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Carnival Cruise Lines Complaints 1281

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Carnival Cruise Lines Airfare Cancellation

In regards to reservations J9B5M1 and J9B5Q4: These reservations were cancelled at the last minute due to the Personal Vacation Planner not being accurate with the COVID protocols at the time. I lost the amount of the cruise cost as well as the amount of the airfare. The cruise cost I can understand - it would have been a direct revenue loss to CCL. However, the airfare was paid by me through CCL to the airlines. I called and the airlines refunded the full amount back to the credit card that paid it -- the CCL credit card. CCL kept the airfare even though there was no loss of revenue to CCL. This is totally unfair. CCL should understand that just because it has the right to do something, doesn't mean it's the right thing to do. This has been very stressful for me and caused a complete loss of trust with the employees of CCL.

Desired outcome: I would like a refund of the airfare that I paid to the airlines through CCL.

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Good afternoon, Hello my name is Myrna Lay. This letter is in regard to a cruise that I am being charged by Uplift account #[protected] that was cancelled within minutes of ordering on your website. Back on 4/21/23 I purchased a cruise Booking reference # Q7P3Q2 cruise date 4/17/23 on the Radiance. Immediately after booking the cruise I noticed I booked...

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Carnival Cruise Lines Using Insurance to refund a cruise cancellation.

Cruise booked: X98TJ7. Randall and Cheryl Egert. VIFP#[protected]
Cruise cancelled: due to medical issues and doctor recommendations not to travel.
Travel insurance protection filed on 9/13/2023.
Carnival Penalty assessed: total of $667.72.
Insurance will pay a total of $667.72.
Original cost to us: $3,061.22
Lost OBC of $1,065.50
Lost Cruise cost of $1,995.72.
Total loss of money after penalty refund is $2393.50.
We understand the OBC could not be refunded, leaving $1,328.00 minus the $667.72 refunded (not received yet) ...Leaving a total of another balance of $660.28 that should be refunded.
This was a MEDICAL EMERGENCY, and we provided all the correct paperwork and confirmations from the Doctor and hospital. We do not feel that we have been treated correctly or fairly in this situation.
I awake a reason that the insurance will not cover this. Thank you,
[protected]@hotmail.com [protected]

Desired outcome: I would like a refund of the additional $660.28 as stated above or an explanation of why the insurance and/or carnival will not accept our medical reasons. Paying for the insurance EVERY cruise!

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Update by Cheryl Egert
Oct 02, 2023 3:01 pm EDT

Very disappointed in Carnival not considering a future cruise credit or ANYTHING. I truly believe that this will not be resolved and therefore not cruising with Carnival Corp. Again.

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My two FCCs (R60BN8 and R60BF8) were confirmed to be extended until 30SEP2023 when I last contacted Carnival customer service. However when I contacted the customer service (resolution center) today on 23SEP2023, I was informed that my FCCs have expired and the extension did not happen or at least not annotated in the account. Given that the annotation to...

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Carnival Cruise Lines Carnival Cruise Line Booking Sept 7th and Sept 14th

On both dates above my cruise the was canceled, the first was corrected and I was placed on a waiting list. The next day I was given a room same deck near my family. Today I find out my trip was canceled again. Strange thing is when I was on the phone with the rep from Casino on the 13th witnessed someone attempting to cancel my book at the same time I was SPEAKING TO THE REP. She was ballistic, to the point of yelling WTF, WTF, she immediately contacted her supervisor and end results added me to a waiting list and after purchasing the cheers package and steak house reservations I find out my room AGAIN was canceled and at this point it appears I will not be cruising after waiting a year. And to TOP it All off. They charged me a PENALTY for the cancelation I did not make. Never received a Cancelation email or text or nothing. What can be done?

Desired outcome: Get me back on my cruise for Sep 25th Carnival Conquest

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Carnival Cruise Lines Vista ship 7 day cruise 9/2/2023 from Galveston Texas

My husband and family took the cruise as a celebration of our college graduates and almost everyone ended up with Covid upon the end of the cruise. The sad part is the staff knew this particular ship was HOT COVID! one of the staff warned us to be safe upon entering the ship on the day of the cruise as 40 plus people had COVID on the cruise just before us. Carnival didn’t alert us about the COVID HOT environment we were exposed to, nor do they give people the opportunity to cancel . Quite frankly they run their stewards through the cabins to clean so fast between new cruises they can’t possibly be disinfecting properly. When there is an airborne virus the area of such needs to be aired out! That doesn’t happen. When you are boarding people as others are getting off that is not enough time to disinfect a ship!

