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4.3 27 Reviews 1838 Complaints
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eDreams Complaints 1838

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2:28 pm EDT
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eDreams no tickets issued after payment

purchased return tickets with them from Belfast to Manchester but only got on way ticket reached the airport the booking number was not
recognised tried to ring them for days no answer and one fool picked put after a long struggle but ther was no much help took all my money and I had to purchase return tickets again

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10:53 am EDT
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eDreams flight - name correction

When booking a flight my son's ticket was booked with a mis-spelling of his last name, two LL's instead of one. Contacted eDreams, who has indicated that a new ticket must be purchased, refund the old and purchase a new one at the current price. The price is now approximately $575 higher than the original and the fees were not eDreams but part of the airlines and parties involved.
After speaking with the airline and the company that purchased the block of tickets, appears that all parties indicate that this can be completed except for eDreams, who would like to profit significantly by making this name correction.
Time is running out before our trip and this is already four days into this issue with little or no resolution, except at the price of $575.

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1:26 am EDT
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eDreams my booking for ibiza

Hi guys

I went and booked my holiday flights to Ibiza for myself James mccue
and my partner Angela McIntyre after receiving the conformation
I later that night noticed there was a letter missing from my partners name
I had missed the r in her second name

I called the next morning to get it fixed they were wanting to charge me £65 for the extra letter to be added. that was fine I gave all the bank details for them to do that. so I left it 2 weeks and nothing had changed so I called back and again they said it would be sorted. by this time I has received my eticket details on my trip and there was nothing about Angela's eticket
they have now told me I have to pay for a new ticket for Angela and they will refund the ticket but could take up to 8 weeks. im sorry I don't just have a couple of hundred pound when I have already paid £367 for the 2 flight tickets

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Update by jamesmccue
May 27, 2016 6:17 am EDT

I had spoke to someone who said it would be sorted if I paid the £65 pound and I was doing that
then I get told I have to pay for a new ticket im sorry I don't have a spare £160 sitting about

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4:31 am EDT

eDreams flight booking

I booked a flight with edreams and had to call to confirm as the email confirmation said I was to wait on another email coming through before going to the airport, and I only had hours to spare. I was assured the booking had gone through and all was well. At the airport FLYBE had no record of a booking for me from you, and after I showed them the emails I had from you they told me that the reference numbers you provided were not and have never been FLYBE booking references. I paid FLYBE directly to travel on the same flight, and have been calling and emailing and submitting claims on your website ever since, but no one is remotely helpful. I get no answers to anything written, and on the phone there is never a supervisor to talk with - which when the operators online tell me there is nothing they can do, is not acceptable to not have someone else there able to deal with the problem.
You have taken £140 for a flight and not provided me with any means to take the flight. This is fraud. I await a speedy response, this has gone on for almost a fortnight now
Booking reference [protected]

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Opodo
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May 26, 2016 4:31 am EDT
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Dear Mr. Thorpe,

Thanks for contacting eDreams through Complaints Board.

We would like to apologise that, on this occasion, your experience of eDreams was not entirely satisfactory.

We are currently checking your booking with the airline contracted since Flybe has confirmed us your booking and has charged your card directly. Consequently, the check-in agent should have been confused at the time of rejecting your boarding.

Rest assured that we are keeping track of your booking. We will get back to you via e-mail as soon as we have an update.

Thanks for your patience during this time.

Kind regards,

Lucy - eDreams Customer Care Team -

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8:08 pm EDT
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eDreams refund

I booked two flights on Friday May 13, 2016 and I received an email stating that eDreams needed to contact the airline to confirm the two flights. Saturday morning I received another email stating my two flights were unconfirmed because there were no more seats available. I went back on eDreams website only to find the same two flights available at a cheaper rate. To top it off, they charged me for the two tickets and it has already been 72 hours and I still have not been refunded! It was my first time booking through this website, WILL NOT BOOK THROUGH IT EVER AGAIN NOR WILL MY FAMILY MEMBERS OR FRIENDS. Absolutely not satisfied with this website at all! I called costumer services to complain and all they said was that I would receive my refund within 24-48 hours. A complete lie!

