Express Oil Change & Tire Engineers
Reviews and Complaints

I have a Mercedes Benz E350 and went In for an oil change. I got good personable service-no complaint. When I got the bill they charged me $10 to remove the skid plate and put it back on after the oil drained. Really!? It took maybe 1 minute for that whole process with an air gun(drill). I do not think a $10 charge was warranted. What's next-a charge to open the car hood?

I did oil change at express oilchange buford GA store in 10/08/2018. I found they didn't change oil filter for me. I drove back and talked with manager ED. He go down check it and clean the old filter, then told me they changed filter, just dirty.he said we alreay changed filter, I can put a new one if you want.I said, ok.I need keep the old filter as evidence.he said, you go.I got picture for old filter even he cleaned it.I am very angery they cheat me.

I bought a set of Michelin Sport tires for my 2008 Mercedes S550 two years ago. The tires had 6000 milers on them. I brought the car in for service at the dealer and they noted that the incorrect size tires were on the rear of the car. Tire Engineers in Eunice La. (formerly Larrys Tire Service) had installed the wrong tires on the car. I brought the car to tire engineers with the original paperwork from the sale and informed them of the mistake. After several weeks of discussion the could only give me a 10% discount on 2 new replacement tires. I was willing to pay a prorated cost for the replacement tires. This did not happen. If it wasn't for there original mistake I would not have had to replace 2 perfectly good tires.

store at 4342 Washington Rd, Evans GA 30809. On March 3 2017 at 0506pm. My daughter visited your store to get a oil change and a air filter change on her 2014 Ford Focus which was running fine. Merchant id: ky13332127001/invoice number: [protected], She stared to have problems with her car on 8 March. Her car has went into the limp mode. As you can see by the two pictures of the filter in the filter compartment it is missing the rubber ring which connects it to the mass air flow sensor. Had to get another air filter as you can see on the 3 photo which compares the filters. the one on the left is the one that your store put into my daughters car. Notice the top of the filter is missing the rubber ring and the lip is chipped like someone removed the rubber ring before they installed it in the filter compartment which they stripped the connection. the filter on the right is one from the advance auto-notice it has the rubber ring. since the def filter that your store installed has cause several issues on the card which cause unfiltered air to enter her air intake system which started problems on her car, Ffirst made the car go into the limp mode(no faster the 45mph and rpm only up to 3000), idles high gives error codes p0171, p2227 and p061b which are all related around the air filter leaks, vaccum leaks, mass air flow issues. I believe and was also advised if the air filter was installed correctly we would not have caused all these problems. I will be visiting your store on March 11 2017 to speak to the manager at this store. hopefully we can get this problem resolved. There is a ford dealership across the street which the can be taken to get the problem resolve at the expense of this car service center.

I almost never complain about service. And this might seem kind of trivial, but it is a potentially dangerous situation. The last two times I had my oil changed this winter [protected]), the windshield washer fluid they used froze when the temperature went into the upper 20s. If you are driving where salt is used on the roads (I drove north from Huntsville, AL...we don't use salt), you know how fast your windshield can become covered in salt. I complained a couple days ago, and the service technician said "look, the water's blue". It's not the COLOR they add to the water to lower its freezing point, it's the ALCOHOL...which seems to be almost non-existent. I told them to put in the computer to not add washer fluid to my car again. Express Oil Change is just asking for a lawsuit when someone gets in a wreck because the driver can't see through their windshield.

I recently had a deal with the company Express Oil Change Decatur ALA. I have driven my car and their repair man said that it was impossible to fix the tires and he offered to buy new one. I didn’t have such sum with me, so I contacted my friend, who told me to bring the car to his salon. He fixed the tires and told that the company wanted to earn extra sum only.

Express oil change in Decatur, Alabama is ripping people off right and left.
They told me a lie about my tire could not be repaired and tried to sell me a set of 2 new tires and I said no and I went to my tire man and he told me it was not on the outside wall and he repaired it and showed me where the nail was. That is not the only time they tried to rip me off . They were 400.00 to 500.00 on replacing a simple part. This needs to be taken care of on there rip offs to people . The Decatur Alabama is where people are not paid high salaries and they cannot afford and too many people believe their crap they tell them. Especially women, but I don't trust businesses like Express Oil change plus they just ripped off my son 400.00 worth. This company is a piece of not trustworthy!I am going to post all over facebook and ruin you. I was a very well known insurance agent for 17 years and I know a lot of people!I will ruin you!

