FedEx
Reviews and Complaints

On Tuesday and on Wednesday someone from FedEx knocked hard on my door, but left before I could get to the door. They didn't ring the doorbell on either of those days. I only knew it was FedEx because they drove off without even bothering to leave a doortag.

On Wednesday, right afterwards, we tried calling but met an immediate problem since we didn't have a tracking number. The AI simply would not let us talk to anyone and there was no recognized option for a missing doortag. Eventually the AI automatically blocked that number and we cannot call from that line anymore. We then tried from a different line, this time I tried a different set of options and was finally able to reach someone with whom I opened a complaint.

Since I was told that I would get a 3rd delivery I waited around by the door only to get a call from nearly an hour away telling me that a package was waiting for me to pickup by Tuesday. I'm guessing they got the number from the complaint I filed. SInce the call was from a different state and didn't have caller ID I didn't think to answer it, but got the voicemail later. I tried calling back, but there's no way to talk to anyone at that center. I got through to someone else and they told me that without a tracking number or doortag there's no way to pick up a package.

I then spent the next few days trying everything I could, contacting everyone I knew, trying to figure out what the tracking number was. Eventually I remembered about a package I ordered a few months ago from another country and I just didn't know they already shipped. I checked their tracking and was finally able to determine the tracking number for the package. I then had an option to select a pickup location at least so hopefully I will be able to pick it up locally. Of course, since I never got a Doortag, I can only hope that it will be possible.

I noticed, however, that the tracking number shows that a delivery attempt was also supposedly made Monday. This was a lie. No one knocked on the door that day at all. The tracking also said I had to pickup within 2 days (so by Monday instead of Tuesday).

So, to recap:

A FedEx driver allegedly came to my house, but did not knock on Monday. Then on Tuesday and Wednesday a FedEx driver definately came to my door and knocked, but did not remain long enough for me to open the door and did not leave a doortag. Then FedEx as a company refused to assist me in locating the package for pickup and, in fact, if I was unable to locate the tracking number never would have allowed me to have my package by any means. Worse still is the fact that if I wasn't home to hear the knock and if I didn't actually see the FedEx vehicle drive away I wouldn't have even known that a delivery attempt was missed because no evidence was left by the driver.

If this was just a problem with a single driver not doing a proper job I wouldn't be this upset, but FedEx has absolutely no procedure in place to ensure that recipients are properly notified of a delivery attempt and no way for customers to report that no doortag was left.

Making the situation even worse is the fact that we receive medical and legal packages, oftentimes without prior notice, so we can't just ignore a package we aren't expecting. In the case of medical equipment a failure to properly receive can mean medical equipment can stop functioning properly which can mean that lives will be endangered.

Nie otrzymałem przesyłki ekspresowej nr [protected] mimo, że dotarła z Chin do Polski i do Płocka w w zeszłym tygodniu. Fedeks ponoć odnalazł przesyłkę o czym powiadomił mnie pan Szymon Grzyb | Customer Care Representative już13 grudnia.

Otrzymałem informacje: Prosimy o potwierdzenie danych do doręczenia wraz z danymi kontaktowymi. Przesyłka obecnie znajduje się na magazynie po nie udanej próbie doręczenia. Podałem więc adres ale przesyłki i tak nie otrzymałem. Podałem też numer telefonu ale nikt nie zadzwonił.

Niestety nikt nie odpowiada na moją wielokrotną korespondencję zupełnie ją ignorując. Nie mogę też złożyć reklamacji bo numer jaki otrzymałem nie jest akceptowany przez system.

Proszę o pilną interwencję bo w przesyłce były bardzo ważne elementy aparatury medycznej (płytki z mikroprocesorami i klawiatura sterująca) potrzebne mi do ratowania zdrowia.

Paweł Twardo Płock p.[protected]@iname.com tel. [protected] 17.12.2022 g. 7.07

Today I found a package in a white plastic bag in a snowbank at the end of my driveway. Your computer tells me it has been there since Tues. at 11:29, It's now Thursday at 1pm. Possibly the contents (food items) are or have been frozen. If I hadn't happened to notice it today it likely would have spent the next few days there with rain in the forecast. The bag was not sealed closed so water could have entered. Since when do you leave packages in snowbanks in white plastic bags? Aren't they supposed to be delivered to the HOUSE, not the end of a drive way someplace? In this case 175' away from the house.

I am at 20 King Rd. Foster, R.I. 02825

Tom Boyden

I am writing to file a complaint regarding Fed Ex. Tracking Number

[protected]

1. NOV 30 7:44 PM

Delivered

2. Left at front door. Signature Service not requested. Pikesville, MD

As with the human family today, we all are experiencing hardships due to inflation, higher interest rates, the increase in cost for food, goods and service.

It is a sacrifice to purchase items, pay for shipping and trust that the package will be handled with care and received.

I am displeased with services rendered by Fed Ex. Tracking Number

[protected]

1. NOV 30 7:44 PM

Delivered

2. Left at front door. Signature Service not requested. Pikesville, MD

The delivery driver updated the status: package left at front door. This is false: the picture uploaded by the driver supports it was left on the floor in a hallway.

In addition, the pictures I provided of my door and hallway support the package was not delivered to a door, it was left on the floor in a hallway.

There is a big variation in the brick color and structure of my development, and the picture the delivery driver posted.

