Burlington Coat Factory Direct
Reviews and Complaints

My name is Monique Hemingway and this is the last straw for me I have benn picked on and bullied by kertricia Watson long enough something needs to be done. I noticed that Kertricia Watson went pass me with carts full of RTS and in those carts were some blue velvet chairs that looked like mine I knew there were only 2 sets of those chairs in the store one set was in the linens department and the other set I had, so naturally I asked my other supervisor were those my chairs because my layaway was not due out until April 5, 2018. He replied to me that they were and told me to go get my receipt so he could check. I retrieved my documents by that time quinn and kertricia were already in the system looking it up as I went to the counter kertricia said to me your good we are good and proceded to take my chairs back up to layaway, I asked about my other items in the layaway and was told they were handling it. About an hour later Mr. Russ one of the Manager immediately pulled me to the side apologizing claiming that he had accidently pulled my boxes from layaway and returned them to the floor because there were no tags on the boxes. I replied to him that it was impossible because when I put the layaway on I helped bag it and tag it myself to make sure that the tags could and would not come off if they were being moved around. That was not acceptable to me so I asked another supervisor Alicia who was not there the day of the incident a couple of days later about my missing layaway only to be told by her that she was told not to say anything not to mention it by quinn. Alicia said she visibly along with another supervisor Jamila saw Kertricia remove my tags from my boxes in the layaway room that had without a doubt my name and doc numbers on them, kertricia then told Katie to RTS my boxes and return them to stock, Katie did not do it then told Alicia to RTS my items. Alicia refused telling them that my name was on those boxes and refused again and exited the room. So I went the manager Erin who acted as if it was her first time hearing anything about it and it wasn't telling me there was nothing she could do about it I had to speak to the store manage wanting to know where I got my information from and replied Alicia a few minutes later Alicia was immediately called to the managers office and questioned about Kertricia taking the labels off of my layaway and she was asked why she told me it was Kertricia, Alicia then went on to tell them Katie knew about it as well, Katie then entered the office and was asked about the situation and she denied any involvement even after Alicia spoke out and told her she does know what they are talking about. This is only one of many many incidents that has occurred between kertrcia and my self as well as numerous other employees and customer complain to staff and management on a daily basis about Kertricia Watson and nothing is ever done it is always swept under the rug, all we are ever told is you know how she is. I been on going since I started working at Burlington in 2015 I am exhausted upset and the is too much of and hostile environment to work in, there is a major turnover of cashiers because management will not do anything about complaints especially mine of kertrcia's bullying in the workplace.

I went to Burlington store locate inside the Plaza del Sol in Kissimmee and my son the 4 years old he was sitting in the pillow that was in the floor and the associate the name Ms Anita so rude told him get out because he can damage the pillow. She was so rude she even talk to me she talking with the kid 4 years old and I was close to him. She is not professional she need to work in the farm, with animals not with people.

Employee Kiara from store 970 had customer at the register for 15 min.she was the only register and was gathering a long line of customers.she was encouraging a customer to look over her items trying to decide what she would buy.kiara encouraged this.the customer turned and laughed at us and thanked us for our patience.i was actually in a hurry and didnt have time to be patient.when it was my turn and i told her i never agreed to be patient while she took her time . I got a snotty attitude.burlington has certainly gone down hill.
Then upon leavimg a female employee had to haave her bag checked by security.she yelled to them, why dont you check me all up and down while your at it. Had to share.thank you

