Express Oil Change & Tire Engineers’s earns a 1.5-star rating from 56 reviews, showing that the majority of vehicle owners are dissatisfied with maintenance and repair services.
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Mr Michael loza.[protected]
Ok in hoover,al for past 3 to4 years I been using express oil change ..my bill alway under 60 dollars.. but one day I was in Montgomery, alabama on Taylor road one..they left my air fifter undone,they put my usual blended oil in 4 ot. Got my bill and I notice an 20 dollars special oil of 4 ot added to already 4 ot they put in ..now am no fool but they try to me my car hold 8 ot of oil.. I drive 2014 chrysler 200 4 cylinder engine.. so I have my whole family use express oil... but we will stop using express oil due to liars and over over-charding customers.. I was going to front the Manger but he look like he need a hair cutt.. can't see his face of all hair Nottingham on him.. he look terrible to be customer service or manager for Express oil.. now this was a couple of months ago . I done reviewing already and got no response..here the second time
Recommendation: I will tell them to never use express oil again ..until I get a report back to me ..my name and phone number 3342075470
Express Oil Change & Tire Engineers Complaints 55
Extreme negligence
I took my truck to have the tires rotated and balanced, as well as an alignment. I returned to pick it up and got on the interstate at 75 mph and had to quickly exit. The truck sounded like it was coming apart. I inspected the truck and found they did not secure the rear, driver's side tire. Two of the five lug nuts were not even on, one was half way on and...
Read full review of Express Oil Change & Tire Engineers and 1 commentOil change
Have a 21 ford explorer hybrid that I have brought in since first oil change. The vehicle has a splash guard covering access to bottom of vehicle. There are roughly 12-14 bolts that hold this on. The techs only replaced four bolts to facilitate easy off/on for next visits. Shroud came loose and went into tire, damaging the shroud and subsequent push button connections. Brought the vehicle in they declined to look at it and said they would order me a new hardware kit to reinstall. This never happened and when I reached out via email a month later still have not gotten a response from anyone on the issue.
Claimed loss: Aprox $300 for new shroud.
Desired outcome: As I do not have the money to fix this. I want them to replace it.
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Substandard negligence
On October 20, 2023, I took my vehicle to Express Oil Change in Conyers, Georgia located off of Highway 138. While I was speaking with the manager and tech about getting my transmission oil changed, I provided my year, make, model, and engine size to both of them. The manager and tech recommended a transmission flush, and I allowed them to perform the...
Read full review of Express Oil Change & Tire EngineersIs Express Oil Change & Tire Engineers Legit?
Express Oil Change & Tire Engineers earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Express Oil Change & Tire Engineers. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Express Oil Change & Tire Engineers has registered the domain name for expressoil.com for more than one year, which may indicate stability and longevity.
Expressoil.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Expressoil.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Expressoil.com you are considering visiting, which is associated with Express Oil Change & Tire Engineers, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for Express Oil Change & Tire Engineers have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Express Oil Change & Tire Engineers website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Express Oil Change & Tire Engineers has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 12% of 55 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
Tires rotation, balance and oil change.
Express Oil Change-0811 MV100946 11946 State Road 54 Odessa, Fl 33556 On September 16, 2023 I took my car in for oil change along with tires rotation and balance. Only to be told by the technician that I’m not due for an oil change and that my tires don’t need to be balanced nor rotated. Coming from a mechanical background I was astonished that they...
Read full review of Express Oil Change & Tire EngineersService
I came here to get an oil change I know my battery is a bit old I tell them I don't have money right now I can't do it but still they check battery and use some liquid for clean .I told them just oil change no inspection. But they did check batteries.after that my car won’t start .then my car steering wheel not moving and brake locked .then they refuse to...
Read full review of Express Oil Change & Tire EngineersOil change
I came here to get an oil change I know my battery is a bit old I tell them I don't have money right now I can't do it but still they did it now it's not crank .now manager James don’t help .now I need to change the battery alternator .one thousand dollar bill Given that I don't have money now and stuck here . My car won’t crank .I come for oil change not...
