CVS’s earns a 1.3-star rating from 3361 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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Disinfectant spray
I am a retired senior, military retired disabled vet. I have a hard moving around so I get very upset when as many times that I frequent your stores at 3127 macon rd and 4561 river rd, columbus, georgia I ask for disinfectant spray and am always told a barrage of answers (we are out, none came in, you have to come early after the trucks come in etc.) I don't why you never have any because I believe you do, it is being saved for friends or employees, whatever. I only know this I have been using your stores for many years and can not get anyone to set a can or some cans aside for me. I would appreciate any help that you can give me. I talk to friends at the senior center on fort benning and they have the problems too. I know the stuff gets shipped because I wrote a letter to clorox and lysol and was told that there is plenty out there. So where is it? George aiken, 5113 morris ave. Columbus, ga. [protected]
Pharmacy department
The is a pharmacist at the Nashville Indiana store named Brenden (or Brendan?) who constantly refuses to fill prescriptions for any opiates for the town. He and some of the others have taken it upon themselves to decide what medications people can and can't get. In my case, it was a prescription a dentist gave me after yanking out the large molar on the...
Read full review of CVSPharmacy staff
I work at a doctor's office and within the last 2 days have called the CVS on Robb Drive in Reno 4 times and spoke with 3 different staff members (Dawn, Jesse & Tiffany) all which have had attitudes and made comments such as "well were busy so it will get done when it gets done" from Dawn & "we have 560 prescriptions right now so I have to go" from Jesse. I...
Read full review of CVSTheft regarding purse
My complaint is in regards to an orchestrated theft on Wednesday December 16, 2020 at 520 South State Chicago, Illinois [protected] at 10:06am. I arrived at CVS around 9:52AM; however upon prior to entering the store I notice a tall black male entering as well. I then proceeded into the store and requested if I could place my bags due to the policies in...
Read full review of CVSUnethical behaviour
Ohio is under seige by our corrupt Governor... Dewine put out a mandate and is using the BWC to harass these business by threatening to shut them down if they allow people into stores/businesses without them. I was at the CVS Pharmacy today (Dec. 14th) in Delaware, Ohio. Upon entering, I saw a sign that says that wearing a mask is the law... which, it i...
Changes to my medication
I have received a notice in the mail that my Amitiza will no longer be covered by CVS and they are switching me to Linzess. This is totally unfair when I have been doing well for the last 8 years on Amitiza. I underwent a major surgery due to severe constipation leading to a prolapsed uterus, rectum and bladder. With the help of Amitiza my bowel movements have been normal.
Read full review of CVSPharmacist discrimination
This complaint is being entered against pharmacist Doug who was on shift December 13th at 2:45am. The absolute and aberrant discrimination against individuals who are prescribed certain medications is so prevalent within cvs it is a disgrace. The pharmacists on shift, whose name tag showed doug, not only refused to fill my prescription which I received...
Read full review of CVSPharmacy
12-11-2020 On 12-10-2020 I was in your Ottawa Illinois store to pick up a prescription, I had a question about when another of my prescriptions would be ready to refill and since I was in the store I asked the pharmacist on duty. After some confusion on his part he replied it would be ready to fill on 12-11-2020. I received a text on 12-10-2020 @ 1:39 pm...
Read full review of CVSDo not know?
My name is Irene Howard, For the last 3 to 4 months you have been going into my bank account taking 5 dollars out. I have only received my meds one time in the mail. When I called to get them they told me it would be 3 to 4 days before I would receive them I in turn went and picked them up. I need you to stop taking the money out of my checking account now. Name is Irene Howard 5320 Joshua Trail, Dayton, Ohio. My bank is Wright Patterson credit Union, Stop
website to pay for prescription
I have been trying to pay for my medicine on the website to have it shipped to my house. My credit card works and I know that I am putting in the correct information for the last 4 months I have not been able to pay online
Employee
My name is Llewellyn Grubb have been a CVS customer for over 30 years. I was in the Wytheville Va. store at 4:15 PM on December 9th 2020. As a black man and Associate Pastor of a local Church. I feel the lady at the front cash register treated me unfairly hateful tone to her voice threw the B12 vitamins I returned to only switch for another brand. I returned B12 Nature Made and replaced them with Nature Bounty B12. Lady had dark hair and tall. Please treat minority customers better. I am aware the problems CVS has had with mistreatment of Black customers.
Covid testing store #7816
Hello, Today I went to get a COVID test. What should have taken 5 minutes ended up taking 40 minutes. The root of the cause was poor signage. The auto emails I received told me to have my phone and follow the directions for testing at the store I went to and DO NOT go into the store unless directed to do so. When I got there, there were no direction...
Read full review of CVSParking lot is a disgrace!
My complaint is regarding the CVS located at 5929 W Lisbon Avenue, Milwaukee WI. The amount of trash that is allowed to accumulate in the parking lot is a disgrace. This is an ongoing problem at this location. I live down the street from this location and find myself picking up trash multiple times a day, which may or may not blow from the parking...
Read full review of CVSCarepass
Purchased an Annual CarePass on October 25, 2020. My account was placed on hold for an unknown reason to me. I have called CVS customer relations several times to no avail. I spoke with a representative yesterday who told me the monthly benefit would be on my account today 12/7/2020. It's not on my account. Spoke with a representative today 12/7/2020 and was told 48 hours. I just want what I paid for as I really like shopping for the products I need. The monthly benefit and CRTS. Thanks
Camber losartan 100 mg.
There has been a recall on this medication. Why is cvs still giving this out. CVS gave me this medicine on 11/23/2020. I had a very bad reaction. CVS 2650 Cruse Road Lawrenceville GA. 30044 87 lots recalled the pharmacist lied said no recall. This drug should be taken off shelves. Why so you allow them to work there. You leave yourself wide open for lawsuits.
Read full review of CVSUnethical behavior
Date of Incident: December 6, 2020 REG #03 TRN #7433 CSHR #1852470 STR #6742 Helped by: Vena I was at the self-checkout and came across a problem. I pressed the "Need Help" button on the screen and waited for an associate to come and help me. After about one minute, nobody came to the register. I looked around and noticed someone in the aisles. I was not...
Read full review of CVSCovid-19 testing website 12/05/2020
My son lives in a building with disabilities, in Philadelphia, PA. He is in a wheelchair and travels on CCT. Someone on his floor has tested positive for COVID-19. My son was told to be tested as a precaution (he has no symptoms). He (Omar Cole) went on the CVS website for days and finally scheduled an appointment for 12/5/2020 at 2:40PM at CVS 6900...
Read full review of CVSEnvironment concerns
This store is great inside, and the staff is helpful and nice. However, each time I go there I have multiple people in the parking lot asking for money. The last time I was there (12/2/20 11am) right in front of the entrance, two different people asked me for money (I always say "NO, Covid"). Then I witnessed one of them walk in while I was in line, before...
Read full review of CVSPharmacy
I cannot understand why it took 5 days, 3 calls to my PP and # calls to CVS and then multiple calls by the robot and I still could not pick up my renewal on the day and time stated.
When I pointed this out to the check out clerk they looked bored and said it was not their fault.
There is a glitch in the system and the customers are paying for it in lost time and patience.
Ineffective phone service regarding prescriptions
I used you new automatic. Store 5721. My phone # is. [protected] phone system to renew a prescription. It took three tries. I was told I could pick it up today. It was not ready nor was there a record of my call. I was not the only person in line having this price. Your new automated system is not working. When I asked to speak with the manager, she was rude. Said it was a corporate problem, not hers.
CVS Reviews 0
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About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS Contacts
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CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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CVS social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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