CVS’s earns a 1.3-star rating from 3361 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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Manners, attend to complains warmly and ascertain problems. Simply be nice
The worse customer service. I am a prior authorization specialist for a specialist Dr and my patient uses this location to fill all his prescriptions. patient's medication has been covered for over a month and CVS Pharmacy has just been giving him the run around stating that the insurance hasn't approved his medication. This is just sad, patient trust their...
Read full review of CVSNo paper ads?
I understand CVS is no longer including the weekly ads in the newspaper, not sure if this is a rumor but 95% of their customers are seniors, we need the ads, can you help? Financially for this company this would be a huge mistake, I hope you can help us, I think the economy is bad enough, I have no idea what " Going digital means" and I will move on like thousands of others
Thank you
I want/need my meds!
On 01/15/21, I had my diabetic and antidepressant meds sent to CVS pharmacy on 5350 Cypress st in West Monroe, LA and they called me and told me that they don't accept United Healthcare insurance any longer and that I would have to call a different pharmacy to see if they accepted it and they could get it transferred. I called Walgreens, they accepted my...
Read full review of CVSAnti diarrheal & anti gas
There has to be a better way to package these pills. Directions say to peal back /cut edge and then tear back to peel Impossible., I have to cut around the pill and then try to remove pill.I take IC Alendronat E sodium tablets and the package is so easy to peal back foil to remove the pill.
Please look into a betterr/easier way to remove the pills, or better yet still go back to having them in a bottle - no cutting package
Thank You
Lucille Barry
[protected]@yahoo.com
Desired outcome: Easy way to remove these pills
A public apology for what happened and that they will not set on orders for a week at a time
Our grandson was to start a certain medicine on 16 Jan 2021. The pharmacy had the order for this medicine on 11 Jan and they did not even order the medicine until some time on 13 January and then told me the medicine would not be in until Tuesday of next week after telling my daughter that it would be on Friday the 15th but when I to pick up the medicine...
Read full review of CVSPolicy
Just to let you know I will never be entering your store again since you have taken an adversarial position against the President of the United States and by proxy over 74 million people who voted for him and are in support of him. We find this type of totalitarian discrimination totally unacceptable.
Desired outcome: Change your policies and quit discriminating and censoring what you ‘personally’ and politically disagree with.
csgr# 0574523 st# 9605 help by : Javier
He so rude nasty he does discriminate me as a customer his eyes so red he coughed in my face with 1/2 covers his face please I want you to investigate that person behavior at 4.30 pm in the Store and the manager was there and never act or say anything wish I was shock CVS losing customers because this kind people working there an because there behavior
Read full review of CVSHave my prescription ready
I have filled my prescription several times at the pharmacy I needed a refill my doctor called up a refill the status went from on backorder to inactive where did my prescription go and where is my medication. I need my prescription and I can't get anybody to give me a straight answer please help if I understand this correctly it's showing that it was the last filled last month which it wasn't i'm still waiting for the refill.
Read full review of CVSCovid 19 testing at cvs drive thru pick up prescription window
I am glad cvs is testing for covid free but I am against sharing the same space /area/drive thru and bin that covid testers are passed through and
Covid bin attached to same area window space as pick up prescriptions if covid is so dangerous why is this happening I had to switch pharmacies from walgreens to cvs the first of the year due to my insurance and saw this at the prescription drive thru window where there was a line of cars amongst them were people wearing masks in cars pulling up to the window getting the swabs from the same window and bin I get my meds and then dispensing the swabs in the covid bin right at the same window area I am appalled and concerned for my health as others when hospitals have outside coned off tented areas and are some are wearing hazmat suits please do this testing away from area where clients are picking up medications please this is a health hazard
Desired outcome: Find different cvs Covid drive up center
Answer the phone
You can't do anything useful on the CVS pharmacy website - it just doesn't work. If you call the store #7808 you are put on permanent hold and after 15 minutes the call is still not answered. Call the store back and get the store manager to tell the pharmacy to pick up and get put on hold again for another 10 minutes - still no answer. It would appear that CVS hates their customers so much that running them off is the plan
Read full review of CVSRewards program
This has happened to me numerous times. I buy a prescription using my phone number, I get a long receipt with reward points. Last Thursday I purchased prescriptions, the next day I went to make a purchase and use my reward points and was told no account existed. Why can I purchase one day using my phone number and the next day my account does not exist and I can not use the $7 in store coupons for my purchase.
