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Amazon Complaints 2049

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12:29 pm EDT
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Amazon Unknown charge on credit card

Repeating charge of $12.45 that we do not understand and appears to be for nothing. Last appeared 2/5/21 and 3/15/21. Would like to understand what this is for, need to know if it is a scam. This came to our attention when we received a call on 3/15/21 from an unknown source asking if we had purchased something from Amazon for over $700.00. We were asked to hit #1 on the keypad if we had NOT made this purchase. We hit the #1, and there was not further response. We called Capital One, our credit card, and they did not have a record of any such transaction, but did have a record today of a $12.45 charge from Amazon. We did not purchase from Amazon today or in recent past. WE need an explanation for this charge.

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3:15 pm EST

Amazon Customer reviews

For the product Herbtonics Panax Red Ginseng 1500 mg, I have submitted three reviews of the product in the last three weeks. None of them have appeared yet. Attached are images of two of the three reviews which I have submitted. Please investigate and, if possible, publish at least one of my reviews. Thanks in advance.

J. S. Maxwell

Desired outcome: Publish my review(s).

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5:49 am EST

Amazon I was over charged for Amazon Prime and they not only overcharged me they also charged my card 3 extra times within a cpl days for the same service.

We signed up for a free amazon prime acct and could cancel after 30 days. I was not offered or asked if I wanted to continue with their service. I have tried to contact them to resolve this issue and have gotten nowhere. it has been impossible to find a phone number or email correspondence to reach them.

Desired outcome: I would like to have a call from one of the representives to help me understand why my card was charged so many times and what service's it charged for.

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5:08 pm EST
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Amazon Amazon delivery personnel

I have complained previously about this delivery person.

Last time - a few weeks ago, he threw one package and two envelopes onto the house entrance from the sidewalk - too lazy to walk up to the door and place them like other delivery personnel should.

He did the same today, throwing an envelope from the street onto the townhouse entrance.

This delivery was done at Leek Court, Fort Mill, SC 29707 on Wednesday 10th March, 2021 at 4.30 p.m.

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Carol In NJ
Ringwood, New Jersey, US
Mar 16, 2021 8:11 pm EDT

LOL - I received a delivery notification that my delivery was made to a "secure location" at my house. It came with a photograph of where the package was left. The delivery person was actually so stupid they took that photo and published it. It showed my package sitting in the street on top of a snow bank formed from snow plows. It was not even on my property. Seems they hire anyone with a name but not necessarily a brain.

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9:44 am EST

Amazon Can't logon to my account

I can't logon to my account which I have been using for years because they send a code to my cell phone which I can't access because I don't have a smart phone. I tried to get my contact changed to my email address which they have but I am not able to do that because I can't remember all the purchases I have made in the past without opening my account. It's a catch 22 situation. They're solution is to set up a new account by which I would lose all the history on previous purchases. I do not intend to do that.

Desired outcome: Switch my contact for account ID code contact to my email address instead of my cell phone number.

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4:09 pm EST
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Amazon Someone is ordering some thing using my name

I had three phone calls in the passed three months about someone ordering items with account that I do not have with Amazon. The first item amount was $ 74.00 second $ 700 + and today 03/09/2021 the amount was $300 +. I need these orders to be discontinue and look into the account that I don't have with Amazon. I need this be clear my name from any further orders using my name and the account that I never open.

Daniel Yazza
Cell# [protected]

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12:39 pm EST

Amazon This charge on my card

I am asking at this above date and time March 5 2021 that this charge on my card from Amazon.com/ bill was on March 5 in the amount of 14. 03 as my bill reflects. I never ordered or authorized for Amazon prime. I don't order from your company barely ever. Thank you

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9:45 am EST

Amazon *BR56A6FZ3 Amzn.com/bill wa order# 113-9763348-3101019

My credit card was charged by mistake. I have nothing to do with this false charge. I ordered nothing from Amazon! I did have a free trial on Amazon, but was ended long before the trial date was to end, therefore you have charged me for a function that was cancelled before I was to be charged

Desired outcome: total refund of $22.19 + damages

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9:02 pm EST
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Amazon Your Amazon Delivery Driver Problem !!!!

Your Amazon Delivery Driver del 2 cartons yesterday to the wrong address
TODAY the driver del 3 more cartons to the wrong address and left all 5 cartons in the street next curb and right next to my Right front tire in which if I had just jumped into my jeep and not checked for cartons next to my right front tire I would have crushed them !
All thanks to your Company... Plus the real Problem is my address is
88 NW Maywood Drive, Portland Or and all 5 cartons belong next door to
96 NW Maywood Drive, Portland Or. Both address's are listed out front !

Please Deliver to the correct address and not just into the Street for someone to FIND

Dennis Weis

Desired outcome: Please Train your drivers to read the address's !!!!

