Amazon
Reviews and Complaints

my buying privileges was suspended due to issues with missing and return items. My
goal is to provide a completely accurate condition and description for all listings. I have constantly victim of FedEx driver stealing and damaging boxes (for example he temper my package on12, 13, 14 of July), for 2 year and half, I have contacted amazon customer support numerous times about this FedEx driver opening and taking my order. Also I contacting FedEx itself. and got the police report for every damage and missing box and also offer the amazon with video surveillance. The customer service told me to send damaged items back and they will refund or replace it. On July 18, I was hospitalized because of my sickle cell. On that day I received an email from an Account Specialist stating about an excessive return, I was not able to contact you and let you know about what customer service told me to do.

I have been letting the police department know, 2 most recent example this year is officer / SOLIS, D. / #33695 /2021-BCSO-008158 and officer/teller/#4204/2021-bcso-014788. and they have enough documents to make the arrest of FedEx driver.
After appealing my suspension for returns, I was notified on Wednesday, August 18, that my account has been restored by Amazon Customer Service and that I would resume my membership by using amazon lockers. My only activity between August 18 to August 20 was requesting that Customer Service provide me the details with using the Amazon lockers for future purchases. Then on Friday, August 20, I was notified that my account has been suspended again. During that time, I have not made any purchases nor returned any items. I have been on the phone with Customer Service twice since this most recent suspension trying to resolve the issue to no avail.

Driver drove at excessive speed down a private drive. I tried flagging him down as he left and I was ignored. There was a delivery today at either 61 or 63 brindletown rd new egypt.
Driver was an [censored]. Next time I will damage the truck. Maybe with a brick. Slow the f down. 10 mph. It would take another 30 seconds to be safe. There are also children that live on this easement.
This has not been the first time. Just so you know, that's why I stopped ordering anything from you.
Fix this or it will get ugly

On 8/21/21 I placed an order for a few items, I received a notice on 8/23/21 that the dog rawhide twist chick wrap was delivered, I ordered 2 at 19.99 each. I was notified that they were left in the mail room of my apartment building, I went down to the mailroom, and they were not there. I have made several attempts to get the item redelivered or get a refund, but Amazon is not cooperating. I have 6 calls, and they sent an electronic incident report for me to fill out, however it does not allow for editing. They are stonewalling me and I am fed up

I ordered 2 different prints on bags and got a Mickey Mouse bag and other was Chicken bag.

DIANE WRIGHT
5:28 PM (15 minutes ago)
to crs-replies, cfletcher, A24PZ68MGUMXOL

I need your help. My delivery today was not delivered to my apartment. The truck driver states that it was delivered to my mailroom. This is an apartment building with 75 units and we do not have a mailroom. Here are my ORDER.
If the driver can't deliver to my apartment today, then please issue me a refund. As a Prime Member I love the item and the prices. This is why I shop at least three times a week. I had an order yesterday and the driver placed my package in front of my door, which was wonderful. Please help me, I am a disabled senior citizen with total knee replacements and I can't go looking around this huge building looking from my packages. HELP! Thank you.
DIANE R. WRIGHT

ORDER # [protected]
ORDER # [protected] # [protected] # [protected]

DIANE WRIGHT
Mon, Aug 16, 2:44 PM (9 days ago)
to ajassy, cfletcher

She, Dottie K. In your Logistic Department was lazy, did not try to help me with my refunds. She told me that I have to wait 24 hours or I should go downstairs and look for my packages. I told her that I had two total knee replacements. I should not have to search for my package. In special instructions, it states that all of my packages must be delivered to my apt door. She did not handle this situation correctly. She was uncaring about this problem. I ask her for a manager and she stated that she was the highest person there. This service was unacceptable. This service was HORRIBLE! She should not be allowed to work in this area because she is not trained to handle these cases. As a prime member, I should have received better treatment.

