Amazon
Reviews and Complaints

I have never knowingly subscribed to Amazon Prime. I have actively refused previous offers of 'free' membership. In any circumstance of a clear attempt to ask me if I want to join Prime, my answer is was and always will be no. The only way this can have happened is 'tricky [censored]'.
Amazon is now charging me for Prime when I didn't ask for it. This is equivalent to extortion. If this is not resolved I will cease using Amazon altogether and will actively never spend a cent on anything Bezos related again. I will share my experience with others.

I returned a phone back to Amazon and Amazon refused to refund me. I dd return the items under camera glare and yet they refused to pay me back. Its over $300. I bought a phone that came with a car charger, I returned both the phone and the car charger but Amazon claimed they only saw the car charger. I requested for camera review which they refused to make available. i am pained that Amazon has refused to pay my money back yet the collected my item. This is fraud and I am looking for all ways to get my money back. It is unfair.

I am President of Country Pointe, Miller Place, NY. On 12-30-21 an Amazon truck NY 35754NC struck our gate sensor causing $650.00 in Damages. I attempted to contact local route owners to no avail
I have plate, Witness and video og incident. I have contacted local authorities for further review,
I would like this taken care of

Thank you Charles Spinella Pres Country Pointe Miller Place, NY

email----- [protected]@aol.com Cell [protected]

I have called 4 times to complain, with no call back, its a joke to amazon. two of your amazon delivery drivers have been using my personal driveway property to swap boxes between vans. i asked if they needed some help becuase they were in my driveway for quite awhile, and they made up a story that they were delivering a package, no package was delivered. i told them they were on my personal property, you are tresspassing. they didnt seem to care, i told them to get off my property which they did at their liesure. my main COMPLAINT is they are using my private driveway when not delivering a package. they mess the gravel up, make ruts, turning in and out, i rake once a month and put more gravel on. Im sick and tired of it, it pisses me off the driver lied to me to try and cover up. Next time they may be looking at the end of a shot gun in the dark! If they are not delivering stay off my property!
this incident origanlly happend 1/6/22. 5pm
i would add more pictures but site will only take a minimal amount.
Kayla

ORDER # [protected] was delivered yesterday to my home. We were not home and the driver dropped the package on my front porch, took a picture and left. The problem was this was an extremely light envelope and it was a very cold and windy day yesterday. For the next 20 min after the package was delivered the wind moved my package all around my porch before it picked up may package and sent it sailing off my front porch and down the street. When we got home that evening we had to walk the neighborhood to find my package...found it three doors down across the street in a neighbors yard/bushes. Might want to train your drivers that if they are leaving a very light package/envelope on a windy day, they might want to put part of the package under the door map to keep it from blowing away.

I ordered some thing last year and I still have not got it, they have put my account on hole over it when I told them to remove it and keep the [censored]ing money m.. I sat on the phone yesterday for 12 and a half hours and in the end told me my account is on hold and they can do nothing.. So now I have no money and no package... Great... I will never buy [censored] from them ever again and I have went to the attorney gerald and ic3 fib crime unit and filed complaints and any one with this problem should do the same

Masks was delivered to the wrong address, This has happened several times on orders. My address is 1932 Savannah Place SE washington, dc. But many times the items has sent to 1934 Savannah Place SE washington, dc instead

I have contacted the Amazon phone number [protected] and all I get is the same robot response. The snow blower I Ordered was delivered today and had missing and wrong parts. I attempted to make contact with a live person in attempt to get my problem resolved. All I get was the same robot repeating the same response. I want to send the product back and get a full refund.
I am ready to stop doing business with Amazon.

I have had bad customer service lately with Amazon. It never used to be that way. Now there is nothing but rude people. I received an email asking me to approve or cancel an order that was late with no expected time to arrive. I tried to cancel the order, per the instructions, and it would not cancel. I contacted customer service and their response is below and they they disconnected me. This is not the first time but this is getting close to being the last time. Amazon used to have the best service now it's rude and unhelpful.