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1:23 am EDT
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eDreams customer service

I tried to book three flights through eDreams and one of the flights was declined by my bank because they suspected fraud.

eDreams emailed me to say that the flight purchase didn't go through and that I had to contact their customer services team.

I called and was on hold for ONE HOUR and no one ever answered and then the line cut out. This cost me £36.28 - which was about the same amount as the cost of the flight. I then tried to get hold of them repeatedly through Twitter, which they were a bit more responsive, but it still took them three days of me chasing and chasing for them to get back to me on the details of which flight was cancelled.

This is horrendous customer service. I can't believe I spent that much money on a phone call for no one to ever actually bother answering.

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3:51 am EDT
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eDreams booking system failure

Hello,
At 13.05.2016 I attempted to book two tickets from Cologne to Barcelona with hotel and back. I chose to pay with Paypal, after being redirected to Paypal site and confirming payment I wasn`t redirected back to the eDreams host site to finish my booking. I didn`t receive any confirmation or such, and not able go back to that booking process like I never been there. Paypal transaction status is pending, waiting for confirmation from eDreams. It is two days already that I dont understand what is going on.
I really want those tickets, assistance would be very appreciated.
Best regards,
Roman Kanevsky

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5:58 am EDT
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eDreams I have never received my booking number

Today I booked a ticket through your company from larnaca/brussels you cashed twice 116.19 and 122.23 euros
Please cancel both tickets and seat for tomorrow by ryanair and reimbourse my money to paypal

Your reply will be very much appreciated

My name is crystallia merhi
Thanking you
Stalo

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12:57 am EDT
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eDreams Refund

eDreams booking reference number: [protected]
27.4.16 purchase a ticket paid by PayPal,
here is the mail I received from eDream :
We would regret to inform you that we have checked your reservation details and noticed that your booking is not confirmed, However, if any amount is charged for this booking, it will reflect in your account within 7-10 working days.

the 10 days is expired, I sent to them all the paypal bill and the doc of payment, they continued to ask me for that documents instead look the reference number of the payment.

not yet fix it. please any of eDream contact me.

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9:00 am EDT
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eDreams refund handling not in good will

Do not purchase anything from this company (Edreams). They collected my money in a matter of seconds.

However, when it came to getting a refund, they basically just told me I was on my own and I needed to contact the airline to get a refund. Guess what? They said I could only get a refund by calling the airline. I live in taiwan and the airline is in spain!

And, the phone call to spain will probably cost half of my ticket cost!

This is very frustrating. And, they kept on answering me with robotic answers.

I very much would like the world to know edream is a scam if you take the refund issue into consideration. Once again, please do not purchase anything from this company!

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10:04 am EDT
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eDreams flight booking

On 23rd April i went on line to book a return trip from Leeds Bradford Airport to Barcelona El Prat, on completion of this booking i was informed that the booking was unable to go through and all monies will be returned to the card . Later we checked the card and the cost of the outbound Flight on Monarch airlines at 6.40 am 27/4/ 16 Flight Number ZB 1254 was taken by Monarch but not refunded to the card . I have now been in contact with eDreams on 4 occasions, on the first 3 i was informed the funds would be returned with 2 working days, however on the last occasion i was told nothing could be done and i have to visit this site and message my complaint and await a response . So far i am extremely disappointed with this whole process, firstly the booking not being completed satisfactorily, second the monies not refunded and worse is the after service, having to make four lengthy calls at my expense only for this matter still not to be resolved...

