Canada Post
Reviews and Complaints

April 1/19, notice a package I was waiting for almost a month order from amazon. Ca, this package was delivered to my address on april 1/19.

Till this day haven't seen it, either my mail box or at concierges desk nothing to claim.
I have been on the phone for most of this week with post office, and nothing has been resolved. Its a small package why they keep insisting that they left it with concierge when normally it would go straight to my mail box!?
Firs when I spoke with someone from post office they said the delivery person maid several attempts to deliver the package, I find it to be odd sense package is small it would fit in my mail box, another we have 24 hours concierge. I don't see how can this fit or explains messing package?

My (email [protected]@gmail.com)

Package tracking # [protected]

Thanks.
Jack

Two complaints:

1. Mail forwarding means you sent the mail in batches every two weeks. Hardly efficient mail service.

2. While I have mail forwarding until April 23... I always get it longer than we really need... I return to Canada from the USA on April 10/19. When I phoned the post office to hold the mail briefly and no longer forward it, the agent, said to go on line and pay for the extra time that the mail is to be held. I asked if I could do it at the postoffice on return and the answer was, we don't do it, you have to do it on line.

That same post office in the past has held our mail briefly while my husband reerects the mail box in a rural location. Now I have to pay $X amount to hold the mail... which seems to me a benefit to Canada Post because they don't have to mail forward.

The post office is strapped for money... but paying $200 for mail forwarding and then another $20 not to mail forward... not very understanding service or recognizing the problems the travelling public faces in general.

Gloria Beek

703 Rideau River Road

Merrickville, ON K0G 1N0

Three months ago our mail delivery became very erratic. Where normally we would receive mail daily we were lucky to get mail once a week . We called Canada post and voices our concerns and an investigation was started with no results. In the mean time we purchased a postal box to eliminate the possibility of carrier error. Canada post acknowledged that our mail forwarding was successful and our mail would be delivered to the PO box. Two weeks later we had received no mail at all so we contacted Canada Post and stared another investigation with no results, So we phonen again to try to get some answers and while giving them the required information they need to start yet another investigation it was discovered that the postal work that filled out the information for the Post Office Box put he wrong postal code for the location of the PO box which insipidly was where she was working and subsequently our mail had been redirected to the wrong location. We asked where it had gone and Canada post refused to tell us even know they were delivering our person mail to the wrong destination. And despite the fact that they know that a mistake was made, a week later they have yet to correct the delivery location or retrieve our lost mail. So in the end we still have no answers as to why our mail delivery was so erratic for months, we have no answers as to where our mail is that should have gone the PO box and we still have no answers as to why the information has not been correct after a week to send mail its proper location to our PO box.

March the 5th 2019 which was yesterday one of your employees was making comments online. I have the conversation she posted giving my daughter new home address online and saying she will be stalking her and my grandchildren all over a stupid rumor that is not true. Now we have the privacy act in place for a reason what gives your employees the right to post information about my family when they havent even move to this place. This person works for the Charlton post office and i would like her fired for doing this. Her name is Laurie Bigras-Damiani and if nothing is done about her behavior, my lawyer will be contacting you. I have had enough she is nothing but trouble and starts rumors about people all the time. You may contact me @[protected]@outlook.com or at [protected] I have the proof if needed as I am sending it to my attorney.Thank you

Worked from home today knowing that my package was getting delivered. After checking the door and mailbox multiple times throughout the day, I decided to check the tracking number only to find out that it was delivered to the nearest postal office for pickup. The note indicated that a "Notice Card" was left with details on where to pick up the item - NOPE! Complete LIE! They didn't even have the courtesy to leave me a notice card! They literally didn't even attempt to drop off the package! On top of that, if I don't pick up the package myself, whoever picks it up for me needs to have the notice in-hand or a copy of the email- awesome, I don't have the Notice Card and I don't have a printer. I called customer service and they recommended I go to the nearest library if I need a printer - Seriously? Obviously if that's the case, I might as well pick it up myself. Overall, just super inconvenience and definitely UNACCEPTABLE! I guarantee I'll never use Canada Post again.

We had problems with mail not showing up at our location between Nov to Dec 2018 in Barrie, Ontario at the above location, when there was a strike. Upon phoning our customers for payment of outstanding invoices, we had at least three customers said the cheque was sent in the mail. Our customers discovered the cheques had been cashed. Telequip did not cashed them. We had to claim fraud. Just thought Canada Post should know.

