Amazon
Reviews and Complaints

Ordered a prime item on a Tuesday that needed to be signed for so I chose Saturday as the delivery day. Status says will be delivered by Saturday 10pm all week and all day Saturday. Hasn't shipped yet. I get on customer service chat and get transfered around to different people just reading off scripts. No one can say what's happening with it or why it was never bothered to be shipped when it's been almost a week now. This is I believe the 4th time I've had the issue with Amazon packages in the last year. And I live right in a city with a distribution center. I've had some items show up in a day. Amazon is just too unreliable. I'm cancelling my Prime right after I post this complaint 👍

I have been charged 12.99 for something and I have no idea what it is for, I haven't ordered anything in month I paid for it when I ordered it.
Amazon prime amzn.com/bill wa amazon prime serial # 20210813204046935

Customer Service is lousy for a number of reasons. When calling Amazon, every effort is made to connect with an actual person. Nearly all customer calls are directed OUTSIDE OF THE US to the Phillipines. It is the worst customer service and hard to understand. The foreign represents have heavy accents, constantly asking for the same information over and over again, having to spell every request because they aren't US customer service representatives and do not take the extra effort to solve problems that are outside of the "standard Amazon script". Every time I call; I do NOT get a choice for a US customer representative. I can't stand the "avoidance tactics" that Amazon consistently uses to make sure Amazon US customers are not helped in a professional US manner. I did not sign up for a Phillipines Amazon account.

Bought a massage recliner. It arrived via UPS on 07/23/21. I put it together. It does not fit me. It is too small. Filed a return. The reasons why did not fit my reason so I said by by mistake. I spoke to 5 agents giving them the reason I can't use this. The shipper offered me $30.00 to keep it. I said no. They wanted me to return it at my cost, I sad this chair is not what you described. The shipper sent return labels. USPS cannot take packages this large. I now cannot get out of the chair without crawling out on the floor as it won't return to the sitting position when I push on the foot portion. if I recline, I have to put my arms above my head to keep it in the recline position. I have called 15 times and get NO RESPONSE. No communication no nothing. Every agent promises someone will get back to me. None have. I cannot use this chair. It is defective and I want a refund.

There is an article in Readers Digest about things Drivers Don't want you to know. I write this complaint because I have seen this many times. They way the Amazon drivers are handling their vehicles is dangerous and IT IS NOT THEIR FAULT. They are under such pressure that they can't do their jobs safely. And then add to this the monitoring by GPS that is being done and this is simply ridiculous. It almost sounds like the treatment workers would get in a concentration camp or prison.

Another thing. Why is it so damn hard to find a way to contact a reputable person at Amazon to talk with and why is an email not readily available to send messages to. I have a suspicion that no one will have contact me since this does not ask for a name, a phone number, an email or nothing else.
So here is my information.
Chuck Rice
Cell: [protected]
email: [protected]@hotmail.com

I am writing to the Complaints board because I have tried to resolve the loss of my digital content regarding a past Amazon account that was mistakenly closed. I would like to either reopen that account or retrieve the digital property that I purchased (from Audible, Amazon Prime, Amazon Music along with my search history from that account and transfer it to my new account.

I originally opened my Amazon account in 2009. From 2009-2012 I used the email [protected]@yahoo.com (an order from that time is #[protected]). My Audible account was also opened at that time. My audible account number was A28HKN4CVA7

From 2012-2014 I had the same Amazon and Audible account but used the email address [protected]@yahoo.com

Beginning in 2014-May 30, 2021, I had the same Amazon and Audible account but used the email address
[protected]@gmail.com

Over the years, in this same account, I added Amazon Prime, Amazon Music, Amazon Prime, and Prime Video

On or about January 11, 2021, through my Amazon account, I requested that my account be closed; however, on or about Jan. 22, 2021, I was sent an email from Amazon asking if I really wanted to close my account and that if I gave them a payment, my account would not be canceled. I replied that I would like to keep my account open and gave my credit card number. On Jan. 22, 2021, my bank account was charged $128.52 for a year of Amazon Prime.

From Jan. 22, 2021-Sunday May 30, 2021, my Amazon Prime account was up and running; everything was fine.

On Sunday, May 30, I used my Amazon Prime to purchase order #[protected].

On Monday, May 31, 2021, at 1:30 am I received an email from Amazon Prime stating that my Amazon Prime
membership had been canceled at my request.

Beginning on June 1, 2021, I made several phone calls to Amazon and Audible requesting that my account be restored. I was always told that they could not help me but would push my request to the department that could help. à I also
opened a new Amazon Prime Account using the email address [protected]@gmail.com/[protected]

June 15, 2021 - I received an email from Audible (case ID [protected]) telling me my request had been sent to an account specialist - On June 21, I was told that Audible could not upload the audiobooks that I purchased (since 2009) until my Amazon account was reopened. I then called Amazon Prime who again told me they could not help but that they
could still see the information from my canceled account and would send my request to an account specialist and would call back with 5 days - I never received a callback.

