Billion Stars Express review: Unacceptable behaviour of driver

To whomever it may concern,

Dropping this message to raise a complaint against the driver.

Following are the details:

Departure date and time: 3rd November, 2023 at 12:30pm.

Route: Berjaya Times Square, Kuala Lumpur to Kitchener Complex (Lavender MRT, Singapore)

1. When the bus reached Berjaya Times Square, my Fiancé went to the driver to check if it was the correct bus, but the driver was very rude. Moreover, the bus was very dirty and uncomfortable which had food litters and sand with tiny stones on the chairs. My Fiancé and I had to clean the dirty seats so that we could sit.

2. At the next stop, which was at TBS, the driver rounded almost 3 times around TBS and then ended up stopping at the petrol station to refuel the bus. Then, once the bus was refuelled, the driver drove to the pick-up point. At the pick-up point, all passengers were told to visit the washroom before the journey as he would only make the next stop straight at JB Larkin.

Many passengers have visited the washroom and have returned to their seat. But the driver waited for 2 hours and then made a move from TBS which we felt was too long and unnecessary.

3. Once we left TBS, the driver stopped at a Shell Petrol Pump before or at around Pagoh.

All the passengers got down to go to the washroom, so my Fiancé and I also decided to go. While we were about to leave the bus, the driver started shouting saying "why do you all need to get down one by one to go toilet, I didn’t stop the bus for you all to go toilet”. Yet, we ignored it.

4. Once done, I got into the bus again along with a Chinese aunty. The driver literally waited for all the Malay passengers before he made a move. Once they were all in, the driver wanted to make a move, but I told him twice him that my Fiancé is still not here, but he refused to wait and said he can't wait anymore that’s all everyone on the bus already, went to his seat and started his engine. But the driver was very stubborn, he still made a move and didn't wait. My Fiancé was running towards the bus, and a Chinese passenger too told him to stop the bus as my Fiancé was chasing the bus. Then that is when the driver decides to stop the bus and let my Fiancé in, while shouting and being so rude. Which is not the right way, as he didn’t give us any specific timeline on when to return to the bus. It is unacceptable behaviour; we are paying for the bus ticket to drop us from one location to another not to be left in the mid-way.

5. Then, at Larkin. I needed to use the washroom. So, I walked over to the driver to let him know that I needed to visit the washroom. He was still arrogant; he just nodded his head to me without even giving me an answer.

6. Moreover, the driver also helped a lady passenger to hide her electronic cigarette (vape) in order for her to bring it to Singapore. He was nice to only the Malay passengers and was rude to the rest including my Fiancé and myself.

7. His driving was very reckless and it was very scary to put our lives into someone hands who is doesn’t even care about anyone else other than his own people or himself.