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1.3 29 Reviews 3333 Complaints
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CVS Complaints 3333

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C
9:20 pm EDT
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I recently visit my local CVS to pick up a prescription as I have for the last 7 years and I have never received such poor customer service. The pharmacy tech was so rude. She refused to rang up my 4 items I wanted to purchase, stating she was to busy, she was ringing up my prescription. There was no one else standing in line and one car in the drive thru...

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J
9:11 pm EDT
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I have been doing business with this pharmacy for over 10 years. Recently I have been experiencing a lot of problems. My husband is on several cardiac medications and starting in May when I called to see when the refills would be ready I was told by Eric, the pharmacist that Dr Chaudhrys office called and canceled his medication. This is in reference to hi...

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S
1:56 pm EDT
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CVS service

On June 4th 2021, at 11:55 and 11:33 am I was on hold for 30 minutes and no one ever answered the phone. This is not the first time this has happened. I have witnessed 5 employees in the pharmacy at the same time, 2 just standing around with 2 calls waiting and no one would answer the phone. this is very poor service. Why is this happening.?

Desired outcome: BETTER SERVICE

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K
9:41 am EDT
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The CVS located on Hwy 15 South in Hazard, KY has consistently had extremely poor service for over 2 years now. This pharmacy is in a small, rural town where customers travel often as much as 45 minutes to get to this CVS. The most problematic thing at the pharmacy section of this CVS is, each time you call to speak to the pharmacist or an assistant, the...

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R
6:45 pm EDT

CVS covid vaccine advertise walk ins, but told us to make an appoinment when we arrived

My husband wanted the J&J covid vaccine so we looked online and found out the CVS on 191 and south dixie highway were offering and advertised walk-ins. We went at 5 pm on a Saturday 6/5 and no one was there for the vaccine. We asked for the Covid vaccine and they said we need to make an appointment. I told her I saw online that you were offering walk-ins. Her response was to come back at 6pm when we are closed and we will see if we have the vaccine available. We decided to go to Publix pharmacy and they took us with no issues. CVS should not advertise something they can not honor.

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6:27 pm EDT
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I use CVS for all my prescription orders located on 1800 E Highway 50, Clermont, Florida. On June 3, 2021, I had just come out of the emergency room regarding an accident. I went to CVS to exchange the FreeStyle lite Glucose monitor which I purchased from CVS a week ago I had brought in my test strips at the time which I had paid $80 and I specifically...

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2:53 pm EDT
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On June 1 at approximately 9:00am, I called the number for the covid vaccine information 'desk' at the Keaau, HI. Long's/CVS. From there I was informed that walk-ins for the covid vaccine were welcome and that the Johnson & Johnson vaccine was available. On June 3 at approximately 9:00am I went to the Long's/CVS in Keaau to sign up for the J&J covid...

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12:09 am EDT
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I have called the CVS store in Flagstaff, AZ, at [protected], 7-9 times over the last 3-4 months and nobody answered the phone at the front of the store. We have a Walgreens, Walmart and Target here and they always answer their phones. It seems to happen more in the late afternoon until closing. For this reason I have started shopping more at Walgreens. I just do not understand this. My number is [protected]. Thank you.

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B
11:18 am EDT

CVS Pharmacy at CVS Store # 4825 Not Answering Telephone

Dear Madam or Sir:

This complaint regards the pharmacy staff at CVS Store # 4825 not answering the telephone. On 02 June 2021, I contacted this CVS Pharmacy three separate times to inquire about a medication for my mother who is on Hospice. Each call, I was on hold for at least 30 minutes. While on hold, I placed the telephone on speaker and continued to do my work. No one was ever answered any call. On 03 June 2021, I contacted this CVS Pharmacy again. After being on hold for approximately 22 minutes, I terminated the telephone call. I then recalled this CVS Store to speak with the manager regarding this problem.

The manager was very pleasant and professional; he stated that the pharmacy had been extremely busy over the past week. I explained my problem of unnecessarily long times on hold. He stated that he would transfer me directly to the pharmacy. The call was bounced back to his telephone. He could not explain the reason for this. I would like to know why the pharmacy staff at CVS Store # 4825 do not answer the phone. I would like for this problem to be addressed and resolved. Thank you so very much.

