eDreams
Reviews and Complaints

I've realized that "edream" took 74,99 € from my bank account without my consent and without any information when I checked my credit card details today. I just bought a flight ticket 1 month ago and paid already 107 euros. But I didn't choose or apply for any membership at that time. I didn' t choose any subscription for money. Thank you for your time & help in advance!

On the 6th of October st 6:36pm (SAST) my account was charged R3302.46 rand for a flight booking that was unsuccessful. The amount charged to my debit card does not match the cost of the ticket. I just want my money back in full. This is fraud. I really just want my money back. I l am a student in a foreign country and now I am stranded. Please help me

eDreams booking reference: [protected] - Airline booking reference: QF7CFG. Date of last contact with eDreams 04/10/23

Took out travel cancellation insurance and flexible ticket insurance as I wasn't sure of my return date.

When I called to change my return flight I was told the insurance conditions stated I could only change both flights or neither. As I had already taken the outgoing flight this was not possible.

I spent 2.5 hours talking to the Indian? call centre to no avail. They would change my flight but at a cost greater than the airlines advertised price for the same date.

It was also not possible to claim any refund.

I believe I was sold products under false pretenses and will try and recover the money for the return flight through my credit card

I laid complaint(s) earlier too. No response. - 3487064

The lest you could do is respond as you are still in the office.

What a shocking company!

I paid a ticket, it was declined, and yet you are holding the funds and I have no reference number because the booking was not proceeded with and even worse I have no ticket because it was not baught.

Yet! You in some way took my money and you are still keeping it so I cannot access it on my bank account! That is theft!

And no I cant give you a referance number because I have no ticket, no email nothihg!

Should I not get an answer within the next hour, ill go place this dispute on all social media platforms and hello peter too.

I have been attempting to cancel my account and prime subscription but cannot locate my account login in and password to do so. I have had unsatisfactory communication with your company in attempting to do so. I have provided my email address and the log in details you have sent me do not match. I want my account cancelled immediately and am annoyed that annual subscription fees have been debited for 2 years which I did not authorise. My email address is [protected]@ymail.com

Your prompt attention is requested.

Regards

D Cuffe

On 26/09/[protected]@ 11.31am, I paid eDreams for a flight to Venice,10kg of carry-on luggage and priority boarding x 2 and 1x20kg check-in luggage. The total cost was £134.49. When eDreams paid Ryanair they paid them £75.79. eDreams did not pay Ryanair for the carry-on luggage and are refusing to acknowledge the fact that they are at fault. I have attached screenshots of the booking, cost breakdown in both the eDreams app and the Ryanair app showing the aforementioned purchased luggage. I have requested an invoice from eDreams but have not received one

I was contacted about some flights which I had been looking at on eDreams by a Joseph Smith and asked to pay for them. I payed for the flights and was sent an invoice for it but kept waiting for the tickets to come and they hadn’t come after a week. Then I got a letter saying that the airline couldn’t book the tickets and my money would be refunded in 3-5 days. I have been waiting about 3weeks now and not received the refund yet. I have been able to speak to customer assistant to look into the issue.

Hello!

On 03/04/2023 I book the tickets -
eDreams booking reference: [protected] from Paphos (Cyprus) to Sofia (Bulgaria) on 31/05/2023 fliying with Ryanair and also eDreams booking reference: [protected] from Sofia (Bulgaria) to Larnaca (Cyprus) on 06/06/2023 flying with Wizzair.
Month after, on 05/05/2023 my credit card was charged with 54.99eur and I want my money back!
I spoke already with my lawyer
Please, refund!
Looking forward for your action!
Maria Dimitrova
[protected]@gmail.com

06.september 2023, time 08.10. Reference ZJRV7D. From Malaga to Santiago de Compostela. The flight was cancelled, so I had to go by train to Sevilla and get flight nr 4228, from Sevilla. This caused a 13 hours delay, and extra costs for me: Taxi to Malaga airport EUR 26,42

Taxi from Malaga airport EUR 18,19

Train Malaga - Sevilla EUR 14,95

Taxi to Sevilla airport EUR 26,50

Taxi Santiago- Sarria EUR 140,-

Sum EUR 226,06

Today morning (September 19, 2023) I was charged 74.99 Euros from my card

for what reason t I do not know ! I do not have prime service and have not requested one.

I purchased three airplane tickets on August, 2023 and that is it.

08.08 Tenerife-Madrid

09.08 Madrid-Brussels

10.08 Brussels-Riga

I request this money to be refunded as soon as possible.

Regards,

Oskars Grunte

On or about 18 of august 2023 I booked a flights with edreams I duly paid £60 28 for fares I was offered 30 days free membership to edreams prime I dont recall accepting this offer. However edreams subsequently deducted £ 69.99 from my bank account on on 18th sept 2023 despite being within 30 day free period. I now wish that any subscription I have with edreams be canceled immediately as I am still within the 30 day free trial period. I would also incist that the £60.99 be refunded immediately.

Upon booking a surprise birthday holiday for my wife and myself, The booking on line went well and I had booked a deluxe room only at our hotel choice. Conformation came through via email and it confirmed a different room Classic with breakfast much to my surprise. I hade paid an extra charge for the deluxe room as it was a grade of room higher to that of a Classic. When I contacted the hotel this was confirmed.

Subsequently upon arrival at the hotel I spoke with the reservation team and I had to pay an addidtional cost to have a Deluxe room as I had booked wit E Dreams.

I have copies of emails sent to the advertised email address of E Dreams which were bounced back, plus the 2 separate calls made to the customer service team where I was promised a call back but never received either?

Submitted PayPal payment for a ticket and never received a confirmation or declination email but eDREAMS accepted payment. Booked round trip to attend a conference JFK to FCO which is scheduled for 9/21. Paid a lot and need to fly. Have the receipt from PayPal tried to reach a live person but that was impossible without numbers for the flight on a confirmation email

[protected]@gmail.com

What else do you need please?

On 12th of August I purchased a ticket trough Edreams Belgrade-Belgrade-Zurich. Via Swissair

, for the same flight, I also purchased extra baggage for the same flight. Swiss Air charged me for that extra service 65 €. On 11th of September Edreams deducted from my credit card 64,99€ for service I never requested, via Edreams Prime Barcelona Spain. I informed my bank for that transaction and they will block my credit card.

I’m requiring an explanation from Edreams and refund-return the amount they charged.

In a meantime my bank will proceed investigating the deduction.