eDreams
Reviews and Complaints

I've booked the tickets with flexible dates just in case that something happened, i would be able to change the date of the travel without any worries, that's why i paid the extra for that.
Now that i want to change the date of the booking, the website and the app told me that i can't do it online (even though that i tried doing that 2 weeks before the flight), the only way i could change the date was by contacting the phone support.

First of all, both premium and normal support are total garbage! There's no reason to pay for a premium since the support is the same...
By contacting the support they told us that the "flexible dates" guarantee is only when the airline company cancels the flight (what a joke), but if you go to their website this "version" doesn't even exist! It clearly states that flexible dates is for when you need to change the plane tickets by your own reasons!

Now we are waiting to see if we can at least get the money back because i doubt we will be able to change the travel dates...as their support is one of the worst I've seen online!
They contract 3rd parties that don't even speak clearly your own language.

eDreams is everything but not a dream, i will never buy from them again!

I have booked a flight but haven't received a conformation email and the therefore a booking reference number. My flight leaves today and I haven't been able to contact anyone at edreams - please reply ASAP

On sept 13 septI booked 2 ticketsfor Montreal Toronto's on the date of Oct 8 on air Canada flightat 8h30 et 2 tickest from Toronto on Montreal on the date of 10l on West Jet. At. 10h30
I don't recept a mail from air Canada bu the amount was paid trough dthe siteeDreams. What can I do?but I did from Porter with an additional fee for our seats. O news from Ir Canada. Is my ticket reserved. Stressful.
Lise Vallee

I cancelled my subscription to prime before the free month had passed but one month later edreams prime stole from my bank account 45 euros. 3 months, 2 hours on the phone and 1 reimbursement filled form later I still haven't received my money back. Every time I call I have to speak with 4 different people and explain the problem again in differente languages. Are you serious? I'm sure you're doing it on purpose.

On September 12 2021, I received an email about my flight info from Cuenca to Berlin saying
Flight IB7280 is flying at 12 Sep 17:35 Ecuador time.
According to this info I want to the airport 2 hours early, just to find out that the actual time is 15:52.
I couldn't chick in because it the gate was closed.
I called edreams and they didn't help me or book me another flight.
They offered only to refund the missing flight but that doesn't cover 10% of the cost of booking a new flight.
I asked them to book a new one but they refused to help me. And put the blame on Iberia.
I called Iberia and also airhelp, and they both said it's the responsibility of edreams to communicate the right time and date and can't do anything about it.

As a result I end up stuck in the airport without any help or support from edreams.

The worst part that they stopped responding to my chat, and not answering my calls.

It's a nightmare as I missed very important appointment and about to miss another extremely important on the 16th of September.

Hi,

Booking Reference Number: [protected]

I booked a flight through eDreams on 8/25/21. I canceled my flight within 2 hours and I got an email from Frontier airlines the same day stating that my flight ticket has been canceled that my
refund was completed, but the money went back to eDreams.

I tried to contact eDreams, but I have been completely unable to get a hold of them so now they got my money back- and haven't proceeded to give me my refund.

They only allow me to speak with a robot. When I go to my booking, they don't even have the updated flight times shown that Frontier changed. They have no phone number and no email. I tried contacting them on Facebook but No response. I'm feeling VERY DISAPPOINTED with your customer service.

I hope someone will help me get my REFUND BACK. Attached are my booking and cancellations documents.

Good afternoon, I bought a ticket using your website, apparently the "prime" option was selected by default, but I am not interested in membership. I have tried to disable the option in various ways and I can't find how. They have tried to charge me for membership, but it has been declined because I did not apply for that membership and I am not interested. Trying to remove my membership It has been a headache, impossible to do even following the steps they suggest. I am really upset about all this. I hope I do not receive any more attempts to charge for membership. Satay away fron Edreams or "Enightmare"

I purchased a flight through the edreams website nearly a week ago now and I have not had my confirmation email. I have tried to contact you via phone and social media but I am not getting a response.

eDreams could not issue tickets with connecting flight booked on the same ticket. Passengers transiting through Hong Kong (SAR China) must:
- have a connecting flight booked on the same ticket. Your ref. no. [protected]
That was on August 7th 2021. Have sent letters to Spain, Emails, have called several numbers, have chatted with bots and agents, all fruitless.

