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Course Hero

Course Hero review: Unauthorized charges 196

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Author of the review
5:21 pm EST
Review updated:
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Don't use their service, it is really unhelpful. Customer service is very bad and they charged me $84 instead of $7 month payment.

Dec 01, 2019 8:47 pm EST
Course Hero customer support contacts
Address

1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, CA, 94063, US

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Thanks for contacting us on Complaints Board. We would be happy to assist you with your inquiry. Please email us at support@courseherol.com or dial 888-634-9397 for live agent assistance, and we are available 24 hours a day.

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Customer Support
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

196 comments
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Emmanuel D Dejarlo
US
Sep 26, 2022 1:58 am EDT

can you please delete my upload course hero account so that i cannot ban in my school because they sent me a email that i need to delete my upload in course the file name is emmanuel dejarlo. please help me courseheroaccount

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Singcol, Devo Brandan T. BSRT 1-E
US
Sep 27, 2022 8:06 am EDT

Good day maam/sir,

i need help to delete my previously uploaded document.

With this, I humbly ask in your good office to delete my uploaded file, all of it. Thank you very much.

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Samargho
US
Sep 27, 2022 1:04 pm EDT

I've tried obvious fixes like restarting browser and computer, and everytime i login to google it closes the popup and gives me a bad request error. Please help!

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lipika ratakonda
Clinton, US
Oct 02, 2022 10:16 pm EDT

they told they give free unlocks for every 10 documents. you keep uploading the count is wrong and they use your documents without giving free unlock.

they are fruads.

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scarlet secret
US
Oct 02, 2022 11:01 pm EDT

Hi, when I used my gmail to log in, it showed bad request. Yesterday when I logged in, it was okay. I've tried to log in more than 5 times and each time it will always show bad request. My gmail is scarletsecret0030@gmail.com. Can i kindly seek any assistance for this issue as I have many unlocks that are expiring soon. Thank you.

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Adityasinh Parmar
US
Oct 03, 2022 1:36 am EDT

on 24th September 2022 I took yearly subscription for $119 and today I checked and saw I was charged $166 for that subscription, so I want my full money back and I would like to stop my subscription as soon as possible.

I was miss charged and I was very disappointed with the service.

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O Blue
Orlando, US
Oct 03, 2022 2:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am trying to login my account, but keep getting error of Bad Request. I used different browsers and device with thr same warning. Try forget my password like 9 times but not receive anything.

I have alot of unlocks available and I really like your website.

Please help! Thanks!

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Austin Christian Escobar
US
Oct 10, 2022 5:42 am EDT

Hi, I just wanted to raise a complaint about my registered Paypal Email in my account. I am a CourseHero Tutor. My email address is austinchristian.escobar@email.lcup.edu.ph

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Aladeen
karachi, PK
Oct 10, 2022 6:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am trying to login my account getting error of Bad Request.

I have alot of unlocks available. guide me what to do now.

Please help.

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ScarletM44
US
Oct 10, 2022 10:38 am EDT

I tried logging in to my account for crnursing18@gmail.com. I have an account with them and every time I tried signing in it tells me "bad requests" all the time and I cannot get in no matter what I try. I sign in by google but it never lets me through to the point I had to make a new account because I am unable to see why this issue is happening.

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Nat Corpuz
PH
Oct 10, 2022 12:55 pm EDT

I could not log in via google account as I would like to recover my account because someone accidentally deleted my account.

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Thaingan
Conroe, US
Oct 11, 2022 6:48 am EDT

Hey! I try to login on my account but all I got is bad request and error. Even I try to login to Google or Facebook all I got it bad request! What should I do? Please help!

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Tom Quilloy
PH
Oct 13, 2022 5:30 am EDT

I can't withdraw my tutor earnings. I entered an incorrect code to verify my contact number. Upon trying to enter my contact number again, it appeared that the system can't verify my number.

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Marionne Saubon
US
Oct 16, 2022 10:01 pm EDT

Good Day!

I would like to request an immediate removal of all the files I uploaded on Course Hero in this account. My school asked me to have them removed as soon as possible or I will be given a disciplinary action. Thank you!

Kind Regards,

Marionne

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Ai123
US
Oct 17, 2022 11:35 pm EDT

Good day! I have an urgent concern that needed to be taken an action immediately. I have uploaded different documents with the usernames and passwords from my school that are all confidential. I have already submitted a takedown notice, but the documents haven't been taken down. Please, how will the documents be removed? Thank you!

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Hisoka
US
Oct 20, 2022 2:44 am EDT

I was trying to log in using my google account but it says Bad request.

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Adam Lis
US
Oct 23, 2022 2:47 pm EDT

i can't log in through google. its says bad request every time i try and log in

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Meron Shawel
US
Oct 23, 2022 3:45 pm EDT

Hello,

I need urgently to delete documents that I uploaded by mistake.

You can reach me byu email .

Looking forward to receive your feedback.

Meron

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C.Delaroma
US
Oct 26, 2022 4:08 am EDT

Good evening i recenlty uploaded some documents and my teacher seen them and talked to me begging if you course hero could delete all of my uploaded documents, i hope that you can assist me and delete my uploaded document .