Read this carefully before going to an Express Oil Change.

On September 16, 2014, my truck received an oil change at the Cahaba Height location. My truck was then driven a few miles and parked until September 18, 2014 when I drove it to Talladega, Alabama. After I arrived in Talladega, the engine in my truck locked up and began making a terrible noise. My truck was then towed to Talladega Ford. Talladega Ford notified me that my truck had too much oil in it.

On Monday, September 22, 2014, I notified Mike (the Store Manager at Express Oil Change) of the situation. Mike was told what had been stated by Talladega Ford. Mike’s first response was to deny any responsibility. Mike then told me that, if I did not follow the procedures stated on the purchase receipt, Express Oil Change would not be responsible. Mike further informed me that I needed to tow my truck from Talladega Ford to Express Oil Change so that he could determine whether Express Oil Change was responsible. Mike refused to pay the towing cost. I notified Mike that I would be towing my truck to a mechanic of my choosing so that the cause of the damage to my truck could be determined. Mike again told me that Express Oil Change would not be responsible if I altered my truck in any way. I invited Mike and any concerned representatives of Express Oil Change to an inspection of my truck with my mechanic so that the cause and extent of the damage to my truck could be determined.

Despite the difficulty scheduling the inspection due to Mike’s busy schedule (including a training program that he said he couldn’t miss), the inspection went forward on October 1, 2014. Mike was the sole representative of Express Oil Change that attended the inspection. The oil level was first checked with the dip stick. It showed that the oil level was filled over the maximum limit. Mike expressed concern that Talladega Ford may have added oil to my truck while it was in their possession. The oil then was drained from the truck. Again, the amount of oil in the truck was more than the maximum limit. The oil was then filtered, which showed that there was metal in the oil suggestive of substantial engine damage. The owner’s manual for the truck was checked which read that overfilling could cause damage to the engine. Mike stated that he was unaware that overfilling a vehicle with oil could cause engine damage until he researched it on the internet prior to coming to the inspection. Mike stated that there would be an Express Oil Change company memo sent to all Express Oil Change employees informing them of what he learned. As agreed prior to the scheduling of the inspection, we were then going to pull the engine apart to inspect the extent of the damage. Mike stated that he didn’t have time to finish the inspection because he was short-handed back at the store and needed to leave. I clearly let Mike know that I was displeased since we had previously agreed to determine the extent of the damage. He responded by stating that he had a business to run. Mike then made a phone call to a person that he identified as an adjuster and confirmed that he was leaving and would not participate in the determination of the extent of the damage. I asked Mike to call back the adjuster to get the authority to provide me with a rental car. The adjuster refused because Mike said that they would first need to determine whether they were responsible. I asked what he planned to do to determine that issue, and he stated that he would get back with me.

As of October 16, 2014, I had not heard back from Mike or any representative of Express Oil Change. I therefore sent a letter requesting that Express Oil Change accept responsibility. The letter stated that I would move forward with seeking assistance of the court system if they had not notified me that they were accepting responsibility by October 20, 2014 at 5:00 pm. On October 20, 2014, I received a phone message from John Rutledge of Express Oil Change stating that someone from their insurance carrier would be in contact with me at some time in the future. I called John back expressing the urgency of the situation since I used my truck for business travel. He responded by stating that someone would get to me as soon as they could.

On October 22, 2014, I received a phone message from Leslie Patzer, a representative of Express Oil Change’s insurance carrier (AmTrust) in Dallas, Texas. I returned the phone call and left a message. I never heard back from Leslie. On Monday, October 27, 2014, I spoke with a representative from Custard Insurance Adjusters in Birmingham. I requested this representative to ask for authority from Express Oil Change’s insurance carrier to provide me with a rental car. The insurance carrier refused. This refusal is extremely frustrating.

On November 18, 2014, Leslie Patzer wrote me (in response to my frustration that AmTrust and Express Oil Change had done nothing to determine the extent of the damage to my truck despite my continued requests) stating that it was my responsibility to "prove my damages" and that I would have to deal with their attorney.

I have been more patient than most people would be since this all started. I have been more than cooperative with Express Oil Change and AmTrust. All that I have received in response form Express Oil Change is an unequivocal and unjustifiable denial of responsibility. I am concerned that others are being treated as shamefully as I have been.

