Woolworths
Reviews and Complaints

Bought 15 tins of the essential coconut milk, after opening the second tin I found paper in the tin, I will provide photos with batch number.
I was discussed with what I could and do not feel like using the remaining tins or buying these in the future.
The paper in the tin seems to be dirty with little bits of green marks on it.
I would like to know how the process could allow this to happen?

At 10.59am on 10th February 2018, I was exiting the Woolworths store at Woolgoolga NSW Australia.
As I exited, the trolley collector pushed a line of trolleys barely missing me. He then proceeded to call out abuse. I then turned around and went to go back into the store to confront him, and he ignored me walking very quickly to doors at the rear of the store.
I then went to the Service Desk to lodge a formal complaint. The lovely people there were extremely busy, so there for I write this letter of complaint.
I have in the past heard other customers complain and a couple of friends of mine have brought to my attention, this trolley guy with "Bad Attitude". As I had not had an issue previously, however, I did not pay too much attention.
It will only be a matter of time for this guy with "Bad Attitude" to harm or
abuse some member of the public. This person has little or no respect for Woolworths customers, who I will assume, help to pay him to be employed.
I strongly suggest that you look into this matter as soon as possible.
Sincerely
M Maguire

Today I wished to purchase a David jones gift card as advertised in your catalogue for Valentine's Day. I picked up a gift card underneath the $50 David jones card which I thought was a $100 David jones one. The card is identical in colouring and similar wording which is very misleading. Both say "the perfect gift card" on the packaging. I went straight back to my local store 2 hours after I realised it wasn't a David jones card and they said they couldn't swap it over. If you are going to have displays in your stores, you shouldn't have 2 cards almost identical together, as it is very misleading. I'm sure I'm not the only person this has happened to. I have attached photos of the cards to show you and also the promotion advertised. Regards, Debbie

Dear Woolworth

On Monday the 05/02/18 at 9:30 am we got our Woolworth delivery. While the delivery man delivered our Woolworth order, one of the staff members at our centre had to ask him to not leave the main door open as we are a childcare centre and keeping the doors closed is a legal requirement. After he was told that he became very rude and blocked off some of the main fire exits. After he had finished unpacking the order and left he didn't close the main gate to the centre. He also left us someone else order form which he likely needed.

Sadly I had a hair in the bite of my Bavarian. I don't care if it was only $3! I don't want to be pulling any hair out of my mouth because of a bite I took! Now I wonder why it was $3! The brand Woolworths is obviously not good enough! I will not be happy until I have been apologised to and given some sort of compensation for having to have someone's hair in my mouth!

It has been an ongoing occurrence for me, as a shopper, to receive an item free of charge when it is scanned at an incorrect price. I have a copy of the Code of Practice which says "if the price displayed at the checkout or on the customer receipt is higher than the shelf price, the customer is entitled to receive that item free of charge". I can tell you that that does not happen without a fight at the Salamander Bay or Nelson Bay stores. I have personally had to engage the store manager on one occasion and many staff on other occasions. All staff have told me that I did not get the item free despite scanning higher than the shelf price. I have asked on every occasion for confirmation from supervisors and still got the same response. Apart from the store manager, when the new Nelson Bay NSW store opened, who agreed that any item scanned incorrectly would be free. On that occasion I suggested that the staff be trained accordingly as it was frustrating having to go through the same thing again and again. I then obtained a copy of the code where it is written in black and white. Just recently, 1/2/18, at the Salamander Bay NSW store, I bought a tin of Raid insect spray, among other groceries, which was marked at $3 on the shelf. At the self service checkout it scanned at $5.65. I notified the assistant who told me that the scan price was incorrect but that I did not get the item free and that the store had discontinued that policy sometime earlier. I asked her to ask her supervisor, which she did, and was given the same answer. I then asked to see the code of practice from the front counter and there it was in "black and white". The assistant was clearly surprised which lends me to think that this line of practice comes from management! I have also been told, in the past, that if the item scans incorrectly, I must pay the incorrect price and then go to the front counter and ask for a refund. Why?
As a result I am so disappointed in Woolworths because I believed that it was company policy to do the best by its customers but obviously not in this area.
Could you please enlighten me as to why this blatant disregard for company policy is allowed to happen. It is a small community here and these experiences get shared around. I must also add that I was experiencing this problem long before Aldi came to town, for the best part of 7 or so years but I have only now decided to put pen to paper as I am literally sick of the hassle.
I look forward to your response in due course.
Thank you
Noelene Timmins

Hi,
Kraft Premium Original biscuits used to be sold in boxes. Now they are sold in plastic packaging. The biscuits are smaller and arrive broken. They taste crap and when cheese slices are added, the cheese flops over the edges. They are also made in China. I will NOT be purchasing these biscuits again until they return to their ORIGINAL shape, size, taste and packaging.

