eDreams
Reviews and Complaints

Hi, I booked flight to Vancouver and back to Toronto in January 2020 with eDreams.
My flights with Air Transat TS 930 on 28.05.2020 and TS 933 on 02.06.2020 were cancelled.
I requested from eDreams full refund in total amount of $331.80 on 06.04.2021.
EDreams informed me that refund takes 3-6 months to get it.
Now it's more then 8 months passed since my refund request but still I didn't get any refund so far.
I attached screenshots of my correspondence with eDreams.
My booking reference #[protected].
Thanks,
Nina Dorofeeva

On 18.11.21 I book tickets to go to Thailand, the flight was planned on 11.12.21.
The regulations linked to COVID changed and I had to change the dates of the flight.
On 01.12.21, I sent a request for the change of dates in order to postpone my trip to Thailand.
I received a confirmation that the request was received on the same day.

Then, despite many attempts to call and many emails to try and get the file moving forward, I received no response from edreams.
I was unable to talk to a person, and I received standards acknowledgement of my messages, with no follow-up.

So I lost my tickets, and I have no way to reach anyone.

Booking reference:[protected]

Booked a flight from Marseille to New York, with a layover in Casablanca for early September 2021. The flight from Marseille was delayed making it impossible to catch the connecting flight in Casablanca. Immediately called Edreams and was told to cancel the flight, and that I was guaranteed a refund. Since then i have called and emailed them repeatedly and have been told again and again, that, yes, I am owed the refund, and if I can just wait a few days they will arrange it and get back to me. I even had them send an email confirming the guarantee, to make sure there was no discussion possible. However they have never called me back, and I still have not received the refund.

We have a booking for five adult and one infant from cairo to beirut return tickets, our booking where confirmed as i received an email from edeams and as usual within 24 hours prior to our departure we went to make an online check in to find out that one of group member's ticket where canceled, then i went to speak with edreams they said that the airline cancelled the ticket due to name of attendee is 3 letters only so contact the airline or cancel your trip which we planned and paid for hotels and restaurant and trip reservations most of our booking were not refundable since its new year's eve. so i called the airline and they told that the agency"edreams" could re-issue the ticket within the same PNR. so i called edreams back again explaining my case again and all that they trying to do is either cancel my tickets for the whole group. they evened tried to convince me that what was paid were only for 4 adults and 1 infant only. i cant believe such a business i actually thriving in 2021 with this way of irresponsibility and trying to use people and steel their money.

I will pursuit with a law suite against what we as people going through because of such a company I will eventually have to lose 5000$ worth of hotel and trips bookings.

Below you will find my booking detailed

I booked a flight with the following reference number: [protected] and also the flexible option to change the flight

I requested the change for the flight online through E dreams on the 23rd and I was advised that I should get a response on the next 2 days.

On the 26th and 27th I call eDreams because I didn't got a response to my request but nobody was able to help me because the computers were not working in e dreams.

I called back on the 27th and 28th and I spoke to a few customer representative and each person told me something different but nobody was able to help me with the change or refund of the flight.

I am very upset because I wasted so much time with that and I still didn't receive a solution.

Please contact me on [protected]@gmail.com or [protected]

Thanks
Maria

I BOOKED MY FLIGHT YESTERDAY SEE BELOW AS ATTACHED,
1: No Reference number and no confirmation email rerceived
2 :wrong email was shown in my booking see in attached
I want to correct my email which is as fellows
correct e-mail:[protected]@hotmail.com
pl send my confimation booking on this correct email.
NAME: Syed Noor Hudssain Shah

Worst experience ever. When i was making a booking the screen displayed R3103 and that is what i approved... but they took R4570 from my account...When i did a follow up was told its not their fault but the airlines fault as they change prices any time... why dont they inform people when prices go up during the booking process... never will i use them nor will i recommend them.

Username: [protected]@hotmail.com

I am writing on behalf of my mother who is not very computer savvy. She booked a flight last year and was charged the Prime fee without being aware of it, the fee was obviously hidden because she had NO INTENTION to join edream Prime. She has now been charged a second time. My mother has not been using edreams at all and has been charged over 100euros for a service she has not used at all. I have now taken charge and am going to cancel her subscription, however before I do I request that you refund her the money. I believe edrams makes a lot of money from older people who are not computer savvy. This is dishonest and cruel, since edreams is taking advantage of its most vulnerable users.

