Amazon
Reviews and Complaints

I live on a long driveway. If ur driver comes down it again as fast as he did again .the sheriff an a tow truck will be bringing ur van an driver back to you !

Order for Logitech Headset with Amazon Prime on 2nd September 2021. Delivery schedule for the item was 3rd September 2021.

Received the notification as item received. But product was not delivered. Called customer care and then they mentioned some thing portal may be incorrect on backend system. Wait for 3 days it will delivered otherwise we will call you.

No one response. Called customer care on 7th September 2021. They mentioned that sorry and no other information.

They will raise for refund for the product and asked to order again.

Order for another headset on 8th September 2021 and supposed to deliver by 9th September 2021.

Again received the notification that item was delivered and haven't received the item.

Called them and they mentioned will check and get back within 2 hours. almost 6+ hours. Till now no response.

Really frustrating and no value for customer time and patience. Very bad customer support and no trust on the platform.

I would like to make a complaint regards to my published book by Amazon Direct Publishing tool. The book was originally published in Word format not on the base of my imagination, when I checked on what was published I unpublished it. Then I several times uploaded without success the epub version, it always displayed final1. epub uploaded successfully, but still the deformed version was there of course I think in order to humiliate me. After several tries I succeeded and the good version, which I also reviewed and screenshoted, it was kept there for 2-3 days, but today again after checking the wrong format has been there for my humiliation and humiliation of my work. Why that wrong version is never removed from there, tell me? What are these tries? Why should I check always if there are not scamming me again and again? Can anyone explain me this nasty behaviour? Why they don't keep there the normal beautiful perfect epub version? I'm asking for confrontation with the responsible person for this scam and financial compensation, I have proofs
Author: Brad Pitt & Aniko Puky: Our Kingdom in Heaven: Handsome King. I emphasize it's total humiliation of a publicly well known person and of course me. Every time I should check on it?, once it's published in its normal version then should stay there so. And Google Play Books on the base of your Amazon Kindle Book link let me to publish again, they asked for a link of a site where it has been published already/ another proof/, so it was at the time of their verification in normal readable epub state. Take a look at the preview proof and the first 3 screenshots and compare. The 9th says epub uploaded successfully, number 4.5, 6, 7 are the screenshots of the published epub.

We have been Prime members for several years and use Amazon exclusively for purchasing and ordering. We recently relocated to St. Croix, which is a US territory. We were informed by Amazon Chat that on Prime Items ordered and delivered we would be reimbursed for shipping charges. That we were required to contact CHAT Rep. once the items where delivered. We were so happy to hear this and have since ordered multiple items to be delivered. We have had no issues with being reimbursed until yesterday. I have personally spent extensive time on line being transferred from one CSR to another. I was informed that I would be reimbursed then abruptly disconnected and transferred to another agent. After being informed that a credit for the $11.97 would be credited I was transferred again. Is there someone that can assist me ? The time spent to correct this has been extremely frustratrating no less caused me much inconvenience. I esplained all this multiple times with multiple reps and continue to get no results. Thank you,

I discovered yesterday, that my bank account was being charged USD 8.99 per month. From 11/3/2019 - 7/9/2021.
I have never knowingly signed up or ever used Amazon prime.
I have just spoken to Their customer service and they have refunded me 4 mths worth and said they could not do anything else. Even when I had questioned them and asked for proof that I had ever signed up or used this service. The person on the phone was helpful but said he was unable to do anything else. I feel like this is down right theft. They took my bank account details from trading on Amazon and duped me somehow.
Whilst I realize I should have spotted this earlier. Dealing with depression poses several challenges, and I confess I do not monitor my account as often as I should. However, that is no excuse for charging customers for services they don t realize they have signed up for.
I have since spotted many emails from Amazon that seem to have gone straight into the junk folder on my inbox. How ironic.
A good resolution for me would be to get re inbursed in full.
Jeremy
[protected]@gmail.com

My name is Adam Dixon and I am getting DAILY calls from Amazon Prime saying I need to complete my payment of $799.
1) How did they get my number
2) I am NOT on Amazon Prime so thanks for leaking my info
3) How do I stop this?