To whom this concerns,

On Monday, 22/01/2018 at 8.46pm I received the following SMS:

Congrats, Justis!
You've Won 500.00 AUD Free
To Spend at Woolworths!
Get your 500 NOW:
www.acmvip.com/f/yera8Hp

I clicked the link in the SMS and completed the Woolworths Survey and submitted this expecting to receive my $500AUD to spend at woolies and haven't received anything to date.

Please see screenshots attached.

I find this offensive and misleading and would appreciate Woolworths making this situation right.

Thank you
Justis Blackwell
Sunshine Coast, Australia

We shop in your Deloraine store in Tasmania and live in Ulverstone. We find the store very friendly and well laid out and enjoy the 30 minute drive once a week or so. However - we visited the store on 30th January and have a very serious complaint about the condition of the Male toilet in store. About 1pm I discovered that the toilet had no toilet paper, no paper towels to dry hands, no liquid soap to clean hands with!
This should not happen and quite obviously there was a big problem on this particular day! Not a good look and numerous people complained to each other but said it would be a waste of time complaining to management. Your comments please!

I attended the Parramatta Westfields store to purchase a number of items at lunchtime. The reason I went to Woolworths and not another grosser was the price for a bulk purchase of S&W mayonnaise at $12 for 3 x 440gm. At the check out I was advised the price shown on the Woolworths website was not available in-store. I advised the checkout attendant that the site did not display anywhere that the price for this bulk buy was an online only special. After a lengthy wait the mater was than taken up by the supervisor/manager who confirmed that the store will not match the price. I asked the supervisor how was I suppose to know the price of product so I can make an informed decision on which grosser I should go to? I was told I should look in the paper catalogue for pricing.

I find this response unacceptable for the following reasons:
1. The paper catalogue does not contain all items available at a store.
2. We do not live in the 1990s, and I believe the majority of people would get their pricing via the internet as opposed to junk mail catalogues.
3. Nowhere on the listed item site does it clearly state that it is an online only price.
4. Due to being provided misleading information I lost 30mins (entire lunch break) waiting in store and still ended up with no items - as I was not going to purchase them at full price since other grosser were cheaper and also I refuse to do business with a provider who misled me.

I understand that Woolworths cannot give me my time back (nor probably do they really care), but as a customer you would think they would honour the advertised price.

As such, they have lost me as a customer for good. The lack of providing me with a $4.50 saving (and doing it swiftly/not wasting my entire lunch break) will cost them my thousands in the future.

Maybe an improved customer service experience could help Woolworth with its declining market share...

I am a regular customer of Woolworths/Big W.
Recently, I purchased Green Prawns at the Brassall Qld branch of Woolworths.
This was in the week leading up to Christmas 2017.
The docket showed that the Green Prawns were $16 per kg, with the shelf docket showing "50% off". I wanted about 1kg, it came to less so I worked out that I would be paying less than $16.
To my surprise, I only paid $7.80 or thereabouts. I was surprised. I asked the lad behind the counter told me that the 50% off, was after the purchase. I asked him why? He said that they had to sell quite a load of green prawns, and so the price was marked down, even further. So I purchased another 800g of prawns. We went on holidays to Stanthorpe, and because we were caravanning, we decided to purchase our goods from the Woolworths. Again I purchased items from the deli - and this time it was sliced meat for sandwiches.
I asked the Customer Service re the marked down price on meat, and was assured that the items will be sold at the "33% off" price at the checkout, and it was duly printed at that amount.
Our holidays led us up to Cooloola Cove Woolworths, near Gympie. Here I was told the opposite, that the shelf docket IS the price of the goods.
I am rather confused.
Could you please clarify my position on shelf dockets. I have taken photos of goods purchased in Gympie, and if you want, I can show you these dockets.
If I have made a mistake, or have followed what I have been told at certain Woolworths stores, I will accept this, otherwise, I would like a refund for what I have paid because I dont think that staff are aware of what the correct procedure is