My name is Abel Camacho. About a week and a half ago, my vehicle broke down at the mall where your stores is in El Centro, Ca. I asked permission from the maintenance guy at the mall if it would be a problem if I fixed my vehicle there. He told me it was fine as long as I cleaned up all my mess, but to do it around the backside of the mall. I pushed it behind Burlington's and had it all torn apart. I noticed that the store manager kept driving up and down the alley street where I was parked. Not one time did he stop to ask or tell us anything about what was going on with my vehicle. He took it upon himself and had my vehicle towed with everything that I owned in it including tools and my wallet. I was living out of my vehicle temporarily until I could afford a place, so everything I owned including work uniforms are in my car. Because of his actions, I am now homeless living behind a dumpster behind the mall because I cannot afford to get my vehicle out of the impound. I am out in the streets because of your manager. He saw the vehicle there before I started tearing it apart to fix it. But waited til I had it completely apart fixing it. I also found out from the maintenance worker here at the mall that he does not like the maintenance guy. Whether this has to do with the manager seeing me constantly talk to the maintenance worker to let him know how far along I am to getting done, his grudge against the maintenance worker was taken out on me. The store manager's reaction to me working on my vehicle there behind the store was very rude and unprofessional. He could have at least stopped one of the numerous times he drove by to tell us that I couldn't work on it there If he didn't want me to. I almost lost my job because of this, and now I have no vehicle to live out of. Because of his actions, I am now living in the streets behind a dumpster with only the clothes I have on because everything else is in my car. I am spreading this around town and on social media because this was unfair and rude behavior on his part considering I asked permission and let someone there know. It just so happened to be somebody he doesn't get along with. That has nothing to do with me. It would be nice if I could at least get some help in getting my car out of the impound because everything I owned is in my car, and he had no right doing what he did. He should have talked to me first. My email address is: [protected]@netzero.com
and I hope to hear from someone about this matter please because I really do not want to spread the word out to everyone on how unprofessional your store manager was in impounding my vehicle and making me lose everything and even almost losing my job. Thank you..

On 17 february I went to store #290 to pick up a layaway. Browsing while I was waiting for my layaway to be retrieved from the warehouse I happened upon a item which is called a bandana pouf which, is a perfect compliment to some pillows I had previously purchased. The pouf didn't have a price on it so I asked a sales associate for assistance. That associate came back with another associate whom did find a price however, when I asked for a tag so that I could purchase it she disappeared and didn't come back. After waiting an extended period of time I decided to go to customer service and then saw the associate putting away rugs. I approached her and expressed my continued interest and her response was "I still need to find a machine to make a tag". I continued on my way to the customer service and stopped another associate and asked for assistance and still got nowhere because that associate never returned either. At this point I just decided to go to customer service and ask for a manager for help. When I got to customer service I had my daughter to wait in the line for me while I inquired about the manager but someone had come up to her to get the pouf so I figured they would get a tag for it. By the time I got to the front of the line I told the person behind me to go ahead of me because I was waiting to make layaway. The associate at the register asked me to step to the side and I assumed it was because there was already someone in the layaway line however, once that person had finished he waited on someone else and not me. I asked him why did he skip me and his reply was "i'm still waiting for someone to make a tag for your pillow". Minutes after that an associate put the pillow in a cart with merchandise going back to the floor and the other associate never said a word. I had to tell her I intended to buy it. At that point I asked for the manger and much to my surprise he was the manager. I then asked him again why was it taking so long to get a tag for the pillow and his response was in a very condescending voice was that 'someone is coming to help you'. I then responded that I had been waiting a long time and had already asked 2 other people previously to help me. His response was "I redirected them" and this again was in a condescending tone. I then told him there was no need to use that condescending tone with me and he should have at least told me what was going on instead of simply telling me to step to the side and wait on other customers. He then responded to me in these exact words "at the end of the day you're just making a layaway and you aren't the only customer". My response to him was I had been waiting longer than the other customers in line, he then responded that he would have my daughter and myself remove from the store. I told him to have us removed if he wanted but I was recording him because I let him know again that I didn't like his tone. Shortly after that someone came to ring up my layaway but I could hear the manager discussing me with 2 other customers. One of the women asked him if he was concerned about losing his job and his response was "i'm not worried, i've been doing this a long time". I thought that was the most unprofessional exhibition I had ever been exposed to. I've worked in customer service for years and we were always told good customer service is job one. The store manager greg williams needs to be reminded of that and that good manners are free. Once I left the store and looked at my receipts I realized that I had paid for the layaway I picked up at 1:45 and didn't finalized the second layaway unto 5:52. When all is said and done I spent close to 2 hours waiting for a tag that was hand written.

My family & I went to shop at Burlington Coat Factory yesterday. We went to check out and Paola was extremely rude to us. We asked for our bedroom bench to be wrapped in plastic and she mentioned with a snotty attitude "I can try but I can promise anything." Then she snapped at us to follow Eric to the benches. Overall, she was very rude & disrespectful. Then she was yelling across the store for someone to take over the register so she could take her 15 min break. However, Eric had taken over & was about to wrap our stuff with no problem.