Desired outcome: I want a refund since I had to miss work after getting Covid on Carnival Vista

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Carnival Cruise Lines Laundry service ruined a blouse

Laundry service. Ruined one of my daughters blouses she got for her birthday from a friend and had only worn it a couple of times. Never had a problem before but we sent in laundry and her blouse came back with black spots on it. They came got it and tried to get out of so they said. She was heart broken and three it away. I am just at a loss because it has never happened before and it has to be her blouse. That shirt was special and her friend said she paid $29.99 plus tax for it.

Desired outcome: I think Carnival should give her some kind of compensation.

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Carnival Cruise Lines Mardi Gras 15/oct/2023 Booking # V58NK7

I got very sick on the ship from eating salad on the ship on the night of 10/20/2022. At first I thought I was sea sick but I had been taking dramamine like clock work. The ride was rough. But I realized it was the salad because when I threw up out of my mouth I felt a little better. It was the salad please comp me and wife for pain and suffering on that trip. our dining was from 5:30-9:30 Mr & Mrs James & Yvonne Moore

Desired outcome: comp. please VIP [protected] & [protected]

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We arrived at Southhampton port England on Friday August 25 from the cruise ship Island Princess and the reservation # 5R8cdg. When we went pickup a our suitcases one was missing. The dock persaonal I found oud out does not work for princess but even though I felt that Princes (Carvinal) was. responsible. I was supposed should have recieved a form to fill...

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Carnival Cruise Lines cruise port we were diverted to

We were recently on the Magic out of Norfolk sailed Aug. 19-27. We were diverted to Nassau and Bimini, Nassau was awesome, but Bimini was horrible, unable to swim in the ocean due to a massive jellyfish population there, the free beach was full of trash, and there is absolutly nothing to do on the island without spending massive amounts of money. We were only reimbursed $20 per person, bit the cruise after us was reimbursed $200 per person, how is this fair. I would have been happy to spend 2 days in Nassau, but Bimini should not even be a stop for any cruise ship. I am hoping that we can get reimbursed the same $200 as the cruise after us. Thank you for your time, You can contact me by calling [protected], Wayne LaMont, VFIP#[protected]

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Carnival Cruise Lines ship carnival liberty

Hot rooms they offered to switch the rooms 10 hours priors to leaving when my first COMPLANT was 2 two days prior i only slept one night on our cruise only gave us 50 off our bill we had issues with pluming i go to call there number then they tell me to do online complaint Angela down at front desk was rude and condescending no cruse director was sick boat was old and run down

Desired outcome: I would like a apology and part of my cruse refunded for compensation contact [protected]@gmail.com

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I went on the Carnival Venezia August 10th - 14th to Bermuda. I paid over $3,000 for a suite. When I originally made these arrangements I booked them on the Carnival Magic, You changed the ship on me. I booked a suite for the 7th floor middle of the boat dock side on the Magic. When I got to the ship I realized that you put me on the 14th flr in the front...

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Carnival Cruise Lines Billing

I have reached out several times and the representative refused to help me after explaining the issue.G1Q4K0 we never went on this cruise and even supplied statements we didn't receive a double refund. Can we get someone to get this resolved because this is ridiculous. This cruise was from 2020 and we received an email 2023 over something we do not owe .

Desired outcome: Get the matter resolved

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Carnival Cruise Lines Overpayment of refund during pandemic

I has a cruise booked for 12/31 and Carnival never contacted me about but instead took me off the cruise as well as put me on a Do Not Sail List due to pandemic over payment via Carnivals fault . The collections dept said I owed $1500 then I honestly told them that was Incorrect because I disputed $3,000 . They come back saying they changed it to $3100 then when I sent them what the bank gave me as a provisional credit as $3,000 they changed there tune and said I owe $3500 does that sound professional ? No! Ms . Bermudez was rude and unprofessional. Telling me I need to pay the extra $500 that I don’t owe or not get off the do not sail list .

Desired outcome: To only charge me for the overpayment that I got as a provisional credit of $3,000 compared to the amount they say they paid.

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Update by Kristina Burchfield
Aug 24, 2023 7:56 am EDT

This issue should not be thrown to the waste side , if I am taking the time to complain on this site obviously my points are valid and truthful.

Update by Kristina Burchfield
Aug 23, 2023 11:49 am EDT

I have called and no one wants to handle anything

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1. The food was disappointing. The steak was flavorless. At Lido deck breakfast buffet, the sausage was cut up and mixed in with cut up hotdogs. The food lines were very long. There were hardly ever any cooked fresh vegetables served. The bread and croutons on lido were stale. 2. The youth on board of this ship were absolutely out of control. The last...