Hello,
I have just returned home after visiting your Woolworths Store in Hastings (Store 3310) Victoria. I will be honest with you in that I normally shop at Coles, but having seen your range of meat advertised for Australia Day, I decided to head to Woolworths. I visited your Hastings store around 11:15am and went through the register at 12:02pm. Upon entry I had my youngest son with me who was excited to grap a piece of free fruit. (Great idea) I selected a few fruit and veg and placed them in my basket and headed to the meat section. A wonderful range of meat, your prices are more expensive than Coles, but having said that, the range of flavoured sausages were fantastic! I then headed up to the deli. I walked past the fish area and I must say I was appalled by the smell of the area. The fish didn't look fresh and the prices were very high considering its state. I would be interested to know how much fish/fillets are thrown away due to not being fresh and how I should bring this to your attention that fish and other sea food is a valuable resource that should be sustainable. I would be interested to hear how this hygiene issue is resolved. However, that isn't my main complaint. I took a ticket and a lady called Jane served me. She didn't have much of a personality, gave me an extra 100gm of diced bacon than I needed, gave me plain Kabana (not asking if I wanted the cheese one, which I really did, but she seemed so negative so far I wasn't going to change my order) asked me if there was anything else. I asked if she had a bag of twiggy sticks in the cool room. I mentioned that Coles sold half kilo bags and that was what I was after. She told me that there were half kilo bags over there and pointed to where the cheese is kept. I thanked her, walked over. The bags were not on special and a different brand so I walked back, waited in line again and Jane served me again. I informed her that I was back as the twiggy sticks weren't the right ones and once again asked if she had the half kilo bags out in the cool room. I was then told that this wasn't Coles and that basically if i didn't like it I should be over at Coles. She was quite rude. I then said that I was only trying to find out if they had them and asked what her name was. Well then her demeanor changed. She was arguing with me that she was trying to help me and that she was doing the best she could with her information. I said that was ok and I just want half a kilo of twiggy sticks. She then threw the twiggy sticks back in the tray in the counter and asked another staff member to serve me. She stormed out of the deli. The new staff member came up and I was trying to tell her what had happened and she turned to me and said she didn't want to know! I left the deli knowing that people have bad days and maybe Jane was having a bad day. I don't know that maybe she had some other personal things to deal with, however her attitude this morning was wrong. On a positive note, the young boy who served me at the register was amazing. His name was Luke. He greeted me with a hello, asked me how my day was. I told him that I hoped he was saving his penalty rates for the day and had a laugh. He informed me he was saving for his first car. I congratulated him doing this. He spoke to my youngest son, asked him what his name was and had a great chat. In my eyes and in the short time I spoke to Luke, he has potential. A lovely boy who has a beautiful personality. Please commend him on his lovely attitude, something that is not often seen in young people today. I can be contacted via email if needed on [protected]@gmail.com and the details on my reciept are as follows: Store manager Kris Store 3310 POS id: 9 Trans7657 12:05pm 26/01/2018

This truck driver went through a red light cutting across eastbound traffic on Loganlea Road this morning @ about 10:38am. He was travelling slowly, had plenty of time to safely stop and entered the intersection after our green light had started.

Followed to loading point behind Woolworths shop and asked him why he thought he didn't have to follow road rules. He wound up his window and ignored me at this point.

Picture taken as I left the loading point, with truck in question (plate 588QSH) in centre frame, timestamp of file used to reference time.

Driver seemed unconcerned about his actions and that is worrying.
What is Woolworths policy and will they investigate this? Not a good corporate image.

My husband purchased this & the fish was very rubbery & tasteless. He put most in the bin. Very disappointing. Very reluctant to buy fresh fish again from Woolworths.
After submitting it from the last paragraph, I was advised that my complaint is probably too short in number of words & may not get any attention. After this, it makes me so anti Woolworths. Do I need to expand on my story that my fish was yuk!

It happened on 18th Thursday January 2018
Time: 2:40
Address: Shop6 Level 3, Burwood road(westfield)

When she checkout our items she made a
big mistake and waited for a long time to solve the problem she didn't say any sorry and she had no manners and her face was like really rude and angry. We just walked out and checked the receipt again and she made another mistake so we went back to her and tried to explain to her. Also she was really rude because her face looks like didn't want to listen my explaination about her another mistake and snatch the receipt check herself and refund money for the mistake.It was second time her mistake however she never said any apology word like 'sorry'. Finally I juat walked out without any comment about her acting but that time she was just talking to a another cashier and laughing at each other and talking about us. The point was she was really rude and had no manners.