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3:13 pm EDT
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eDreams no ticket/still have a pending charge in my paypal account

Hello,
Yesterday evening I attempted to book a ticket from Dublin, Ireland to Dusseldorf International Airport, Germany. I decided to make the payment via my Paypal account but after I chose this option on the next screen there was no information, such as a reference number, my booking status, etc. At about 1 pm today, after being unable to find an email address I could use (I must admit they have one of the most complicated web site for customer service I have ever come across but after seeing so many complaints in the Net I think I now understand why they are making contact so difficult) I found a phone number which I used. I was advised by a rep in Billing that due to a technical error on their side the transaction did not go through and I needed to book another ticket (I used another on line company especially after I noticed how the price had now gone up). I was advised the pending transaction in my Paypal account would be removed with on two hours. It is now after 11 pm and the pending transaction is still in my account. Paypal have advised me the only person who can remove this is Edreams which they have not done despite saying they would. Any assistance would be appreciated.
Kind Regards,
Leslie Shoemaker

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4:51 pm EDT
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eDreams refund due to cancelled flight

I booked a Ryan Air flight via eDreams on 17th February 2016 for a flight on Sunday 20th March 2016. This flight got cancelled due to an air traffic control strike. The airport had not been listed as affected and Ryan Air have subsequently refunded the full cost of the flights (confirmation 21st March). However, because it was booked through eDreams, the booking was done with their business card and therefore eDreams have received the refund and not passed this onto me.
I have had no correspondence from eDreams regarding this incident and would like from them a full refund of £97.98 to which I am entitled to and that has been refunded to them via the airline. I am happy and able to provide any necessary documents e.g. booking confirmation, and confirmation of refund from Ryan Air.
Booking Reference XNFG62 OJ3IUY

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1:36 pm EDT
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eDreams booking but not my debit card

Hello
My edreams reference is [protected]. My question is i booked two flights with ryanair using your company using my visa debit card. I was charged twice however ive since been refunded by your company however im very concerned as the Debit card number i used to book my flights are different to the debit cards showing on both my ryanair confirmation booking email.. Why are My two flights showing two different MasterCards when i paid for both using the same visa debit card.
Looking at all of these negative comments i need to assured there is no type of fraud usings peoples debit cards here.
Please respond as soon as possible and assure me all is ok with My booking.

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Update by Lorenzo777
Apr 25, 2016 5:07 am EDT

Thanks and I have to say edreams have been more than helpful rectifying a refund which I received 5 days after my booking. After dealing with them they have been prompt and quick in all responses with the exception of tabish a very rude aggressive operator on the phone. Now preauthorising my debit card and then charging my debit card again is a questionable policy as when a preauthorisation is completed on a Debit card can usually take a week to get your money back so if your financially struggling don't book this company as funds can be held as per their policy.
My card was preauthorised 44.96 for two flights plus their booking fee while flight was pending apparently.
I was then charged another 21.37 plus 9.99 for two flights again.
Then I was charged the booking fee of 13.72 seperately.
5 days later I recieved my 44.96 back.. I actually booked this edreams by accident when skyscanner directed me there and I was rushing. Always look at the final amount and click breakdown so you can see their fee which of course they have. Being honest after reading and hearing all of these peoples problems with edreams I'm counting myself lucky!

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5:32 pm EDT
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eDreams overcharged payment

Firstly I would like to bring to your attention that I have been over charged around £120 when booking my flights from Glasgow to Alicante. I recieved the first conformation email which clearly states that the total booking cost would be £138.44 however upon looking at my bank statement I have been charged 3 seperate payments of £138.44, £49.99 and £78.79. This is not what I had agreed to upon purchasing tickets from your website. I am very disappointed with this and as a result have been put under a great deal of stress as I have bills ect. to pay. You must note that I am a University student who does not have the income to sustain this amount being unfairly taken away from me. I am able to provide evidence of emails in which I have received plus the direct bank statement which I have clearly showing that 3 separate transactions have taken place. I am a regular customer with eDreams and am very disheartened with the way my booking has been dealt with.

