Burlington Coat Factory Direct
Reviews and Complaints

Its amazing racism is not dead! My mom lives in Upper Darby, PA she is a 4'11 korean lady that speaks broken English even though she reads it very well and is very intelligent and can speak 5 different languages even though she is fluent in the korean language my mother tried to help me take care of my 4 kids even though I live in TX. She went to the store up there on 7/14 and notice once she got home that the dress she bought my daughter was too small so she went back to exchange it for a bigger size and stood in line for a long time and got talk to like she was a child had the employees argue with her when she ask for the manager the manager told my mom she could exchange even though she had the receipt from just less then an hour ago and even though she spend like thousands of dollars there every year and told the manager due to the poor customer service they will not be getting her business anymore the manager told my mom that's fine dont come back here anymore I dont care. Where do they do that at to disrespect someone's mom and when I tried to talk to them over the phone cause my mom was in fear that they didn't understand her she was treated like dirt on the ground please avoid this store cause they are highly disrespectful and racist. They had my mom crying and everything making her feel less then a human cause her English is broken.

Yesterday, I went back to Burlington located at the Savannah Mall in hopes of receiving a refund for a dress that I purchased back in March. I am aware of the 30 day refund policy so I was content on receiving a store credit instead of the actual cash back. However, they claimed since it had been more than 3 months since I had purchased the dress and apparently the price had been marked down, the amount I would only be able to receive back would be some $8 and change although I paid $20 for the dress and still had the original receipt.
I don't live on this side of town and the dress had literally been sitting in my closet in the same Burlington bag from the day I purchased it back in March. It was just recently for an event that I went to go put the dress on when I noticed the security tag/sensor was still on it. I don't believe it's fair that one of your stores' employee was so incompetent that she left the security tag on the dress which prevented me from being able to wear it in the first place. As a result, she not only ruined the plans I had for wearing this dress for a special occasion but because of it I can't even get a store credit for the original amount I paid. Since, I did not agree and want to receive $8 back for returning the dress, I told them just to remove the security tag and I would keep it although I no longer need the dress anymore. I hope Burlington does a better job of training their employees to remove sensors as this was extremely an inconvenience for me.

on 6/23/18 my husband and I decided to drive over an hour out of our way to visit the Albany, NY store on our way back to VT from MA. We had not found anything we wanted at the BCF in MA . We spend about an hour and a half shopping and came to the checkout with approximately $180 worth of items. The 2 sales associates looked pretty miserable as we walked up so my husband and I decided to start taking the clothes off the hangers for them. She doesn't greet us and actually gave us quite the look when we walked up. We had a 2pc youth short set ( as well as the special hanger they use for them) and the first thing she said is " these shorts don't have a tag" I stated that t it was a 2pc set and the tag is on the top part, she rolled her eyes and said " No it's not" I repeated that it was clearly a set to which she told me " we don't have sets" After traveling and before I started to argue with this misinformed cashier ( I am in corporate customer care for a living for 10+ years) I walked away from the register, leaving my husband to complete the purchase saying " This is sooooo dumb". The cashier huffed and aggressively pushed the pile of clothes at my husband telling him he could get back in line and wait for a different register. there was only 2 cashiers and the likelihood she would have to wait on him was pretty high! I walked back over grabbed the clothes as we had spent so much time shopping and finally found my 6 foot 8 husband some clothing ...at which time she states to me " how old are you". That was it, Having had enough of her horrible low level customer skills I dropped the clothes and walked out.

I called corporate on 6/25 to register my feedback and being assured BCF took my concerns seriously and someone would be in touch.

On 7/3 having heard nothing at all I called back to see what was going on only to learn that the store manager Melissa had my information since 6/25. I advised that I wanted a regional manager to call me as Melissa did not seem to take my concerns seriously and was told a regional manager would be in touch. 7/4... a HOLIDAY I receive a VM message from store manager Melissa! Really? it's 7/6 and I have yet to hear from anyone else as promised.

Horrible that we traveled to the store and everything that happened after that. Much training is needed at the cashier and upper management level. Very low quality.. I want to be contacted by upper management to discuss.