On June 29, 2021, I again, called Amazon and spoke to Christian M. He was incredible. He worked hard to help me but was not able to do so. He submitted a form to the team trained to handle my scenario and promised to contact me by July 5, 2021.

On July 1, 2021, I received an email from Mark with Amazon's Executive team. He told me he was able to find a request to cancel my account from me on May 30, 2021. (I did not make this request). He gave me a $100 Amazon gift card as a gesture of "good will".

July 1, 2021, after receiving the email, I called Amazon again explaining that while a appreciated the $100 gift card, I have spent well over $100 on digital content, that I did not request my account be closed on May 30, 2021, and I would very much like my previous account to be reinstated or have the digital content, that I purchased, transferred to my current Amazon Prime account.

On July 5, 2021, I again called Amazon Prime and spoke to Joel S. with the same request and was told he would forward my concern about my digital contents to the correct team, and I would hear back in 3-5 days. à I did not receive a callback.

Because I did not receive a callback, I called Amazon on July 20, 2021, and asked for a supervisor; the supervisor wanted to send in another ticket but told her I would rather wait on the phone until it was settled since I had not received phone calls in the past. I was put on hold. Katty from th3e Leadership team worked with me and was very kind and helpful. I explained that I understood that my account was canceled, I do not believe I requested that cancellation, but regardless of how/why the account was canceled, the digital purchases were still paid for in full and that I wanted the digital content purchased I was disconnected 3 times during this communication. Amazon was very kind and called me back twice. I called back after the 3rd disconnection and was told that my recovery request was sent to the recovery division.

I received two emails on July 20, 2021. The 1st email was from Katty of the leadership team at 4:03- Katty relayed my information to the team in charge of account recovery. The 2nd email was from Roshumnda of Amazon's Tech Support Executive Customer Relations team. - in that email, I was told that because they believed there was a verification of a request to cancel and therefore, I could not have the data associated with that account. I was then told that any further inquiries on this matter would not receive a response.

It is my belief that my previous Amazon Prime account, opened in 2009 was closed by mistake. Additionally, it is my belief, that the digital content purchased (i.e., Audiobooks, music, tv shows, and movies) by me remains my property regardless of the status of that account.

I am respectfully asking, as a longtime customer, and purchaser of much digital content, that my previous account be reinstated, or that the digital property/content I purchased from Audible, Amazon Prime, Amazon Music, along with my search history from that account, be transferred to my new account.

Thank you for your time and consideration in this matter. I look forward to hearing from you and having my digital content returned. I have copies of the emails and of the bank transaction that occurred in January of 2021 if you need that documentation.

Sincerely,
Lora Lane
[protected]@gmail.com
[protected]

I ordered a Dell E6420 laptop but it was a faulty refurb unit that shuts off without notice, losing my work. I sent it back to Amazon Aug 1st, 2021 and was promised a quick replacement by Aug 9th. Today, instead of getting delivery, they emailed a delayed shipment notice stating the unit will ship out Aug 19-23. In all, If I'm lucky, I might get it after nearly 23 days. Worst yet, Amazon has no customer service number to call. They offer an automated response that doesn't answer your questions or give explanations as to what happened. This not the first time I've had trouble with their delayed shipping.

On August 2 we received an Amazon package. When the driver left our driveway, he ran over and damaged our stone border and did not even acknowledge his mistake. This is the third time this has happened. John went out into the driveway, then road to stop the driver but was unsuccessful. The driveway is not small and can be navigated easily, there is plenty of room.

I woke yesterday up to find that someone from your ripped me off to the tune of $400.00. They probably NOT get away free, my bank stopped the payments. This person told me that Amazon was to repay me the money. NOT. I, ve up with my bank and we are going to notify local police in seattle and the FBI computer crimes division.

When I went to log into my account today [protected]) the site said I had to change my password. Amazon sent me a 6 digit code to enter. I did this and then the site said for security it would send me another code to a cell phone number I have not used for almost 2 years. Cannot change the cell phone listed because I cannot log in. Two calls to customer service and both said to open new account. Tried that and the site said I had to create a new email address. That is not going to happen. Called customer service a 3rd time and they said there was nothing they could do to help me. I just needed to create a new email address and then open a new account. I would lose all my purchase and searching history doing this. This whole day has been wasted with trying to log on to amazon and spend my hard earned $ with them. I am angry and very unhappy. I will never create a new email account I would not use just to log onto amazon. I would rather never return and never spend another dime with amazon.

I have charges for 6.42 that I did not do from Amazon Prime, Amzn.com/bill, WA
on disability need my money

[protected] Order number, order placed July 31, 21. I received it on August 3. There were two separate boxes, one had the proper packaging material in it with the product. The case of Friskies wet cat food was in a box by itself. No packaging material at all. The case busted open, almost all of the cans were damaged. I had to keep them, I feed 15 cats a day, four of my own, 8 outside strays & cats that have been trapped, spayed or neutered & returned. There is also a feral colony of 3 I go feed behind a couple fast food restaurants everyday. I couldn't send it back. But they came from the same facility in Lexington, Ky.

