CVS’s earns a 1.3-star rating from 3361 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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Complaint
I have been going to 2601 cvs on oakdale rd modesto ca 95355 to get my medicine for a awhile and today I experienced something very uncomfortable emmanuel is his name in modesto ca cvs2601 on oakdale rd modesto ca I was standing in line and I had been waiting over id say 5 mins meanwhile emmanuel come and says do you have a drop off medicine I said yes as he take my papers and begin to type he turn to the other person in line and starts helping him right in the middle of my transaction I did not understand why he would do something as such. It gets worse then he proceeds to help him then when I get my purse and walk over to the other side to see he proceeded to tell me he didn't appreciate me walking over there as if me standing in line wasn't the reason why I was there I do not like that this man is over my medicine who know what he will do because he sense power over medicine this a very sensitive subject for me because I had a pharmacist do this before and I got the wrong medicine and I really feel they did that out of spike. If you look on the cameras there you will see where he went wrong and I don't like that place every time I go in there I go for comfort of my medicine and with all this going on how could someone with that much power over medicine act like that I miss the old pharmacist there he had that place under control. Not emmaunel and I do not trust him period around my medicine no more and im sure others will agree you can feel the tention when you enter the place.
Desired outcome: i really feel corp needs to step in on this kind of power someone to show him there is someone always higher then him.
Reference complaint #s3360472 dated april 22, 2021
I called [protected] with my complaint and spoke to Patrica, after giving her the facts of how rude and crazy the store manager was to me at the Cottonwood, AZ store on Hwy 260 was to me. I was told by her that a lady named Gail would be calling me the very next day, within 24 hours
that didn't happen. I AM STILL WAITING it is May 8.
The manager at this store abused me is not capable of waiting on the public much less managing. He would not give me his name. all your employees should wear name tag.
Desired outcome: Follow through with the issue you have a nut managing it.
Service
Date May 7, 2021 Dear CVS My complaint is very simple. I was treated very unfairly. I had some medicine filled in April of this year at CVS at 5301 Broadway Merrillville, Indiana. This store CVS Pharmacy department did I want to fill the medication because my insurance information would not go through. I wanted to explain my insurance cards, but no one at...
Read full review of CVS20% discount membership
Firstly, I don't frequent CVS. In 11/7/2020 I purchased a passport photo and was pitched a discount membership of 20%. I explained that I don't frequent CVS, they insisted and agreed that I could cancel anytime and to take the discount granted if I pursued it.
I asked them to reassure me that it would be an easy cancellation and they promised I'd get an email and can do it through that. The email NEVER offered a way to cancel. It had in fine writing a phone number which I used to cancel on 11/8/2020, the very next day. The recurring charges stopped and I was not billed 12/20.
On 1/2021 I started to get recurring billing for the same amt $5 from CVS. This is a new charge. However, it can't be charged as FRAUD because I gave them my credit/debit card in the past (similar to civil law - you give them the keys, they come in, rob you, you can't charge them for criminal activity! So, knowing the POS Merchant laws that leave a back door open for such actions, they and many other merchants, even if there were a dispute victory granted to you, that SAME merchant can charge your card anytime they want and it would NEVER be deemed as fraud. It can only be a dispute and that's "IF" you catch that charge which is why they are preying on customers like myself. This is an overall systemic issue nationwide with many merchants victimizing their customers. WATCH YOURSELF!
Desired outcome: EXPOSURE
Pharmacy at Osprey Florida store
Two issues. 1) The pharmacy notified my yesterday (4 May 2021) that a script was ready for pick up by 1300 hours yesterday. I went today to pick it up and they had notified me in error. 2) For the last three times going to this store the male pharmacist was NOT wearing his mask, but filling out customer prescriptions and his assistant had a mask on but not...
Read full review of CVSYour customer service is lacking hire real people to answer the phone
I have been having on going issues with CVS I had 3 calls in to corporate for over 2 weeks and NO ONE HAS CALLED ME BACK. I call my local CVS pharmacy have been put on hold for more than 30 minutes and no one eve picked up. My Daughter is on one specific birth control pill ... and every quarter they do not have it. why? can they not order enough so they don't run out?