Bathrooms men and woman are totally disgusting, seems like they never get cleaned up, I complained to the manager and he did absolutely nothing, then I complained to a cashier and got the same results. I bought a creeb a while ago and the manager was up my [censored] like I was stilling it, the once out of the store he started to complain cause wouldn't fit in my car like if he was gonna have to be responsible for it, now that i complained about a real issue ( cause my 3 year old daughter couldn't use the restroom) he does nothing, not counting that the handicap toilet in the men section has literally excrement on the walls. Very, very disappointed.

And I'm calling in regards to a situation is taking place here to Burlington that still says Coat Factory in your Henrietta office here on 3333 West Henrietta Road phone number is [protected] and I came in with my receipt and I tried to return a pair of ripped jeans at the ankles that I was going to wear I didn't have the tags on them cuz I thought they would be fine but I had my receipt they knew it was it was the right pant and I had gun into just about a complete seizure in your store in regards to your 30-day return well out of the 30 days 10 of them were spent in the hospital due to a fall down the stairs I can fax you everything that you need to know even though I don't know about HIPAA but I can fax you whatever you need to prove that I had fallen down I hit hit my head they thought I was having a stroke and I have terrible headaches I just got back from neurology at the hospital and this lady Mary who is in charge was absolutely without a doubt the rudest person I've ever met in my entire life no leeway no nothing even with a receipt first of all I didn't know about 30 days and we're talking about $9.99 and I'll be there when she gave me a Burlington 10 like a gift card or or what not in place of cash okay really something's got to give here I didn't I didn't mean to fall down a flight of stairs and spend days and Hospital where I would have bruises all over my entire body headaches like they're unreal and starting to freak out like I'm going to have a seizure in your store no companionship whatsoever is there someone I can get for you is what I got. Can I get you a seat or anything like that and there's nobody to call because everybody is busy or still at work so my question to you is is this how you're going to continue doing returns to a customer who has a receipt I don't care if it's a discounted 50% off I know it would have been a hassle before without a receipt but I had it I called ahead of time they said I would get my money back not a Burlington gift card thing I needed the money back so that I can go over to JCPenney's and get a pair of pants that I had tried on that look decent these pants that I tried and ripped are shredded the bottom there's no sewing but I'm to hold it up I have to literally either a so it by hand which will take me about 3 weeks or have them professionally done and pay more money for something is cheapest this. I don't know you who needs to call me back but my phone number is [protected] and it first the one girl was going to go ahead and do it for cash but she couldn't get into the computer cuz it wouldn't let her because it was past the 30 days and she was really nice but then they had to call Mary over I said I want to talk to her and then my head started hurting so badly I said you know what I think this needs to go to upper management inexcusable disrespectful Behavior towards someone who is starting to have a seizure in my ears infection so then I start to talk funny if I get upset it's just horrible what I had to go through and you're talking a couple days difference are you kidding me this what I did what I was supposed to do I don't know that Mary Lady there is ever going to truly mean what she says but man oh man she is not the type of person you should have working as a so-called manager at your store in Henrietta she looks like God awful poor person and she has to deal directly with people constantly every day isn't there a code for being clean? I don't want to be rude and I don't want to be. Disrespectful that's not why I'm calling about how her demeanor is I'm calling about how she treated me how she kept repeating things over and over and she just brushed me off on to the next customer I just was like you have got to be kidding me and I said not for nothing you may hear from upper management because no one needs to be treated the way you treated me she goes fine I don't care go ahead again the attitude do these people go to training class before they go to being become a manager or what not because I'll tell you one thing she's rude disrespectful didn't even give a crap about what's happening to me. And I truly believe from the bottom of my heart I should be compensated for all that it happened all that was said and the way it was said and everything about how I was treated talk to I'm 52 years old and I don't ever need someone to talk to me the way she did. I told her I may not look it people always think I'm 32 or 33 but you know what regardless of any age any person no one should be talked to a pond that especially when there's a line waiting and they're just brushing me off I would hope that you would find some compassion and help me out with this matter and give me a call back again my phone number [protected] I'm still sitting in my car waiting for my medicine to kick in so that I'm able to drive because I was getting so upset that's how bad it was is she did not have a care in the world. I know this is pretty long and drawn-out but if I don't say something no one will and the type of person oh my gosh if someone treated me someone treated a person a customer like that like me if I did that I probably would be crying in the bathroom right now and knowing if I'm going to have a job to come back to tomorrow so I hope and pray that you will truly consider giving me a call back and for some kind of compensation my son is in the car with me he had to calm me down with medicine so that I could drive he wanted to go back in there and just give him a piece of his mind saying you don't treat people who have seizures or are couple of days late because of you know certain things come up where you know you're in the hospital and you have no control over it well that's all I have to say I really truly hope that this gets resolved thank you again for your time.Michele Ritzel 47 Foxe Commons Rochester. NY 14624