I am filing this complaint due to the insensitive behavior of a manager named Tammy. She is very rude to her employees. She talks to them with little to no respect, and has the habit of saying extremely rude things. I want something done about this or I will bring a lawyer into the situation with the evidence of a lot of illegal things she and this company has done. Thank you.

As I was walking in boys toddler isle looking for clothes for my two sons I stepped in a hole and twisted my right foot as I stepped down into the hole. It's on boys toddlers isle, round hole on the floor. I told one of the employee and he didn't even apologize and did not ask if I was ok. I showed him the picture and he asked did you or did you not twist your foot and walked away.

HI my name is Darima Stewart, i was in the store on 1/18/2018 at around 6:30pm shopping and from the time i arrived with my 3 children i was followed around the store by the store manager or supervisor whomever he was. Then when i got to the register the manager came up and persistently kept asking if i paid for all my merchandise.. the cashier told him once that she rang up my items then he came back moments later and asked if i paid for some candy that my kids were eating, the cashier informed him again that she had already rang the items up. then he went on to say "Well one of your kids has an item in there hand, are u going to purchase it? I just wanna make sure he does not leave the store with it" unbelievable. i could not believe how rude he was being. I don't like being accused of stealing, and followed around a store, that is very uncomfortable and i am African american, so it seems like i was being stereo typed and racially profiled. I spent $160 bucks in that store last night and i just feel like as a paying customer they could have been a little more respectful to me and my kids.

While shopping at Burlington with my fiancé today, we had been in line and called to a register to check out, during this time the girl that checked us out was very polite and we had asked her if we can use our cousins discount card. The girl at the register stated that our cousin would have to be there in order to get the discount and that she is not aloud to give it out unless the person is there. With that being said, another girl named Amanda C who was already with a customer had came over and looked at my fiancé with a smile and said "you can use mine" Amanda being a young girl was what I observed very flirtatious with my fiancé which I did not appreciate by ANY means. I don't know if it's because she is young and doesn't understand the whole "respect" thing yet or if she was being ignorant and just played dumb about it, but I just finding it very ignorant that the lady that had been checking us out already had just explained she can't give discounts and then Amanda who was already with a customer thought it was so necessary to hand out her discount to my fiancé thinks its ok to do so. I asked her not to ever give hunched her discount again that it was unnecessary and she said "oh I will in the future too" very unprofessional if you ask me. Just wanted to bring this to your attention, I mean if she thinks it's ok to just hand out discounts all day but your other employees are following the rules that they can not do that then something should be brought to her attention and maybe someone can remind her of the rules again. Thank you for letting me voice my opinion at this time. (: have a great day!

On December 20th I went to pickup my layaway items which I had put up in November. I waited over 30 minutes for them to come back and tell me they could not find it. The manager says perhaps the number fell off. I cried this was all my Christmas shopping for my niece and nephew. I took my time and spent hours in the store selecting items I knew they would like and need. Five days before Christmas I've got to start over.I don't know what if anything they will get for Christmas my budget was small and everything is picked over in my price ranges. This has happen to someone else I know who put items in the layaway there. They've ruined my Christmas .

For the last 4 years I have used the layaway for Christmas.
It is a HUGE time saver. I love it. I go in every couple of weeks, buy additional gifts (an average of $75 per visit) and pay on the layaway. By the pick-up date I am done.. Not this year. My layaway ended on the 11th (I placed it on the 12th of October, so that date was in my mind) at 12 pm on the 12th, they had already restocked it all! No grace period, no courtesy phone call - NOTHING! Yes, I did get my money back. But now I need to shop for EVERYONE. Needless to say, I will never recommend this service again. So disappointed in the common decency factor of the store.

Case number CSR1155563JAC. ORDER [protected]. IM BEYOND UPSET. I work in retail! My company will comp $30, $50, $100 and up meals to appease a guest to make sure they come back! Your company obviously does not care about their customers or the money they spend at your store or whether or not they come back. I made several calls to customer support on this. Its a lousy ten bucks to appease your customer you seem not to care about. And I don't care about shopping with you again either and that was my first time. So first impressions are the best ones! Thank you Burlington.