Thanks
Bev
Telequip Systems Ltd.
Barrie, Ontario

My mother in law paid for a playmat for my newborn child to be delivered to my house because neither of us has a vehicle and I've been sick at home with 2 children under the age of 3. The postal worker delivered our package to our neighbor and gave them the missed delivery slip (with the incorrect unit number on it), when I tried to contact Canada Post, I was told that only the sender can file a complaint. My mother in law filed a complaint which led to them calling me and simply saying that they don't redeliver and that I need to go pick up the package.
I'm sick, with a newborn baby and a 2 year old daughter, if I wanted to walk (what would normally be 30 minutes without a child) an hour to get a toy, I would have just gone to the walmart down the street.
I think it's disgusting that your worker made the mistake and instead of correcting that mistake and attempting to redeliver, you greatly inconvenience the customer paying for the service. This may seem like just a minor issue to you, but for me this was more stress added to my already overwhelmed day.

I returned a package to a seller from amazon on nov. 7, 2018. The seller credited me. Then when said package did not arrive at the destination they charged me for the items. I then opened a service ticket trying to find the package which I know was in mississauga, ontario on nov.9, 2018. Noone seemed to know where the package was so they advised they would look into it and let me know by jan.31st by email. Of course no email was sent and no contact from canada post. I again phoned and was advised that my service ticket had been closed. With no effort to contact me to explain. The person I talked to said I must contact the seller and have then initiate a querry. What kind of business throws the responsibility away? I asked if the seller refuses to open one would I be out $150.00. The customer servide person said unfortunately yes. Fine business you are in. Take no responsibilty for your mistakes. Yes, it was during the strike and I don't give one hoot (and trust me I am refraining here) that it was during the strike. You take responsibility and at the very least contact me about your weird decision to close my service ticket. I guess you thought it was okay for me to pay 150.00 for nothing! Your customer service is appalling. Other than the mail you deliver to my house (my mail carrier is excellent) I will do my very best to never use your services again. I am forced to do so on some regular mail but I am not forced to do it on other mail nor packages. Absolutely ridiculou!
I did contact the seller and they were so very kind to reimburse me for your error.
I don't expect anyone to reply to me because I am sure noone at canada post cares but at least I have put my complaint in words. Awful company.

My name is myrna macdonald
Service ticket number was [protected]
My email.. [protected]@gmail.com

Recently l had a package sent by Xpresspost to my home. I choose Xpresspost because what was being delivered was very important documents and l knew a signature was required in order to receive it or so l thought. It was delivered to my home and left on my front porch. No one was home to receive it or sign for it so it should have been taken to the post office by my house. I paid extra for Xpresspost service and was very disappointed to see that what l paid for was not the service that l received.

Parcel said would be delivered by February 13th, 2019. We had some bad weather in the area so I understand it being late by a day or 2. I called customer service on the 14th the agent told me it was at the sorting facility in the city of final destination so it would be delivered next day at the latest. Today is the 15th (the next day) still no parcel and they said it won't be delivered due to weather when the weather isn't that bad. We've had maybe a day and a half of bad weather in 5 business days this week yet they haven't even delivered any regular mail let alone parcels, no mailman has been on my street all week. The parcel is literally sitting a 3 minute drive from my house but they tell me there is no way for me to pick it up at a sorting facility. Now the tracking is showing will be delivered by February 22nd. Really!? A whole week from today now? I'm done with Canada Post, take my advice people and use a good courier. It's worth the little bit extra for some decently consistent service. Canada Post is terrible. See attached pictures for proof. I will not spend another nickel on this company ever again.

I want to compliment Canada Post on hiring visually impaired delivery personnel. I have a mailbox which is viable from the street and sever houses north of my house. Twice this week my mail has been thrown on my porch. This happens when the regular delivery person is not working. The delivery person must be visually impaired as the box is clearly seen from the front steps. The box is brass in color and has been there for 20 years

The other day - Tuesday (I think) the mail was thrown in the snow on a chair on the porch. A very special valentine was soaking went when I got home. Today - Friday Feb 15 the mail was thrown on the wet ground in front of the door. My T slips for income tax were again wet.

If this happens again I will go to the press and embarrass Canada Post to the maximum.

Don Hinchley

Sent out some vday cards a week ago via regular mail with $5.00 gift cards for my nieces and nephews... And poof they are gone! Never got delivered its been about 2 weeks!
I tried to contact canada post via chat and was told that perhaps due to weather conditions? I don't recall any canada post shut downs or delays being announced.
Will be really upset if I cannot trust canada post to deliver my mail.

On february 12 and 13, 2019 I have attempted to put outgoing mail into mail slot located in the postal section of the lobby of my apartment building and it is so jammed packed with outgoing mail that I had to force the mail downward to drop off my outgoing mail on both occasions. I not only cut my right hand trying to get my mail inside the slot but now it is very brusied as well. Could you have someone check to see why the outgoing mail is not being picked up please and thank you. I hope that this is simply an oversight and not deliberate as I am receiving mail in my postal box.

