Woolworths
Reviews and Complaints

A few years ago I used to buy Woolworth's Potato Mash as it saved me peeling, boiling, mashing, etc and the mash was pretty good. Then you guys changed it to something like re-constituted Deb. No taste, waxy and wouldn't even fry properly for Bubble'n'Squeak. Then you had new packaging and I tried it out and it was great, just like real mash. I've been buying that for quite a while now. It tasted good, wasn't waxy and re-fried well in Bubble'n'Squeak. I brought one on Thursday and ate it today. No taste, waxy and wouldn't even fry properly for Bubble'n'Squeak. Some accountant is trying to save money again. Oh well, it's back to peeling, boiling & mashing real potatoes again. Stop trying to screw your customers!

Today i went to buy a couple of items from woolworths Riverwood, (my family has been going there for over 60- years.i used the self-serve checkout, and didn't get the change from the machine i was wanting to get, so i went to the counter, and this women, that's always snarly, always in a bad mood, never nice, said she couldn't change the money "she isnt a bank ", I told her i came in here &bought items and the machine didn't give me change, , she said 'no i cant do it" i said so if i go and buy something for 1 dollar you will have change? then she said "yes, "i said figures, i could also see the till had change because she had just served another person, i said .i need change, i didnt get it, she said, I am not going to give you change, now leave, & I admit that got me angry, i called her control freak, then i said fine " i want my money back from the items. i'd just bought from woolies, then she started swearing, and lowering her voice so others couldnt hear her telling me to f--- off and putting her face really close to mine, like she was trying to get me to hit her, i said, she needs to be sacked, & that she cant speak to customers this way, she said "what YOU are going to get me sacked and a roar of laugher, i told her i'm on a disability thats why i dont work, and i wouldnt be in a job if i was going to swear at people.She even walked away after slamming one of the items down, she was upset that i was going to get the cchange she didnt want to give me, she walks off and is saying i am going top punch her in the head, to another person, , , i admit i told her to come and hit me, and she came up and in my face, , like MY GOD, talk about unbelievable, she went on like an animal, i probably looked just as bad, , but the difference IS i dont put myself in empolyment where i threaten people and think i can say what i like when i like without repercussions, she was still yelling (the whole woolies heard her, wow really proffessional.and all the while she was saying stuff, when she slammed down my product breaking the seal and walked off, i admit it was more of a reflex action, i didnt want it now, but i wanted my money, I tossed it to her, , but it hit the floor and the powder fell out, (she had already broken the lid when she slammed it down) i said i want my money back, and thats when another manager come, i said i just want my money back, he gave it, all was fine, he had to tell her to move.Woolworths is going to get a real bad name employing people like this, why are they in the work force if they cant hold their tongue.or be proffessional...i want to know what happenes from here, because if this just gets ingnored, , i'll be writing to the department of fair trading. the women needs to give change and not make it difficult, SHE HAD THE CHANGE. she needs not take her bad mood out on others at work.Isnt the customer always right even if they technically arent, thats what i was taught, Thanks for your time, I would like an emails back about this thanks

19/9/1016-21/9/16
I received a pop up screen offering me a $500 Woolworths Food Stores gift card, below were numerous good reviews as well to further convince me, which worked.This was an online offer and came up advertised on my facebook.This claimed I would be eligible if I filled out a quick survey which I did.I never received the gift card instead I was bombarded with days of affiliate companies selling me all sorts of insurance, coffee pods, pet services you name it.l have had over 50 harassing calls and miss calls, I have been hung up on and still have received nothing.Woolworths Food Stores should be ashamed to put there name to this.I want some sort of apology and compensation for the stress and inconvenience this has called me.

I have been trying to buy Hans Cabanossi from the Melville branch of Woolworths for the past year. They used to sell it but not any longer it seems. It's only sold in Queensland & SA. It's a good product, Australian made. So I would have thought that woolies the great australian would have supported the product. Unfortunately it appears not.

I would like the product to be sold in WA so I may purchase it

Is that asking too much Woolies ? I don't think so!

thank you

On 18/09/2016 I went in to Woolworth's Gympie Southside 4570 to buy a few things. One of the things I had to buy was coke. I went in to the soft drink aisle and 95% of drinks were still in the box and roughly cut and look appalling. It was also the same on one of the front ends.
I have worked in a grocery store and I would of got in trouble if I ever left it looking the way it did today. There was a trolley full of cardboard in the middle of the aisle as well...
I'm not one to normally complain but this just looked terrible.