This complaint is concerning how your company continues to let people get hired illegally now at burlington coat factory warehouse on mill st in san bernardino ca your employee maurice fitzgerald keeps getting people hired by having someone pull their application now his girlfriend and her son whom he lives with has been hired before people that are really applying no drug test were done and they are on drugs the woman is jannaka hemphill and the son is nicolas maurice goes to work from 7-3:30 or 4 am and she goes at 9 - 5am he is a lead at burlington and this is the second time he has done this the atorney general will be contacted next.thank you.

Order #[protected] I ordered on October 20, 2017 - apparently usps said the address was wrong despite getting packages there daily and usps said it returned the package October 27th and then November 15, I do not blame any of that on you . I have contacted customer service via phone and email and yet it is December 3 and I don't have my money back . All I want is my refund and I promise I will never do business with you again .

On December 2, 2017, my husband, myself and my eight year old daughter entered the East Hanover, Route 10, New Jersey location with the purpose of purchasing birthday clothes for our older daughter and while there also picked up some early holiday gifts, totaling over $150 in merchandise. Upon attempting to exit the store with our just purchased goods the door alarm went off and a male employee (not wearing any name tag and dressed in black) approached my family and started grabbing at the cart, while yelling at us that the cart locked. My husband was unclear as to what this man was saying or who he was and stepped in between him and our eight year daughter who was holding onto the cart and told the gentleman to calm down. Then the employee (who we learned is named Jeff) begin to loudly yell at my husband wherein the entire line of customers waiting in line to check out could hear, telling my husband to shut up and calm down. He continued to rant about who was my husband talking too and grabbed the cart away, pushing my eight year old daughter in the process and grabbing for our bag saying he needed to check the contents. My husband told him to back off and he had 5 minutes to check the bag, as my family was shocked and upset with the treatment, while also embarrassed and wanted to leave. The employee instead walked away and told my husband he is not his "slave" and find someone else to check his bag. My husband walked over to where the employee went and asked him what did you say and the employee began yelling get away from me and I am not your slave. The employee then began yelling for another employee to "take care of us."
In the meantime, several customers walked by and apologized to us for how rude the employee was being and that he should be fired and some turned around and walked out of the store altogether. I proceeded to the front register and advised I wanted to speak to a manager. The assistant manager, Susan, apologized for Jeff's behavior, and listened to us and agreed his behavior was unacceptable, but that she could not do anything about him, because he accuses everyone of being racist and is permitted to stay at the store. While we were talking to Susan, Jeff, while still working started talking on his personal cell phone and loudly telling whoever he was talking to, rude things about my husband, wherein we could hear him talking. I asked the assistant manager, how it is permitted that employees can misbehave, use their cell phone while working and embarrass the customers, who if we did not shop here, he would have no job and Susan advised us to file a compliant and to speak to the store manager, Eddie. I told Susan I wanted to return our entire purchase, as I am not going to spend my hard earned money at a retailer wherein the customers are embarrassed, harassed and disrespected.
As we were finished returning our entire purchase with Susan, who was the only employee of Burlington to show any professional and concern, Eddie the store manager arrived. Susan told him to take us to the office and that Jeff had an inappropriate encounter with us. Frankly, Eddie could care less. He offered no apology. He did not offer to take us to the office. He even yawned in front of us at one point and simply said he will talk to Jeff. It is clear to me as a professional, that there is no concern or care for respecting the customers. Obviously, it is clear that from the management to the employee level, significant training is needed. Jeff should be immediately terminated for his behavior and any reaction by an employee that involves grabbing or shoving wherein I child is harmed, should NEVER happen. At no time should an employee being trying to grab a cart or bag away from a customer.
Depending on what type of response I receive to this complaint, will determine if I or anyone from my family will ever shop at Burlington again. Additionally, as a stockholder in this company, I am horrified as to the decline of my financial investment. As a local resident, I will let my friends know of this incident.