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Joshua Yik Hao Kang
US
Oct 26, 2022 6:58 am EDT

Can't login with my account [protected]@student.curtin.edu.my due to bad request as of today 21/10/2022. Please help settle this issue quickly as most of my unlocked documents are vital to help my studies.

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Manideep Manthangodu
US
Oct 28, 2022 12:39 pm EDT

I have uploaded some of my assignment work in coursehero .some assignments are revealing my privacy . I have. Filed a complaint against about this issue in the course hero website. Yet I didn't any response from the course hero team

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Clark Pagels
US
Oct 29, 2022 9:11 am EDT

Please remove all documents uploaded to my account.

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Daday Torilla
US
Oct 29, 2022 11:24 am EDT

Please remove this link faster than you do huhuhu

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Daday Torilla
US
Nov 05, 2022 6:50 am EDT

Please remove this links faster

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Manideep Manthangodu
US
Nov 06, 2022 4:24 am EST

I want to delete my documents which were uploaded in course hero due to some privacy issues .The documents are uploaded without my permission by my friend .the documents has a lot of privacy and sensitive data .I have contacted course hero ,But there is no response from them

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yung sand
US
Nov 06, 2022 1:09 pm EST

I get bad request when i login with google. I tried multiple browsers. I was able to create a new account but I have a lot of documents and unlocks on this account.

10/31. I was just using this account yesterday up until midnight and within the past few hours my access is gone. feels like a scam

kingsterman38@gmail.com

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Laurita Chula
US
Nov 06, 2022 1:55 pm EST

I try to login in on my account on course hero. Even I try to login on Google and I got bad request! Please help!

Email: Lauritachulabelaja@gmail.com

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888
Nov 07, 2022 5:23 pm EST

Hello, I have a Course Hero account, and I would like to delete my files off the page. Because it contains personal information about me, it is urgent. Would you kindly remove my files? If I'm not mistaken, the name of my file is "Kopija datoteke Uspon i pad Beatlesa.docx."

I appreciate your help.

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penguinsb
US
Nov 07, 2022 11:31 pm EST

Hello, I uploaded a document and I want to delete all of them

Please delete them

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Facilitystats
US
Nov 08, 2022 6:06 pm EST

I can't login to the coursehero account, even I tried my brother's account and that also is showing.. Incorrect email or password and sometimes.. Bad request.

Even if I tried to change the password. I clicked on forgot password.. It said you will get an email shortly but I didn't get any email.

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Hoang Nguyen
US
Nov 08, 2022 8:49 pm EST

Hi Course Hero,

As required by school, all my uploaded document must be taken down. I have submitted the take down request. Can you please speed up the process and let me know when finished?

Thanks

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King Jay-r Muntecalag
US
Nov 10, 2022 3:05 am EST

I am trying to login my account getting error of Bad Request.

I have guide me what to do now.

Please help.

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DJ SHINE 254 (Shine the dj)
US
Nov 10, 2022 8:43 am EST

When I try to access my account, I receive the error "Bad Request."

I have a lot of unlocks available. guide me on what to do now.

Please help.

Email:mutij800@gmail.com

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samuel oladele
US
Nov 12, 2022 3:44 am EST

I get Bad Request anytime I try to log in

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Noor ul ain Zafar
US
Nov 12, 2022 11:16 pm EST

I'm unable to login to my coursehero account with gmail account. I'm entering correct information but can't open my account. I've earned unlocks and other rewards which i can't use now. Please resolve this issue so i can use my account.

This happened to me 2nd time yesterday.

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Rahul-
Jalandhar, IN
Nov 13, 2022 8:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I am facing troubles while login into course hero account through google and popped out "bad request"

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Tokisaki Ez
US
Nov 13, 2022 12:22 pm EST

I tried to login my account.

But it says "Bad Request"

I still have a lot to cashout from my tutor account.

Its been 3 days since my last login.

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Selenophile Quartizo
US
Nov 14, 2022 3:56 am EST

Hi I've got plenty of questions and unlocks but when I tried to log in it says "bad request" I only use my google account please help me thank you.

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Engr achilles
Tabaco, PH
Nov 15, 2022 10:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

It says that "You can withdraw your available balance if it exceeds $20 USD. Please contact Tutor Support if you have any questions." but why can't I withdraw my hard-earned money. Please help me withdrawing this, i badly need it to pay for my hospital bill i'm begging you

sellihcapay@gmail.com

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Kin Chan
US
Nov 19, 2022 9:25 am EST

When I log my account on my pc I can't log in. Even logging in on my phone I can't. It's been like this for almost a week. Last week I already paid premium for a month and I can't even use my account. I've been using course hero for a year did I did something wrong to receive this bad treatment?

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  1. Course Hero Contacts

  2. Course Hero phone numbers
    +1 (888) 634-9397
    +1 (888) 634-9397
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    Media Contact
    +1 (650) 454-0742
    +1 (650) 454-0742
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    Chief Operating
  3. Course Hero emails
  4. Course Hero address
    1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
  5. Course Hero social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024
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