The store in Ambler the bathroom is a disgusting. No hand soap no paper towels and how do they wash their hands without soap. Yes I have complained and NO it has not been resolved.
I hate your Custom Service. It is lacking. You can never reach a person. One day I was transferred 3 times and not one real human? why!
I got a covid test but could not log in to get my results. NO RESOLUTION TO GET INTO MY ACCOUNT!
I will not spend one more penny shopping at CVS outside of being capitated I am stuck with my prescriptions.
i hate your STORe
Desired outcome: speak to a lilve person resolve my issues stop saying Im sorry
Customer service
I have a complaint about the CVS Pharmacy at 4893 Town Center Parkway, Jacksonville, FL. I have been trying all day to have one of my prescriptions transferred to a non-CVS pharmacy, but CVS requires that the other pharmacy call them to request the transfer. The problem is that the CVS Pharmacy doesn't answer the phone. The other pharmacy has called...
Read full review of CVSManagement / security / general store
I came into the store and purchased a mask. I went to bathroom to change into shorts while carrying my hot day travel bag. I came out fully cha. I did not steal anything. I immediately felt offended because they assumed I looked the type to steal while embarrassing me all the way until I left. This is store number 8531 and manager at register w3as named...
Read full review of CVSprescriptions
Over a month ago my Dr called in a prescription for the generic form of Truvada to CVS on Main St in downtown Dallas. I received a message that it had to be filled by the specialty pharmacy. I then received a message from CVS in Victory Park in Dallas that my prescription was ready so I assumed this was a specialty pharmacy. A month later when I was ready for a refill I called in my refill and was told it would be ready the next day. I went to pick it up and the pharmacist didn't show anything for it. He spent 15 minutes checking around and them said it had to come from the specialty pharmacy. I told him I thought they were the specialty pharmacy. He said the specialty pharmacy sent an override which allowed me to pick it up there. I knew nothing about any of this. This was Sunday so the specialty pharmacy was closed. I called them on Monday and they said it would be delivered to me on Tuesday. At this point I am out of my prescription. Tuesday comes and I didn't receive it. I called them back on Wednesday and they said I would have it on Thursday. I did not receive it. I received a voicemail from the specialty pharmacy and called back in a few minutes and they were closed. I called back this morning and was told that they needed to reschedule delivery of my prescription. I tole them this was unacceptable and if I couldn't get it today I would move my prescription. I was on hold for 15 minutes then was told I was being transferred to someone else. At this point I told them to cancel my prescription and let my insurance company know that I had not picked it up. This was a total circus. I called my Dr and had my prescription called into Walgreens. I was told that I could pick it up there today. Total failure on CVS part and very frustrating and lots of time wasted on the phone.
Prescription services
Date of complaint: 4.29/21 On 4/2, 4/7 and 4/12/21 I received text notices that I should be filling a prescription for atorvastin 40 mg. I checked to see when I last refilled prescription which was 3/7/21; I contacted pharmacy management with aetna and they confirmed that last prescription was 3/7/21, however they stated they have it documented that I...
Read full review of CVSFee
I went to my local CVS this afternoon because my doctor had sent in a new prescription yesterday but the pharmacy never called to let me know the prescription was ready to pick up. When I questioned the pharmacist she told me that the prescription was not filled because they did not know if I was aware of the costs. She proceeded to tell me the medicine was $1000 per bottle. I said it was a generic drug and that it was not possible, the doctor had told me the cost would be very reasonable. She insisted so I left without filling the medicine.
I then went to Kroger's and asked them to call the CVS store to get the prescription, which they did. They told me the cost to fill the prescription would be $10.72
I find it unbelievable that CVS could possibly charge that much more for the same medicine. I could understand some variability in pricing maybe even as much as 50% more than others but this is robbery.
I am very disappointed in you and I am now wondering what else you are grossly overcharging me for. I will need to have all of my medicine filled somewhere else from now on. I have lost all trust in your pharmacy.