Respectfully,
Brian A. Bates

Desired outcome: Have the staff answer telephone calls within a 15-minute timeframe

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L
4:32 am EDT

CVS Serious embarrassment

I would like to report a serious embarrassment that I suffered on June 2, 2021 at 116 W University Dr. Denton, TX 76201 at about 7PM central time. It has been almost a month since I moved from California to Texas and right away I coordinated with my psychiatrist on the move. After all the change procedure, my psychiatrist's secretary sent the request for my medication to the CVS pharmacy address mentioned above. When I arrived at the pharmacy, I immediately noticed a disorganization inside the CVS, as I had seen several used gloves on the table where the covid vaccine is taken. However, I didn't let this bother me as I was only at the pharmacy to get my medication. At the time, it was very busy and as I was not in a hurry to get my medication, I kept looking for some medications that I wanted to buy, for example; Dramamine and melatonin. After searching several times for melatonin without success, I decided to get in line to get my medication. The first CVS employee, an old man, had a lot of difficulty understanding my name. I had to repeat my name several times and I even spelled it as I usually do while I am flying airplanes; for example; L as Lima, I as India, V as victor etc. He didn't understand me and made me write my name on paper. At this moment I thought it wouldn't be easier if he asked for my ID? I want to emphasize here that I am Brazilian but I have lived here in the USA for five years. I am also a private pilot and understand that I have an accent, however I have never had difficulty communicating here in the US. Therefore, the old man made me write my name on the paper, as he had not found my prescription in the system. Up until that point I thought I had given the wrong address, but then I recovered the communication with my doctor on my cell phone and showed the address to the old man, he confirmed to me that it was that address. Then he passed me on to the pharmacy manager. This manager started looking up my name in the system, and he only found my information at my old address in California. The pharmacy manager then informed me that I would have to contact my doctor to update the address to Denton. I then told the manager that I had already completed the entire address change procedure and that my doctor's secretary had already sent the prescription to the pharmacy. Again the pharmacy manager informed me that I would have to contact my doctor for her to send it to that pharmacy, and again I informed the manager that I had already made this change. Again the manager said that I would have to ask my doctor to send the medication to the address in Denton, at this point I asked to speak to the head manager as this individual did not understand me and gave me the impression did not want to help and did not care what I was talking about. After several attempts to clarify with this individual that I had already made the request to my doctor for a change of address, I asked to speak to the CVS manager. He informed me that he was the general manager and in a haughty tone said that there was no one above him. I then started to ask for help from other employees around so that someone could explain to the manager that I had already requested the change of address for my doctor, this request for help was useless as no employee was willing to help me. After several attempts to show the manager a text message from my doctor, he told me that a message meant nothing to him and if I didn't get out of his way he would call security. At this moment when he threatened me to call the security, I felt very embarrassed. I've never had a problem before being able to communicate and I have never been insulted by an establishment threatening to call security. I consider myself a very polite person, and actually I was a little nervous because I saw that your employee was not making the slightest effort to understand what I was trying to explaining to him repeatedly. I was so depressed and embarrassed by what happened I haven't stopped crying. I did not act in either a criminal nor aggressive manor for him to call security on me. I feel very humiliated because there were several people watching the scene. I thought it would be better to look for another CVS manager. I went to the cashier and ask politely to call another manager. The cashier then called another manager. When I went to talk to the other manager it was immediately obvious that she was not willing to help me either, and even though I calmly explained and showed the message between my doctor and I, she said she could not help me because the pharmacy manager had more power than her in there. I just told the other manager I just wanted someone to explain the situation to the pharmacy manager. Then I asked the manager to let me know an email or phone so I could complain, and no one informed me either. After this situation I contacted my doctor and her secretary, they confirmed the sending of prescription medication and me thus sending the proof that they really had requested the medication. I have attached the request to this email. My doctor told me that she will never indicated CVS to her patients again and we have already switched to wallgreen. While I'm crushed I haven't stopped crying since then, all this time paying for psychologists, psychiatrists and medicine in vain. This week I'm talking to my lawyer to consider a lawsuit against cvs for moral damages. I didn't mention employee names because I didn't pay attention to names as I was nervous, but by the date and time and by the cameras it will be easy to indentify their names.

