AmeriGas Propane
Reviews and Complaints

We ordered Propane on 1/18/22 and received a delivery estimate of 7-10 days. When that time passed, we followed up and were told the propane would be delivered within the next 2 days. On 2/1/22, we contacted Amerigas again since we had no propane at that point. They told us it would be delivered within 24-48 hours. On 2/3/22, we had still not received our propane and were told it would be delivered no later than 2/4/22. We called again today, 2/4/22, and are now being told it will be delivered tomorrow. We have been without propane since 2/1/22 and use propane to heat the house, shower, and cook. The temperature is forecasted to be in the low 20's tonight, currently at 32 degrees, and we have no way to heat our home (currently using space heaters).

We need help.

BTW, our gas was paid for on 1/18/22.

I made an app RE on Jan 18th.

Earliest date avail was Feb 1st.

I received a txt the day before stating a vitrification of my appointment and no one showed up- no call, no txt, no call.

Called Amerigas and was told they would come out today (which was false) then placed on hold for over 20 mins after I asked to speak with a supervisor.

I hung up after the 20 min mark and called back.

Anther 20 mins again: verified no one was coming today and no supervisor was alerted.

Now I am told I have to wait 2 weeks for another “service call”.

I am still waiting to speak to a supervisor!

It’s amazing how I was treated when I was signing up compared to now.

AMERIGAS: GET YOUR ACT TOGETHER!

Customer service complaint listed on this site clearly show you have issues!

It took a week before they could come out to file my tank.

The first driver could not get the cap of the fill valve. Said I had to call company to get a tech out. ( 1 hour on the phone. Said they would take care of it)

2 days later they sent another driver, not a tech. He filled the tank but said it was empty. The gauge read 30 so said the first driver. He than locked the tank so it could not be turned on. Said to call the company and tell then to send a tech.

Call the company another hour on the phone…mostly waiting for someone to pick up. Said they would put me in the head of the line for tech service.

Almost a week later now….tank still locked…no calls from the company..

The price of the fuel was I think high but there is not a live person to talk to.

It used to be a great company, call the local office they would discuss price and and they would just handle anything.

Would never recommend this company

Called to set up a service. They gave me a quote and sent it to me via email. I called to make sure everything was set and they told me that what they have on their end is not the same as the quote I was sent. Basically, they called me a liar. This was after I called 4 different times, was given 4 different numbers, and was on hold 4 different times.

On January 20th I received an email notification that delivery was to be scheduled.

I began calling when the % in the tank was at about 26, and requested delivery. This is the first time in many years that I have had to call because

Amerigas has always filled on a regular schedule.

As of this writing, my tank is at 15%, and I was informed that my request for delivery on Wednesday, Feb 2nd would be "routed", but the rep could give me an assurance that fuel would arrive. WHY NOT?

Something has changed in your organization, and on time delivery has been pink slipped, I guess.

United Woodworking Account # [protected]

We have been buying these tanks 6 at a time, several times a year, since 2010.

They usually deliver from Palatine, IL to Schaumburg, IL. For the last 3 weeks I am told by the following Friday. This afternoon, called yet again as no delivery by Friday (3 weeks in a row) I was called to confirm, Am currently on hold for 30 minutes. After being told I am not on the schedule. Frustrating as the auto system showed here by end of day.

Our warehouse closes at 2:30p.m. So I pushed the button to make sure how late is end of day. Now I am told by customer service I am not on the schedule for delivery. Still on for a supervisor 30 minutes and counting.

On Jan. 14th I ordered 100 gallons of gas and paid in advance for 2423 Cokey Road Rocky Mount, NC 27801 (J LaBrier/L LaBrier). I received an email and text stating they will deliver between Jan.15 thru Jan. 21st. The day of delivery I was at 40%. I called on 01/19 to find out if they are still coming and they told me on 01/21. Therefore, I stayed home from work on Friday 01/21 and still no show. I then again called before noon on Friday to make sure they were still coming and then they told me not until Saturday. I told them that we were expecting 4 to 5 inches of snow that night are they sure they will be here? The lady said yes no problem they will be here. They did not show up therefore, I called on Monday 01/24. And Michael said they will be here on Tuesday so I ordered another 100 gallons to be delivered with the first 100 gallons together. Still no order and and I called again yesterday 01/26 and Angel stated he changed my order to emergency and for some reason my order was not scheduled until the 31st before he changed it and he wanted me to call on 01/27 if I still did not get my propane. It is now the 27th day of Jan and still have NO propane and I am sitting at less than 10% and still waiting for 200 gallons to be delivered. I never had this problem before Ameri Gas took over my account from Macclesfield Gas.

Ive waited since last Tuesday on propane. After about 50 calls to your overseas operators i finally gave upand drove to the shop. A guy said he was our driver and had an accident on thursday. None of your advocates even know of this. So my order sits in limbo aand sadly your advocates have noclue as to how to fixthis. Im caalling the better business bureau today and im making a full fledge social media march explaining how thoroughly incompetant each person in your organization actually are. [protected]

I scheduled a delivery no one told me I had to be home for yet the driver still filled my tank replaced the valve and then turned my service off without notifying me or my wife. They then said it would take 10 days or more for them to come back out and turn my services on they have zero regard for anyone's safety they do not care about you you are simply a number and money to them if you can do everything in your power to avoid this corrupt disgusting company!