Hi, this message is in reference to your store location in white plains. I came across a very rude store associate. I was in one of your fitting rooms waiting for my husband with two carts, a stroller and my child in hand. The associate by the name jack asked me two move the carts out of the fitting room. I apologized and told him there were no signs that stated that carts were not allowed in the fitting room. As I proceed to remove the carts he then asked me again in which I responded to give me one second as I had two carts and my stroller. He became very rude and began to say "miss miss" in a very loud voice. I Immediately went for a supervisor who approached him and for some reason thought that the complain was a joke and laughed in my face. This is unacceptable behavior not only coming from a store associate let alone a supervisor. I hope that matter is looked into so that it doesn't occur again to more customers

I was visiting from New York and went to shop at this Burlington 2801 Market St. I noticed that the employee dressed in all black I am assuming he is there for loss prevention keeps following me. My son brought a toy to me and I told him to put it down and this employee immediately picked up the car and put it by the register. My son asks him where did you take the car? He asks why? Are you going to buy it? Why is he questioning a 5 year old about a purchase? And what was the need to immediately pick up the car from where my son put it? We were still standing right there. I left my cart for 30 seconds to put down a bag I decided not to buy and my shopping cart was gone! He took my shopping cart for no reason. I spoke to the cashier and she called everyone up to the front we checked the other custmers and the shopping cart was gone and this man was nowhere to be found. I feel very discriminated. I understand maybe hispanics or even new yorkers don't usually shop there but this is no way to be treated! I am disgusted with Burligton it took me over 30 minutes to get these clothes together to purchase for my vacation and I could not buy my clothes because this employee too my shopping cart.

My husband and I who are older adults one who works at one of the top law firms in the world, and the other at a federal agency got harrassed serval time by an employee named Linda at your Orland Park, Illinois location.

This is absolutely unaccepted and needless to say bad for burlingrons business and reputation.

we both together we at your Orland Park, Illinois store location Saturday May 19, 2018 at about 5:15.

We went in to buy a shower curtain liner, which we have been going to Burlington for years to buy.

we were down the bathroom accessory aisle, looking at the shower curtains we both grabbed one and was looking at it like at consumer-shopper would do, one of them was not wrapped well and started to unravel, all of a sudden a women employee named Linda, came screaming at us, accusing us of taking it out of the package I tried to calm her down by explaining it unraveled and was folded, that we did not. I gave the merchandise to your poor trained sales associate Linda, saying please dont a use is, and that we were looking for a shower curtain liner.

she stood their yelling and screaming at us that the store dosent like people taking merchandise out of the packages she started getting real loud and being out of line,

we tried telling her we didn't it was put on the shelf like that.

she would leave us alone while shopping in the department, she belittled us, tried offending us, really tried pushing buttons.

Finally, I said to my spouse I dont want to shop her, let's leave,

she was standing in the way for us to leave as she was yelling and screaming at two grown adults. finally we made are way around her scared she was going to get violent.

even after making the way around her she tried getting in one of our faces yelling accusing us.

we were walking away, other shoppers we stunned, as we were too. No one deserves this treatment for shopping and respect store merchandise.

your store employ stalked, harassed, threated, accused, and almost caused battery this is unacceptable.

I know you prob dont care, because if you guys hire store employee like Linda, you will think it's not a big deal. But we are hoping we get someone who cares, and talks to Linda, and explained how wrong it is to fight with your shoppers,

first off its had for business,

secondly, we could of pressed charges on her

I hoping this won't happen to no one else, what Linda did to us in the Orland park, illinois store to a husband and wife. By us taking the time out to write this email to you, this will be enough for you to put an end to her behavior.