Read full review of Express Oil Change & Tire EngineersRefund for services not performed
Roderick Barnett 6021 Golf View Crossing Locust Grove, Georgia 30248 [protected]@gmail.com [protected] 09/13/2023 Customer Service Department Express Oil Subject: Complaint Regarding Unauthorized and Incomplete Service on 2019 Mercedes Benz, Sprinter 2500 - Bank of America Claim Number [protected] Dear Express Oil Customer Service Team, I am...
Read full review of Express Oil Change & Tire EngineersCar unable to fix after faulty oil filter placed.
I have 2018 Camry that has been unable to fix for about a year now. Basically bad oil filter was placed in car during oil change. Yall replaced my engine but still unable to fix all the problems related to engine replacement. This is Hattiesburg Ms store- Jim Dunkle is aware. I have been in rental vehicle The cost of rental probably over the cost of my car plus rental.
Read full review of Express Oil Change & Tire EngineersOld oil not drained in my vehicle; new oil put on top of old oil in 2013 lexus causing damage to vehicle at store no# 0490
Robert e. Powe jr 9027 solstice way mobile al. 36695 [protected] [protected]@yahoo.Com august 25th 2023 negligence & breach of fiduciary duty by express oil and its supervisory employee asst. Mgr. Patrick long mobile alabama store n0# 0490 on grelot road 08/23/23 @ 11:41am re: ninteen quarts of oil put in lexus vehicle due to old oil not...
Read full review of Express Oil Change & Tire EngineersOil change
On 7/19/23, I bought a 2010 Subaru Forester, on 7/20/23, I took the vehicle to Express Oil Change, 104 E. Kiehl Ave Sherwood, Ar. to have an oil change. While changing the oil, I heard the technician up top tell the other workers "I just lost 4.5 quarts of oil", only to hear the technician below was not ready for oil to be put in, the drain plug was not...
Read full review of Express Oil Change & Tire EngineersReplaced rear brakes, nicked my newly painted wheel
Took my car in to have back brakes replaced. I had new brakes put on on 6-9-23. They were completely covered in rust a week later. CJ, the mgr agreed to replace them. A week later I took my car in. When I went to pick my car up he said I owed $149.99 for labor. He never said a word to me about paying the labor. I never signed anything. I had just gotten my...
Read full review of Express Oil Change & Tire EngineersOil change
Took my 2011 GMC Yukon Denali in for a oil change in March 25, 2023 to the store in Forestdale. AL. A few days later my truck started making noise and the engine light came on. It was after hours of the location being close. In the mean time I carried it to O Reilys to see why the engine lightwas one and the machine said it was a miss fire. So.i had plugs and a coil pack replaced . The check engine light was on again. So I went back to O Reilys for them to check it again . I told them I had my oil changed not long ago and the guy siad you need to take it back to Express Oil. I had to wait until that Monday for them to open up. I was there waiting bright and early. I was told i should had brought the truck to them . I said how when this happened after hours on a Saturday night on my way to work. I asked for a manager but he wasnt in. I left a message for the manager to call me back and when he did he was very rùde and when I was telling him what I had to do to keep the truck going because this was my only means of transportation he replied by saying I was not a mechanic and he was and I didn't know what I was talking about and it made me very angry .After a few chores words, he ( Jeff) told me that he would be @ the 3rd ave store and when I got there, I was informed that he was gone. That made me more angry. At this point. I asked for corporate number to file a complaint. Upon calling corporate i told what happen and she said someone would call me but no one never did. I am struck making payments monthly for something that I cant use.
Desired outcome: I want my truck fixed and i do want an apology from the company. Before all of this my truck was fine.
Tire rotation and balance
The sales person at Owens Crossroads Al. Seen I had life time rotate and balance on my tires and sated he had to talk to his manager and came back and told me he had taken it off my account and was going to have to charge me. When I got upset he went and brought his manger out and he told me the same thing. He said he had to check the other store where I...