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11:31 am EST

Amazon order

[protected] placed an order that never revived a tracking number I contacted their outsourced customer service and they put in a request to release a stuck order and told me I would be contacted [n 24 hours. I waited and nothing so [protected] contacted them again and a different ascent told me a ticket was already generated and they couldn't help me and just wait another 48 to 72 hours. I asked for a contact that could help me and said there was no one that could help me. their customer service used to be good but now they put profits over customers by hiring people in a foreign country to us to wait.

Desired outcome: i want my stuff or a refund

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1:46 am EST

Amazon Amazon prime membership

You are nothing other than scammers! I have been charged on my credit card for a membership I never joined. I have seen many many people on-line who have been scammed similarly by you and I will be taking this further to a higher authority.
I will never be doing business with you again and I have recommended that to the others who have been scammed also.
I don't know how you can live with yourselves.

Desired outcome: stop scamming people

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Cherteapet
US
Mar 04, 2021 8:03 pm EST

Thurs., March 04, 2021 I am 2 yrs patience at an end! Continual at check out being signed up for Prime we REPEATEDLY TOLD THEM NO! Do Not Want! Then, only way to get ahold of someone is via f KEYBOARD.. they say, ‘sorry ... here’s a link to help you’ & THE LINK OFFERS TO EXTEND PRIME BY 7 days! We have screen captures in case you don’t believe it! WHY DOESN’T some government agency do something!? Why is there no person to speak to, EVER anymore?! btw, we’ve had account since 1995 & I beta tested for & with Amazon in 1990s.

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4:59 am EDT
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Amazon Billing

I have been charged for two months of Amazon Prime and did not sign up for it. Please remove this for me. Thank for your time and attention regarding this matter.
Respectfully
Marty Parkins

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5:33 pm EST
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Amazon Damages to my building by an Amazon delivery truck

On Friday, 2/5/2021 on or about 4:13 pm an Amazon delivery vehicle damaged my building. Two of my employees both felt and heard the building being hit. They looked out the window and saw the Amazon driver backing up after hitting the building. One of my employees raced down to the parking lot area and took pictures of the Amazon vehicle and driver as he pulled away from the building. I was contacted Amazon and was provided a claim #AMZ202188598. I provided pictures of the Amazon truck, driver, the damages to my building and a repair estimate. A claims agent, Frank Evans, contacted me on Monday, 2/22/2021 and I provided him with the names and contact information for the two witnesses. My claim was denied because according to Amazon there was insufficient evidence or documentation to grant my claim. Specifically, no evidence, no damage to the vehicle associated with this claim. I provided everything as requested and no one from Amazon contacted the witnesses. How do I contact the legal department of Amazon with regard to this claim?
Thank you for your assistance. Roberta Marcus The Marcus Centre [protected] Ext. 4012

Desired outcome: Paid for the damages done by the Amazon vehicle and driver.

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3:39 pm EST

Amazon diamond art work

i ordered 4 things and have not seen it. it has been a month now siting forest park GA. Ordered from there list by 4 get one free. payed with pay pal account.
order no. NHYPISO3697.
TRACKING NO.420360549274890249340640273304
I just found out it is not in the mail system. it was never mailed out.
they made a tracking number up and sent me the number. before you order any thing from this person check the revews on them. or from china at all.

sincery kit kat

Desired outcome: would like my money back.

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2:54 pm EST
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Amazon Delivery of order from amazon

I have been watching the delivery status for my Amazon order. It stated that it would be delivered by UPS on a specific day before a certain time. I saw that the item was at the UPS location around 6 something in the morning of the date of the delivery. I only live about 20 miles away from that UPS location. It never arrived. So, I rechecked the status of the order and now it states that it will be perhaps three more days before it gets to us. Possibly three more days for an order to be delivered that is about 20 miles away? With service like this I should not have placed the order.

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11:00 pm EST
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Amazon Online customer service department

I received my order and it was missing the two sets of curtains I purchased! I reached out to Amazon right away and they told me they had to fo an investigation? They were very rude and almost didn't believe me! Horrible service. I just got the notice that they arent refunding or replacing them ffg or me. So now I'm out 50 something dollars without the product.

Desired outcome: REFUND

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5:41 pm EST

Amazon I’m writing to you about a driver and his reckless driving.

Saturday, February 27 around 4:10 PM a driver came speeding down our cul-de-sac and almost hit my child that was crossing the street. Illinois license plate 103 916c. I yell at him to stop. He told me he was going 20 mph which in a cul-de-sac in this state is 5 to 10 mph. He clearly was not keeping his eyes on the road or paying attention. My address is 2303 Covington Court Plainfield Illinois and it happened right in front of my house.

Matthew Druhn
[protected]@yahoo.com

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12:25 am EST

Amazon Account Blocked, Fraud Order plus No Reply from CS for 6 times

My account is blocked since January 2021. Before it was blocked, I ordered a drone but only a battery arrived. I tried to complain but since my account is blocked, nothing can be done unless it is unblocked. I explained why I cannot provide the relevant documents to unblock my account because the issuer of my debit card is different and they do not provide me with those documents. I tried to seek help on Amazon CS for support, and every time they asked for information and told me to wait for their email within 24-48 hours. I have waited but nothing came. I repeat complaining for the 1st time. I repeat complaining for the 2nd time. I repeat complaining for the 3rd time. I repeat complaining for the 4th time. I repeat complaining for the 5th time. I repeat complaining for the 6th time. I am disappointed and very angry with this horrible company that does not even reply me through email.