Trying to cancel this order since it's delayed and it's telling me to approve or cancel but it will not allow me to cancel. Order# [protected]
Anti-Wrinkle Night Cream with 2.5% Retinol and Hyaluronic Acid - Anti Aging Retinol Moisturizer Cream for Men & Women to Reduce Wrinkles & Dark Spots
9:49 AM
Yadnesh | Customer Service
You cannot cancel the order because the item has already shipped, There is only one option you can return the item when its get delivered.
Y9:50 AM
Why is it asking me to approve then?
9:51 AM
Yadnesh | Customer Service
The item will not get cancel.
Y9:51 AM
Again, why is it asking me to approve it?
9:51 AM
Yadnesh | Customer Service
Please let the order come, when it gets delivered please return the item.
Apart from this order, is there anything else I can assist you with?
Y9:53 AM
I still want to know why I have an email and a red flag on my account to approve the item. Are you not willing to look into it?
9:53 AM
Yadnesh has left. Thanks for contacting Amazon!

On 2021-12-26 I bought a 2020 Apple MacBook Air Laptop: Apple M1 Chip, 13" Retina Display, 8GB RAM, 256GB SSD Storage, Backlit Keyboard, FaceTime HD Camera, Touch ID; Space Grey from Amazon EU S.a.r.L. On 2022-01-02 I asked for a return. I got the following email in 2022-01-03 from [protected]@amazon.co.uk:

We've accepted your return request. Once we've received the item below, we'll issue your refund.

The refund will appear on your Visa within 5-7 working days after we've received the item.

Send by:
Tue, 1 Feb Return method:
LABELLESS _ ROYALMAIL _ Normal Dropoff _ Amazon UK
2020 Apple MacBook Air Laptop...
Estimated refund: £889.00*

The instructions in the website were:

All the items must be sent by 1 Feb, 2022.
Additional Instructions for mailing your parcel
Your QR code will be emailed to you which can be used at participating Post Office locations and Royal Mail Customer Service Points. To check your nearest applicable location, click here, enter your postcode and click on the Delivery/Post Offices tab. Select 'Print returns label' under 'Services' to get a list of applicable Post Offices and Delivery Service Points.
Ensure that there are no other tracking labels attached to your package. If you are shipping any non-hazardous items, completely remove or cover any hazardous materials markings.
Packaging should be sealed before dropping off at the Royal Mail Delivery Office, otherwise packaging charges may apply. You can find Royal Mail Delivery Office near you here
Securely pack and return your items to Amazon.
To ensure safe transportation, the battery must be returned inside the product.

Item Descriptions
Quantity
2020 Apple MacBook Air Laptop: Apple M1 Chip, 13" Retina Display, 8GB RAM, 256GB SSD Storage, Backlit Keyboard, FaceTime HD Camera, Touch ID; Space Grey
1

I took the laptop in a package to Swiss Cottage Royal Mail on the same day of 2022-01-03. On 2022-01-14 I got the following email from [protected]@amazon.co.uk:

We've received the item below and have issued your refund. Thank you for sending the item back. Your return is now complete.

2020 Apple MacBook Air Laptop...
Refund total: £889.00*
Refund will appear on your Visa in 5-7 business days.

On 2022-01-15 the refund appeared in my bank. On 2022-01-16 I got the following email from [protected]@amazon.co.uk:

We are writing to let you know that we received Universal Tumble Dryer Condenser Kit. instead of the original item, 020 Apple MacBook Air Laptop: Apple M1 Chip, 13 Retina Display, 8GB RAM, 256GB SSD Storage, Backlit Keyboard, FaceTime HD Camera, Touch ID; Space Gr, in your return of order #[protected] 020

We are discarding the wrong item that you sent. We will be happy to accept the return of the correct item at your earliest convenience.

Our Account Specialist team is unable to provide support via phone or chat at this time, but if you would like to appeal this decision, please reply to this email.

I replied in the same day with:

I sent the MacBook. I've never even seen a Dryer Condenser Kit. What are the next steps in this?

They sent me another email on 2022-01-17 with:

Thank you for writing to us. We contacted you so that we could better understand the activity on your account.

Your comments and suggestions will help us improve and offer better service to our customers.

At this time we cannot issue a refund for the items you returned to Amazon.

If you would like to appeal this decision, please reply to this email to reach an Account Specialist. Our Customer Service team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.

If you have any order or account-related concerns, please contact our Customer Service team via the link below. Customer service will not be able to answer any other question about the refund on your order .

I returned a smart watch that I ordered from amazon spain because it doesn't match the description.

They send me that they received the carton empty without the watch, and actually I sent it with SEUR, and they are not refunding me, and also not responding to my complain, how this is my problem? if the carrier took the product, why it's my problem?

they respond with this: "We understand that this response may not be what you expected, but unfortunately, I cannot help you with the concession or give you different options than what other servers have informed you in accordance with our current policies."