Through this experience I felt very hurt. The customer service was terrible and insulting. If I was a CVS manager, I would be ashamed of my store and my employees and how they were treating our customers.

Regards,

Livia Fitts.

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G
6:01 pm EDT
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There seems to be a pattern here with my trying to get a refill done when my current CVS prescription clearly indicates having one viable refill left - yet the automated phone system calls my doctor to have them renew a new one. This has happened many times with me and with my spouse and some of her meds as well. My current script that actually had 1 refill...

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D
5:09 pm EDT

CVS Horrible customer service at stores #06763 and #01376

Two of your stores close to me have exhibited horrible customer service, particularly when it comes to purchasing photos.

Basic poor customer service includes refusing to answer phones, hanging up the phone without answering and hanging up the phone while being kept on hold waiting for service.

More specific photo stupidity includes scrambling photo order so orders are mixed and must be sorted after receipt... In the hundreds. I have ordered thousands of photographs in the last several weeks and few if any are not mingled, mixed and confused with one-another.

I have also received multiple prints when none were ordered, up to three sets each, further confusing matters.

The manager of your store #06763 actually refused to check for additional photo envelopes when we knew they were behind the counter, standing with her arms folded and sternly saying "no" to our request to check again.

Unforgivable.

None of your employees in either store are exhibiting the slightest expertise on how to operate your machines or deliver printed sets of photographs. I have spent hundreds of dollars and their incompetence continues to this day.

As I write this, one store's machine (#06763) isn't even functioning and I am attempting to prepare for a once-a-year event to share photos with people I only see once a year.

This is a serious problem and needs to be addressed with all due diligence. I am an employer of 42 years and this is clearly a flaw in training which is the responsibility of management. This level of incompetence is only possible with flawed training and the excuse that "it's hard to find good help these days" is no excuse. Even chimpanzees can be trained. So can people.

This is nothing less than laziness and a wholly perfunctory management team.

Fix this. — don sweet
[protected]
[protected]@verizon.net

Desired outcome: Better customer service, naturally ... sheesh

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J
4:45 pm EDT
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CVS Pharmacy service

The Cvs in Hereford will never answer to take calls. They leave you on hold for 30 minutes or longer. They leave waiting in the line for 30 plus minutes. They are always behind on your refills and the male pharmacist is very rude! We changed over to the cvs in Hereford after using ours in Dimmitt for 40 years. We will not be using this pharmacy any longer. We will switch all of ours over to cvs in Amarillo.

Desired outcome: They need to be better with customers

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A
3:25 pm EDT
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CVS Online order

I ordered products on may 13, I have yet to receive a shipped notification.

I called [protected] and was on hold for 53 minutes until they hung up without answering my call. Class act!

There were two orders placed one for myself and one for my wife, no information has been provided as to the status of either order. I would seem logical that a company that wants to do business on line would be able to provide responses to problem with shipments.

Desired outcome: My orders shipped in timely manner, information provided and phones answered after an hour on hold.

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5:01 pm EDT
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On 5/30/21 (9:30am), I entered CVS Pharmacy with my 2-1/2 year-old grandson to get cough medicine, after he coughed all night long and I was worried about him. The store was nicely rearranged and I was easily able to find the aisle for kids colds, which was in the very back. This made things somewhat easier since my high-energy grandson is into everything...

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R
9:14 pm EDT

CVS Thermometers

Checked availability for a thermometer. Found the one I desired for $49.99 and it said was available at my CVS store. When I went to "My Store" that thermometer was over $80.00. The store employee said I would have to buy online to get that price. I came home to purchase online. When I put it in my cart it said my purchase was eligible for 1-4 day delivery. That delivery was the deciding fact over buying the same thermometer from eBay with a 7 day delivery. Once checked out, the delivery was 11 days. In both cases, what was presented was not true. This is out-right misrepresentation. I know they will say "read the fine print". I would say "then don't put the misrepresentations in BOLD print"! I spend thousands of dollars with this company and I feel cheated. I go to Walgreens but they are just as bad.