I am more than happy to blog about the lack of security that Amazon has if you would like me to do that. Might get picked up by bigger news, you never know.

Regards
Adam Dixon
[protected]

Talked with multiple reps.

Literally giving the EXACT dress I had put down as the address they needed, as well as the most recent address I JUST USED two days ago. And they said the house number is incorrect when i literally have pictures of packages at that house.
So even though I access the email, KNOW THE ADDRESS, and have the password, ONLY THING PREVENTING ME FROM GETTING IN IS MY OLD PHONE I NO LONGER HAVE I am not the owner.

Terrible Representatives and terrible customer service. Rude Indian women both times who are quick to get a attitude.

I have ordered a book of MSc entrace preparatio previous year solved question paper. My order is pre paid but I didn't get it. Tracking status showing that item is delivered to somewhere else. Expected delivery date is 6-9 but it's delivered on 6sept.
I have not received it please do some enquiry and deliver my product on time.
I appreciate your help.
Thanks a lot ( please solve the issue as soon as possible.)

Please do not send me any information for music not interested! Product odor ban with you is overpriced!like shopping with u but u need to know things that are not ok!

Why should I pay for Prime when Amazon Delivery with a "T" in the shipping tracking NEVER honors NEXT DAY or EVEN 2 DAY… when I use PRIME with NEXT DAY is because I need it NEXT DAY! Or the DAY they promised which was TODAY! It's not even out for delivery. AMAZON DELIVERY is the worst. UPS and even USPS delivers as promised.

Tracking ID: TBA182145443304

USPS keeps trying to deliver my order to Springtown, Tx. I live in Graham, Tx. They have attempted many times according to tracking. Please refund my account. Its too late for it now. It was a gift. It's already 5 days late. Please credit my account with 39.60. Order #[protected]
Judy Layfield

No matter what you look at everything is showing 2 day delivery but when you look at the delivery date it's 7 days delivery. That's pathetic considering a week ago it was showing everything to be within 3 days and now all of a sudden it's changed. Come on Amazon y'all are getting pathetic. I made a call and they are saying it's because of the peak of the season and the stuff might be out of stock or blah blah blah. Excuses don't cut it. I told them I was considering canceling my account due to the slow shipping and he just told me that he doesn't blame me. Ridiculous in my opinion.

I have a unauthorized charge on my card for $12.99 the says Amazon/BIll wa My name is Buford Gardner can you please get back to me as soon as possible I believe it's totally unfair for me to be paying for something that I did not buy maybe it is someone in your company who has stolen my information in purchasing products with it I would like for this matter to be resolved as soon as possible I am a satisfied customer with the service that you've been giving me so far but I am a little disappointing by this unauthorized On my credit card I would like to continue as a customer but I just don't know if this keep happening but what I do so please resolve this problem have a blessed day

Volume 12 of the book series was bound with miss cut pages. Page 401-426 are short, about 3/4 inch from top and cut off at the bottom where I can not read the test. I just noticed the damaged book as this is volume 12. Picture included.

Hi, I am a long standing customer of Amazon - I have a Kindle, an Alexa, I am subscribed to Amazon Music and I subscribe to Amazon Prime. I purchase a great deal from Amazon and have been very happy with the service. I live in the UK but when visiting the USA in 2018, my daughter who lives in California introduced me to how useful Amazon Prime was. She showed it to me on my tablet and when I returned home after my vacation, I happily subscribed to Amazon Prime UK. I am very pleased with the service that I have received since. However, recently I was horrified to find that I was also subscribing to Amazon Prime in the US at the same time as I was subscribed to Amazon Prime in the UK from 2018 and I do not know how this happened. I have been to my credit card provider and they say, although I live in the UK, I have been paying duplicate payments to Amazon Prime in the US for 2018, 2019, 2020 & 2021. The amounts respectively are $99, $119, $119 and $119 which were all totally unnecessary. I was so stressed by this and contacted Amazon.com on 30 August 2021 through chat. This resulted in a refund of payment for this April which I was grateful for i.e. the last $119 of the payments specified above. They said that was all they had the power to do so I had to make this approach to you. Can you please help me withis money which was drawn from my account unnecessarily and I can only think, by accident? I am a pensioner and had not kept check on this and am distraught that so much money was being deducted twice for the one service. Thank you, Tony Murphy
email: [protected]@yahoo.co.uk