Read full review of CVSPharmacy and my medication
I really hate to complain about the pharmacy on 128-130 Kennedy Street, NW, Washington, DC. However, I am very upset about me having to go almost 2 1/2 weeks without a vital medication that I needed. I tried calling for a refill and was at first told that they needed to contact my doctor. I could not understand and no one was able to make me understand why this was needed when there were 3 refills and did not expire until July 2021. They have never had to contact my doctor before and since I had received four other prescriptions prescribed by the same doctor. Then when I called again I was told again about the doctor who I knew for a fact was on vacation and again was given the run around but no reason why my doctor had to be contacted. Then finally last Friday, I was told they were waiting for the medication to be delivered and would be contacted when it came. This medication was not given to me until today when I called very upset about the shoddy treatment I felt have been receiving. I remember the gentleman who use to be head of the pharmacy department who has since retired. When Fred was at this store, if they were out of particular medication he would call other stores to see who had it and then would tell where to go. Since his retirement the pharmacy staff aren't as efficient and therefore, I feel I have no recourse but to take my business to your competitors. I'm a senior citizen and have several friends who frequent this pharmacy and we all have been complaining about the poor service since Fred's retirement. You are loosing customers and will continue to loose them if this incompetence persists.
Pharmacy
This morning the online prescription renewal at 318_797-3665, is stating it is having problems refilling prescriptions. So, just before 11am, I call my local CVS Pharmacy to place the renewal (located on the corner of Youree and 70th in Shreveport, LA). I am on hold for 30 minutes and then get disconnected. I am on hold a second time and it has already been...
Read full review of CVSMask wearing is not enforced
People are always in the store not wearing masks. The manager tried to enforce the mask policy the last time I was in the store and the man he confronted got in the manager's face and was verbally abusive. He still bought his beer at the checkout and left. The signs that state masks are required are outside the store. I decided to go to CVS this week hoping...
Read full review of CVSPoor customer service
Yesterday, at the CVS on State hwy 36 and Palmer Ave., W. Keansburg NJ, I inadvertently left a small plastic envelope containing my medicare card, health insurance card, etc., on the front checkout counter. When I realized I had left it, I immediately called the store to ask if the cards were there. I was told they were. However, I am presently recovering...
Read full review of CVSMissing 75 pills from prescription
1/5/20 I went thru the drive-thru at the Azle, TX CVS. I picked up 3 month supply of Metformin and oxycodeine. After getting home I noticed it was not the RX I was expecting, so I called to do a refill and spoke with Matt. After I hung up, I started counting the pills because I have had pills missing two prior times! This time I was short 75 pills of...
Read full review of CVSPharmacist
I can't breathe with a mask on my nose and clairemont town square pharmacist refused to fill my prescription despite they had said they would. I had no one near me and I kept the distance and the pharmacist bluntly refused to give me other options to fill in my prescriptions They wasted my time. Cdc website states "people who can't breathe should not...
Read full review of CVSNot receiving an email receipt so now I can't exchange hearing aid batteries
On 12/31/2020 went to CVS 3915 Durand Ave, Racine WI. to pick up my prescription of NovoLog and saw hearing aid batteries on sale so I pick some up. Went to pharmacy and picked up prescription and paid for batteries also. Teller handed me my bag and I asked where is receipt and she said it will be emailed. Said ok. Well got home and saw they were the wrong...
Read full review of CVSLack of service
Sadly for far too long there has been one issue after another with CVS & with CVS Caremark.
Too many to get into now, but the State of CT is apparently in some form of corruption with CVS / CVS Caremark forcing those of us on state plan through employment to only be able to fill 90 supply's for mail order through Caremark.
More frustration than it is worth! The hold times whether fir the store or online are insane and ridiculous to get to someone who is incompetent or straight out lie and pull the answer they may give ya out of their [censored].
You wait wait wait fir prescriptions that more often than not need another call or many re- written prescription from your doctors office.
If they are to finally send a prescription, you could wait weeks until another prescription they have is "ready" to be shipped.
It's just a frustrating bs process and I think they ought to be out of business.
Desired outcome: Shut down Cvs
Pharmacy
12/30: given positive diagnosis for covid - dropped prescription off at 8:15 (pharmacy opens at 8, opened late, was told my prescription would be ready in 30 to 45 minutes. Called back in 2 hours and was told it would be ready in 5 minutes. Left my home and received a phone call that crosby did not have my prescription and that it would be ready at Sheldon...
Read full review of CVS and 1 commentCVS Reviews 0
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About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS Contacts
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CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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CVS social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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