This needs to be addressed,

thank you for your time

Laynee

[protected]@gmail.com

I'm a LOYAL customer but EVERY time I go to your store located on Broad Street in Richmond, VA- I get treated like crap and the customer service is piss poor & management is no better & cares nothing for the customer. I know it's know as the Hood store but I'm not hood and shouldn't be treated like I'm less day & my buying power means nothing. After today's experience, it's strongly making me feel like NEVER shopping there and exposing my horrible experience with my loyal social media following and fan base!

Hello. I'm going to let the pictures I attached to my complaint do all of the talking for me. This is absolutely disgusting and there's no reason the bathroom should look like this. I've gone to this Burlington several times and a while back I used the bathroom and told myself I would never use the bathroom at this Burlington again! But unfortunately I found myself needing to use the restroom while I was at the store and I honestly became sick to my stomach. This has been going on for far too long. Something has to be done!

HI I recently purchased a pair of cloth Polo shoes that happened to be to little for my son so I returned them to the store for a refund with tags still intact the same way they where when I purchased them the customer service rep who waited on me was persistent that the shoes have been worn no matter what I said and the manager was no help here's a pic so u can judge for yourself and see that they have not been worn at all also I recommend that u give ur employess at store 9070 dixie highway better customer service training

I just left the Burlington in Hoover, Alabama, which closes at 10pm. I watched the security guard locked the doors at 9:35pm, because I was getting out of my car at that time. All I needed was one item for my 3 month old puppy. The security guard wouldn't let me in. I'm disgusted and will never spend another dollar of my hard earned money at this "establishment"! I always get my pet supplies, among numerous other things from here, however that will not happen again. I will take my money elsewhere!

On or about 05/07/2018, I went to Burlington at the Westfield Mall in Chula Vista CA. I have shopped there many times and aside of their lines always being out control I had never had any trouble/problem like that evening.
I could hardly repeat the situation to my husband without getting choked up. The disrespect, humiliation & embarrassment I felt not to mention mistreatment to the customer while I was there was Completely unnecessary & should have been easily avoided.

As I was shopping around I spotted a little Black BeBe shorts outfit with a short sleeve hoodie which was hanging up against the wall with about 4-5 other ones exactly same. I picked one up to and saw that although each piece had there own BeBe Brand tag there was only "1" Burlington Price tag so I grabbed the size L which is what I Needed and along with all my other items went to stand in the long line.
Once I reached the cashier (who by the way was the only person who seemed to understand the issue and did her best with out success) she starts ringing up and once she got to that item she says "This isn't an outfit is that ok?" I replied "Yes it is, that is how I picked it up and all the other you have are also set up that same way" she tells me again and I offered to take her where they were. She brought back all the ones she found there and brings them back. As she was re-entering the cashier section she was stopped by someone who I believe is named Marla. She asked her "what is going on, is there a problem?" My cashier explains to her and she grabs the items and scans it and says "Yeah this isn't a set" I replied and said "but you have them all displayed as such and there they are she brought them back with her" Marla, says to me (with a Horrible tone and attitude) "Yes I know, No need to repeat yourself they were priced/tagged wrong and we are going look into it" I said to her "I understand that may be the case but that is not the customer's fault" and she responds "Well it's not my fault" so I said "Not yours but as an employee of this store you understand that it is the stores Error not the customer's and therefore you should honor the price"