Marc Theriault
Desired outcome: you to be fair in your pricing
My husband called CVS (1703 Central Ave) on Wednesday and was told two prescriptions were ready to pick up. I went there on Thursday and one was out of stock, I was told to pick up the next day. Friday I went there again, and was told it was out of stock, I asked them if any one ordered after I was there the day before, the answer was no. That place is a mess, you see new faces all the time, there is no picture of the pharmacist in charge posted on the wall.
Pharmacy app
Cvs does not care about my health and play games and risk my health. The CVS pharmacy app lists fill date. The pharmacy reports the sold date to the cdc. The doctor gets the information from cdc. This leaves me the patient with wrong data. I go off the information on your app so I know when to get the prescriptions I need. The new pharmacist made...
Read full review of CVSCVS pharmacist refusing to fill naturopathic doctors prescriptions
Pharmacy manager dan do at cvs in atascadero ca refused to fill a requested prescription of ivermectin from dr thoring for me . Dan says naturopathic doctors are not allowed to make prescriptions for all infectious disease. This is wrong, naturopathic are fully licensed for infectious medications. I got my medication tru express scripts and wall greens. But cvs not allowed. Dan does not know the law.
Desired outcome: DAN DO BE CORRECTED AND DO HIS JOB RIGHT
Pharmacy/prescription
I went to my cvs to pick up a prescription that was ready, so my Drs. office faxed that and my pain meds generic Norco, it said to be filled on the 19th, so they said it was too early, I said that was fine, they said it would be filled on the 22nd. The morning of the 22nd I called to tell them to go ahead, but the auto message said it was being processed...
Read full review of CVSVery poor customer service
I went to CVS in 12 points in Terre Haute, Indiana on 4/20/2021around 6 or 6:30 to pick up my prescriptions. The one prescription is Bevespi Aerosphere Inhaler. I have private insurance from the Postal Service that pays for my medicine. I only have Medicare part A and B. Every year I have to pay for the first 3 out of pocket before my insurance kicks in. I...
Read full review of CVSCVS at Target in Lancaster CA
On April 20th 2021 I went to Target to pick up a prescription. I am not a mask wearer and am exempt. I have not had problems entering the store however, I arrive at CVS and am not greeted nicely. I am asked what I want, do I have to ask a question as I am standing in the Pick up line. I tell Chris that I am there to pick up a medication. He does not stop to...
Read full review of CVS and 1 commentrx not processed in timely and correct manner
Christian, Karen Manley Female, 83 year old, 5/19/1937 Our office, UCSD Medicine for Seniors/Geriatrics, sent an E-Rx for pt's Lunesta on 3/24/2021. Pt was getting denied claim and our office was trying to do Prior Auth. We were having difficulty processing PAR online despite given insurance info. I called Evolve pharmacy 4/16/2021, approx 5pm, pt's pharm...
Read full review of CVSProblems with your coupons
I went to CVS Windsor Locks today April 19, 2021 register 2 with Synthia and another unpleasant experience. My extra care card ends in 4643. I purchased hair spray big sexy hair 10 oz pump which was over $19.00 I loaded a coupon for $3.00 off coupon # 7155 3338 9700 3003. Synthia said she could not honor it because it was for just hair spray and shampoo...
Read full review of CVSDisappointment
I was at the decision of the manager at the new cvs store on water st in framingham.
After years at the old store, I was told my account was invalid and and the discount coupon was invalid.
Her attitude was very condisending.
I am a good customer and considering to change pharmacys
frederic corsiglia account [protected] my telephone number
tufts health plan senior care options S00971534
frederic corsigiia
Signage on door
The sign posted on the front door of CVS in Haverhill, MA states that masks are required for entry because it is a LAW . It is not a LAW as no single person whether president, mayor or governor can pass a law. A LAW must be passed by the legislature after open debate and a vote. A mandate is not a LAW. Please amend your sign or better yet, remove it altogether.
Desired outcome: Remove sign and correct wording
CVS Reviews 0
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About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS Contacts
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CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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CVS social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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