After my first order I had to return most of the products I ordered on;line due to I was sent the wrong items after driving over an hour away to return THE items I had to take gift cards because my husband had his debit card we used to order could not put it on my debit card even tho It was the same account so we had to place another order online after the original order was charged to my account 3 times the second order was wrong yet again I didn't get the whole order this time so guess what another gift card for only a PARCIAL payment in a gift card form again and not even the full amount of the missing items after a 3 and 4 th call because YOUR KIND CUSTOMER SERVICE KEPT HANGING UP ...now a USELESS GIFT CARD THAT I WILL HAVE TO DRIVE HRS TO USE OR PAY EXTREME SHIPPING AGAIN FOR MY MONEY I WONT EVER SEE NOR PRODUCTS I WONT EVER GET I AM A FASHION BLOGGER AND TRUST I WILL ONLY GIVE BAD REVIEWS FOR THIS SITE AND STORE ITS AS IF I WAS RIPPED OFF MORE THAN ONCE THIS IS NOT A CONVIENCCE TO HAVE TO GO THRU ALL OF THIS TO SHOP YOUR ONLINE STORE I KNOW MY ONE COMPLAINT ISNT GOING TO CHANGE ANY PRACTICES YOU DO BUT FOR MY 15000 FOLLOWERS I HOPE I CAN STOP THEM FROM GOING THRU WHAT I HAVE HAD TO GO THRU TO DO A LITTLE XMAS SHOPPING

On November 26, 2017 my husband went to pick up our layaway items while I was at home taking care of the kids. When he received our layaway items, it was missing my son's suit. I was patient and I figured maybe someone will help my husband find it. It took me to go to the store to get help. Mind you I had to get a baby sitter last minute and go out of my way to figure out what had happened to my son's suit which by the way he needs for a graduation the very next day. I would have been okay if someone had at least tried to admit that it was their mistake. I had been charged for 34 items and only 33 items were in the box. Either someone opened the box or someone messed up and didn't put the item in. No one seemed to care. Where is the so called great customer service. Where is the compassion? I put these things on layaway because I trusted the store. I couldn't afford my kids' clothes at the moment so I had no choice but to trust that all my items will be kept safe and pay my deposit. This negligence could have been avoided if employees took pride in their job and cared to carefully pack things away and clean up the store so it isn't such a mess. It is a shame that now my poor son has no suit to wear for the graduation. I can't even try to find him a new one because the store is such a mess that the suits are missing pants or they don't even have his size anymore. So even if I wanted to get him a new outfit, I can't. Finally at the end there was another kind employee named Chester that overheard my concerns and stepped in to try to help us but by this point I couldn't even control my tears. I had to leave the store. I am disappointed and will never put my trust in Burlington.

I went to Burlington today to try to redeem my family's Class Action certificates. When I attempted to use the certificates, The cashier just walked off then came back and without saying anything to us walked to the back of the building, and left us waiting not knowing what was happening. She then came back and said that we could only use 2 even though it said nothing on the certificates. I asked to speak to the manager who took her time coming copped an attitude and then told us company policy was we could only use one after previously saying we could use 2. Nothing was stated on the certificates and the store is not near my house, it is a hassle to drive there to spend one certificate. I believe they are doing this to force you to spend more money and I believe this is unethical.

Hello, My name is Tariah Andrews and I am an extremely loyal customer of Burlington coat factory. I spend tons of money with the chain. On 11/17/17 around 2:30 p.m I went to pick up my layaway from store # 00592. There were two lines open. When i approached the male cashier he informed me he did not know how to do layaway and would get someone that could. He was very nice. So he went outside and told the store manager valencia J. who was smoking. He informed me shell be with me. She finished and came in about 5 mins later. cool. She sent a young lady back to get my layaway and walked away. The young lady quickly brought my layaway box to the register, but didnt ring me out. She said shell be with you (referring to the store manager) So i literally wait 30 minutes and nothing. I asked the cashier when will she come, she informed me she knockef on the officr door and got no answer. I waited another 15 minutes! I then called corporate and filed a complaint while still waiting. I left went across the street to wendys and came back. I had to wait in line fine. Then when i get to the register the store manager tried to skip over me, but i informed her She knew i was before the lady on the other side. I explained everything to her and she didnt even apologize and the cashies cooperated my story. She didnt do anything she was rather non chalant and rude and I am just appalled. Im not a complainer, i entered the store at 2:30, my transaction didnt get completed to 4:22! I pray you all do the right thing! Signed a loyal and insulted customer. I attached a picture of me staring at my layaway box waiting to be rung up for 45 minutes!