Desired outcome: STOP MISREPRESENTING

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7:15 pm EDT
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My wife went into the CVS at 6401 Precinct Line Rd, North Richland Hills to have some prescriptions filled. They filled something called Adavair, which she did not want. They gave it to her anyway, charged her $25.00. She immediately took it back and said she did not want this, and they said she could not return it because she had been exposed to covid. It was never opened!!! What kind of money-making scam is CVS involved in??

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D
10:34 am EDT

CVS Script still not filled after 10 days.

CVS pharmacy in Odessa, Missouri. Doctor called in script on 5-20-21, swung by to pick up after appointment, and they can't fill it til the 25th. Swung by on the 25th. Script not ready. Went by on the 30th. "Oh we don't have it in stock, it will be the end of next week before we get it." We always have some issue with CVS. Last time they deleted all our insurance info and we had to redo that as well.. after Unacceptable. They've had the script for over 10 days, and just now figure out they don't have it. Too bad we are stuck with CVS because of provider contracts with UHC.

Desired outcome: Have my script ready when you say you will.

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L
10:40 am EDT

CVS unable to fill a script for no inventory/and not advising me

my sons medicine refill was called in by the doctor and was due to pick up.
i called and was told there was no inventory but there was inventory at another store.
i asked them to transfer and was told they were unable due to being a controlled substance.
i was rudely told to call my doctors office and have them send a new script to the other store.
My disappointment is that CVS could have called me when the script was first called in and there was no inventory. Not days later when it was time for the refill to be picked up. now the doctor is on vacation and my son will be without his medicine until after the holiday and the doctor returns.
This is so upsetting.

Desired outcome: Have the staff be aware so this does not continue to happen to me, or other people.

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6:37 pm EDT
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I had a bad experience in your CVS store in Berlin CT on 5/25/21. I was approaching the register with an armful of products. Of course I did not think I would buy that much and did not get a basket or cart! I was about to place the products on the counter by the register. Iris, the Store Manager who was standing nearby told me to go to the self service...

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About CVS

Screenshot CVS
CVS, also known as CVS Health, is a leading healthcare company in the United States. The company operates a chain of retail pharmacies, providing a wide range of prescription drugs, over-the-counter medications, health and wellness products, and other healthcare services. With over 9,900 retail locations across the country, CVS is one of the largest pharmacy chains in the US.

In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.

CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.

Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

Overview of CVS complaint handling

CVS reviews first appeared on Complaints Board on Nov 1, 2006. The latest review CVS Pharmacy new thelephone voice response system is bad was posted on Nov 10, 2024. The latest complaint CA lottery daily 3-did not receive "cashed" winnings. was resolved on Nov 29, 2023. CVS has an average consumer rating of 1 stars from 3362 reviews. CVS has resolved 283 complaints.
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  1. CVS Contacts

  2. CVS phone numbers
    +1 (401) 770-9237
    +1 (401) 770-9237
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    Corporate Communications
    +1 (401) 770-9811
    +1 (401) 770-9811
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    Corporate Communications
    +1 (401) 652-0893
    +1 (401) 652-0893
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    +1 (800) 746-7287
    +1 (800) 746-7287
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    CVS/pharmacy Customer Services
    +1 (888) 607-4287
    +1 (888) 607-4287
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    Customer Care for CVS.com
    +1 (866) 389-2727
    +1 (866) 389-2727
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    MinuteClinic assistance
    +1 (800) 742-7827
    +1 (800) 742-7827
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    Prescription refill for in-store pickup
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  3. CVS emails
  4. CVS address
    One CVS Drive, Woonsocket, Colorado, 02895, United States
  5. CVS social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 10, 2024
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CVS is ranked 2 among 61 companies in the Drug Store category

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