Canadian Tire’s earns a 1.3-star rating from 1137 reviews, showing that the majority of customers are dissatisfied with purchases.
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roadside assistance membership
Purchased 4 tires in April and received a Silver Plan Roadside Assistance Membership as part of a promotion. Associate behind the counter had no idea that it had to be activated. I only found out that it had to be activated once I tried to register it. Was told by Roadside Assistance that I had to bring it back to the store to have it activated. Apparently, it is a two step process. Store has to scan card, put in promotion code to activate the card. Once activated you can then go on-line or call Roadside assistance to complete the second part of the activation. Tried several times to get this done at the store. Had my original invoice, auto manager remembers the promotion etc...however, no one seemed to know what the promotion code was. After spending more time on the phone with Roadside assistance and in the store, I finally get the promotion code. Code was Tire4M18 just in case you think I'm making this stuff up. Go back to store to activate the card and they now tell me that it had to be registered before mid-may. I was not aware of this caveat as no-one told me that and it is not mentioned anywhere on the correspondence. Cashier, says she cannot help, Manager is useless and says there is nothing that she can do. So after several wasted hours, I am back at square one. So let me help Canadian Tire with there customer service. 1. When you run a promotions please ensure that customers are aware of deadlines to register etc...you can do this by educating and training you employees above a minimal incompetence. 2. Don't give customers the run around. I had to waste 6 hours of my time trying to resolve this issue, which in the end was a complete waist of time. When explaining this whole episode to the manager. I was told that there is nothing that she could do. Really? Are they taught this in management school? There is always something that a manager can do, such as offer a gift card or discount on my next purchase etc... or 3. Honour the promotion. One of the main reasons I purchased the tires was because it included the Silver Plan Roadside Assistance. Next time I will just go to Costco and take there Roadside Assistance plan at least I have confidence that they will at lease activate it.
customer service
Hello,
I am not one to usually complain, but it has been bad customer service over and over again with Canadian Tire.
In Decemeber I went to purchase 2 bikes for my daughters for Christmas. Totalling around $560.00. The Chilliwack location had none and had told me they had put 2 on hold at the Langley store. I went there the next day to pick them up, and they did not have them. They advised me they would get 2 from another store and have them ready for pick up the following week. I went back the following week to hear, they hadn't had time to build them. Rather then calling me to let me know, I drove out there, to come home emptied handed again. Go back the following week, to wait over an hour for them to find them in the store, as they were somehow misplaced.
In December also, I purchased new Christmas lights, put them up, 1 week later half the string went out. Had to take them down, exchange them, put the new ones up, for days later the same issue occurred. Now having to take them down yet again to exchange them.
Spring of this year, I purchased a new air mattress, a more expensive one, take my daughters camping, set up camp, air mattress is faulty and will not hold any air. We then spent the weekend sleeping on the ground.
11 days ago, I purchased a pool vaccum from Canadian tire. Tried it out, its faulty, go to return it today, and they refused to give my money back and offered an in store credit only. I believe this is unacceptable as it has not been 2 weeks, and it's a faulty item. At this point I do not want to continue my shopping at canadian tire with these mentioned experiences. However a refund was denied.
I am pretty disappointed with the continuous issues I have had with being a customer at Canadian Tire.
Thank you,
Jodi Mitischev
auto / safety cert
I arrived for my 2:30 appointment at 2:15 to have my car certified. I was told by the gentlemen at the desk that it would take 1-1.5 hours to complete.
I sat and waited, eventually watched while the mechanic parked my car in the parking lot (around 3:30) and re-entered the building.
I waited for another half hour as I figured it would take some time to complete the paperwork. Around 4 I was starting to get impatient so I approached the service desk, the gentlemen there explained that the safety was complete, but they were waiting on the paperwork.
Star swipe to 5pm and I am quite upset that I have still not heard anything. I go to the desk again and the gentlemen I spoke to the second time was surprised to see me and thought I had left. Nobody seemed to have any idea that I existed or that I was waiting.
They spent a good 5 minutes searching for some binder and the paperwork. Eventually it was found but had I not approached the desk a second time, I doubt any of the employees would have known I was even there and still waiting. I probably could have spent my entire evening and had a nice dinner in your waiting area, and nobody would have had a clue.
I do not appreciate wasting almost 3 hours of my day for a safety that should have taken half that. It is incredibly unprofessional that there isn't a better system in place to process this paperwork and that nobody seemed to know that a customer was waiting.