Read full review of Express Oil Change & Tire EngineersOil change
After receiving an oil change, my car was leaking oil from a not properly tightened oil plug, the skid plate was not secured and fell off while driving. Now I have to straighten skid pan, figure out how to reattach it because all bolts are missing and tighten oil plug and add oil, all for an $80.00 rip off. I would like a refund and some measures put into place for quality workmanship. They could have potentially caused my engine to fail.
Desired outcome: Refund, other pictures wold not load,
Manager (Jonathan) makes racially charged comments...
On April 14, 2023, I arrived to pick up my vehicle and attempted to ask the manager on duty (Jonathan) a few questions about my truck. He became agitated by my questions, and an argument began because he asked me, "Why do black people have to be so confrontational?"
I responded by informing him that it was a racist comment.
He began to scream at the top of his lungs at me to the point that other employees had to come and pull him away. At this point, another customer entered from the waiting area and began to confront me by poking his finger in my chest and invading my personal space. I screamed, "I feel threatened."
An Oil Express employee comes from behind the counter and comes between that customer and me. I am still waiting for someone to respond to my request for a senior manager to follow up. Because of your lack of concern, I have decided to no longer do business with Oil Express.
I sincerely hope you train each of your employees on diversity sensitivity, diffusing situations, and responding immediately to volatile issues and customer complaints. I will also file a complaint with the Better Business Bureau.
Sincerely,
J.
Car service
On 04-25-23 I took my car into Cahaba Heights AL location for spark plugs to be replaced. I went in wanting spark plugs done, was there from 10:30-2:30 because they wasn’t sure my problem was spark plugs, he was saying he thought maybe transmission. They drove it off a few times and decided to do spark plugs finally. I confirmed that the opinion about...
Read full review of Express Oil Change & Tire EngineersTire engineer ac service - not explained before service was done
Last week I scheduled an appointment to get my AC system diagnosed. I arrive at the Muscle Shoals store, and I start explaining to the technician why I was there. "Sir, I have an appointment to get my ac system reviewed". I was rudely interrupted by the technician that they are a first come first serve facility, and they can not see any appointments. I will out the customer information and give the technician the mileage, and the technician ask me to go sit in the lobby. The technician took zero time to explain any part of the ac repair process and cost. I was not made aware of any cost just to do the diagnostic review. About twenty minutes later, a different technician comes to the lobby to explain what he recommends to make the AC system repairs. The total cost was about $1600, and two days of work. I explained I did not want to do these repairs. This technician did not explain any cost of the diagnostic work. The first technician comes in to give me the keys, and I thought he was going to print off something or close out my ticket. He says I owe $185. I said for what...you never explain any cost of the diagnostic work. So, the store manager comes in stating that they do not do any work for free. I told I completely understand this, but his employee did not explain any up front cost for any services. I would think if a location was about to do $200 worth of work they would need to have me sign something that explains in general terms what I was agreeing to. None of this was done verbally or on paper. I ended up paying the bill because the store manager threatened to call the police if I did not pay. I did have a heated argument with the store manager, but he did not offer any solutions to make a win-win situation.
Desired outcome: I want a complete refund I was charged. The location did not formally explain any cost up front on paper or verbally.
No acknowledgment on oil change
They were fast when working on my vehicle. But I was not greeted and had multiple people in other lanes pass me that arrived after me. I had to get out of my car and ask for service. I wasnt even sure if I was in the right lane. There were plenty of employees moving back and forth and some standing around. A greet and estimated time on the vehicle in front of me would have been preferred. Or if I needed to move it would have been informative to know which direction I needed to take. I have a company car and dont mind waiting. Typically I am greeted and asked to go a certain lane if one is taking longer than normal. No appologies or acknowledgment of my frustration was given at all. I was serviced at the meridian, ms location. I likely will not return.