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BeaFernandez
US
Apr 25, 2016 7:16 am EDT
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eDreams is a major scam. They overcharge for their eDreams fees and they do NOT advise you of the fees upfront when you start booking through them. Look at your Total Price as you're booking. They have a small print there stating that if you do not use their ViaPay MasterCard, then you will not receive their discount of 5.18 Euros per person. After you enter your credit card ino and click on Purchase then the extra fees are added. I was charged like 15 Euros per person! In one case, the ticket charges was 100.75 Euros - yet the eDreams charges were 150.86 Euros - $66 USD in eDreams fees that NEVER was stated upfront while booking. These additional fees do not show up when you review the total fees, and in some cases it does NOT even show up after you enter their credit card. By the way, over the phone they told me that the REAL TOTAL PRICE with their FEES shows up AFTER you enter your Credit Card info. So beware...because many of us enter our credit card info after we've reviewed the total price, then we hit SUBMIT to PURCHASE without reviewing the total price again. We do this because we already reviewed the Total Price before entering the credit are info. This company has designed their site to purposefully bank on us forgetting to review the total price again after we enter our credit card information.

The site indicated that the charge is 5.18 Euros per person in one case, and another it was 5.35 Euros if I do not use your Via MasterCard - this is all it indicates when you click on the total price link.  I was charged double to triple eDreams fees - much over the 5.18 Euros per person.

Specifics on overcharged fees: Their website never stated clearly that I was being charged 37.89 Euros for reference fight [protected] (of which total price ticket was 120 Euros), then another $66.75 for reference flight [protected] (of which total price ticket was 100.75 Euros).

We should know  what you are paying upfront, not after you enter the credit card payment and after you hit submit. 
I am dealing with them through email, but I do not expect any support - they charge you what they want.

Do not use them!

Thank you. Bea

Opodo
Opodo
ES
Apr 19, 2016 12:34 am EDT
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Dear dylanwright1197,

Thanks for posting your review and bringing this matter to our attention.

We are sorry to hear you had an unsatisfactory experience and we regret any inconveniences this issue might have brought to you.

We would like to inform you that if you have been charged more than agreed, we will assist you with your refund. In order to do that, we kindly ask you to provide us your booking code so we may check your case accordingly.

We hope to be hearing from you soon.

Kind regards,

Lucy - eDreams Customer Care Team -

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10:21 am EDT
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eDreams flight booking that is way more expensive than actual price

Hi, my eDreams reference number is [protected], usually I check the deals and then book from the airlines itself, this time it was late night and I booked via eDreams, woke up next morning feeling that I probably paid more than needed, something was not right. I found out that I paid around 3000 EGPs more than what I would have paid if I booked the same itinerary directly through the airlines, so I paid equivalent to 14000EGPs (5842.89 ADE), Vs 11000 EGPs, that's around 22% extra that I could have used during my vacation, so definitely not a better option and not a normal commission even. I will not try to cancel because my previous experience with Expedia and the reviews tell me that I'll probably loose more than what I already lost by booking through eDreams. I'd like the company to reconsider its offers and the deal they gave me, at least charge a reasonable percentage. Other than that I will really never trust this service again.

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Update by Rasha Rashad
Apr 19, 2016 11:19 am EDT

Thank you for sending me the breakdown, and it makes sense.

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Bethan Thomas
US
May 21, 2016 11:36 pm EDT

I must clarify that there was only checked baggage for one traveller selected, hence the total.

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Bethan Thomas
US
May 21, 2016 11:33 pm EDT

Hi, I recently booked flights to Barcelona for 2 people which were £187 per person, checked baggage each way was £35 and £28 and there was also a credit card fee of around £10. This should bring the total to £460 though edreams has charged me £501 and there was definitely no clear breakdown or mention of any additional charges during the booking process. My email is bathomas25@hotmail.com which will be linked to my booking details. Please can you email me an accurate breakdown of charges as I think I have been overcharged. If this is not the case I think it would be in your best interest to make any additional charges clearer at the point of booking, as it's leading customers to feel betrayed. Thankyou.

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6:13 am EDT
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eDreams Cancelled my booking and never alerted me, lied to me when I called them

If you are tempted to book a flight through them, I STRONGLY recommend you consider my experience and just walk away.