I recently tried to sell again via Amazon and found out my Selling account got blocked. I spend a few days contacting chat/seller support/customer support etc. and ended up in an endless loop of people all following script but no one really able of actually reading/listening to the problem I described, probably because it did not fit the script. If this is why you are working with people, you might as well replace them by robots. Please train them to think for themselves, speak up, team up and listen to what a customer tries to tell! and pay them accordingly. I really am utterly disappointed in Amazon at this stage.

Here is my issue
...
I sent an e-mail, quoting:

" I have already an old amazon account
-WITH credit card
-WITH buyer account
-HAD seller account, which you closed due to inactivity.
I can not reactivate this seller account myself and when I try to make a seller account via this page, I am instructed to make a new account because THIS one has in the past been closed by you due to inactivity
so...
I make a new account
same Name, adres, birthday, passport, banknumber
but NEW e-mailadress: [protected] (because your system does not accept the previous e-mailadress of course...)
when I try to enter my credit card, which is of course the same credit card as the one linked to my other account, the process gets stuck: The system does not accept this.
Simply said: I can not make another account. You have to deblock te seller-part on my account.
I did not misbehave or anything then, just was too long inactive as seller.
Please do so and all will be fixed."

... They now sent me a messege via e-mail :
quoting:

" Hello from Amazon Selling Partner Support,
We received your request to close your account. Your account is currently in an inactive status and no further subscription fees will be charged to your account. If you take no further action on your account, it will remain inactive.
If you wish to appeal the deactivation of your account, you may do so via https://sellercentral.amazon.com/performance/dashboard. (...etc")

Great, but the seller part of the account has not been restored.
So I still can not sell
Seems I explicitly also have to ask to restore this one to...

So PLEASE

CAN ANYONE RESTORE THE SELLER PART ON THIS ACCOUNT
because I can not make a new accout, because I just have one name, one adress, one credit card, and one bank-account...
...
I then got an e-mail back

We have set up a special service for our sellers that you can access through our seller Help pages or directly via the following link.
https://sellercentral.amazon.nl/gp/contact-us/contact-amazon-form.html

You can use the following link to contact seller service if you do not have access to Seller Central.
https://sellercentral-europe.amazon.com/gp/help/contact.html?language=nl_NL

You'll also find many answers on the following Help pages.
https://sellercentral.amazon.nl/gp/help/home.html

Please save this e-mail or the links so that you can contact the seller service directly in the future.

Our seller service will be glad to assist you!
...
Which is bloody useless since I can not log in to that page (again: when I do I get the notifcation " Not Authorized, We noticed that it's been a while since you've had any transactions on your Amazon seller account associated with this email address. Because of the inactivity, we have closed this seller account.Your buyer account is not affected.We appreciate that you chose Amazon as a selling channel, and we'd be delighted to see you return. When you're ready, simply register a new account. Thank you, Amazon Seller Performance

...