Why cannot eDreams just pay back my money? It is 100% there fault selling me tickets which are useless.

Had flight booked from Perth Western Australia to Hobart Tasmania Australia for 6th July Reference No [protected]
we had to cancel this booking due to Hobart Not allowing People from Western Australia in at the time as the Perth Peel region were in lock down.
I have contacted eDreams on 3 different occasions regarding the refund for these airfares and have heard nothing from them.
There were 5 airfares booked for this flight which consists $2097.11 Aus
We did not want to cancel these flights as we were travelling for our daughters wedding but when you can get a pass to enter the state you are going to we had no choice. When ever I phone it is made out like I have never contacted them before.

Description:
PNR Ticket: K227B3K ([protected]) Booked 13/3/21 - REFUND

I booked a flight from eDreams, I cancelled this on 3rd August, which has been confirmed by email from easyjet. I have been ringing for 3 weeks now, and each time I have been promised a call back to inform me of my refund, each time I called again I was told the same thing and have yet to receive a call from them. As of 1st Sept 2021.

Good afternoon.
I've been receiving endless emails for new promotions from edreams, and there is simply no way to unsubscribe from them. I went to their site too get help, and the useless bot told me to unsubscribe in their email in the link. The problem is, there is no link to click and un-check all emails. I would like a solution as soon as possible, since i use my email for work, and the said emails overflow my inbox. My email is rui.pedro.[protected]@outlook.com.
Thank you for your help.
Ps: I want to unsubscribe from all promotional emails!

RENTAL DETAILS:

Customer Name: martin Hunt
Pick-Up Location: Calgary - Airport
Pick-up Date: 02/08/2021
Drop off Location: Calgary - Airport
Drop off Date: 09/08/2021
TRANSACTION INFORMATION:

Merchant Name: CarTrawler
Sale Location/Country: Online
Booking Ref: CA537939800
Partner name: eDreams (312871)
Transaction Currency: CAD
Transaction Amount: 613.62
Form of Payment: Mastercard
Credit Card Last 4 Digits: 3142
no car was supplied and money now is credited back to my M/C

Booked an airline ticket for my daughter on June 12, 2021 cancelled flight 20 minutes later . The flight was refundable and had travel insurance, they accepted my cancellation paperwork and sent me an email stating they were processing. I called three times to them to follow on travel for July 27, 2021 - six weeks later. THEY NEVER PROCESSED OR REFUNDED. They claimed I was the one that did not cancel and lied about everything and stole my money. Stay away from this company as they are not honorable or trustworthy.

I am tired of providing information. I demand a callback on +[protected]. I am following up about my refund since January '21, should this case linger any longer i will gather all the people you've scammed and file a lawsuit. There's more than 100 people out there complaining about your company. I'm just willing to overlook your pathetic service if I receive my refund ASAP!

I had the first part of the flight delayed due to the flight 1 hour late than ruined the whole trip, changing journey from several hours a day to 24 hours without any help from tour operator to pay for overnight accomodation as a result.

It was impossible to sort anything out with the tour operator, who initially lied to us to go at night to the airport and contact the airline desks directly stating they work 24/7, only when we did nobody was there and nobody cared to help us, the next operator stated that ticket can be changed to some other one with another airline and gave the option except I had to fly first leg of the journey and try to sort it ( with luck maybe in the connecting airport ) when I checked the flight on the Skyscanner this was with another airline flight option so actually this was a total lie to get us off the back!

Only after my husband had to press for several hours to change the flight and eventually cancelled the tour operator became a little bit more cooperative but that took serious effort on our part!

But the amount of misinformation it took and lies to just get rid off the person in the COVID time where plans change quickly and tour operator representatives are passive aggressive on the phone most of the time. The eventual refund was issued hovewer it is 120 days to wait to receive it!

But that is not the full story I am currently changing the second leg of the journey and going through the same story again - currently the flexible British airways ticket is no longer flexible and nothing can be changed or cannot be cancelled.

On the first attempt to talk to the tour operator I was told to wait 72 hours which i did and when I called nothing was sorted only to have the whole process yet again and this is when I was told that its not possible to change the dates on a flexible ticket anymore and its not possible to cancel it either.