I booked a flight from Paris to New York, and received a booking confirmation. During my booking, I added a comment requesting a gluten free meal if possible.

Shortly after I received a strange email saying my special request would have to be considered by the relevant department, and my ticket would not be issued until that was done. Weird... I'd like a meal I can actually eat without being sick, but I never said I wanted that to hold up the ticketing process.

11 days later, and after emailing eDreams twice because they were not sending me an actual ticket and not responding to the meal request, I decided to call them. Its only then that I was told my booking had been cancelled the same day I made it, 11 days ago.

They claimed they had emailed me, but although I received several automated emails from them, I never received the important one they claim was sent to tell me the booking had been cancelled. In fact I received automated emails them the day after, about my meal preference, saying the relevant department would be in touch, which certainly made it sound as if my booking was alive and well.

So its 11 days later, I have no booking anymore all of a sudden, and I'm on the phone twice, with two different operators. Both lie to me and say there was a problem with my bank, and the payment for the flight was refunded to me. I tell them if they received the money from my bank (which they confess they did) and then decided to refund it to me, that is a voluntary process on their behalf and so not a problem with my bank. Like robots, they try to tell me 'Anyway currently we have refunded you and all you can do is make a new booking'. 11 days later, I would be looking at a much more expensive flight, with the departure date now less than 2 weeks away.

Then they tried to tell me the real reason for the cancellation was because I was not happy with the fare. I asked them what on earth gave them that impression, and they were unable to tell me.

They then tried to blame it on my special meal request: since I had written to alert them to an allergy, this had caused the cancellation. I asked them whether they really thought that made ANY sense at all. The operator grudgingly agreed it didn't make much sense.

Finally I spoke to a supervisor who at least cut through the nonsense and told me they had sold me a fare which was in fact no longer available.

She was unable to explain to me why I never got an email or a phone call about this, nor why my two emails to them went unanswered for 11 days. She said their team would try to book me a cheap new flight, put me on hold, and after ten minutes, their system hung up on me.

I actually can't imagine how eDreams could have failed more at any step along the way.

To save yourself the potential for a lot of wasted time, money and frustration, or maybe just in solidarity for what they put me through: I'd suggest you just give their 'service' a miss.

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11:19 am EDT
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eDreams overcharged

Booked with edreams for supposedly cheapest flights to Cork. Was charged £90 extra for 'transaction charges', so rang customer services to complain, who told me to email edreams help desk if I was not happy with charges and I would be reimbursed. Had exchange of emails with helpdesk, but they said that the extra charges were shown when I booked the flights, but I did not see anything when I booked on line. Very unhelpful staff on exchange of emails and I did not get reimbursed. Steer clear of this company and book direct with Ryanair. I will not be using this site ever again.

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Lanre Glover
US
Apr 26, 2016 7:02 am EDT
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i booked a flight from Orly airport Paris to Tarbes LDE a returned ticket with the stated value being 272, 84 Euros as the total price
departure is 1st June and return is 3rd June. However i was pleasantly surprised when Bank of America sent me an alert for 400, 60 USD.
their conversion rate of 272.84 Euro is 310 USD.
Before directing the Bank of America to enter a dispute with your company on the difference, i will like an explanation on the discrepancy.
Dr Olanrewaju Glover 5AYJRA
Mrs Afolake Glover 5AYJRC
edreams reference number [protected]
email: lanreglover@gmail.com

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Mr wosket
GB
Apr 13, 2016 12:34 pm EDT