Desired outcome: I just want a refund of that drone. Then please delete my account and I am off from Amazon forever.

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4:50 pm EST

Amazon Amazon Delivery trucks parking in Bicycle Lane

Today one of your delivery trucks parked in a designated bicycle lane on state route 789 in Florida (Gulf of Mexico Dr, Longboat Key, FL 34228). It is against Florida law to park in a designated bicycle lane. Your driver told me he could park there because there wasn't a no parking sign. He broke the law and endangered bike riders lives by forcing them into the street and traffic.

Desired outcome: I believe you should send a memo to all your Florida delivery men that parking in the bicycle lane is breaking the law and forbidden.

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2:07 pm EST
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Amazon Blocking my account because my credit card declined a payment for $50 gift card scammed on my account.

I was notified by phone call and text that my Amazon account was scammed. so hoping that it was not true but wanting to talk to Amazon about it I used a phone number that I got off of the internet for Amazon customer service. Somehow the number was the scammer, but I thought I was being safe talking to Amazon and the SOB talked me into giving him $500 dollar Walmart gift card. I know that is gone but there was also over $300 dollars in gift cards that were scam charged to my Amazon account that I did not order or recieve. When I did get to the real Amazon customer service they stopped all but the one $50 one so I called my Credit Card company and they denied the charge. Now Amazon thinks I should reimberce them for the declined charge. I have cancelled all my Credit Cards and got new ones. This was all handled so cleaverly done could it be a Amazon employee or former employee. Can't figure how he got ahold of me when we looked up the Amazon customer Service number on the internet. A few days later my son got a phone text just like the one I discribed to him and he went ahead and pressed one answering "Amazon Fraud Department" and they hung up. Please help stop this scamming. My Daughter gave the New Mexico DA all the information we had and the $500 gift card was cashed in a walmart in Lake Charles Louisianna.

Desired outcome: I would like to be able to use Amazon and use it safely.

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About Amazon

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Amazon is a multinational technology company that is based in Seattle, Washington. It is one of the largest online retailers in the world, offering a wide range of products and services to customers across the globe. The company was founded in 1994 by Jeff Bezos, and it has since grown to become a household name, with a market capitalization of over $1 trillion.

Amazon's success can be attributed to its innovative business model, which has disrupted traditional retail markets. The company's online platform allows customers to browse and purchase products from a vast selection of categories, including electronics, books, clothing, and household items. Amazon also offers a range of services, such as Amazon Prime, which provides customers with free shipping, access to streaming services, and other benefits.

In addition to its retail operations, Amazon has also expanded into other areas of technology, such as cloud computing and artificial intelligence. Amazon Web Services (AWS) is a cloud computing platform that provides businesses with a range of services, including storage, computing power, and analytics. AWS is one of the largest cloud computing providers in the world, with a market share of over 30%.

Amazon's success has not been without controversy, however. The company has faced criticism over its treatment of workers, with reports of poor working conditions and low wages. Amazon has also been accused of anti-competitive practices, with some critics arguing that the company's dominance in the retail market gives it an unfair advantage over smaller competitors.

Despite these challenges, Amazon continues to be a major player in the technology industry, with a strong focus on innovation and customer satisfaction. The company's commitment to providing high-quality products and services has helped it to maintain its position as one of the most valuable companies in the world.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Amazon. Make it specific and clear, such as "Incorrect Item Delivered by Amazon" or "Amazon Prime Membership Unauthorized Renewal".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Mention key areas such as customer service interactions, product quality, delivery issues, or billing discrepancies. Include details of any transactions, order numbers, dates, and communication with Amazon's support. Clearly articulate the nature of the problem, steps you've taken to resolve it, and Amazon's response or lack thereof. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or screenshots that support your claim. Be cautious not to include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect as a resolution from Amazon, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated and justified.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Amazon or other users who may offer advice or share similar experiences.

Overview of Amazon complaint handling

Amazon reviews first appeared on Complaints Board on Dec 12, 2006. The latest review Theft of delivery by currier was posted on Oct 31, 2024. The latest complaint Amazon.com, Pet Centers order was resolved on Aug 03, 2024. Amazon has an average consumer rating of 1 stars from 11987 reviews. Amazon has resolved 114 complaints.
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  1. Amazon Contacts

  2. Amazon phone numbers
    +1 (888) 280-3321
    +1 (888) 280-3321
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    +1 (206) 266-2992
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    +1 (206) 266-4064
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    +1 (514) 209-0984
    +1 (514) 209-0984
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  3. Amazon emails
  4. Amazon address
    1200 12th Ave S, Seattle, Washington, 98144, United States
  5. Amazon social media
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    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 02, 2024
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