I need your help!
Thank you
Diane Wright
79 Claudia Drive, apt 455
West Haven, CT 06516
[protected]
--
DIANE R. WRIGHT
A Message from Amazon.com Consumer Resolutions Support Team
Amazon Prime Store Card

Amazon.com
Mon, Aug 16, 8:44 PM (9 days ago)
Dear Diane, This is Teo of Amazon.com's Leadership team. I'm sorry to learn of your recent customer service experience when you contacted Amazon earlier today a

DIANE WRIGHT
Wed, Aug 18, 6:04 PM (7 days ago)
Hi Ted, I need your help. My delivery today was not delivered to my apartment. The truck drive states that it was delivered to my mailroom. This is an apartment

DIANE WRIGHT
12:55 AM (16 hours ago)
to crs-replies+A24PZ68MGUMXOL
-
DIANE R. WRIGHT
DIANE WRIGHT
Mon, May 3, 8:00 PM
Hello, My name is Diane R. Wright, [protected]@gmail.com, 79 Claudia Dr. apt 455, West Haven, CT [protected] I have called and complained numerous t

DIANE WRIGHT
Thu, May 27, 12:03 AM
Thank you for responding to my email so quickly. Carol Fletcher from Amazon called me and I explained what has been going on for over three years. Carol asked m

DIANE WRIGHT
Tue, Jul 27, 5:06 PM
to ajassy, cfletcher
--
DIANE R. WRIGHT

Hello,
My name is ANNE Kececi and I have an amazon account listed with my gmail: anne.[protected]@gmail.com. This account was made while I was in Turkey and 3 weeks ago I moved back to the USA. I even was an amazon prime member for a while. But I can not sign back into my account. I provided my old phone number and verified the credit card with mailing address but there were some security questions that I could not answer so I was refused access to my account. My father (John Roberts - Port Royal. SC) loves amazon and is a prime member. Unless you find a way to get me back into my account with this email, I will refuse any gifts from amazon and I will smear your name in as many ways possible in social media. I will promote walmart even though I hate what their company stands for.

When i make a purchase, I print out a bill that shows the total amount. Then Amazon authorizes the card for that amount. Then they bill the same card individually for the items. If ever they could make it more difficult to reconcile, perhaps they should print the invoices in chinese...It takes an hour to reconcile one purchase from these idiots. You have to guess which invoices go with the original invoice and add them up to make sure. God forbid if you made more than one purchase within a few days of each other, sometimes it take seven days for them to hit all the charges... Nice for one stop shopping but I am done with the headache. zero stars for a billion dollar corporation that cant figure out that businesses use quick books.

I don't want any purchase online, any want appear in my account are unauthorized using my Master Card endings …, , , , , , , 3745 are fraudulent, the only business I have with Amazon.com is Prime video and I'll use another card I had several unauthorized shopping on line, actually I never did any shopping on line, please stop any shopping on line I never authorized not one, I hope don't see any shopping charge in my account

On August 8th I've bought a MacBook Air ($1, 099.99) within tax-free holiday days (from July 31st through August 9th in Florida). During purchase conclusion, the total amount to be paid of $1, 106.99 was properly calculated (taxes applied only over the amount that exceeds the first $1, 000 as determined by the tax-free holiday rules, which means $6.99 taxes = 7% over $99.99). 

Nevertheless, when the invoice was generated I was charged $1, 176.99 ($76.00 taxes that were, therefore, applied to the entire purchase amount, without any tax exemption).

Since then, I've been in contact with Amazon Customer Service requesting a tax refund (to comply with the tax-free holiday).

On August 13th I've received the following feedback: I'm sorry; your order for 2020 Apple MacBook Air Laptop doesn't qualify for the Florida Sales Tax Holiday because the item's price is greater than $1, 000.00. This Sales Tax Holiday is only for qualifying 2020 Apple MacBook Air Laptop priced at $1, 000.00.

Please refer to the following link for more information: http://floridarevenue.com/backtoschool/Pages/default.aspx

In the same day, I've replied that "The information provided that the item purchased was not eligible to the tax-free policy is not correct. As it can be seen in the link you provided,"the first $1, 000 of the sales price of personal computers and related accessories purchased for noncommercial home or personal use are exempt from sales tax". This means I should be only taxed over $99.99 (1099, 99 - first 1, 000 that is tax-free)."