I am attaching invoices of both payments that need to be refunded.

Reference: [protected]

EDreams website booking has stolen my hard earned money of 40 euros without my consent and charged extra to my credit card.
I booked flights for 182.76 euros. This was the final price and no optional extras were chosen. I saved screenshot of the tickets and then entered payment credit card details.
When clicking submit it was still showing 182.76 euros as I was conscious of not paying extra. The payment went through alright without indicating any issues or extra charges. However I am charged 222.46 (approx 40 euros more) to my credit card.

Extra amount was never authorized and consented for.

My bank has charged the 222.46 euros when I was under the impression that I am paying 182.76 euros.

Surely, someone can look into this and see that customers are not fraudulently charged by companies without consent for the extra amount. It's considered theft and fraud when amount is taken without permission even if it's via credit card.

Edreams not refunding. They are INDIAN cheaters and Indian company. UK is supporting this company to make fraud.

We purchased 3 tickets from edreams but unfortunately the flights from Jazeera airways cancelled the flights on 1 December and informed us they are refunding the tickets but edreams doesn't respond to any of my calls or queries. Airline confirmed through email that they have refunded but edreams doesn't respond

The bargain tickets A9GSTJ reference [protected] we got through eDreams for a trip on December 21 from Bogota to Santa Marta Colombia on Viva turned out to not be a bargain. After arriving at the airport, the airline charged us several other fees. We tried to check in early but could not, and at the airport we were charged $60 for checking in at the airport. When looking for the tickets we indicated we had personal carry on. At the airport the airline charged two of us $100 dollars extra for our items. Of course we want a refund of those fees.

Reserve un boleto para 4 personas ida y vuelta de singapore a Houston. La ida se canceló porque la aerolínea era de Taiwán y sufrieron problemas de restricciones por culpa de COVID.
He tratado de contactar a eDreams para que me reembolsen el vuelo de regreso pero es IMPOSIBLE hablar con ellos u obtener una respuesta o estatus de mi solicitud.
Alguien puede ayudar a proporcionar un teléfono donde realmente contesten y den seguimiento a los casos?

I was booking a flight for my son at Christmas time actually on Christmas Day and had a flight going from Dallas to San Francisco with a layover in Denver. I was booking the flight for $85 one way and pressed accept charges for flight and pop up window came up and said "Your booking went up and is now $334". I never accepted this charge and this charge actually went through my bank. I called eDreams and talked to a lady who then gave me a number to call because she didn't do anything but hotel reservations. I called the number and it was Expedia and they had no idea what I was calling about. I called them back and the gentleman kept telling me to call some international number which I was done calling numbers I wanted him to deal with refunding my money which after a 31:00 phone call was hung up on after on hold waiting for someone to help me. This company is a total fraud and I want my damn money back like yesterday!

Dear All,
I would like to inform you that on your web based platform there is a listed flight with number ED4125 from MLN to PRN on 23.12.21, which is not contracted with the Carrier and seems that someone is doing a crime, collecting money for non-existing flight!
Please take immediate actions and cancel all the fake listed flights!

Comprei através da agência edreams, voos para 4 pessoas, para as minhas férias em Dezembro de 6 a 10 de Dezembro, comprei em Setembro com 3 meses de antecedência porque so organizada edream confirmo tudo ok. mas depois a agência wizz comunicou via gmail, dizendo que mudaram as datas da viagem, não posso viajar em outras datas, por isso liguei e pedi para ser resolvido - não tinham para as datas indicadas. e devo solicitar o reembolso - Fiz mais. Não devolvem o meu dinheiro porque não fui eu que o comprei.isso foi edream Entre em contacto com a edream e dizem-me que não podem reembolsar- que o wizz tem de fazer uma carta de autorização, gastei 9 euros em cada chamada e explicações, Voltei e liguei para o wizz eles falam que não fazem nenhuma carta que o edream deve preencher um formulario e pronto, eles automaticamente me fazem o reembolso, edream nao quere tal formulário diz que não preenche nada sem a autorização prévia da wizz estou assim desde setembro ja estamos em 23 de 11-2021 minhas ferias estão se aproximando e não consegui meu dinheiro e Não é justo quando não fui eu que mudei, foi o wizz que mudou tudo, obrigado pela ajuda imediata. Quero resolver porque a minha feira está se aproximando e comprei muitos voos com vocês de Portugal para a Colômbia, tive respeito pela sua agência, me pareceu o melhor, mas agora que outra agência como a Wizz muda as datas criando um problema, você tem que resolvê-lo como uma empresa.
As vozes tornam as coisas mais difíceis para o consumidor - basta preencher um formulário e solicitar um reembolso e o wizz confirmou isso para mim várias vezes - e você continua pedindo uma carta de autorização, o que não é necessário - assim como eles se deram ao trabalho de comprar o voo pelo wizz - eles também podem solicitar o reembolso. Sou um ótimo cliente seu e eles preferem perder esse cliente antes de resolver. é incrível

