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1Xbet Account [protected]
Name surname: Rotareanu Vadim
recorded case by bookmaker [#[protected]]
Problem description:
Bookmaker has canceled all my winnings
28.12.2023 i has opened an account to 1xbet and i has deposites 3151.24 MDL.
On 30.12.2023 i has already >20000mdl.
When i tried to withdrawn some money , i has received an rejection with comments-->i have to contact security team.
I has contacted the security team and share with them the following photos:
1. photo of ID card --> done
2. photos of the bank card 402811******3632(both sides).
The bank card number must be covered, except for the first 6 and last 4 digits, and the CVC/CVV code on the flip side can be covered as well --> done
3. Please make a selfie, holding your document near your face. Also, next to you should be the computer (or mobile device) where we can see your inbox messages from security department (this message).
Your face, your document in the hand and the dialogue with the Security department opened on any device should be fully and clearly seen on the same photo. All data should be clearly visible --> done.
4. Then they ask me if i know 2 different guys ( one or them i confirm that i know because we are practice same sport).
5. Then they inform me that the cancel all my winning.
Before they cancel my winning i had already >31000 on my account.
Most of the bets i has placed on basketball different leagues and teams.
Remark: i never played before on 1xbet and i never had multi-account. (1xbet didn't react when i request some evidences).
My mail in case of contact : [protected]@mail ru
Claimed loss: 28000 mdl(aprox 1750 $)
Desired outcome: Please refund all my winnings.
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This complaint has been resolved automatically due to user's inactivity.
Hello 1xbet team,
I never had before any other account on 1xbet - even now you was not able to proof this statement.
This statement has done by your team based on your assumption without a clear evidences.
While i managed to share with your security team all docs and evidences that this account is mine.
Please present here the evidences instead of your company assumption.
Hi!
Thank you for sharing your feedback. Your opinion is important to us, and we're committed to enhancing our services based on customer input.
We'd like to assist you further and address any concerns you might have. For us to identify you, please provide us with your gaming ID and also provide us more details about the situation you encountered. Our team is dedicated to resolving any problems and ensuring a positive experience for our customers.
We appreciate your cooperation and hope to make things right for you.
Best regards,
Alex, the 1xBet Team