I made an Agreement to pay R1, 000 per month as I was battling to pay my Card for a while due to my work contract expiring. I battled to find work - sign of the times. I made payments monthly despite the fact that I was phoned constantly and received daily sms which was "system generated" - I caught up the payments with great difficulty as I knew my card was expiring at end and I needed to pay about the full amount in order for my card to be re-issued and to prevent being handed over to lawyers. I paid 3 amounts over a period of 4 days. R1, 500 Cash + R1, 100 EFT + R900 Cash. The Collections Department informed me that the amount was cleared and I could request a new card which would take 7 days. I spoke to a team leader called Onati who said she would motivate the re-issue and would call me back personally on Monday or Tuesday at the latest being 5 or 6 September. To date she has not called me back. I called last week and spoke to Annamarie who contacted Onati and passed a message from her onto me stating that she did not have a chance as she was interviewing staff. This was for two days in a row and promised to call me back. Surely customers come first? Annamarie informed me that they would not re-issue my card until I paid the balance of R17, 000 (not her fault so I was not angry with her). I have a debit order set up for R2, 500 coming in from end September from a friend and a Debit orders going out for Telkom and X-box. I can't stop the debit order as my friend works in the bush and is also an Absa customer. Absa cleared this on 20/8i/16. I need this money and now will not be able to access it. The money I paid in at end August is my food and meds money. I need the money. Nobody will fix this from Woolworth's side. I am so disgusted that I am going to publish this on all the media sites. My card ends with no. 3017

Today, 11th September 2016, whilst at Port Macquarie Settlement city Woolworth's I went to do my shopping.. I got a trolley, put in a bit of fruit and tried to steer the trolley into another isle, when I met a lot of resistance and jarred my back...
As I had not got very far in the supermarket, I slowly put the trolley back, and got another.. On testing it, seemed to move o.k, so I transferred my items into the new trolley, began to walk to the isle I had tried to reach before when this trolley refused to turn without a fight... jarring my back once again...
In rather a lot a discomfort, I got a basket put my things in it and proceeded to the check out, unable to finish the rest of my shop..
After paying my husband (who had taken our daughter to the park) returned to find me looking rather pale, went to customer services to explain what had happened... Although polite enough, the manager did not know the procedure of how to deal with a complaint, nor was there any forms or accident reports filled in... She did how ever give us a phone number to ring, which when we did, it did not even have a complaints option..
So I'll be surprised if anyone replies to this concern...
how many more people have been injured by poorly maintained trolleys... But my back is now as stiff as a board, and I think I'll have to phone in sick for work tomorrow... Not the way to end your weekend!
Not impressed...
P.S I really feel sorry for those hard working trolley collecting people risking their health on a daily basis...

I have a woolworths credit card for a very long time. I always pay my account and sometimes pay much more than the asked monthly payment. about 3 months ago there was fraud on my card. I phoned in and told customer care my problem and also send an email. they told me that they will send me a new card within 3 to 5 working days. I waited longer than that and went in to Westagate branch to query. no one knew anything. again they promised to send me a new one. I waited and still nothing. I went in to westgate again and got very frustrated when customer care told me no card was issued. I also wanted to pay my account at westgate but they could not help me because I did not have a card. I got an email with a ref number to pay the account. |I made a EFT of R2000 and send proof of payment. Woolworths phoned me at least twice a day to say I need to pay. I DID! so they gave me another email adres to send it to, So I did send proof AGAIN. I got phone calls for the next 5 days and I keep telling them that I DID send proof of payment. so then I started sending proof of payment more than 30 times to different woolworths email addresses.
And still up to today I don't have a card. and they still phone me and so I did not make payment. I am so sick and tired. don't know what to do.
I also emailed with the proof of payment a message telling them to keep the card. I HATE woolworths and NEVER want to do ANY business with them EVER again. I will pay off the account and will send my complaint to everyone I know telling them what I think of Woolworths.
Mrs M van der Merwe

Hi there, I bought a ZTE Blade from wow.
I am currently overseas and unable to use the phone as it is locked.
This is not what I believe I bought.
I did not choose the Telstra phone as I wanted an unlocked phone.
I choose the blade because I believed it to be unlocked.
Are you able to supply the unlock code?
We are travelling for several more weeks and would like to be able to use my phone.

I went to the service deli today, purchased my goods ( it was busy being fathers day weekend), then to witness the staff member, whom appeared stressed, saying very loudly whilst serving "f***ng mother f***er" of which she said 4 x times. Her name is Bridget.
We live in a aging community here in Victor Harbor, and feel that this is absolutely un acceptable (aging or not).
I've since voiced this to friends obviously, and have found that this is not the first time complaints have been put in about this staff member! So, perhaps something needs to be done.