The gentlemen I had spoke to was apologetic for the situation however it is still incredibly frustrating as, had I known the service was going to be so slow and uncoordinated, I would have dropped the car off rather than sitting there wasting my time. Or just take my business elsewhere.
batteries / auto / boat
I am writing to complain about your policy of charging $20 for a battery core return automatically when a battery is purchased. What about new applications? Sure, I return my old batteries when they die, but I just bought an expensive marine deep cycle battery for an electric troller motor I also purchased. I was charged $20 for the return of my 'old' battery.
Now I have to hold onto the documentation and wait until one of my other batteries dies. (or the new one)
Please change this policy.
Thanks
cactus and succulents
There are cactus and succulents in your store that have fake plastic flowers glued onto them. This is definitely a case of false advertising. The glue used may poison the plants and kill them. The plastic will very likely be thrown in landfills adding to the growing garbage problem. Please quit bringing in these plants. I am posting this issue on Facebook because it is sooo ridiculous.
auto department
I'm writing this review to warn others not to deal with auto service department here. I walked into Canadian tire on Monday night for a quote for services (rear brake job) they quoted me $310 and set an appointment for Thursday afternoon, saying my car had to be in by 3p for work to be completed, Great sounds good, booked the appointment and left. Fast...
Read full review of Canadian Tireauto service
Having car certified for BC plates.
Said it needed wheel alignment, told him car runs smoothly . Did alignment anyway and now car shimmies .Only 5000 km and Manager Scott Clegg says I have to pay $130 again to fix what they miss adjusted. You are suppose to get print out to show results but tech said machine not working so would not give me one.
They also said I needed new power steering hoses ( $250 )but when I asked him to show me were the leak was he couldn't so took it off the list.
slime bike tube sealant 8oz.
I browsed your website in search of this product called, Slime Bike Tube Sealant 8oz. Upon arrival I searched the bike department assuming the unit would be carried in that specific area as the website still advertised that the product was available in the store. I asked one of the floor reps, and he sent me to the aisle 8 which sold Slime for automotive...
Read full review of Canadian Tireautomotive parts ordered yet they did not order!
Week and a half ago ordered some parts since they don't have them locally (what's new??) gave the information of the item and the CSR even said it will be here in 5 business days two weeks past call them if the part is in says no record of it, not even a clue. the technician on the phone don't even understand the item I was trying to order gave information...
Read full review of Canadian Tirecustomer service
I bought a fan. I opened it & used it for a while & found it is running opposite direction than it has to be & not giving out any air. Customer service representative didn't give me refund & didn't let me buy any product in exchange except a replacement fan. Lady said I would have to buy a fan. Other fans priced more than what I was retuning. I had to pay...
Read full review of Canadian Tire and 2 commentsAuto services - mechanic work on tires
Brought my 2014 mazda 3 gs sky in for a tire patch my name is krysten hemphill my vehicles and information is in the system I always service my vehicles here. I am extremely unsatisfied with this work. I clean my car daily and clean my rims and tires daily with special car products I actually buy from your store. This car cane from the dealership less than...
Read full review of Canadian Tirecashier/managers
I don't usually expect great service from Canadian Tire. It's just not who they are. But the Prince George branch was just horrible.
I had purchased about $450 worth of stuff and when I got out to the car noticed on the receipt that one item was scanned twice by accident. I brought it back in with the receipt to the same cashier. She didn't know how to refund the money back to my credit card so she called a manager. The manager told her to void the whole transaction and re-scan everything and to charge my card again for all the other items. He told me I was going to see a credit to my card in 4 business days. I got kinda mad. They just charged my credit card almost $900 for a $30 mop bucket and hadn't given me any real proof that I would be getting my money back. So I returned every thing and told them I wouldn't be back. I still haven't had a credit show up on my account. Guess I will have to deal the my banks credit card fraud department.
coleman barbecue
I bought 2 Coleman barbecues 2 years ago. One for the cottage and one for home. I followed the instructions for seasoning the grills precisely including at the end of the season. The one at the cottage was stored indoors over the winter and the one at home always had a cover over it when not in use. The following spring ( last year) the grills of both barbecues were rusted. I contacted CT and to make long story short, I needed to purchase new grills at a discounted price. Fast forward this spring, same story all over again. This is an expensive habit considering that we need double grills on these Coleman units. Furthermore I can't cook cook at a low heat with the cover closed. Even with only one burner lit the temperature exceeds 350 degrees F.
i thought these were "Tested".