Then approaches Cesar (who you can tell was security) and again ask "what's the problem"? He is started to be told by my cashier and then is cut off by Marla who proceeds to explain.. At that point I said "what seems to be the issue, It's been confirmed that you have displayed for sale as a set which clear was mismarked but again the error is not mine."
Cesar, grabs the Item and right in front of my face starts to inspect making me feel Humiliated as he kept checking for who knows what. Not only did he do that to the one I wanted to Purchase but to the others as well.
At that point I looked at him and said "really are you doing that, are you checking if there was switch or something that I did, check your video"
I got so upset that I said to my cashier "you know what that's fine please finish my transaction so I can get out here" She then says to me "I'm so sorry I thought they would be authorizing the purchase after they saw that they were all priced wrong" I said 'it's not your fault and I appreciate your help"
As I'm leaving your store feeling like a presumed criminal, I see that they are still gather discussing the issue and a new manager"Darleen"has joined in. I walk over to there gather and I said"Look I don't know how any decision making over something so obvious could take so long But I work for a huge corporation in the Executive Escalations and complaints Dept and this would have been the easiest fix. I grab the outfit out of Cesar's hand and said to them "Let me help you all" and I hold it up and look right at Darleen, and said let me ask you if you walk into ANY store and see this along with others exactly the same would you assume your making a set purchase or Individual item? She *without* hesitation said set, then Cesar says "but if you look here *and then pointed at some small print at the right hand bottom corner of the Burlington price tag* it says 1/1 which means it's not a set" I laughed and said "you have to be kidding me 10 I don't work here so I wouldn't even know what that means and 2) I don't have my glasses so can't even read what that says.
I looked at each of them and said"let me teach you how to do your job, the error was not mine it was the store's so the right thing to do would have been to honor the price as marked and re-ticket the others but instead you guys chose to waste my time and make me feel like I was at fault which on your part represents horrible attention to customer service and if you need a customer to tell you how to do your job, then maybe you should all reconsider your position.
I stormed out of the store feeling as bad as possible and unappreciated as a long time customer. I hope this issue gets addressed because I would hate for any one else to have to go through this and feel as mistreated as I did. If there is any possible way of receiving feedback on the outcome, as I would like to be able to return to that store without having to endure mistreatment yet again.

Thank you
Dorothy Mellado
CBR:[protected]

I am an employee at store number 00981. I have received my "yearly overview." I am concerned with the creditbility of the employee that assessed my year at burlington. The employee in question hasn't been working the same duration as I have. So, i'm struggling to compute how the employee in question could be in control of how much of a pay increase I receive over a time period that they weren't present for. Please fix this issue, or have the time to explain this quagmire to me. Also, employees are important.

We work for 7.25 an hour unloading trucks and processing all the merchandise, displaying it and they also make us go out on the floor and help the Full time employees (which make way more money than us and less work is demanded from them), we are not allowed to talk while we work in the warehouse (unless its work related), they're constantly harrasing us yelling at us "move faster", "come on your slow", "move it! We are behind in schedule" (thru no fault of our own). We are constantly being told, " if we dont see you moving your hands at 100miles per hour we are sending you home" ; "if you cannot do this is 7min, there is no place for you in this company". This has been THE worst company i have ever worked for, it does not motivate its employees, its constantly harrasing us and threatening us, when something happens they place the blame on us even tho we all really are giving it are all. Safety rules go out the window in order for them to achieve their goal, but hey! When we had company recently from their big bosses they made everything spick and span you didnt even see one box on the floor, but whilst there is no one they dont care the mess you make on the floor, which you can trip on, as long as your getting all the merchandise out.

I went to return a pair of shoes with out receipt. Item still has tag on it, cashier told me can't accept the item with out receipt. I explained her I did return items with out receipt before, that I was given a gift card instead cash. I told her that I wanted to do some shopping so a gift card won't bother me at all. Cashier kept saying return are not acceptable without receipt, I insisted and eventually she ended saying that she can do the return but she needed the manager approval. So I told her that I understand that. Manager named AMY came up a few minutes later and told me that without receipt returns are not acceptable. I asked her since when the policy has changed, she said 6 months ago. All these happened with some attitude, she wasn't polite, very very careless for costumers needs. She never gave me the option of return getting back a gift card. Didn't ask for ID either. She handled the situation very poorly. Not even giving me the space to talk back. She walked away finishibg the situation right there.
I stepped aside and goggled Burlington's return policy to found out that I was right. I can still return an item without receipt. I told the cashier about what I found out and she couldn't careless either. I left without completing my return, without shopping for the things I needed. This happened today Sunday 29/4/18 at around 3p. At Burlington on Main st in Columbus, Ohio.