After leaving bad review on trust pilot i had some pointless emails from edreams that said dates i want are not available to rebook, on replying and requesting any dates in October i have received reply there are no dates in September! The next emails were advising to contact airline directly, when contacting airline directly they referred me back to edreams and said nothing can be sorted out by them. My flight is today.

A complete scam of the company. It is the worst experience I have had ever!

I am dealing with exceptionally stressful situation of the father critically ill with covid in hospital and this is making my travelling experience even more stressful!

Dear Sir/ Madam,

I am writing to you to raise an issue with Travel agents at eDreams on August 17th, 2021. Here is a description of what happened:

20/03/2021:
• Confirmation of first reservation through eDreams (reference number [protected])
• Trip from Lisbon to Brussels on the 17th of August 2021 at 16h10 (Brussels Airlines SN3816, airline reference T39A86) and return (Brussels Airlines SN3819airline reference T3PP29E)
• Cost: 99, 91 euros

20/03/2021:
• Confirmation of second reservation through eDreams (reference number [protected])
• Trip from Lisbon to Brussels on the 17th August 2021 at16h10 (Brussels Airlines SN3816, airline reference T3Z2OC)
• Cost: 86, 31 euros

29/07/2021:
• Booking update of flight departure time to 19h35. Confirmation update of the new reservation (please find attached e-ticket numbers [protected], [protected], respectively).

17/08/2021:
• We were denied check-in at the Lisbon airport, and we were told our e-tickets were invalid (e-ticket numbers [protected] and [protected]).
• We called eDreams and were told that both tickets were canceled, and a refund was being processed. We were never informed of this cancellation, nor did we give permission for this to be resolved through a simple refund of the payment made on the 20th March 2021.
• There were no available seats on the flight we initially booked through eDreams and therefore we were unable to travel to Brussels as planned.

We made several other calls to eDreams on the morning of 18th August 2021. Edreams confirmed that there had been a problem on their end (i.e. they recognized that this was their error, with recordings of the call available). Despite this, when I asked them to book me for the next available flight, I was told that this was not possible as a refund was already being processed and that I would have to book new flights, at an inflated price. The inflated price was 315.40 euros, more than the original price of the flights we had originally booked.

Importantly, at any point were we informed of any cancellations, refunds, or changes to our trips. As previously stated, we were sent booking confirmation emails which confirmed that our reservations had been made, together with e-tickets with a travel itinerary. That is why we were so shocked to be told at the airport that we had no tickets to embark on our flights to Brussels. As a result of this, we had to call eDreams multiple times, incur more travel expenses (105 euros return) as well as new covid tests (85 euros x2) and book new flights (315.40 euros). On top of this, we missed professional commitments.

Maria Maio

I have similar stories to other who were duped by eDreams.

We searched online for flight tickets and eventually I found flights on eDreams what seemed cheaper that other travel sites.

We search and selected flights and tired to pay the displayed price on screen but on paying an increased amount of over 10% was charged on top of the purchase price displayed on screen. Cost as per screen shot below was to be ZAR38 747, 20 but ZAR42005 was taken from my account.

My booking reference was [protected]

I accidentally purchased a ticket for a month after my travel date and i have a flexible ticket. There is no possible way of contacting them i have tried everything i can and if I don't change the ticket date it's of no use to me and i'd be wasting 300$

They have chat bots everywhere and no possible way to contact them

This is my booking reference [protected]. I'd like
To move back my flight

reference number is [protected]. I bought tickets for three people from Montreal to Calgary, round trip, for four days, August 24th to August 28th. I was paying 1853.76 for the 3 tickets. I have a pdf of the payment confirmation I got on the day I made on the purchase, showing that the amount was indeed 1853.76 CAD. One week later, I discovered that I was charged twice on my bank account, for amounts of 1853.76 and 850.43, separately. I was charged an extra 850.43 WITHOUT my knowledge and approval. I went to check the page of flight details, the total was up to 2704.19. I contacted customer service twice. Once by text, I was told that it was due to currency difference. I double checked, all transactions were in CAD in the proofs that I kept. Second time I called, and the quality of the call was horrible. I couldn't hear what the person was saying while SHE HEARD ME PERFECTLY. I managed however to explain my situation. The person made me wait, came back to me 2min later, pretended not to hear me, and HUNG UP. All I want is to be refunded the extra 850.43.