Have you taken a close look at Amazon's business practices? I'm absolutely not an attorney, so I may have missed the fine print disclosing these two issues:

If you go with Amazon Prime Annual Membership for $119.00 for the year v/s paying $12.99 per month, just know YOU WILL NOT BE REFUNDED or pro rated money back if you decide to cancel it, even after only a few weeks in... They keep you on the hook until your membership comes up for renewal. I saw NOTHING in the attached email indicating this practice.

If you use the Amazon Chase Credit Card for your purchases, and return items - your money is not going back to your card balance. Instead, it goes towards an Amazon "Gift Card" that can NOT be used to pay off the Chase balance, or anything else outside of Amazon. I'm appalled at this business practice. It's like some thrift store that can't afford to refund your money so they only give you in store credit.
I feel bamboozled and I'd like to keep others from making my mistakes.

In gratitude for all you do,

Rashke Catlin

[protected]

After a delivery to Robyn Jeffords, 101 South Heatherstone, Sun Prairie, Wi today, we noticed an adjoining property had damage to their mailbox. The damaged mailbox has debris from a bumper or light surrounding it. Can you please check with your delivery person to see if he/she backed into the mailbox as they existed the common driveway.

Ron Betz
Weybridge Village Condominium Association
[protected]

Delivery By Intelcom Courrier Canada Inc.
Tracking ID: INTLCMC337765034. This package was left on a doorstep. I contacted Intelcom to lodge a complaint that the address for delivery is classified as downtown and not residential. They promised me a call back but I have not heard from them. I spoke to then Dec 28/21. This is the second shipment that has been stolen from the address..both Amazon shipments. I want to know what you can do for me. This was a Christmas gift.

just got package and 2 of 5 bottles were broken, salad dressings

This link will give you access to the folder that has pictures as well.

https://www.dropbox.com/sh/c1x68een05yy9pq/AAA2HYthYRQXGY7j_ZnDky3ra?dl=0

The driver exited the community thru the entry side causing damages to the entry gate; above is thelink to review the photos and video taken.

Please contact me ASAP
[protected]@evergreen-lm.com
Debra Zimmerman [protected]

I have had an account with Amazon since 2000. Some how it has messed up in the last four months and says my account can't be found. They had me reset my account over and over again. I now have something like 30 accounts under the same email. Yet, they can't help me because they don't have enough information to delete my account all together and start fresh. Customer Service is a waste of time and I spent hours trying to resolve my issues with several customer service representatives. Here's the kicker. They decided to charge my card that I have had on record since day for Amazon Prime. However, when I call them and gave them my information. They couldn't find the charge to my card and they told me to have my bank dispute the charge. Amazon used to have great customer service. Not anymore. Amazon needs to be shut down all together and they need to figure out how to run their eCommerce business again.

I purchased one gas on demand hot water heater. They doubled the order. On my credit card. A few months later the bank discontinued the card. Later both water heaters were found to be defective. Amazon sent 2 return labels and i returned them .they said they returned the funds. Impossible as the card was discontinued. Sent the card and bank statements. No reply. No money
.

In December I ordered a pair of Shimano 105 shift levers. A couple of weeks later I received a package from them. It was a disc brake caliper. Through Amazon I sent them a picture of the product they sent me. They said sorry they would fix it. A couple of weeks later I received another package, it was another disc brake caliper exactly the same product they had sent me previously. If they are that incompetent they should not be selling anything.
Thank you,
Chester

I would be giving zero(star) rating to Amazon India but that option was not available so gave rating as one star.I am sharing my worst experience about Amazon India, despite tall claims several issues are there about Amazon, It would be difficult to share all in this platform, as an aggrieved customer (Remember I am prime member of Amazon that comes with a price) but as far as customer service is concerned Amazon does not differentiate Amazon prime vs non prime membership. Today I contacted customer care about daya gift item that I had ordered to be gifted to my better half on her birthday but not only the Item did not get delivered on time, as I had had received a missed call and message from delivery (it reads like call me) but as I called it seems that message expired (in fraction of minutes) so I was compelled to call customer care as you understand it is not easy job to contact customer care personal and personthe person on other end also did not find any fault with delivery even though i explained the urgency the customer care personal was indifferent to my request ( I requested delivery after 5 pm as I am out for my work between 9 Am to 5PM) but customer care person Mr Chetan behaved in most indifferent manner and did not honour my request so I promise from to day onward not to rely on Amazon for shipping any product if that is to be delivered in timeline.