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Carnival Cruise Lines Ineffective equipment in the ladies room

Was on the carnival Venezia cruise ship on August 12th. Went into the bathroom in the ladies room in the back wall piece fell hit me on the head. I had to go spend the rest of my time on the cruise ship dealing with the medical center and seeing a doctor and having an x-ray just because somebody couldn't do their job correctly. Carnival did not seem to take responsibility for it at all nobody on the cruise ship seem to care whatsoever. As of today I'm being humiliated by being offered less than $200 for what happened. I would expect much more out of a bigger company than this to try to please their customers. Beware of this ship!

Desired outcome: I would like a refund of my trip if not the whole amount at least half. Nobody should have to go on a cruise to use the bathroom and get hurt!!!

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Carnival Cruise Lines Refund for a nightmare on the valor

I sent a email complaint to the customer care on Monday August 14th and yet to hear back from anyone. My family and I had a terrible experience and it ruined most of our vacation. The food aboard this ship is far from edible, the noise level from the people above was ridiculous, the cleanliness of the steward was terrible left our bathroom smelling so bad like it was mopped with poop water. The attitude of most of the employees on this ship is atrocious. They have no manners and talk to you any kind of way. The only staff members that were nice and human were the three bartenders in red frog bar on the lido deck, Warren at the bar in the casino and one waiter in the MDR (I can’t remember his name) but besides that everybody else was rude and had nasty attitudes. I would appreciate a response back to the email I sent.

Desired outcome: A full refunded of my cruise/reimbursement

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Carnival Cruise Lines Food/long lines, evening show, excursions, covid, door decorations

1. The food line was always long and closed @ 2:30 pm each day, so Guy's hamburger was our lunch each day.

2. One of the main evening 70's show after dinner 7:30/9:30p, one of the performers stripped down to underpants. My 8 y/o grandson is still talking about it. He was uncomfortable. The show wasn't rated.

3. The excursions were short. We arrived late and left early from the 3 different ports which were disappointing really wanted to stay longer in Grand Cayman.

4. On the way back to Galveston, The ship Vista stopped for 1-2 hours due to propellar issue.

5. On debarkation, 7 out of the group of 15 were positive for Covid. Headahes, Coughing, Itchy throats was noted on day 5 of the cruise.

6. Decorations on the door were torn down by unsupervised youth.

Desired outcome: I would like a partial refund for all we endured during this cruise. It was by far the worst for myself and our group of 15.

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Carnival Cruise Lines Refund Help: Carnival Sunrise Aug 7 - 12, 2023

We are currently on the ship suffering in the heat across 2 different rooms in our party. We have been to Guest Services several times and have an email out to Guest Care.

We have been told we can only receive partial refunds for the day if a tech measures the room and it registers above 74*F. Late last night I visited Guest Services in my sweaty pajamas to be told both our rooms have been registering “within range.” I requested an immediate remeasure.

The tech came to our room while we were there this time and clocked us at 68.8*F on a taped up Fluke Thermometer set to “Offset Mode” with rubber bands covering some of the settings. (Photo attached) As an anemic with hypothyroidism, I am usually the coldest person in the room. At that level I’d have needed a coat - I certainly wouldn’t be complaining of the heat. I raised concern about miscalibration/offset with the front desk and was dismissively told that’s not how thermometers work - though according to the manufacturers website I researched thoroughly today and my basic experience I know that not to be the case. I left the port to purchase a thermometer, and both rooms are registering above 74*F. (Photos provided at near and above 80*F)

I’ve met several hard working people on the boat (including staff) with the same issue who feel unheard and underserved. People in our hallways are complaining at night and there are lines at the main desk.

Even intermittent cooling issues are undeserving of our hard-earned money. This is in addition to other hot common areas of the ship including the food hall on elegant night, elevator lobbies, the theatrical room, and some of the bars/clubs. One night the food hall was so hot I had to walk out and skip dinner. The cherry on top - we came back to the rooms today with human sewage and excrement on the floor of one of the rooms, seeping into our laundry. Guest Services could not accommodate a place to shower after our excursion while Maintenance tried to sterilize the room.

I would like a refund of our trip. Crying in front of 3 different managers only to go back to my room to sit in the heat while random offset thermometers register my room like an ice box as if I’m a liar is not worth the thousands of dollars I paid.

Rooms 1320 and 2445

Desired outcome: Refund.