Edreams cancelled both of my flights instead of one and since they are non-refundable I have lost my money for both flights. The airline hasnt cancelled my flights yet but I cant get through to them either as they cant resolve anything since I booked the flight with edreams. I cant even get through to them in any way other than by phone and Ive been on hold for 3 hours.

I booked the tickets for my husband on December 24, 2021. The booked date is Nov 17, 2021 and confirmed on November 24, 2021 that is why I didn't pay attention to this email because I booked on December 24, 2021. I rechecked today because my husband is ready for flight then realized the confirmation date is Nov 24, 2021. The customer service is no service.

Yesterday, I purchased a return ticket yesterday (Doha-Bahrain - 21-26 Dec) though the travel agency Edreams which was sold as 1 ticket (but consisted of 2 different airlines - transfer through Kuwait. Today I was informed by one of the airlines that the ticket is in fact invalid as transferring from one airline to another at Kuwait airport is forbidden. When I contacted Edreams about the issue, I was told the tickets are non refundable and that it is not their problem if I am unable to board the connecting flight in Kuwait. They have offered me no assistance and have simply stated that it is a transit visa issue. This is false as Kuwait are not issuing transit visas. The only option is to transfer with the same airline - transferring using 2 different carriers is not allowed. I informed Edreams of this but they still refused to issue me a refund of any kind. The ticket that was sold is completely invalid, and I believe Edreams should provide a full refund for selling a ticket that cannot be used. Thank you.

The country that I was flying to was put on the red list a few days just before my flight, which meant that there was a possibility I would have had to pay £2.200 plus on return to quarantine in a hotel. Therefore, I asked Edreams to turn my ticket into an open ticket, meaning I will fly when the country is off the red list. Not at any point did the customer service team tell me that when I wanted to use the ticket ( that I have already paid for) that they will charge me for basically a whole new ticket price to get onto the next flight. If that was the case I would have just asked for a refund and not for an open ticket.

On top of that to even speak to a customer service team you have to wait 1 hour minimum.

Now my money has been wasted.

I booked a ticket with eDreams on 12/6 just to realize that even though I selected the ticket for Jan 4, the final ticket was booked by eDreams for Dec 22. I submitted the request to change the flight date right away. In the submission screen in eDreams application it was noted the travel agent will get back to me within 24-48 hours. Nobody contacted me and the status in the application co tinier to show as pending. I kept checking the status but it continued to show as pending without any progress. Since I purchased the "date change option" insurance which allows to change the flight date without penalty, I tried contacting eDreams via number provided on insurance contract. The number however is not a working number. On Dec 16 I called eDreams customer service number and after waiting for over an hour, talked to representative and explained that my change request was not being processed for nearly two weeks. I was told he will make the date change and send me confirmation email within 24 hours. Again, did not receive anything. Next day I called eDreams again. After spending over 3 hours on the phone trying to get a representative to talk to me, I was finally told that they cannot change my flight because there is no longer any availability. I noted to the representative that I just checked and saw the flight was available on Google, Ait Tahiti, and even in eDreams. The representative insisted there was no availability even when I confronted that I am looking at the available flights. The only option I am left with is to dispute the charge with my credit card company. In this experience with eDreams, I was lied to over and over again, I was denied the service that I paid for (i.e., date change option insurance), I was purposefully delayed by eDreams pretending they were working on my change request and finally was lied to my face even when I presented evidence, that they cannot change my flight because of lack of availability. I actually rebooked the flights directly with Air Tahiti, evidencing the availability was not the issue. This company needs to be shut down.