Menu
For Business Write a review File a complaint
CVS Customer Service Phone, Email, Contacts

CVS
Reviews and Complaints

cvs.com

Learn how the rating is calculated

1.3 28 Reviews 3333 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

CVS Complaints 3333

ComplaintsBoard
T
3:45 pm EDT

CVS Disgusting

I had a script called in to the CVS located on US 41 in Apollo Beach Fl at 10:30 AM. I called in at about 4:00 PM to see if my script was ready. After ten minutes on the phone trying to navigate their ridiculous voice mail system, I finally got someone on the phone. I was told they didn't have it. I told them it was called in at 10:30. then he actually went and looked and informed me that it was there. I complained about the voice mail hell I went through to get a hold of them and was informed that that was corporate and I would have to talk to them. He was rude in my opinion. You could't find any contact information on the CVS website. When you look up CVS customer service on the net and call them they say they are not corporate and basically didn't want to hear my complaints. I will never go back to CVS again. They suck.

Read full review of CVS
Hide full review
ComplaintsBoard
J
12:42 pm EDT

CVS Looking for theraworx

5/25/21
Jodie Armstrong
I just simply was sent by chiropractor that our local CVS would have Thera Works and or CVS brand equivalent to. I was extremely on hold a long time. Which was plain to me they they were short handed.
Every time I injected some information to the pharmacist regarding the product, I was looking for he responded in an a feeling of "lady you know nothing" (I'm a registered nurse)
So instead of a quick simple conversation it turn into a waste of time, I did order on Amazon.

Desired outcome: Retraining, interest in conversation. More help to help your customers

Read full review of CVS
Hide full review
ComplaintsBoard
B
7:51 pm EDT

CVS Lack of Masks at Georgia CVS Pharmacy

My wife and I were at a CVS Pharmacy in Dawsonville, GA his morning. An employee came to us and said that we didn't need to wear masks anymore at CVS. First, I am appalled tat this is the case at a Pharmacy in a state where only 31% of the people are vaccinated for Covid 19 and where many people here refuse to get the shot because they are idiots. The CDC did change their mask policy however that is for vaccinated people, Clearly no one at this CVS or any other CVS is actually checking to see if people are vaccinated which would allow them to not wear a mask. CVS is supposed to be a pharmacy and if so, I would hope that you actually care about customers health. There is NO WAY that you should remove mask mandates in Georgia or any state so far behind in vaccinating people. Too many stupid individuals see the CDC change as a way to stop wearing masks at all. You are simply empowering these folks to not get vaccinated and not wear a mask to protect others. Are you kidding me? This change in your policy is perhaps the dumbest thing CVS has ever done. Please amend this atrocious policy post haste.

Desired outcome: Return CVS Pharmacies to go back to mandatory mask wearing unless people can show that they are fully vaccinated!

Read full review of CVS
Hide full review
ComplaintsBoard
A
8:07 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Nov 6, 2020 I purchased CVS Multivitamin Item number 346752 on a promotion "buy one get one free". The store only had one item and the store associate gave me a raincheck for the other item. I visited the store several times and the item was out of stock. On May 23, 2021 I visited the store again and the item was still out of stock and I spoke to the...

View 0 more photos
Read full review of CVS
ComplaintsBoard
C
5:43 pm EDT

CVS HP Printer Cartridge 61 Color

This product has been out of stock at all three CVS stores on this island for the past 4 weeks. The clerks' say "We order it, but Oahu never sends it to us.". I have a raincheck for when it was on sale and will not be able to use this with an online order. I called your Corporate Customer Service and spoke with Alice. She asked every conveivable personal identification question and at the end of 17 minutes she said she could not help. I then spoke with her supervisor, Alena, who said "they" don't know when stock will be available. Its been going on 5 weeks now that CVS has been out of stock of this item.
if you're going to offer a product and additionally put it on sale, and then say you have no idea when it will be available is pretty pitiful. I guess I need to lower my expectations for CVS.

Desired outcome: Get this product in stock on Maui.

Read full review of CVS
Hide full review
ComplaintsBoard
J
6:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I waited more than 45 minutes to be connect to the pharmacy and no one pick up the phone. I needed to order pills for David Sheridan 10/29/1947. RX 2460677. I was told by automated that the pills won't be ready till the 28th of this month. He is out of pills and needs a refill!