Today I spoke again to an employee via chat; hereby the conversation (fist part with an really annoying and bad functioning chatbot
...:
Messaging Assistant | Customer Service
Hi, thanks for contacting Amazon. I'm Amazon's chat helper.
I'm here to answer your questions & get the right person to help you out.
As I send you messages, you can select a button to reply. Give it a try.
12:41
Got it
12:41
Messaging Assistant | Customer Service
OK
So, what can I help you with?
12:41
Managing my payment, Prime, or account
12:41
Messaging Assistant | Customer Service
Sure, let me know which of these things you need help with.
12:42
Something else
12:42
Messaging Assistant | Customer Service
Type a little about what you'd like help with so I can get you to the right place.
12:42
I want to reactivate my selling account
12:42
Messaging Assistant | Customer Service
Sure, let me know which of these things you need help with.
12:42
Something else
12:42
Messaging Assistant | Customer Service
Type a little about what you'd like help with so I can get you to the right place.
12:42
I want to speak to someone
12:42
Messaging Assistant | Customer Service
Once we get your phone number, we'll give you a call.
12:42
OK, I'll enter my number
12:43
Messaging Assistant | Customer Service
Thanks for using Amazon!
12:43
Messaging Assistant has left. Thanks for contacting Amazon!
Messaging Assistant | Customer Service
Hi! It's Amazon's messaging assistant again.
So, what can I help you with?
11:45
Managing my payment, Prime, or account
11:45
Messaging Assistant | Customer Service
Sure, let me know which of these things you need help with.
11:46
Something else
11:46
Messaging Assistant | Customer Service
Type a little about what you'd like help with so I can get you to the right place.
11:46
want to end amazon account
11:46
Messaging Assistant | Customer Service
Sure, let me know which of these things you need help with.
11:46
Something else
11:46
Messaging Assistant | Customer Service
Type a little about what you'd like help with so I can get you to the right place.
11:46
end my account
11:46
Messaging Assistant | Customer Service
Sure, let me know which of these things you need help with.
11:46
Need a Customer Service Associate
11:46
Messaging Assistant | Customer Service
Ok, you can chat with an associate now or request a call back.
You can also go to your Customer Service hub to fix most things or to search help pages. What do you prefer?
11:46
Chat with an associate now
11:46
Messaging Assistant | Customer Service
If you have details you think would help the associate, type them here.
An associate will join the chat.
11:46
I want to end my account now
11:46
S
S. has joined & will be ready to chat in just a minute.
Customer Service
Hey, S. here to make your day better.​
S
11:47
Hi S. :-)
I have been a few days chatting over and over about my account and it seems it is an insolvable problem:
11:47
Customer Service
Could you please elaborate the issue?
S
11:48
My last emailcorrespondence was this:
In short:I've been trying to contact the US helpdesk about a very simple problem, which seems to be beyond their grasp, but prohibits me in any way possible to sell via Amazon, whilst I have no bad track record. Here is the problem: I sent them an e-mail, quoting: " I have already an old amazon account -WITH credit card -WITH buyer account -HAD seller account, which you closed due to inactivity. I can not reactivate this seller account myself and when I try to make a seller account via this page, I am instructed to make a new account because THIS one has in the past been closed by you due to inactivity so... I make a new account same Name, adres, birthday, passport, banknumber but NEW e-mailadress: [protected] (because your system does not accept the previous e-mailadress of course...) when I try to enter my credit card, which is of course the same credit card as the one linked to my other account, the process gets stuck: The system does not accept this. Simply said: I can not make another account. You have to deblock te seller-part on my account. I did not misbehave or anything then, just was too long inactive as seller. Please do so and all will be fixed." ... They now sent me a messege via e-mail : quoting: " Hello from Amazon Selling Partner Support, We received your request to close your account. Your account is currently in an inactive status and no further subscription fees will be charged to your account. If you take no further action on your account, it will remain inactive. If you wish to appeal the deactivation of your account, you may do so via https://sellercentral.amazon.com/performance/dashboard. (...etc") Great, but the seller part of the account has not been restored. So I still can not sell Seems I explicitly also have to ask to restore this one to... So PLEASE CAN ANYONE RESTORE THE SELLER PART ON THIS ACCOUNT because I can not make a new accout, because I just have one name, one adress, one credit card, and one bank-account...
Seems there is no way of simply restoring the seller account on my account (the one I am chatting with you now)
and the one that exists for many years and has a long history with credit card, neat payments, etc. only a seller account that has been unused for a while and for that reason been deactivated by you
11:52
K
K. has joined & will be ready to chat in just a minute.
K. | Customer Service
Hello ! This is K. from the other side of the screen to help you today. Nice to meet you :) Hope you are doing good !
K
11:53
I now want to sell a whole lot of books, since I am clearing up my private library (about 200 books), and want to do so on Amazon as a private seller.
Hi :-)
11:53
K. | Customer Service
I understand your concern that you wanted to set up a seller account with amazon
K
11:53
Problem is so far nobody seems to understand the issue I described
Yes. But I cant]
11:54
K. | Customer Service
Please do not worry.
K
11:54
see previous text
11:54
K.| Customer Service
A member of Seller Support will need to help you with this; however, they don't have chat support. They can be reached from your Seller account here: https://sellercentral.amazon.com/cu/contact-us?ref_=id_contactus_shel_xx
K
11:55
That is why I was desperate and thought the only option was to end my whole account as well..
11:55
K. | Customer Service
You can e-mail them using this link and they will help you with the steps
K
11:55
I get this:
11:55
K. | Customer Service
If you are having login difficulties, please see the below help page: https://sellercentral.amazon.com/gp/help/external/login-help.html You can also contact Seller Support directly without logging in here: https://sellercentral.amazon.com/cu/help/contact-us
K
11:55
Not Authorized We noticed that it's been a while since you've had any transactions on your Amazon seller account associated with this email address. Because of the inactivity, we have closed this seller account. Your buyer account is not affected. We appreciate that you chose Amazon as a selling channel, and we'd be delighted to see you return. When you're ready, simply register a new account. Thank you, Amazon Seller Performance
11:55
K. | Customer Service
Thank you for the information.
K
11:55
I already did, that is where I got stranded before.. see previous text, ...
11:56
K.| Customer Service
You can again contact them without logging into it and report this as they are separate team and only they will be able to help you with this
K
11:56
Both links you gave, give the same result:
so if you have a contact link that works?
11:57
K. | Customer Service
You can also visit Seller Central's Help pages to learn more: https://services.amazon.com/
THese are the links to contact them
I request you to again e-mail them and report the issue and they will get back to you with the details
K
11:59
Nope. I am moving in circles. Everybody just follows scripts like robots. Please end my account now.
It is the only option so it seems.
11:59
K.| Customer Service
I am sorry you feel that way but this is the feasible solution from my end
K
12:00
As I said before. Tried it all.. If you at your side close an seller account and one person has just one adress and one vise and one e-mail, there is no way to start an second seller account. I am sorry that no one want to listen to me when I try to explain that to anyone
So the only option then seems to be to delete my account completely. Please do so. I will make a new account later.
12:03
...
As you understand by now I am really angry. Just because no one seems to be able to step outside their loop and actually LISTEN. I have the feeling i have a conversation with my coffeemachine, but at least that thing is providing met with a desired product.

