbox one and my card was saved to it and he not aware that my card was save he bought some games that I didn't authorize him to do I wanna cancel those transactions for Microsoft billing on my woodforest account pending transactions so I am hoping you guys can cancel them cause it took money out my account that I had for my bills

If you like an antiquated, slow, unresponsive bank with technology from the 90's, then sign up. Almost nothing can be done online. They hold funds longer than needed. Go with a big bank and get everything you need done, when you need it. I have had interactions with this bank since 1998 and nothing has really changed. Tried to get a debit transaction disputed, they sent the form as an attachment, the attachment was corrupted, they transferred me to a person, left a message, never heard from them.

I don't know this company and didn't make a charge for this company if you will you please remove this from my account. I don't know what this is. Never heard of this company and I didn't purchase anything from anything known as bespoke post. If you can please help me figure this out. I haven't recieved anything from them and I don't know them either so please help me remove this charge

November 2, 2019 I look at my account and notice a charge from the company IL Makiage for $47.19 that I did not authorize to be charged. I purchased a product online from them a little over a month before the date above for the amount of $6. They charged my card the day of purchase and I received the product two days later. I'd like $47.19 returned to my account because I did not purchase/authorize anything

I ordered a phone from eCrater.com on Saturday, October 12, 2019, and I believe this site is a scam and I want to request a refund. I emailed the company, Zhulian, who was selling the item on eCrater, but I haven't received a reply. When I click on the transaction ID from the email I received from Paypal, it comes up as page not found. There's also no shipper name or tracking number.

Statement of the claim: I received a lump sum of money $6 trillion USD, and the bank destroyed my money without giving a deposit slip are a transaction sheet. Precise Relief Sought: I want my funds put into my account as was sent fir my account. Legal tender . I was contacted by the bank about this transaction, but they were none compliance until I contacted them on numerous occasions. There is deceptive business practices because I contacted them before the money was destroyed that they are liable fir the recovery for the funds to be put back into my account . I hereby certify that the fire going is true to my innocence and that your urgent response is appreciated.

I tried to cash out my 401k. Instead of using the account and routing number provided it was rolled over into an ira. My employment would not have ended if it were not for a corrupt manager and district manager! The manager was subsequently fired but the district manager continues on with her fraudulent sales strategies, if your in a VA region beware the whole system is corrupt! I was the top sales person, followed my bosses instruction and then was fired because I had children and wasn't Management material due to being a mother! All I want is my 401k money in its entirety

There is a group that is forming in America. They call themselves "Skinheads" but not the group that shaves their heads. They are employees of various companies that they feel if they have a job, they have Taken over the company. They are afraid to have the CEO or Owner know what they're up too. To take over the whole USA. They are the anchors of the cable, an national news also. They are customer service employees, check out employees at retailers, other employees at retailers. They are mind controlled an lie when asked who they are. They are an International Incident being they think they are taking over Shell gas stations, Aldi's, an other foreign companies operating in America. Mainly they are White Younger persons. They have girls in group but the boys fool them to join. For "we hate girls" one girl told me in 2007.

I just inherited a life insurance payment. I transfered the funds to my Wood Forest account in which i was told there would he a 7 day hold on the check unless it clears sooner.
Were 5 days in, i have logged into the other bank to notice all the money was gone,
Okay? So that means wood forest now has my money. So i logged into the Wood Forest app to see that nothing was in there. I called and explained to my local branch in Wilmington Ohio and explained that the check i wrote was cleared as its been taken out of my other bank and asked them if they could check so the hold could be removed,
Only to tell me that he cant remove the hold. So where the heck is my money and why dont i have access to it? Im going to be contacting the BBB and my lawyer to figure out what can be done here.
Contact me if anymore info is needed from anyone,
Zackari.[protected]@outlook.com
Good luck everyone

I am so upset and have attempted messages, have called the local branch, and other things but to no avail. I have filed a complaint with the PA Atty General's Office and am also filing a complaint with banking. I have requested to close, have requested no payment to certain ach withdrawal but they do not follow through and receive overdraft charges which causes more and more from my account. This has been going on since May. I WANT REIMBURSED FOR ALL CHARGES AND NSF. I AM PURSUING OTHER LEGAL Action. I do not receive return call nor are messages answers and sometimes nearly two weeks. I now see that WOODFOREST has numerous complaints from consumers. Your services are highly unethical, unprofessional, illegal, and am requesting a formal investigation by an outside agency as well as speaking with an attorney on my rights.

Dr. Cheryl Zaccagnini
717.301.1085

On June 21, I called to start a dipute about an unauthorized transaction to Amazon. I signed the paperwork on June 23. A few days later, I filed another one for 33.98 to Amazon. On July 13, I found out that they had been denied because of "previous transactions to the same merchant" after I called the main office. The fact that I order from Amazon should have no bearing on the fact that someone else used my debit card number to make two orders to them. Amazon confirmed that those orders were placed by someone with a different name and different account. I gave this information to the Woodforest agent I spoke with on the phone and to the one at the branch where I signed the paperwork for the dispute. I told them Amazon said the bank could call them if they had any questions about it. It is my understanding that your bank cannot refuse your Reg. E claim or deny you zero liability under VISA or Mastercard. I understand the frustration of dealing with so much debit card fraud and loss, but that's not my problem as the consumer, it's their problem as a card issuer. Being a non-signature based transaction makes it eligible for chargeback rights. No one even bothered to let me know the results of the dispute when I was told it would take up to 10 business days. I am usually happy with the branch my accounts are in but it is controlled by the main office and I am not happy at all with that level.