After seeing a report on television tonight regarding how much money Woolworth's has lost, especially with MASTERS and my wife constantly complaining about how bad the shelves are stocked at Woolworth's, Warwick Grove in Western Australia every Wednesday morning, I am writing to encourage you to look at your Warwick Grove store to hopefully improved your sales at that store. My wife goes shopping every Wednesday morning at Woolworth's and Cole's at Warwick Grove and is always complaining that when she goes to your store, the shelves are poorly stocked and the staff are usually still putting the special details up at 11am, as against Cole's whose shelves are always fully stocked and the specials are displayed early on a Wednesday morning, when she goes to Cole's early some weeks. If you want to compete with Cole's, your Management and Staff at Woolworth's at Warwick in Western Australia need to lift their game my wife says. I thought that one of the reasons your stores stay open until 9pm each evening was to also stock your shelves ready for the following day. My wife prefers to shop at Warwick, but finds that when she shops at your much larger Karrinyup store, the shelves are always fully stocked and the specials are ticketed early on a Wednesday morning. If this can be done at the Karrinyup store, then there should be no reason that the Management can do the same at Warwick my wife believes. My wife was talking to a neighbour of ours today and she also shops at Woolworth's on a Wednesday and feels the same way that my wife does. So Head Office, my wife thinks you need to send your scouts out to Warwick and check out if she is right or wrong on a Wednesday morning and at the same time go to the Cole's, Warwick store to see why they seem to be doing a better job than Woolworth's.

I bought a pair of white takkies, size 9, for my three years old son, assuming that it was a size 6at Woolworths Cresta Mall on thursay the 18th August 2016. Upon arrival home, the shoe were bigger than his size. I, then went to woolworths at pioneer mall on saturday the 20th August 2016, to return or exchange the takkies whihc still had the price tag on. The store lady (Ms. Relebohile Ramakatsa) refused to take the takkies back, telling they were dirty.

Hello I have been buying the 25 pack of homebrand reusable food storers for some time now and the last 3 packs I have purchased have different size lids to fit the containers...very frustrating when the lids don't fit. at first I thought I had mixed them up with a different brand but through out all lids that didn't fit...Now i still have lids that don't fit the containers. these are the 650ml.
Tomorrow I will now have to go buy more containers to make up weekly meals.
Regards Selina

Hi
MERC ID :[protected]

On 21-08-2016 as per my weekly groceries shopping had been to Woolworth and bought swisse ultra boost magnesium vitamins the shelf price stats as 9.90 dollars. I paid the amount for the groceries purchased and while coming out of Woolworth i realized that I was charged 35 dollars for swisse vit i took it to the store representative and when they verified it was not matching to the scanned price then the store rep is ready to give me for the same price instead of 35. I said according to the policy I am supposed to get it for free because if I wouldn't have realized then I would have paid 35 dollars and got ripped off by Woolworth. she argued a lot and her last word was No it is not that policy. I tried online but no use they were even rude and viered thing was when I went back to the shelf the product was removed and there was no chance for me take a pic and i had returned the item due to irritation therefore no barcode and product but i have the return and the original receipt. please any advise and it is not fair if the customer is ripped off like this as how many notice or review the receipts and the store rep and online customer lead behavior was unacceptable

I asked to purchase a top up for data only on my mobile phone with Vodafone as I still had credit till 27/08/2016 but had run out of data, firstly I asked her what was the cheapest prepaid data she had no idea I then said well do you have a $5 prepaid data she looked it up on the register and said yes I asked how much data did it come with she couldn't tell me as she had no idea I then asked her how long it was valid for i.e. 1 week 1 month again she had no idea. I don't understand why you put young girls on the front counter to sell cigarettes and mobile phone plans that have no idea about the law as in asking for ID when young people buy cigarettes or the products they are selling a little training will go a long way here a little information on the products they will be selling and the various phone plans. It's not rocket science and you need an adult on the front counter not a child especially not an inexperienced child with no clue on the products she has to sell.

I have bought a packet of organic macro traditional oats and on reading the back I found that it said Made in Australia from imported ingredients.
I rang Woolworths to find out what the imported ingredients are and where they come from. I was told that the product is Australian and made in Australia and that the labelling is generic . I said that I find that very misleading and again I was told that the product is all Australian . Who is telling the truth. How are we supposed to trust the labelling. Don't we have a right to know what we are eating?
I would like to see correct and true labelling of products.

I have been receiving woolwoths emails on a daily basis. I have been trying to unsubscribe on a daily basis. With every email that is send to me, I unsusbribe.

