CVS’s earns a 1.3-star rating from 3362 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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Answering system
I have been a customer at CVS for almost 40 years. I am about to switch to a local pharmacy because of the answering system that CVS has installed. When I call my local CVS I get a long message about CV19. I then get a choice of options and buttons to push. At that point I get another long message about CV19 and then get asked to speak and say what I need...
Read full review of CVSWould not fill my prescriptions my doctor sent in to mail order
I have been on this medicine that my doctor sent to your mail order they would not fill them they have no idea what helps me to live from one day to the next and all of a sudden I can't get them If something happens to me, I hope my family will take over and do what needs to be done you cannot play GOD WITH PEOPLE and decide to not fill their prescriptions I don't know why MOKIA gave you their contract but o I am going to let them know what was done to me and the union you haven't heard the last of me I am an anemia my stomach and intestians are bleeding all the time there is nothing that can be done except stay on these meds that is only part of my conditions your druggist does not know my condition Hope to hear from you soon
Brenda Herndon [protected]
Covid testing
After having symptoms I wanted to test in order to not only protect my family, but also notify employees and co workers. I went online unable to get a rapid appointment but I was able to get a PCR test appointment at the same location. The same location offers both tests. I am still baffled at why the choice can't be made at the CVS location. The CVS wa...
Read full review of CVSPharmacy and front end customer service
At 8:27 I looked up the CVS website for directions on how to get to it because my prescription has been called into the CVS in Troy Ohio. I called and had them transferred to the one at 4901 main Street Dayton Ohio. I have screenshots proving I was there 5 minutes before 9:00 and when I got there the doors were locked and the employees saw me outside but...
Read full review of CVSPharmacy technician
Went to the pharmacy to get diabetic syringes for my grandmother. I asked for the size she needed and was told they don't carry that size, yet it's a standard size that every pharmacy has. I worked at CVS pharmacy so why she lied to my face is beyond me. I proceed to ask her what size she does have and she responds with "I can't disclose that information."...
Read full review of CVSPharmacy store #5786
Hello and thank you for letting me complained... Problem is and it won't be the last time that when I call the pharmacy they won't pick up, I'm in the phone right now and I can hear when they pick up and re put it back in hold... It's been 22 minutes now and counting... I'm sick and I cannot pick up my prescription and I've been calling all day to ask them...
Read full review of CVSProduct availability
For at least two weeks CVS pharmacy has been advertising Charmin Essentials 12 rolls equals 48. I have been to the several stores over the past two weeks and no one has the product. Today on 3/28/21 again an circular came out with this product as part of the $10 Gift Card promotion. I went into two stores and neither had the product. When I went into the...
Read full review of CVSRefund Policy
I purchased two batteries for $13.78 on March 24, 2021. I opted to have the receipt sent to me via e-mail. I returned the batteries on the next day, March 25th. I could not find the receipt in my e-mail but I thought the store would have a copy if I provided my phone number. The store did not have a copy and stated they could only give me store credit for $10.31 because the batteries had gone on sale. I accepted the store credit of $10.31.
My wife had a copy of the e-mailed receipt and forwarded a copy to my e-mail. I went back to the store but was told I could not get the difference ($3.47) because I had accepted the store credit. It does not make sense that I cannot get my money back given that I returned your merchandise. Moving forward, the lesson learned is to ALWAYS request e-mail AND a hard copy of your receipt. The outcome of this incident will be shared with Nextdoor Neighbors. Thanks in advance.
Desired outcome: Refund of the additional $3.47.
Not Delivering my meds
I have complained several times already and am NOT getting a response. I have my prescriptions delivered to my apartment from the store at 53 W. Olive Ave because I do not have transportation.
They have my phone number, my address, more than one email address for me and in fact send me automated texts about how I need to come pick up my prescriptions all the time. Again. I DO NOT HAVE TRANSPORTATION! Picking up the prescription is not something I can do. Hovever, putting my medicines in a bag and sending them in the mail is not only something CVS can do, it is how I was getting these prescriptions until by some weird fluke it just stopped. I am beyond angry and if I do NOT get a response I will change pharmacies and tell everyone I know why I did so. The worst service I have ever received from a store in my life. And I'm 90. That's a lot of service.
Desired outcome: I want my prescriptions delivered and no more mess ups
Organization
1, I was notified by text that I had 4 prescriptions to pickup and when I went to the store they told me they did not have my insurance information which was true so I gave them my card and while I was waiting I got a text message telling me I needed to scan my insurance card. Then I was told the prescriptions were not filled because there was no insurance information which they could have sent me when the prescriptions were due for filling.
2. I use Diazepam for panic attacks and it seems that only Teva and Mylan produce it. Although I have been told that all generics work the same I know for a fact that this is not true for me and Diazepam. The Mylan brand works and the Teva brand does not work at all it seems. In the past CVS has always been nice enough to order the Mylan brand but now they say they can't do that so I have to buy it at another pharmacy which is not a network pharmacy on my insurance plan.
I have been a CVS customer for many years but I think if things don't get better I will be looking elsewhere.