Booked with edreams for my mother and her friends who are all carers and needed a nice break in Spain only 3 wks ago. The flight was then cancelled with Ryan air. We had no email or any confirmation that the flight was cancelled from edreams. I was then forced to re book my mums flight with jet 2 to fly out 2wks later.
Over 3 wks later and many many hours on the phone I am still no nearer to getting a refund of £856.54p. I managed to actually get through to edreams only to be told I needed evidence from ryan air that my mums flight was cancelled due to the French airstrikes. They want me to send them emails from ryan air so that I can get a refund. However the email for edreams doesn't allow nor except emails. I am in a no win situation.
I have been on the phone tonight on hold for over 1 hr to edreams. I am absolutely disgusted with the company and would not advise any one use them. They have hidden charges that you do not see on line when you make your booking. This company has made me very poorly trying to retrieve my money. I am now left with no option but to seek legal advice and take this further. My mother will be back of her holiday this Friday and I am still no further. I repeat be warned do not book with edreams it will cost you emotional and you will occur bank charges trying to retrieve your money back minus there £100 fee. I booked 20 flights a year for friends and carers of dementia and have never come across a company like these.

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1:34 pm EDT
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eDreams unethical behaviour

i booked a return flight from estleigh to leeds/Bradford airport on the 19th march 2016 with edreams, had I known about this company I would never have booked it with them. the price of the flight was £156 per person, by the time I had filled out my details etc the price had risen to £205. I phoned the company to find out if they had a cheaper flight only to be told it would now be £212. I went back online & paid £410 for me & my wife. 2 hours later the flight was advertised for £156 each. what a rip off this company is, I will never use them again I would advise people to steer well clear of them. incidently it should of been £10 booking fee but they charged me £24.01. I could of got this flight at least £50 cheaper if I had booked with the airline direct..i did not know this until it was too late & I had already booked with edreams. I know I will not get any refund but I want people to know what theyre letting themselves in for if they use this company. William luffman, booking ref 3ercy 19/3/16

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6:46 am EDT
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eDreams hidden charges

Hi,

I would like to express my shock and disappointment at my recent booking. There are 2 issues in question: a hidden administrative fee, and an overcharge by RyanAir (for which I was referred to RyanAir).

After booking through eDreams (redirected from SkyScanner) for a one-way ticket back from Morocco to London (for a group of 4), I realised that I have incurred a hidden administrative charge of £55 on top of the £70 airfare, after checking my bank statement out online. I find this ridiculous and obviously upsetting, given that the hidden charges were not made known to me when I was booking it, and only surfaced to my knowledge after the amount was deducted from my bank acocunt.

On top of that, the hidden charges were 73% of the airfare. This is an exceptionally unreasonable, not to mention unethical charge. We also find it extremely irresponsible that the hidden administrative charges were not explicitly reflected when we were about to pay for the tickets online. We were under the impression that the costs of the eDreams booking would be the same as RyanAir's (which in fact, IS the same), so it would not matter if we booked from either. In no situation would it EVER make sense for us to book via eDreams with the awareness that we would have to pay more than if we booked from RyanAir directly.

I have called up eDreams Customer Service hotline and judging from their tone, they were very reluctant on refunding us the unnecessary hidden charges. Moreover, I take issue with the fact that the eDreams representative refused to help me with the extra £5 RyanAir has charged (£75 instead of £70) and referred me to RyanAir instead, after informing me that RyanAir has overcharged me on this.

I would like to stress that, had we have known about the unnecessary charges, we would never have booked from eDreams. After this incident, I have managed to read from the Complaints Board that eDreams have a vast history of UNSETTLED complaints, and this experience, on top of the complaints I've read, has seriously made me, and all other potential customers, question the reputability and credibility of this site. This is an extremely unpleasant experience and has put me off from future purchases via eDreams.

At this point in time, I am entirely not confident that I will get a refund on behalf on my friends who are travelling with me. It has come as an ugly and untimely shock to all of us, who feel that the unnecesarily and unknowingly incurred hidden costs are unjust and inequitable, especially since we are students, and especially since RyanAir offers the same fare without administrative charges. Whatever expectations we have had of a fuss-free transaction with eDreams have gone deep down the drain.

In light of this, we sincerely hope that you would answer our request ASAP and permit a one-off refund. Considerations of unsatisfactory responses or a lack of response at all will lead us to bringing a legal action against eDreams before the Small Claims Tribunal, which I feel is long overdue considering the amount and extent of complaints, inconvenience and disappointment you have caused us and previous other customers.