Read full review of CVS
ComplaintsBoard
M
8:25 am EDT

CVS Pharmacy giving me wrong cover no dial asthma inhaler

They keep giving me a cheap plastic white cover with no dial on it after three times I had to go back to the store: I have COPD and my arbuterol inhaler is supposed to compe with a red /white cover that has a dial dose counter on it: they keep trying to give me the orange white one with no dose counter dial on it which hi illegal and wrong cause you can have an asthma's attack if you don't know how much is in the bottle, I had this happen to me three times and I have Togo back to this dam pharmacy I told them how wrong and dangerous and you can't see the dose with no dial and that I would seek an attorney and sue if they didn't stop giving me the wrong cover, and today it happened again I am now filing a complaint, they waiste my time my gas cause I got to return to the store, I'm tired of this gross negligence. My arbuterol even clearly states that it comes with a dose counter; what the hell is wrong with these people,

Desired outcome: Stop giving me the wrong cover for my inhaler and you owe me gas money for too many trips back to the store

Read full review of CVS
Hide full review
ComplaintsBoard
J
3:55 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Jeanette Alicea I went into CVS located at 4400 Hollywood Blvd. Hollywood, FL 33021 for my 3:30 PM appointment and the technician was very rude. Didn't speak loud enough so that I could understand the questions he was asking and just had an overall bad attitude. I want my information (gave him my SS number) removed from your system immediately...

Read full review of CVS
ComplaintsBoard
P
9:14 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My family stopped by CVS in our work clothes, admittedly, looking a bit shabby as we had been working to install a fence. The cashier spoke to us in a condescending manner and asked how many kids I had. I told him four and my husband made a joke saying six - he counted as two kids. The cashier began to say how lucky we were to be getting $1, 000 come July...

Read full review of CVS and 1 comment
ComplaintsBoard
J
1:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

3 months in a row my spouse has had difficulty getting his pain medications filled--triplicates. Can't call as we were told they aren't answering phones due to filling prescriptions but you go in to pick up and you have to wait, though it was due a day or 2 prior, because they haven't filled it. I called today and learned the pharmacy manager has quit. The...

Read full review of CVS and 1 comment
ComplaintsBoard
S
8:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS cvs in Petersburg Indiana

I have been trying to get centrum silver for 3 weeks plus other vitamins. The shelves are empty. I also have been going to dr. and i need gauze 2inch have not been able to get that for a month if not longer.The shelves by the pharmacy are a joke.We live in a small town we need these thing . This needs to be checked out by someone. The only thing I get from staff is CVS sends what they what every two weeks I have been told this 3 or 4 times.

Desired outcome: Check out!!!

Read full review of CVS
Hide full review
ComplaintsBoard
A
5:50 am EDT

CVS my compliant their is no place to complain and get simple satisfaction

i returned a item, waiting longer than usual for the money to return on my card

Desired outcome: give me my money

Read full review of CVS
Hide full review
ComplaintsBoard
T
2:26 pm EDT

CVS Pharmacy

Hello,
I looked on line and it stated cvs at lindbergh blvd accepts walk-in for the covid vaccination. I went in today saturday, may 15, 2021 around 11:15 am
I spoke with the male pharmacist and he told me they don't do walk-in for the shot. I pulled out my phone to show him what the website have listed. Then he changed his story to "he don't have enough shoots that I need to call after 5 to see if someone cancelled". I'm sorry but that is not a walk-in
The pharmacy department is always in all sorts of problems.
Please educate this location

Read full review of CVS
Hide full review
ComplaintsBoard
E
2:02 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

CVS Attitude and no caring towards patients

Your cvs on route 524, cocoa is the worst drug store i have ever ran into. They could care less about patients who are in need of their medication. They let u wait on the phone forever, they tell u they will deliver your medication the next day, it does not happen and when u call they say "sorry, but someone dropped the ball". Then i call your customer service to complain and cvs responds by they will deliver the next day and still nothing happens. When i call them they tell me it will be delivered on monday. I do not drive, i have a serious condition with my eyes, my doctor, himself, called and got the prescription for me but they told me to take a taxi and go get it. That is their attitude. They are horrible, non-caring, mean and could care less if u wait on the phone for 45' plus...Something needs to be done. This is the last time i deal with them, all my prescriptions will go somewhere else from now on.

Read full review of CVS
Hide full review
ComplaintsBoard
P
6:18 pm EDT

CVS Customer service at drive thru window

Young lady was extremely rude when I came to drop off a script today. Did not listen to my answers and repeatedly asked the same questions when I answered her. Took her 5 minutes to acknowledge my presence because she was on her cellphone. Tgere were 2lanes. Neither had any cars. Drove up to, apparently the testing window. She instructed me to go to the other lane. I said there's no one behind me I just want to drop off a script. Wouldn't accept it and told me again to drive to the other lane. Not acceptable in any business. Completely unprofessional. CVS store located on Rt. 70 in Cherry Hill, NJ

Desired outcome: Admonishment and dismissed if another complaint arises

Read full review of CVS
Hide full review
ComplaintsBoard
K
10:45 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

5/14/2021 CVS Ormond Beach 895 W Granada Girl answered the phone in the pharmacy after me being on hold for over 20 minutes and hung up on me as I went through the doctors line since I couldn't get a human being on the phone. After 30 minutes of waiting I finally got a pharmacist on the phone to fix my prescription. I want that girl fired for being such a...