This employee was on a dating site. After a conversation. She said I should have asked for her number... After when I was going to see what she was doing new year's eve. She went completely waco. I did not know he had a boyfriend. And I have been treated unfairly by her ever since and stafff
I did not know she was cheating on her boyfriend who I believe also works there. Natasha your a little liar. I will never go back into the sunny bank shopping plaza again or any woolworths store from now on untill this unfair treatment from the staff is delt with
I was promised by the manager he would look into this. He is now on holiday. This crap has gone on for weeks now. I think my attorney will take care of natasha and woolworths shortly

Woolworth Esperance 6450 selling expired products their stores. They even sell expired deli stuff as well. I f you want convince, they are selling three months expired "Extra " chowing gum at 1/2 price mentioning as clearance.

When this is reported to the store counter they did not even fair enough to apologize even.

Send your agent and see your self. Tell them do not do this stuff for people at remote who does not have other option

10/01/2018 - When you introduced these self service checkouts I thought great Idea as long periods spent queuing up for minimal items at peak time gets quite frustrating I have used the Self Service Checkouts from ParkRidge Store Brisbane several times and each time I've pulled my lower back and by the end of the evening I am in discomfort & pain from a pinch on my left side.

The setup of these bays are not very practical really. You are constantly leaning down/bending over due to how low they sit and when I have to place heavier Items like 3ltr milks etc into the plastic bag which are situated at the back not the front, of the platform so you are having to lean over holding a weight bearing item causing undue stress on your lower back. I am only 5ft tall and whilst I am always careful when I'm using these checkouts, It never fails that I am left sore and in pain afterwards.

I would imaging a risk assessment was conducted on these checkouts?

Today I pulled my back again and this time told the Customer Service Person attending at the time and she was unable to answer why they designed them this way and agreed it didn't make sense to have the bagged location set right back.

I am only writing this as one day I can see it now, someone will want to sue as that does seem to be the in-thing now days but I would more like these areas to be made safer to use not only for myself but for other shoppers who may have discomfort and not speak up.
Kind Regards
Denise Haley

In early Oct 2017 Woollies had an offer-spend $70 for 4 weeks. Win a Google Home Mini. I spent, qualified but still waiting for the reward. Was supposed to arrive late Nov. Wollies Cust Svc is so crap. They say its not their fault but Googles. They still cant give me an ETA on when it will come, no tracking number provided an no email sent to me to say that I have won. Their logic to it was that they have it in their system saying that I have won but they cannot send an email to confirm this. How ridiculously stupid is that?

They advised me in late Nov that all prizes would arrive by Dec 19. I specifically told them that the G Home was a Christmas gift for my 7 year old son. The agent assured me that all was on track for deliver. Dec 20 and still no sign. Called them, waited for 35 mins on hold. Agent advised that there was nothing they could do. They apparently "could not tell if the shipment had left the warehouse as it was a third party. The delay was due to the fact that the response to the offer was overwhelming. The agent advised me to wait for a few more days and call them back if I still hadn't got it." When I asked what was his definition of afew more days he said he did not know. I asked for a team leader - Elias who gave me a spiel that iyt was in the T&C's. I asked him where was the T&C's and he said that he wasn't sure, but he knew it and I had to look for it. And this is a Team leader speaking. I asked for some one senior to speak to as I was getting nowhere. The TL said that he had escalated the call to a supervisor, but they were all busy so I would receive the call by 2 weeks. He added that in case I did not receive a call back I had to call back.

All along I have been requesting Woollies to call me when they find a resolve as it was much easier rather than me calling them, waiting on hold for half an hour only to find that they still don't know the answer, but even their supervisors said that that is not possible. They are so frustrating./ Not sure about Coles & Aldi's but Woollies should treat their customers with a little more respect and be careful of what they pout out there, considering the competition in the Supply Chain industry.

As for me its almost 2 months after the offer has expired and I am still waiting to receive the gift that I won fair and square. Woolworths I am shocked that a MNC like yours can offer such poor and shocking customer service. Shame on You !

I recently purchased this for my 6 year old daughter for Xmas... I paid $60 for this play set that does not even stay together how disappointing. I watch what should have been her being happy that she got this castle that she nagged me for every week when we did our shopping for Xmas. Instead I listened to her becoming frustrated that every time she put a horse on it the useless thing fell apart or the stairs fell off.
What I thought was going to. Be a great Xmas present that she would love has turned out to be an overpriced piece of crap. Spent $60 to watch my daughter become frustrated and annoyed. Would love my money back !