No response was given. I've called them over 7 times placing claims, without a proper response. Today I only got a generic e-mail stating the following:

I'm sorry, but I wasn't able to determine exactly what kind of help you need from your previous correspondence. Most questions are answered in Your Account (https://www.amazon.com/your-account) or in our Help pages, https://www.amazon.com/help. 

This is absurd and really abusive. It's unbelievable that such a big company can't just follow what is determined by tax authorities.

I have noticed that whenever I order products from Amazon as a prime member. I receive an email giving me the date of the shipping of the products being delivered. Then a day later, I get another email saying it will be delivered a day later then the first email says. That is deceitful! Now I must stop the driver from dropping off the delivery at my door. Ridiculous! If the product will not be delivered as it says in the first email then say so. Do not wait and lie by sending an email telling me the product is now being delivered a day later? UN ACCEPTABLE! I could go to a store in person to get what I needed if in the first place you would make me wait 2 days. Thanks!

On 7/1, 7/3, 7/17, 7/16, 8/3, and 8/8, for $13.87 each. These six charges was to my card and I did not authorize this. I want to cancel what ever this is and get a refund. I do not authorize anything like this.

The help deleted the order of my iPhone XR, I could not find it nor the associates could not find it, I am pretty sure someone from a different country deleted it!
I am a disabled veteran, I am quite upset with all of their services.!
And they only sent me the 128 GB, instead of the 512 GB
The bottom left and right is cracked. They put out false advertisement! The workers were trying to help yet did not help, because an associate deleted the iPhone XR on my order, which they could jot even find it, I believe it is someone from a different country!

My box was left at the curb in the pouring rain all day today. The exterior box was disintegrated, the interior box ruined as well. The contents were all wet, including a dipping wet and soggy user manual. I can't comment on the quality of the wet items received, but I can say that Amazon shipping sucks. I saw it was raining hard today, so I put on a hat before leaving for work. How can Amazon put a rocket into space but can't deliver a package to my front door, or at least put the box in a plastic bag or a rainy day? Am I asking for too much?

Hi

I hope you can sort this out for me I ordered a watch and got the wrong one sent it back now they say they are going to charge me for a watch I do not have and sent the wrong one back as advised by Amazon staff member TO RETURN THE WRONG WATCH and the watch I sent in they cannot return back to me.

so now they are going to charge me for something I do not have.

I cannot make a ebt purchase because you are requesting me to put my debit card info on my amazon account. It says on the amazon ebt program website you do not need a credit or debit card or have a amazon membership to make ebt purchases. Amazon is misleading people. I made a compliment with the ftc and other consumer advocate organization's thank you

Order: [protected]-Yiwushi yanglongmaoy

Seller showed proof it was delivered to my building but I never received same. The seller has been no help. If the post office scanned the package and not left it, who's fault is that? This is the first time I'm dealing with this seller. They have the burden to find out from post office who was the postman that day etc.

Arlene Roach

"ECCPP Exhaust System HDSML02T2 Replacement Exhaust Manifolds Fit for [protected] Lancer 4CYL"
O2 sensor
I purchased these items on 8/16/2021 I was logged out of my account have not been able to access shipping tracker or account.
Therefore my email is "[protected]@gmail.com". I Would like a refund ASAP thank you. Please contact me with information on your result in my situation.

My novel has been sold through KDP in the USA and the UK. Can you please explain why the UK ratings and reviews are not been shown on the Amazon.com website, when the USA ratings and reviews are being shown on the Amazon.co.uk website?
For a marketing point of view it would make sense to share all global reviews. It would also greatly benefit the authors who are trying the establish a market for their novels. Thank you.

I purchase two pair od ladies cargo pants from Amzon one was wrong order the other was wrong. I have tried to contaact amazon for correction and they wont even answere me. either send me the right product or a refund. Also I am not a prime menber so quick taking my money for member ship My nane ia Anna Billington and computer adress is [protected]@greenhills.net

My painting of T-Rex wrapped up in Christmas Lights came with the wrong beads. This is a Christmas gift. The correct beads are #MX156. I received MX138. My Invoice ID 64387-PBGFT 16202. My Transaction ID 9CK384876A5340. Please send the correct beads (MX156). Thank you, Linda Sowell. [protected]@aol.com. San Leandro, CA USA. From Chinatera