Tom Deutsch [protected]
inconsiderate sales representative (for credit cards)
What happened today was unacceptable and very rude. The Canadian Tire store I am complaining about is the one in Cedarbrae mall (3553 Lawrence Ave E, Scarborough, ON M1H 1B2). I'm looking around for a few products and up behind me is a sales representative that is selling the Canadian Tire credit cards. I have no intention of signing up and told this sale...
Read full review of Canadian Tireservice + product
Good afternoon, we came into the closest Canadian Tire to our house, to get a pitcher for sangria. What we got over there is horrible service. Horrible, terrible, disgusting is what you can call this. There was no more of that product on the shelf: DISTRB BSSN MASON [protected]/947. I asked a girl in that section if they had more in the back. She didn't even...
Read full review of Canadian Tiregarden center
Hi, I went to the garden center of 499 Main St S, Brampton, ON L6Y 1N7 today (July 13) Located in: Shoppers World Brampton. And all the baskets were signed as 4.99. I selected two to buy. The cashier was so rude and it took him long to ask the price from Garden center and he said that they are 20 and 25$ which was so funny for those basket of flowers at...
Read full review of Canadian Tirereturn/exchange products
I bought a headlight bulb for ny car from store # 427 on June 18th. A sales person helped me finding out the correct bulb for the model of my car with the help of his computer. Once i try to install, I relaized that it's not the correct bulb he provided. With confidence and experience of shopping with CT for a long time, I wanted to return that incorrect...
Read full review of Canadian Tireauto service
I brought my car in to have it's wheels and tires balanced after I noticed one of the wheel weights fell off. The techs then took all of the wheel weights of and tried balancing them before coming back and saying the wheels couldn't be balanced. They were perfectly balanced up until the week before I brought it in. I then had to purchase new tires to the...
Read full review of Canadian Tiretire online order for in stock item, paid but get cancelled two days after
On July 9, I purchased and Paid 4 Continental TrueContact Tour Tires online, it was in stock and I got email, it can be picking up after July 10, 12PM.
But This morning, July 11, I got another email says it just been cancelled, for still in stock.
I am on the way for picking up my tire and get it installed, my current tires are gone, now I am in a very bad situation.
New image
bosch 4pc combo. [protected]
Hi I've purchased this item and this is an absolute piece of garbage. This is weak and batteries are not holding for very long. I went to the Canadian Tire store were purchase was done, they won't take the item back because it's more than 7 days from purchase date and I'll tell you honestly, I was under the impression that you'd stand behind what you sold. This is an absolute false statement. I'll remember that, I'm purchasing for about 10k$ worth of merchandise per year. Now it's over...
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Canadian Tire Contacts
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Canadian Tire phone numbers+1 (866) 746-7287+1 (866) 746-7287Click up if you have successfully reached Canadian Tire by calling +1 (866) 746-7287 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (866) 746-7287 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (866) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (866) 746-7287 phone numberOnline Customer Support+1 (800) 387-8803+1 (800) 387-8803Click up if you have successfully reached Canadian Tire by calling +1 (800) 387-8803 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 387-8803 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (800) 387-8803 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 387-8803 phone numberCorporate Customer Relations+1 (800) 565-3356+1 (800) 565-3356Click up if you have successfully reached Canadian Tire by calling +1 (800) 565-3356 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 565-3356 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (800) 565-3356 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 565-3356 phone numberFrench+1 (888) 727-7478+1 (888) 727-7478Click up if you have successfully reached Canadian Tire by calling +1 (888) 727-7478 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (888) 727-7478 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (888) 727-7478 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (888) 727-7478 phone numberCanadian Tire Roadside Assistance+1 (800) 459-6415+1 (800) 459-6415Click up if you have successfully reached Canadian Tire by calling +1 (800) 459-6415 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 459-6415 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (800) 459-6415 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 459-6415 phone numberCanadian Tire Bank+1 (800) 226-8473+1 (800) 226-8473Click up if you have successfully reached Canadian Tire by calling +1 (800) 226-8473 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 226-8473 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (800) 226-8473 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 226-8473 phone numberTriangle Rewards
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Canadian Tire emailscustomerservice@canadiantire.ca100%Confidence score: 100%Supportmastercardcustomerservice@canadiantire.ca77%Confidence score: 77%support
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Canadian Tire addressPO Box 2000, Station Main, Welland, Newfoundland and Labrador, L3B5S3, Canada
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Canadian Tire social media
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