I have tried to call WW at the number provided in the emails to stop the emails, but in about an hour I have spoken to 10 different people and a whole bunch of music, just to tell me 'you are speaking to the wrong person, Ill put ypu though'.
I dont want emails any more but how can you stop it if no one is willing to help. I also DO NOT want to speak to another WW consultant.

Can someone please tell me why a gift card has an expiry date? I was given $100 gift card some time ago (April 2015), and had forgotten all about it until recently. So today 30 July 2016 I went to redeem this gift card at my local Woolworths supermarket. Somewhere in the fine print, in print (so small I can't even read it when I'm wearing my glasses), it tells me that this card expires 12 months after issue. Why? Woolworths were happy to accept the $100 for the card. But because I forgot to use it, it expires. Surely this card should represent an 'advance payment' to Woolworths? Why should they not honour it? What an absolute rort. I believe that if the card has not been redeemed, the company should honour a gift card.

This my 3rd email. I wasn't sure if the email went through because my computer crashed. The day the news broke of nice tragedy france I as many others found it upsetting. I went for petrol as I have two cars I buy at least once or twice a week. Staff are always friendly and the woman serving that day was normally bright and bubbly. I mentioned the france tragedy only to be chastised in front of a customer. Rude and uncalled for and telling me that isis wanted this sort of talk. I was flabbergasted I went to pay for petrol takes a few seconds no need for a lecture. She could have made a quick comment. I worked for telstra 14 years we were taught the respect the customer and listen. A few days later in for petrol again I felt uncomfortable with the attitude not nasty but an attitude cold and terse. As I am in shopping several times a week at woollies I find myself avoiding petrol when the same lady is working. Never have been in this situation and now I am thinking of changing where I get my petrol.. Hope this complaint arrives this time.
This was very humiliating. Thank you mrs whelan

On 29th of July, at 6:56pm exact, the sales assistant at the cashier named Erin not only ruined my day, but led me to shock to witness such an unprofessional, disrespectful and rude customer service. I was at the register with an escargot from the Woolies' bakery in my hand. I stood there for a while because she did not even care my presence but seemed to be annoyed for some reason. She gave me her attention when I finally called her, but she suddenly shouted at me, 'Self-service!' I got really upset by such unexpected rudeness and the customers around me seemed to feel the same way I did. Despite her unprofessional manner, I did not say anything but walked up to the self-service area and paid for my bread. However, I had no other way but to confront her again because the bread needed to be heated up and it could not be done by 'SELF-SERVICE!' I went up to her again and politely asked if she could heat up the bread for me. What she did next just changed the entire image of Woolworth's, so-called one of the top supermarket in Australia, otherwise her reaction could not be explained. For the first time I called her, she did not even look at me. When I called her again, she started breaking the boxes on the floor. (She was not doing anything when I first called her) When she finally looked at me 'thankfully', she was not happy of course. She just snatched the bread from me and chucked it in the microwave with the unhygienic hands that she used to break the boxes. I waited but I started running out of my patience, not only because I was treated unfairly and ruthlessly, but also because it was actually during my 30 minutes break-time from work, of which I had to spend 10 minutes to travel back and forth plus grabbing the item, and another 10 minutes just got wasted because she was not 'in the right mood.' When the bread went into the microwave, the time was 6:56pm, and my breaktime finished at 7pm exact, meaning I would not be able to finish it anyway even if I got it on time. The longest 30 seconds passed and the microwave finished heating. I looked at Erin, and of course, she did not care. She was right in front of the microwave when it finished heating, but when it beeped, she just walked away and went upto the boxes again. I just lost my words and was not sure what to do. She was clearly not 'happy' about something and I started to wonder if 'mood' should affect the quality of the service that is expected to be provided. Of course, it was not true. I also work at the retail store, and I know for sure, it should never be an exception. Anyways, I had to ask her again, to just grab that bread out for me. She ignored me. The time was ticking, and I had no other option but ask her again. I did not raise my voice, since I knew there was nothing good for me if I started to argue with her. I asked again. She looked at me, and again, shouted at me saying 'I'm tryna do ma job here!' I did not even get surprised this time. Well, what else can your priority number one duty be when you are at the register and there is a customer waiting? Closed registers do not mean 'Just be quiet and wait for your bread, but I don't care even if it gets cold cuz my mood isn't right.' I did not way anything and was handed over the bread, when she fiercely glared at me as if I asked for something that I should never have done. I walked out of the store, thinking I will never going back there, unless Woolworth's realise that minor group of people they employ can ruin their entire image, which they have been investing millions and millions of dollars and time and efforts to build up. Seriously, people who do not understand the definition of customer service should not be in the position to serve customers.