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Carnival Cruise Lines Fitness watch purchase from fun shop

Fitness watch APP no longer available.

My Wife purchased this watch as a Gift for one of our grandchildren.

It has been found that the Fitness watch purchased from the Fun Shop on the Splender,

The app to use this fitness watch is no longer available rendering this Fitness watch as unless as nothing can be set with out the app.

I have had a number of tech guys have a look as well all telling us the app is no longer available.

Desired outcome: Refund for Fitness Watch

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Update by micmac21
Aug 15, 2023 7:46 am EDT

Sorry about late reply to many e-mails in my in box

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About Carnival Cruise Lines

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Carnival Cruise Lines is a world-renowned cruise line that offers a wide range of exciting and memorable vacation experiences to travelers of all ages. With a fleet of 24 ships, Carnival Cruise Lines is one of the largest and most popular cruise lines in the world, offering a variety of itineraries that take passengers to some of the most beautiful and exotic destinations around the globe.

One of the things that sets Carnival Cruise Lines apart from other cruise lines is its commitment to providing a fun and exciting atmosphere onboard its ships. From the moment passengers step onboard, they are greeted with a festive and lively atmosphere that is designed to help them relax, unwind, and have a great time. Whether it's enjoying a delicious meal at one of the ship's many restaurants, taking part in a variety of onboard activities and entertainment options, or simply lounging by the pool and soaking up the sun, there is always something fun and exciting to do on a Carnival Cruise.

In addition to its onboard amenities and activities, Carnival Cruise Lines also offers a wide range of shore excursions that allow passengers to explore the ports of call on their itinerary. Whether it's snorkeling in the crystal-clear waters of the Caribbean, exploring ancient ruins in Mexico, or taking a scenic tour of the Alaskan wilderness, there is something for everyone on a Carnival Cruise.

Another thing that sets Carnival Cruise Lines apart from other cruise lines is its commitment to providing exceptional customer service. From the moment passengers book their cruise to the moment they disembark, they are treated with the utmost care and attention by the ship's crew. Whether it's helping passengers plan their itinerary, providing assistance with onboard activities and amenities, or simply ensuring that their stay is as comfortable and enjoyable as possible, the crew of Carnival Cruise Lines is dedicated to providing the highest level of customer service possible.

Overall, Carnival Cruise Lines is an exceptional cruise line that offers a wide range of exciting and memorable vacation experiences to travelers of all ages. With its commitment to providing a fun and exciting atmosphere onboard its ships, its wide range of onboard amenities and activities, and its exceptional customer service, it's no wonder that Carnival Cruise Lines is one of the most popular cruise lines in the world.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you encountered with Carnival Cruise Lines. Make it clear and specific to the problem, such as "Unresolved Billing Issue on Carnival Cruise" or "Poor Customer Service on Carnival Vista."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific cruise ship and date of your voyage.
  • Any issues with booking, boarding, accommodations, staff behavior, amenities, or excursions.
  • Describe the nature of the problem, including any discomfort or inconvenience caused.
  • Detail any transactions related to your complaint, including booking numbers, dates, and amounts paid.
  • Explain the steps you took to resolve the issue with Carnival Cruise Lines and their response or lack thereof.
  • Discuss the personal impact, such as stress, financial loss, or ruined vacation plans.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information like social security numbers or credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Carnival Cruise Lines, whether it's a refund, an apology, or another form of compensation.

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Overview of Carnival Cruise Lines complaint handling

Carnival Cruise Lines reviews first appeared on Complaints Board on Aug 17, 2006. The latest review Carnival 3% service fee charged to casino players using credit money on carnival casino players tables was posted on Oct 22, 2024. The latest complaint Carnival 3% service fee charged to casino players using credit money on carnival casino players tables was resolved on Oct 22, 2024. Carnival Cruise Lines has an average consumer rating of 4 stars from 1295 reviews. Carnival Cruise Lines has resolved 953 complaints.
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    +1 (305) 406-8656
    +1 (305) 406-8656
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    +1 (800) 819-3902
    +1 (800) 819-3902
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    Personal Vacation Planner
    +1 (305) 599-2600
    +1 (305) 599-2600
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    Coordinator
    +1 (727) 452-4538
    +1 (727) 452-4538
    Click up if you have successfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number
    Media Contact
    More phone numbers
  3. Carnival Cruise Lines emails
  4. Carnival Cruise Lines address
    3655 NW 87th Avenue, Miami, Florida, 33178, United States
  5. Carnival Cruise Lines social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024

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