(I have sent the exact same feedback on eDreams' website, and am awaiting a reply as of now.)

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About eDreams

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eDreams is a leading online travel agency that offers a wide range of travel services to customers all over the world. The company was founded in 1999 and has since grown to become one of the largest online travel agencies in Europe. With a presence in over 40 countries, eDreams offers its customers access to a vast network of flights, hotels, car rentals, and travel packages.

One of the key features of eDreams is its user-friendly website, which allows customers to easily search and book their travel arrangements. The website is designed to be intuitive and easy to navigate, with a simple search bar that allows customers to quickly find the flights, hotels, or rental cars they need. The website also offers a range of filters and sorting options, allowing customers to refine their search results based on their preferences.

In addition to its website, eDreams also offers a mobile app that allows customers to book their travel arrangements on the go. The app is available for both iOS and Android devices and offers all the same features as the website, including the ability to search for flights, hotels, and rental cars, as well as book travel packages.

One of the key advantages of using eDreams is its competitive pricing. The company works with a wide range of travel providers to offer customers the best possible prices on their travel arrangements. In addition, eDreams offers a price match guarantee, which means that if a customer finds a lower price for the same travel arrangements elsewhere, eDreams will match the price.

Overall, eDreams is a reliable and convenient online travel agency that offers a wide range of travel services at competitive prices. With its user-friendly website and mobile app, customers can easily search and book their travel arrangements from anywhere in the world.
How to file a complaint about eDreams?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with eDreams. Make it specific and clear, such as "eDreams Refund Not Processed" or "Overcharged by eDreams for Flight Booking".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with eDreams. Mention the service you used, such as flight booking, hotel reservation, or car rental. Describe the nature of the problem, including dates, locations, and any specific details of the transaction. If you attempted to resolve the issue with eDreams, include the steps you took and the company's response. Clearly articulate how the issue has personally affected you, such as financial loss, stress, or disruption of travel plans.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with eDreams. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with eDreams. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, compensation, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-up questions or requests for additional information to help resolve your complaint.

Overview of eDreams complaint handling

eDreams reviews first appeared on Complaints Board on Nov 30, 2008. The latest review Prime membership was posted on Nov 11, 2024. The latest complaint Cannot issue invoice after multiple requests via web and mobile apps was resolved on Jun 02, 2023. eDreams has an average consumer rating of 2 stars from 8817 reviews. eDreams has resolved 406 complaints.
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  1. eDreams Contacts

  2. eDreams phone numbers
    +1 (800) 200-6296
    +1 (800) 200-6296
    Click up if you have successfully reached eDreams by calling +1 (800) 200-6296 phone number 18 18 users reported that they have successfully reached eDreams by calling +1 (800) 200-6296 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (800) 200-6296 phone number 29 29 users reported that they have UNsuccessfully reached eDreams by calling +1 (800) 200-6296 phone number
    India
    +1 (844) 539-6719
    +1 (844) 539-6719
    Click up if you have successfully reached eDreams by calling +1 (844) 539-6719 phone number 7 7 users reported that they have successfully reached eDreams by calling +1 (844) 539-6719 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (844) 539-6719 phone number 17 17 users reported that they have UNsuccessfully reached eDreams by calling +1 (844) 539-6719 phone number
    United States
    +1 (438) 800-3526
    +1 (438) 800-3526
    Click up if you have successfully reached eDreams by calling +1 (438) 800-3526 phone number 1 1 users reported that they have successfully reached eDreams by calling +1 (438) 800-3526 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (438) 800-3526 phone number 2 2 users reported that they have UNsuccessfully reached eDreams by calling +1 (438) 800-3526 phone number
    Canada
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  3. eDreams emails
  4. eDreams address
    1º 5 Calle del Conde de Peñalver, Madrid, Spain
  5. eDreams social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 14, 2024

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