On June 29, 2023 we attented a presentation, which we were convinced to do after booking a room at the Kingsgate that did not require it. We figured a 1.5-2 hr presentation wouldn't be a big deal and the properties in the area seemed nice.
The challenge was that me and my wife traveling with our 3 children, attending a presentation that if dragged out would not go so well. We were interested to hear the offering, and were offered a 7 night stay upon completion whether we accepted or not.
Well 1.5hr came and went, and that's only when they proposed an offer and it was very vague. At that point I was on borrowed time with 2 of my children who needed to go down for a nap. The issue is that my wife then had to go to the car, and we were told it wouldn't be an issue with completing the session and follow up questions since we decided it wouldn't be a good fit.
Due to the 3 or 4 additional stages of questioning etc, which drags out another 30-45 min my wife was in the car, and I was told we could not complete the review.
Needless to say, I tried reaching out to get that 7 night stay, and no response.
Nobody even followed up after the fact. I had even offered for the rep to come out to the car if there were questions for my wife, but they would not.
My take on this is not only are the sales reps inconsiderate of personal circumstances, i.e. my children who could not stay beyond the 2 hrs. And I was willing to stay but then not allowing me to complete the session to obtain the 7 night stay.
I'd also like to add, that there's nothing to do with children. I am baffled by the fact that they want families to attend altogether even with young children, and then have nothing for them to do. There was no play area for them, no games etc.
The tactics to add stress to matters to pressure vacationers into purchasing is beyond something I expected especially when your on a family vacation and trying to educate yourself on what options are out there.
Claimed loss: 2 hours of time on vacation
Desired outcome: 7 night stay as promised
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