I recently received a package in my community mailbox from a retail store. I was appalled when I opened my mailbox to only find my package opened. I could not believe it. I'm very very disappointed with Canada Post. I have taken pictures of the package if you need to see them. I just wanted to let someone at Canada Post know. I must say that this was the first time I have received a package that appeared to be opened. The contents was all there but I was very surprised with the appearance of the bag

I am writing to canada post to complain about the mail delivery man at 2483 Alta vista drive, ottawa, ontario K1H7N2.
The mail delivery man walks on the grass of the front yard, and on the snow from our neighbour on Alta vista. I know he is not allowed to do that and he still do. He came to our office and mistreated the receptionist by yelling at her to clear access on Alta vista while in the winter we have the access from the parking on Heron road side since 2014 (we never had any issue with the previous delivery person). We informed him not to walk on the grass or snow on the front yard and to use the regular walkway, he still walk on the snow making feet marks for other people to walk on the same path.
Consider this message as official complain against this person.
Thank you
Mohamed Abdelrahman
[protected]@yahoo.com
[protected]

Reference #: [protected] of Paid Mail Forwarding from Oct. 15, 2018 to March 25, 2019 paid $107.73 for the service
Ticket Number: [protected] from Calling Canada Post: Issue was to be resolved by Jan. 24, 2019
First contact with Canada Post Jan. 21, 2019, spoke to David
Second Contact with Canada Post Jan. 22, 2019 spoke to Justin, Resolution Specialist
Third Contact with Canada Post Jan. 28, 2019 spoke to Mario
Problem: Mail not being forwarded to 80 Becontree Bay, Winnipeg, Mb R2N4H4 from 13 Pereira Place, St. Adolphe, Mb R5A0A6
Found 41 pieces of mail in box for 13 Pereira. 5 from Oct. 5 from Nov. 13 from Dec. and 18 from Jan.
All contact with Canada Post said the issue was forwarded to the post master. No call from Post Master regarding issue.
Want a partial refund for non service paid for. Want to know what happened. Totally ignored by Canada Post to date.

Canada Post has neglected to properly attempt to deliver my packages. They are deliberately lazy. They want a raise but they can't even do thwir jobs. They claim they delivered my package to 2031 40 ST SE and they never rang the doorbell when I strongly demanded that they ring the doorbell 5 times. Disgraceful. Canada Post doesn't deserve to be a postal service!

Tuesday-29-2019 round .3-53-pm
266.sumach street. Toronto on I take a picture of her so you can see her This ladie didnt come and deliver my mail to the hous and she start arguing for nuthing and giving additud to me and teling me wat to do with snow i am sick person and how can i go out clean snow i am waiting for my son to come clean snow i dont know why post canada hire such a people like this who can't even do the job properly thank you so much taking time to read my letter

I would like to inform you that an incident occurred today January 28, 2019 with Canada Post man delivery in the afternoon, when came at my home front door uninvited and unprofessional to harass me and intimidated me without any reason.
He said that at the mail return boxes is not accepting junk (advert papers) and warn me without reason to not return the junk (ads papers) at his mail return boxes!
I was invited the mail man to leave my home front entrance and informed that I will call the Canada Post and request to be removed from my neighborhood mail services because is incompetent and arrogant and not able to provide a reliable customer service. He started to yell at me and treat me poorly like his personality .
Later in the evening he played victim! ...to Canada Post and send a Police Officer at my front door! I can not believe was possible after I was harassed and insulted earlier in the afternoon from this not suitable mail man, Canada Post to send the officer at my for door without reason. I feel betrayed and insulted by Canada Post related to this incident. I am a proud and honest Canadian citizen, and provided safety and security services to many communities and business in British Columbia the 25 years without any complain and unfortunately ...Canada Post got the wrong information and send the officer at my home front door! I can not believe how incompetent is the service of Canada Post in the present.

P.S. In the end I want to report regarding the same mail man worker that failed to collect my legal letters from my old address (I paid the forwarding service with Canada Post for 1 year!) and to send to my present address the two weeks ago.
Without my permission the workers of Canada Post return the legal letter to sender without reason! I do not have words regarding Canada Post poor and defect service at this moment in many parts of Canada.

The postal worker was supposed to deliver a parcel to 712 Melrose Ave West Winnipeg Manitoba R2C 1P7 expected delivery January 24 2019. Tracking # [protected].

On January 25 2019 the worker came to the front door with no parcel and placed a pick-up after 1 PM card for January 26 2019 in mailbox. My wife seen the worker and opened the front door to ask him where the parcel was. He told my wife he did not have the parcel.

Why drop the card in mailbox, if he never had parcel to begin with?

Where was the parcel? We were clearly at home to receive it.

I would like my parcel delivered to us, as it should have been originally.

Mark Hintz
[protected]@shaw. ca
[protected]

I find this to be inconvenient for us, as well as disrespectful by your employee. He really did not seem to care at all.

Perhaps he should find another line of work.