Prime membership is a joke when it comes to shipping. I have never received my items on time. Sometimes its many days after the promised time. How am I resolving this matter? By never purchasing from you in the future.

I had four charges to my bank card over the last few months.
Three charges for $14.26 and one charge for $14.39.
I do not have Amazon Prime and I do not want Amazon Prime.
Please help me so I do not get anymore charges. When I created an account just so I can cancel it, I was told I do not have an account.
Can someone please help me once and for all. I do not want credit or anything. I just want someone to help me getting charged again.
I do not want to have to change my bank card again.
Thank you.

Acer Chromebook 14 Zoll (CB314-1H-C7PS) (ChromeOS, Laptop, FHD Display, Akkulaufzeit: Bis zu 12, 5 Stunden, 4 GB LPDDR4 RAM / 64 GB eMMC, 1, 5 Kg leicht
Sold by: Amazon EU S.a.r.L.
Order No [protected]
About 10 days ago I ordered this Chromebook from amazon.de/English instead of from amazon.co.uk primarily to avoid the likelihood of imposition of VAT, now that GB has left the EU. I received it promptly only to discover (i) the Y and Z keys were juxti positioned, and (ii) the on-line keyboard was in German! I complained and returned it 3 days ago, as instructed, but despite 2 emails in the meantime I haven't even got the courtesy of a reply about the latest and when I can expect the originally-ordered chromebook !

I am not expecting much at all, but I can't be silent anymore about this. Amazon has this "bait and switch" tactic of telling me that if I order within X hours, I will get my product by X date. When I order, the confirmation email shows a different date. What's worse is that there is a 50/50 chance that the delivery date in the email will be correct. The latest issue I've had is an order of two pairs of Amazon Essential pants that were marked as Prime 2-Day. The website said they would be delivered by the 31st if I ordered in the next 3 hours and whatever minutes. The 31st came and went and they hadn't even shipped, but now the website pretended it never gave me that date, and instead told me the 4th. On the 2nd, they told me my pants had shipped. Today, the 4th, they are supposed to be delivered by 9PM (in two minutes from now). I checked the tracking info and UPS states they will update delivery estimates when they receive the package. So it did not ship out on the 2nd, and the date was changed. Now they are telling me to wait until the 8th and the reps are ending the chat when I am asking for a refund. And I pay monthly for Amazon Prime for this privilege of late packages! Like I said, I don't expect anything to change, but I will be trying other online retailers for most of my orders. I hope this serves as a warning to other shoppers. I will be taking screen shots of all orders before I place them to document this, not sure what else to do about Amazon's terrible business practices.

I regularly file DMCA notifications on behalf of clients using the specified DMCA format which Amazon are obliged to accept (and which the Amazon website confirms is acceptable). On almost every occasion the submission is rejected for spurious reasons including:
1. Not submitted on the online form - which is not mandatory
2. Mixing trademark and copyright infringement in the same notification reports - even when the report only contains one or the other.

The most recent examples are:
CASE [protected]
CASE [protected]

I will be lodging complaints with the US Copyright Office over Amazon's failure to abide with the DMCA if this complaint is not resolved and my notifications are not progressed swiftly.

Stewart Miller
Director of Operations
Digital Enforcement Concepts (DEC) Ltd
Mobile: [protected]
[protected]@digitalenforcementconcepts.com

I bought a pair of shoes on July 23. The item was paid for in part by an Amazon gift card, Amex rewards points, and an Amex charge. Amazon was unable to deliver the item and so made all the necessary refunds.

On August 3, I attempted to buy another pair of shoes, but was not offered an opportunity to use my Amex rewards points. I contacted Amazon to learn why and was transferred from one clerk to another for 45 minutes. None of the five clerks to whom I was transferred could answer my questions. I cancelled the order for the shoes and will not place another order with Amazon due to the incompetence of your customer service employees, none of whom could answer my question about why I was not offered an opportunity to use my rebated rewards points. The entire experience made shopping at Amazon a headache. Why bother?

Amazon owes me $ 866.12 from 2019 for sales made have asked to be payed many times they will not pay me or even contact me I owe them nothing or any past buyers anything, they are just being [censored]s, I think I just pissed them off and they want to let me know they run the show and do whatever they want, I do have proof that they owe me from them.pay up.

I bought this on 7/28/2021 and just received them 8/2/2021 as I was tasting them I noticed the exp. date said 06021 why would someone sell and ship and out dated product this is not cool at all do they even check the dates? I went for a refund and it says this item can't be refunded REALLY! this is totally crazy OUT DATED, no REFUND UNACCEPTABLE