So PLEASE not only FIX my problem but also DO something about the issue behind this workflow/state of mind. I DO not want to get stranded in a swamp of numb flowchart following zombies when I have an issue, and I do think there are a lot more of me.

Some time ago after being an Amazon customer for several years with no problems I had to change my E-Mail address. After that every time I tried to access my account I ran into the request to "type in what I see in the code box". I did that, I called, with no real help. One Amazon employee I spoke to asked me a bunch of questions I answered but he seemed suspicious that I was who I said I was. I gave up trying to order anything for about a year but on a whim I tried again and after running the gauntlet I was finally successful in getting on an account using both my new E-maIL and my new password. I just recently ordered some 675 hearing aid batteries that are on their way but today when I went online to see when I would get them I ran into the same old block. I typed in my E-mail( which has been working) and my password but Amazon is recycling me through the same frustrating routine. I follow the directions, type in my password use my E-mail, and type in the code( type what you see ect.) and it just loops me back to the same request over and over again. I would like to do business with Amazon as I did for about 5 years before all this happened but it isn't working so after receiving this last order, it indeed will probably be my last order sorry to say. It's sad that simply using an Amazon account has become so problematic and complex. Regards, Mr. J. Molloy.

I previously sent to you the wrong company name. The company was supposed to be chinatera limited. Date ordered was 12 august bn5110647818
Usd $18.97 I ordered two different bags but received two the same. The one I wanted was item number kfymhbd210724_[protected]_01 I received 2 mickey mouse bags instead. I hope I haven't put you to so much trouble. I have trouble remembering what came from where.

We get charged 12.99 every month and we don't have any Amazon accounts

On 8/28/21, your delivery driver, Martin A Warren, hit and uprooted my tree which caused damage to my drive. He was trying to turn his vehicle around at the end of the road, backing up into my tree twice.

Vin # 1FTBR3X83MKA46170, Oregon license plate T622002.

The damage will need to be repaired. I am requesting $200. 00 for the repair and replacement of the tree.