Desired outcome: Better training for employees
Lost shield
I went to Express Oil Change on North Memorial Parkway in Huntsville Al in September 2022 for a standard oil change. I have been going to this location for many years and never had an issue until now. I just needed a oil change and now months later I find out my shield on my brand new car was never put back on. The shield is under the car to cover all the important components. Not one person informed me that my shield was unable to be placed back on my car. Should have been no reason why my shield was unable to be put back on. No record on file showing the shield never was damaged and could not be put back on. I took my car to the dealership and they discovered this missing shield. I called the location and spoke with the manager. He replaced my shield no problem. The problem came when the hardware didn't show up with the shield. So now I'm paying for hardware on a part I never knew was missing. Contacted manager again told me to come Monday and he will reimburse me for the hardware. Well here's Monday and after 4 hours of a runaround I finally got reimbursed for the hardware. Now the outcome I am seeking from here. My cameras on my car were malfunctioning and it was missing the shield for months during this on and off issue. Come to find out many of the issues I had to fix were due to the shield missing. I just spent $1300 on my car for issues that were due to neglect from a worker at Express Oil Change. So where does that reimbursement come from. How many other people have been deceived and not made aware of things done by these workers.
Desired outcome: Someone to contact me by phone and reimbursement from all the issues I had to pay for due to this missing shield.
Oil change
On 9/5/2022 I brought a 2007 Hyundai Azera in for an oil change at the 316 Fieldstown Rd, Gardendale, AL 35071 location. No sooner than starting the car to move out of the garage after the change did my oil light come on. I mentioned this and the inspected again, looking for leaks. This light only came on at idle. They told me to bring it to the repair area which suspected a bad oil pressure sender unit and quoted me $381.23 to fix it. I decided to bring it to a different shop because I did not trust them.
The other shop found they had failed to install the oil filter support when changing the oil filter. This caused a loss of pressure at idle. This diagnostic and replacement of the oil filter support cost me $259.16. Additionally, it cost me over a $100 in Uber fees getting across town as I was trying to find a new apartment/house to rent.
When I contacted the Express Oil location that did the job, they initially did not believe me but would look into it. Later, the store manager found the same employee that worked on my oil in the process of making the exact same mistake. After this, he believed me. We agreed that Express Oil would repay the diagnostic and replacement of the oil filter support (the $259.16) but not the Uber fees. This promise was made Sep 21, when I sent him the invoice for my repairs.
Since then, the store manager "dropped the ball" (his wording) several times on getting these damages to me. I called corporate who reached out to him and things seemed to be moving on 11-21-22. I spoke with the store manager again on 11-26-22 (asking if I had heard from corporate. I had not) and reached out again on 12-11-22. On 12-12-22 I was told it was in corporate's hands.
It is now 1-9-23 and I have still not received any remedy to these damages. I left a message with corporate last week and still have not received any reply and, tonight, left a written form complaint asking for resolution of this issue.
I am extremely disappointed in how I have been repeatedly led on in this situation and simply want compensation for the monetary damages this store caused me.
Desired outcome: Compensation for the $256.16 I spent fixing the issue that Oil Express location caused.
Overview of Express Oil Change & Tire Engineers complaint handling
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Express Oil Change & Tire Engineers Contacts
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Express Oil Change & Tire Engineers phone numbers+1 (844) 268-3972+1 (844) 268-3972Click up if you have successfully reached Express Oil Change & Tire Engineers by calling +1 (844) 268-3972 phone number 0 0 users reported that they have successfully reached Express Oil Change & Tire Engineers by calling +1 (844) 268-3972 phone number Click down if you have unsuccessfully reached Express Oil Change & Tire Engineers by calling +1 (844) 268-3972 phone number 0 0 users reported that they have UNsuccessfully reached Express Oil Change & Tire Engineers by calling +1 (844) 268-3972 phone number
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Express Oil Change & Tire Engineers emailsmarketing@expressoil.com100%Confidence score: 100%Support
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Express Oil Change & Tire Engineers address1880 Southpark Drive, Birmingham, Alabama, 35244, United States
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Express Oil Change & Tire Engineers social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 10, 2024
Most discussed Express Oil Change & Tire Engineers complaints
Extreme negligenceRecent comments about Express Oil Change & Tire Engineers company
Extreme negligenceOur Commitment
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