The worst propane company in the world . I'm on an automatic refill program with them and they let it ran out (is a 500 gallon tank)..so I called them like 20 times already got the same answers every time "it will be delivered within 24 hours"..is been over 7 days already with no propane and still no delivery yet and the temperature is 24 degrees outside..DO NOT DO BUSINESS WITH THIS COMPANY….

I have called 4 times starting the beginning of October to cancel my convenience pay. They said okay all 4 times, yet I am still on the program and am being billed, showing a past due account balance. They refuse to cancel this program. One of the agents stated that I have to continue to pay even though I have cancelled and they will determine any refund due. I will not pay for something that I cancelled months ago, that they refuse to correct. I do not owe anything as I have a zero actual account balance.

I had less than 5% propane in my tank so I called AmeriGas . I am on Automatic Delivery. I called AmeriGas on 1/13/2022 an informed the customer service agent of the situation. Confirmed the 5% and explained that I needed a delivery. I was told not today, maybe on 1/14/2022 but probably on 1/15/2022. I said that I would be out of propane by then. Customer service said that my delivery request would be expedited. I called back on 1/14/2022 for delivery status and was told I would receive delivery on 1/17/2022. I told the customer service agent that a winter storm was coming, that I would be out of propane before then and that 1/17/2022 was a holiday. Again I was told that my request was being expedited and I told her that it was being expedited when I called on 1/13/2022. So 1/17/2022 comes and goes and no delivery of propane. I call again on 1/18/2022 to check status of delivery and I'm told delivery will be on 1/19/2022. I ran out of propane on 1/17/2022. Again I'm told delivery has been expedited and hopefully they will try to deliver on 1/18/2022. Still waiting for a phone call. The bad thing is, I was suppose to receive a delivery on 11/13/2021 and AmeriGas never showed up. I know that I should have been monitoring this, but that is why I'm on the Automatic Delivery plan.

I have been trying to get an explanation as to why I received my bill, stating that the service date of my gas delivery was dated on 12/19/2021, I understand that the invoice is usually dated the very next day after the delivery and they said that the actual delivery was supposedly delivered on 12/31/2021, which is 12 days later, I kinda question the delivery, I understand that the delivery man came my camera that monitors my driveway shows he was out of and in the truck in 4 minutes. I really thought he didn't put any propane in at all in 4 minutes, since he left no ticket at all and the tank certainly isn't adjacent to the truck. I called and could not speak to anyone except a customer service person that said there was no supervisor available. I certainly can not see a company as large as Amerigas that has no supervisors available. this is the worst company I've ever dealt with. I also tried getting an explanation earlier in the week and was hung up on at least 4 times.

I am on a monthly plan with Amerigas so that they regularly fill my tank and I never run out of propane that heats my home. The property is a rental that my elderly mother lives in.
She ran out of gas on Monday. Today is Friday. It is mid January 2022. The last time they filled the tank was April 2021.
I called Amerigas Monday for an emergency delivery and they said they would be out that day. They never showed. I called them again on Tuesday. They said they escalated the delivery and someone would be out. It is now Friday. I have called everyday since Monday and they tell me everyday that someone will be out. Still nothing. It has been below 20 degrees every night with highs in the 30s.

The local office here will not let anybody in. It seems they have outsourced all of their customer service. I cannot get in touch with anyone local or, anyone in charge for that matter. When I call everything they do is through emails and service tickets, which would be fine except the delivery staff and local staff DO NOT look at any of the notes the customer service people are putting in! I have asked for someone to call me repeatedly. The CS team say they put the note in but we're going on five days and still nothing. No gas, no phone call...nothing!

At his point this is a criminal matter. Amerigas is taking our money every month for a service and product they have not provided. We are in an emergency situation and there is no person in charge that I can contact and they are still not providing the product we already paid for.

I am currently on hold with the CS team for the 5th day in a row. She has just told me that they should get to me within 24 hours. I said this was unacceptable. I am already 45 minutes into this call and there seems to be NO resolution in sight. This has to be a criminal matter at this point and I am going to seek legal advice after this.