Read full review of CVS
ComplaintsBoard
A
7:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I wrote about a week ago and you have yet to respond. I have called every day requesting Danielle NG to pay attention to this matter and he has not returned any message on how he will address this!!! Mr Ayman the pharmacist from CVS @ 8859 Alondra Blvd, Paramount, CA 90723, has taken upon himself to change my prescription doctor directives as opposed to my...

Read full review of CVS
ComplaintsBoard
R
6:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS CVS Pharmacy Parker & Santa Fe, Olathe, KS

In my opinion, customer service at this pharmacy is horrid; it is staffed primarily by interns. For the past 7 days I have received texts that I had prescriptions for pick up. when I go, they are not ready. When I provide insurance information (3 times now) I am told I have to come back because they have to find a pharmacist to review. (This is how our system is, I was told.) I had already set in line for more than 30 minutes. I had no sooner left, than I was texted my prescription was "back in stock." The next day, I received a text they (again) needed insurance. I called and talked to an intern. I asked for a pharmacist, he assured me that altho he was an intern and had not passed his boards, he was the one I needed to talk with. He told me I had 2 ready (the same 2 I had been trying to pick up) and the other was $273. I asked why, did they put it thru insurance? He confirmed they had. I told him I didn't believe that was the correct amount. He assured me it was and to come pick the other two up. When I got to the pharmacy (again) I was met by a very rude man who said I was "intolerable, " that he was a real pharmacist and he declined to provide the prescriptions. He also declined to provide me with a list of my prescriptions to transfer. He said I could not transfer my prescriptions, only a "real" pharmacist could. (This was because I told via phone I wanted to talk to a "real" pharmacist.) He slammed the window in my face.I didn't deserve that. I have already transferred prescriptions (for a better rate), but CVS needs to train their interns in customer service, and revamp their texting system. They also need to have a licensed pharmacist on site at all time. It's ridiculous I have to make 4 - 5 trips to get a prescription. This was not an isolated incident.

Read full review of CVS
Hide full review
ComplaintsBoard
M
3:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 5/11/21 at approximately 9:40pm I went to the drive through window at the 802 N Lansdowne Ave, Drexel Hill, PA, 19026. No cars were there when I pulled up, after pushing the call button and waiting 5 mins no one showed up. I called the store and the rude person who answered said the pharmacist will be there soon. No one came still. I had to beep several...

Read full review of CVS
ComplaintsBoard
A
10:44 pm EDT

CVS The rudeness in the store.

I went to CVS on Main and Court Sts in Marion, IL today, 5/10/2021. I'm not sure why, either.

I went there looking for masks. I went back to the pharmacy and was met with rudeness. I went to the front and asked, and instead of her helping me she just pointed and rudely stated "all our masks are right there!"

She then tried to get my phone number and said I wouldn't get the sales prices without it.

I told her this was the 2nd time I've had issues with CVS, and that I don't need the receipt. I won't be going back there!

Read full review of CVS
Hide full review

CVS Reviews 0

Looks like CVS has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent CVS, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About CVS

Screenshot CVS
CVS, also known as CVS Health, is a leading healthcare company in the United States. The company operates a chain of retail pharmacies, providing a wide range of prescription drugs, over-the-counter medications, health and wellness products, and other healthcare services. With over 9,900 retail locations across the country, CVS is one of the largest pharmacy chains in the US.

In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.

CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.

Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

Overview of CVS complaint handling

CVS reviews first appeared on Complaints Board on Nov 1, 2006. The latest review CVS Pharmacy - wrong prescription filled was posted on Sep 17, 2024. The latest complaint CA lottery daily 3-did not receive "cashed" winnings. was resolved on Nov 29, 2023. CVS has an average consumer rating of 1 stars from 3361 reviews. CVS has resolved 283 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.5
2504 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. CVS Contacts

  2. CVS phone numbers
    +1 (401) 770-9237
    +1 (401) 770-9237
    Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone number
    Corporate Communications
    +1 (401) 770-9811
    +1 (401) 770-9811
    Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone number
    Corporate Communications
    +1 (401) 652-0893
    +1 (401) 652-0893
    Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number
    +1 (800) 746-7287
    +1 (800) 746-7287
    Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone number
    CVS/pharmacy Customer Services
    +1 (888) 607-4287
    +1 (888) 607-4287
    Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone number
    Customer Care for CVS.com
    +1 (866) 389-2727
    +1 (866) 389-2727
    Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone number
    MinuteClinic assistance
    +1 (800) 742-7827
    +1 (800) 742-7827
    Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone number
    Prescription refill for in-store pickup
    More phone numbers
  3. CVS emails
  4. CVS address
    One CVS Drive, Woonsocket, Colorado, 02895, United States
  5. CVS social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 26, 2024
CVS Category
CVS is ranked 2 among 61 companies in the Drug Store category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.