On 09/11/2014 I took my car on my lunch break to have the oil
changed...7 days later the oil light was on in my car. Took it back and
was told we can't see where the leak is coming from so we will just put
more oil in it and spray some stuff on it to see where the oil leak is
coming from. Two days later the oil light is now back on. Took it back
was then told it was leaking from the gasket above the starter. Baloney
these people are rip off artist and I plan on taking them to small
claims court or wherever I need to get my money for taking my car to
another mechanic and the 50.00 I paid for the oil change...

This place sucks i used to work there and they do not care about there employees at all all they care about is appearance and making the shop look good. You get ripped off all customers that go there are getting ripped off the dealership does not even charge as much to do the work they do up there. Do your research get a quote from there and take your car to the dealership and get a quote for the same exact service guaranteed it will be cheaper. Bottom line do not take your car there unless you want to get ripped off and get low grade parts from auto zone installed on your car with a 300% mark up on parts plus $80 per hour labor charges half of the brake work i done there cam back within 6 months with shaking or squealing from the poor quality brake rotors and pads that we put on vehicles and charged over dealer price for . Thats dealership prices with shade tree quality work and miscellaneous shop fees. Half the "mechanics" that work there are not ase certified when they advertise the mechanics are certified installing the auto zone brakes on your car for $300 or more!. The upper management threatens to fire anyone over the slightest mishap that goes on so the employees are on constant worry about being terminated for making a honest mistake no matter how minor it is. Now lets get to the oil change part itself.. $45 bucks for a basic oil change with bulk oil does that seem just a tad bit high priced? Yes it is. But they insist that its a fair price for the service that you are receiving by washing your front window with dirty soapy water and spraying your doors with oil and grease everytime you get your oil changed.. Cars these days do not need the doors sprayed every 3 months.. They preach to the employees about not upselling anything to the customer that they do not need but yet if we do not meet our weekly target they chew us out and magically everyone is trying to sell air filters or transmission services that next week... They have categories that each store has to meet and if lets say they are down on fuel filters this week then every customer that comes in magically needs a fuel filter that week and try to sell them that service if not throwing the whole book at them if its a elder person or a female. Also they say they lube the chassis and check the differential fluid maybe 4 cars out of 80 get that done that come in each day just depends if the manager is in "the pit" or not. $35 bucks for some $10 wiper blades? Come on! I hated every part of working at that place i do not like to rip people off and certainly do not feel like its fair to the customers that they do not know the inside details. I am fortunate enough to have got myself a much better job where i do not feel like my work "owns" me and having to worry about being terminated everyday i come in. This is just some information i just wanted to pass along to the general public yes its a "10 minute" oil change but is $45 worth it to you? Also dont let me forget about the upselling of premium oil the "max life" oil that does absolutely nothing for your engine it does not whatsoever stop oil leaks or oil consumption at all its all a joke and waste of extra $15 bucks all that stuff does is gunk up your engine over time. The $80 synthetic oil change thats even worse!

In March 2008, I took my 1997 Chevy truck into Express Oil in Leeds, Al for a simple oil change. Upon completion, the truck would not start. The mechanic without using a diagnostic machine said it was a fuel pump. They tried to charge an outrageous price so I went across the street & purchased the part at Auto Zonefor less than half the price. Express Oil agreed to install the fuel pump. The mechanic on duty improperly installed the fuel pump resulting in a power surge to the truck which caused severe damage to the entire electrical system. In the beginning, the manager, Tony, verbally admitted to the mistake & proceeded to keep our truck for a total of 5 weeks while they repaired all the electrical parts they seemed to believe they damaged. I have copies of the receipts as to what they repaired. Since then, we have continued to have electrical problems & this truck has had to be towed back to them countless times for repair.

They are now tired of dealing with us & the problem they created. They have become very non compliant & have told us to hire a lawyer. Prior to Express Oil working on our vehicle, we had a vehicle we could count on to get our employees from one job to another. Now we have a vehicle we can't count on at all.

We are hiring a lawyer & plan to sue Express Oil for damages & loss of use of a company vehicle. They have been rude to say the least.

My personal recommendation to anyone dealing with this company is to run away as fast as possible. They will ruin your vehicle!