HI
My name is Nicole Feliciano,
I got hired in the store in East Hartford, CT about 2 months ago. The Manager PJ called me into the office on 04/17/2018 to tell me about an issue with another co worker that happen over a month ago. I was aware of the situation but in any moment she allowed me to talk, she just started insulting me like I was a child, need to grow up very rude not professional at all, when I am seeing with my own eyes what's happening in the store that she don't addressed. I let her know she told me that's not my problem. I may be young but I do know my standards. She as a manager has no moral in dealing with her employees, there's no caring, team work or integrity in this store. I am very disappointed. I walked out because I didn't deserved to be treated that way. I did call employee relations twice but no response. I appreciate if someone gets back to me at [protected] or [protected].
Thank you for your time.
Nicole Feliciano

This week, I placed an online order for three items - a coat and two pair of shoes. I kept 2 items and returned one - a coat (too tight). There was no receipt in the pkg I recvd. I went online and printed my complete order confirmation email as burlington's website instructed. This was the only email I got from burlington. It had no bar code on it. It was in its original packaging with all tags & the bag it arrived in and the shipping bag as well. The register person, mariah, tried to refund but it wouldn't go thru. She tried the bar code that the plastic bag coat came in and then tried a bar code on the bag the whole order came in but wouldnt work. I also pulled up my email on my phone - no bar code and the entire email was printed out and given to her as well. It had no bar code but the item #, a picture of the item, cost paid, everything was on the email. She called the mgr pamela who was rude from the moment she got there. She told me youre lying when I told her this was the only email I got from burlington. She asked for my email print out, my credit card, my driver license. I gave her them. She continued to be rude. She said "all i'm giving you is an in store credit," giving me no other option. She wouldnt even give me the coat back (without a refund, so I could call online burlington to try and obtain this barcode I apparently needed.) she literally threw my credit card, license. Email and instore credit at me saying, "I feel like i'm throwing these at you" and she stormed off. Very weird because duuuhhh that is exactly what she did. The checkout girl was nice. It was totally the manager pamela who was unbelievably rude to me.in case there are multiple ppl with that name, she was probably a 55-60 year old caucasaun woman with glasses and auburn/red hair. Never been treated so poorly in my life by a store. I shop at this benton harbor mi store often but probably never again. Also, I cannot imagine ordering online again either as, if u need to return something, I never wish to be treated that way again.

l purchased this item on 2/24/18 believing in good faith that it would work. I did not open it immediately due to the inclement weather. When I did open it about a week later and placed it outside, it did not work at all. Believing that I had 30 days to return the item, I returned to the store on 3/15 with my receipt and the item. The cashier immediately said, this is open so I can't return it. Of course it is open, how would I know that it didn't work unless I opened it. She said no. I asked for the manager, and a woman stepped up pretending to be in the role. I explained again that I had to open it to determine that it didn't work. I said it was within the 30 day period. Obviously this woman was not given the authority to override your company policy. She did state that if I had returned it within a week, she would have considered the refund. I restated the 30 day policy and she tapped her fingers on a policy taped to the desk and said 'at manager discretion.' I asked for store credit but she again said no. She wrote down the customer service number and asked me to step aside. I asked for her name and she initially refused stating I didn't need it. Then she provided a fake name of Tony. Is it your policy to lie to customers? I called the number that moment because I was afraid 'Tony' had lied again. I called on 3/16 and spoke with Ashland. She took my information then called the store. Tony's real name is Pamela and the manager was not in. I was assigned case # CSR1185237MCC. I have called twice since then- 3/23 and 4/3. Still no resolution. This is ridiculous for a $5.99 purchase. The store recording states if you are not satisfied for ANY reason, return it within 30 days and with a receipt. I did this and followed your stated rules. My receipt Trans number is 72139. Cashier was Angel. Store # 00594

For the most part, I enjoy shopping in your store. This experience has caused me to reconsider shopping in this particular location. Pamela, the supervisor- aka Tony- was calm and polite, but lacks common customer service acumen. Ashland, the associate I spoke with 3 times, has been helpful and friendly. The store manager, Obi O, has been non-responsive.

I would like a refund in the form of a cash card. At this point, I would ask for more that the $5.99 plus tax that I paid however will accept and expect to be treated fairly. My name is Diane M. My contact information is listed in my case number.

Hi I am customer that was shopping at burlington coat factory located in Central avenue yonkers ny Where a gentlemen approached me and made derogatory remarks inside the store his name tagged read Arnold. He proceeded to tell me he thought i touched him and which i didnt. This incident happen March 31 2018 in the afternoon hours. I felt very unsafe in this environment With hostile employees. I hope this issue is resolved.