Run away, I thought this was a great company. But after being with them from 3 years.. They are crap! First let me tell you why we went to them 3 year ago. The propane company that had the account when we bought this home was refusing to upgrade the tank size to a 500 gal. When they picked up the tank they claimed that there was less gas in tank them actual and so wasn't going to refund the correct amount for unused gas. Thank god I took a picture of the gauge before it was picked up. Anyways amerigas saved us, they had a actual person answering phones off hours. We were able to order and get account setup on a weekend. Super smooth for everything. But 2 years ago, we were running though propane faster than normal.. Actual went out totally. They discover a pin hole leak on the control value of the hot water tank. We got lock out of propane use. Note I have hot water baseboard heat on propane and hot water heater. No propane =no house heat, no hot water - oh and this was the holidays. 2 weeks before christmas. Amerigas charged me for the leak check - $75 dollars, told us its our problem to get fixed. Was ripped off by a guy that replace the heater with the wrong kind a gas tank - natural is not lp. Amerigas put 50% in. Without my knowledge that the water heater was wrong. We run out of propane in days. Amerigas again locked us out. $2000 dollars in propane, labor and appliances, amerigas didn't care, charge us again for the leak check and I had no more money. It took another 2 weeks to get back up and running with both heater and water tank. We had no propane for almost a month. Did amerigas care — no, they made money on our bad luck. Not even a discount or payment plan. Now that brings us to my past two orders. With propane being a fortune. I decided to get the tank full before the full winter prices kill my budget. Order 380 gals which was $780, that was to get us to 80% from 40%. Amerigas delivery window was a ten days... 20 days later I got my delivery which instead of it taking us to 80% I was at 20% when they came. I called twice and their answer to why it was 12 days past the time frame. "I had 40%, I didnt need it yet".. I was pissed. Because of covid, my husband lost his job - single income with 4 people to budget for 6 months. I didn't need propane, I just like spending money on useless items. Right and money just falls from the sky. What gives a company the right to dictate when you get something you have paid for with promised a date. If there was c.O. D around maybe but 12 days past. Now today again I ordered $800 worth of propane. Promise time frame screen shot was 7th to 11th. On the 10th they changed it to the 13th. I called and confirmed we were getting a order today, even added gallons to the order which made it now $1000 order. All before 11am. 6pm no propane, tank is now below 10%.. Estimated 5 days left of propane. Winter cold front friday (tomorrow) I can't have my house temp above 60 degree or I will be out by the weekend (no service on weekends or after hours). Amerigas - no more live person after hours. Have a issue after hours - oh well. And to top all of this, in trying to find a way to get someone on the phone I got online into my account. They change my estimated % of my tank from 12% to 79% full. Really no propane and my tank is full. Falsified information is what you get with this company. I been nice and understanding but they are messing with the well fair of my family. They going to pay for my doctor bills when we all get sick because there no heat. No more with this selfish, expensive company. Remember the customer is 98% right, no customers=no money=no company.
They don't care about america, they are crap!

I called Amerigas last Monday (jan 3) to inform them that thier estimate of the amount of gas in my tank was wrong and that I needed a delivery as soon as possible to avoid running out of gas, ..I was told that an"expeditied delivery" was put in and I would get gas within 24 hrs..It is now the following Monday(jan10th) and I still have not gotten a gas delivery, despite calling EVERY DAY and telling the them the situation and being told that I would definitely be getting gas with 24 hrs .I have not run out only becasue i stopped using my gas stove to cook and instead have been using a camp stove powered by a 20 lb tank that i borrowed from a friend of mine who uses electricity to cook, .but also is waiting for a week for gas for his fireplace .Unbelievably bad customer service and OUTRIGHT LIES about when to expect delivery ..Oh, and when you call they can hear everything you say but everything they say is garbled, which they blame on "technical diffuculties" but is done on purpose to discourage calls

I have been on the phone for 4 hours today trying to get a customer service representative. I am either on hold for an hour and four minutes or they tell me their connection is bad and to call back and they hang up on me. I have full service on my end. So the issue is on their end. I live in Ohio and currently our home has not risen above 59 degrees because our propane is freezing in our tank. We have scheduled appointments since November to have someone come look at our tank and every time we schedule and plan our day around the service no one shows up. We are paying $167 per month for a service we cannot use and are in contract with AmeriGas for three years who is not providing us with the services promised. They allow our tank to run out for a week before they even make a delivery. I am so frustrated and need to heat a house that has four children living in it. I am beyond frustrated and upset by this company. Over charging, charging for services not provided, and not caring about their customers.

On Tuesday January 4th 2022 we ran out of propane at our office, so no heat. I called and they told me that we would receive propane in 24 hours, well that never happened. I called again on Wednesday and they told me that someone had put a hold on the delivery due to that we needed a inspection because we had ran out of propane, and they needed a contact for someone that would be there to let them in, she said that we were put on a emergency delivery, so I provided a phone # and no one showed up. I called on Thursday and asked why they were refusing to delivery propane, and of course I got the same [censored] response as every other day, we are so sorry and your order has been expedited to 1 day. That's real nice, our account has had this expedited to 1 day since 1-6-22 and today is the 1-10-22 and no propane. So on Thursday a safety inspector came out and gave us maybe 5 gallons into our 250 gallon tank and told dispatch that we were safe to deliver propane. This is a joke, 5 gallons might last over night. We are a very large user, we have been on a auto-fill for many years and go threw 100 to 200 gallons every 2 months in the winter. Okay Friday still no propane, I was told that we were scheduled to be the first delivery on Saturday morning. It's now Monday and still no propane, and now I can't even reach a live person and the phone...What is wrong with this company? Why are they lying to all of us? I see a lot of complaints over the last few months, that sound just like our situation.