Thank you. I shop at the store located at:
12490 Seal Beach Blvd., Seal Beach CA 90740
Robert L. Scott
[protected]
Prescription Delivery
I have a complaint about CVS. I have prescription delivery service to my apartment since I do not have transportation. However, I ran out of my heart medicine, Diltiazem, and asked for a refill, it has not been delivered. Neither has my other refill that is at the store, Restasis, for my dry eyes. I have contacted CVS customer service. I have tried to text and email the store I go to at 53 W. Olive Porterville CA. I do have a delivery account with them. I have gotten no response from Customer Relations since I contacted them Two days ago. I just keep getting texts that i need to come pick up my prescriptions. I DO NOT HAVE TRANSPORTATION!
I really need this taken care of.
Vera Feaster
Desired outcome: I want my prescriptions to be delivered
Pharmacy
RE: John Sullivan DOB 11/14/1961 I have been experiencing problems with pharmacy at 11 37 S Dobson Mesa AZ. My husband is extremely disabled and yesterday we were told by his provider that he had a UTI. Last time he had one, it quickly went into delirium and required hospitalization. When I went there to pick up his 2 prescriptions for Doxycycline and...
Read full review of CVSCustomer service, store not clean
I've been going to CVS same location for 25 years. The store and customer service has gone down drastically. Lately, the store has been a mess, customer service is below par, untrained staff and self checkout is undesirable. I watched several customers stand in line waiting for assistance before they even noticed the self checkout machines. What ha...
Read full review of CVSRude clerk
Today, March 25, 2021, I visited the CVS store at 4730 Fredricksburg Rd, San Antonio, Texas at 2:44 PM. A clerk named Diane was helping another customer whose transaction lasted well over 45 minutes.
When she attended me I complained about the wait and she was extremely rude to me. I'm an 81 y.o. Senior Citizen and I don't appreciate your staff treating me as a
non-entity.
I've complained multiple times against your pharmacy personnel, especially the younger ones, who continue to act condenscendingly towards me.
Perhaps you should train your younger staff to respect their elders. Victor SOTO
Desired outcome: Train your staff to respect their elders
Covid 19 Vaccination at rehabilitation facility
I have been informed that CVS is not returning to Lodi Rehabilitation hospital to administer the second dose of the COVI 19 vaccine to the patients. CVS administered a round of doses in mid February and when I inquired with hospital administration when my mother would receive her second dose, I was told that CVS had declined to come back, and that the best they could do was to suggest we see her primary MD upon discharge. I find this negligent. Upon calling your customer service line, I was transferred repeatedly to various departments with auto response assistance. In this climate, I am astonished that a corporation of your standing, would be so remiss in fulfilling your ethical responsibility. Obviously, I will have to facilitate taking my mother to get her second shot, somewhere. However, I need to have her mobile to do so, which is problematic, and why she is in a rehab facility. It is being investigated regarding the legality of your actions, and will be pursued to the fullest extent. I may be reached via email at [protected]@gmail.com.
Truly,
Melani Baird
Desired outcome: Second covid vaccine provided to the patients of Lodi Rehabilitation Hospital
Racist comments by Staff at CVS store
I watched with disgust the attached video (https://www.instagram.com/p/CMvnYEHjbRH/?igshid=17zd7ksz2j54p) Which was taken at the CVS store in Redwood Heights, Oakland, CA Store #9378. I have lived in Oakland since 1974 and as a person who would, but won't ever again, shop at that store, want you to know that this employee needs to be fired. And apparently...
Read full review of CVSCrystal, a pharmacy tech at cvs 3685 Jacksonville FL 32244
I understand pharmacy techs see some real questionable characters ; but this technician gets a very nasty demeanor every time I call and provide my information, and she sees the medication I'm calling about. I have been a CVS customer for over 7 years!! I have never been treated so badly as when that woman services me. I have been in recovery for ten years!...
Read full review of CVSPharmacy
On 03/24/2021 bi picked up my pills and my Dr. Writes for 3month supply. On my testosterone injection I take 1ml every 2 weeks. The prescription sated 90 days up to 10ml. The pharmacists filled the order with 2 1ml bottles. So I went back in and he said the insurance won't pay for 10ml. I said but you filled 2 1mls. Why didn't you fill 6 1ml bottles then so...
Read full review of CVSMislabeled prescription received from pharmacy
On 3/22/2021, I requested refills of two prescriptions from CVS Pharmacy Store #7712 located in Loganville, GA. Completely routine transaction. However, upon examination my prescription for Atorvastatin RX#1734084 was mislabeled as Lisinopril RX #1734077. The billing was correct. The information printed on the white prescription envelope was correct. The...
Read full review of CVSRacism at cvs store
I saw a video of a white man shouting profanities at a Black woman trying to shop yesterday at a CVS (Store #9378) in Redwood Heights, Oakland, CA and telling her to leave the store because she didn't belong there. This is the video: https://www.instagram.com/p/CMvnYEHjbRH/?igshid=17zd7ksz2j54p. Shockingly, your store employees did nothing to stop the man...
Read full review of CVSCVS Reviews 0
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About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS Contacts
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CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 10, 2024
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