The package was placed in the entrance of a hallway, substantiating that it was not delivered to a door, and that my package was not delivered to the correct address, building and location as requested.

I have been faithful, yet I am being denied a claim by Fed Ex and the store: Saks Off 5th.

I will continue to broadcast this claim to deter others from experiencing the non-care rendered by FED EX services. Thank you.

Fed Ex tracking

Tracking Number

[protected]

1. NOV 30 7:44 PM

Delivered

2. Left at front door. Signature Service not requested. Pikesville, MD

Order #: [protected] | Order date: Nov 22, 2022

I had an order to be delivered by FedEx (tracking number [protected]), it was an order from Herbalife set to be delivered to our Nutrition Club (Blend Nutrition) at 135 E. Clearview Suite 143 Carson City, NV 89701.

This order was marked as delivered on 11/25/2022. The business was closed, there was no one to receive the package. It was marked as signed for.

Generally, when our store is closed on the day a package is set to be delivered, the FedEx driver holds it until we are open. The business was closed from 11/23-12/5. I waited for 12/5 and 12/6 to see if the package would be dropped off at that time because we were open, and the driver would see that while on route - it did not happen. At that point I initiated an inquiry online with FedEx on the evening of 12/6/22. The inquiry was completed on 12/9 stating the package was delivered. I called FedEx Customer Support today; the customer support agent told me there was nothing they can do about it and that they cannot transfer any calls to supervisors because of the holiday season. I asked what option there was to take in these situations, which the only route to take is the resolution department, which happens to be the customer service supervisors, whom they've been instructed not to transfer or escalate anything to. So, they aren't able to provide any sort of customer support or investigate as to where the package was actually delivered or escalate a customer support issue because they've been instructed by management not to involve management during the holidays.

I was advised my package will be delivered on 9December before 8pm. I stayed home all day. I live in a tower apartment building with 24 hour Reception. At 3.15 I received a text from FedEx that my delivery is delayed. There was no attendance by any FedEx delivery and we gave cctv to prove it.

No delivery was attempted on 10,11 December. On 12 Dec again I received texts of 8 that delivery is on its way, delivery is delayed, is on its way, is delayed until at 11 am it changed to delivery is on 13 December.

I suffered a great deal of time and embarrassment as I must have had that package for a birthday if a close relative.

I do not accept this service and this treatment and I demand an explanation for delivery driver's lies for 4 days.

I still do not have my package.

I ordered a package that requires a signature, and I was waiting all day for it. Upon checking the status updates on the FedEx tracking page, I receive a bogus "customer not available or business closed" as my status, with a delay now on my package.

I then call customer service, who tells me it was my fault that I did not see the driver. This is beyond a joke. I was waiting all day, and nobody rang the door, nobody texted, no form of communication at all. Just a pure and utter lie from FedEx.

This is absolutely ridiculous, and continuous horrible customer service on behalf of FedEx.

Federal express claims they delivered my two packages today that did NOT happen

When I tracked the two packages you showed a picture claiming you left on my porch. That was NOT my porch I do not have a blue door mine is white. I don't know where you left my packages that I spent hundreds of dollars for. This is the worst service & is not proof it came to my house

I have informed Chewy of your mis Information & the picture is not of my address. My address is 4110 Eagles Nest

Auburn CA 95603

Here are the two tracking numbers

[protected]

[protected]

Fed ex has lied repeatly to me. I have a package in their system for 2 weeks now. It has been in my town for 1.5 of those weeks. At first it claimed it was delivered, when it wasnt. I have cameras and people who are home. They never even attempted delivery. Then it showed back up in their system. Then for a week straight it got loaded and unloaded onto a delivery truck, but never delivered. Now fedex claims to have delivered it yesterday again. But it never arrived. Nothing on camera and no kno ks on my door. Now they "opened" a case but to me that means nothing. Fedex Cutomer service has no answers. All they can tell you is what you see in your tracking.

There we go again, I had ordered a pear of thinsulate under wear from illinois, after waiting more then a month and did not get them I decided to call the store the sender, I come to fined out the package was sent to me more then 15 days ago, and was delivered to my door 5 days ago with proof of a picture showing the package on top of steps and railing on left hand a picked wooden fence in rear and right entry to the house, it was completely different then how my house entry is, I have 1 step marble from ground, in my investigation I found out the package was handled by fedex rokaway ny, the house in the picture also is in rakaway beach chancel this house is about 18 miles from my house, the fedex distribution from the delivered to house, so what do this tell me is that the fedex driver just like the rest of them is not honest worker, it seams like he was to lazy to drive 15 miles to me so he drop it elsewhere and he want and have fan somewhere killing time, I have written many reviews before about fedex I always have problem with fedex sipping, back in june of 2022 a fedex shipped mini split ac system came destroyed the seller send second one and guess what same thin, I never had any luck with fedex, now I am going to ask whom the shipper use and if I found out they are using fedex I will not buy there.

Fed Ex brought me a package at 7 PM and didn't have the second package scheduled for that day. Driver claimed it was on a different truck. Called in to ask and was told it was in fact on a different truck and would be at my place at 8 PM. Called back in at 8:30 PM as the package did not arrive. Rep says the package now will not be here until next day. Was told someone would call me to explain what was happening. No one called back. This company is the king of flat out lying and CYA.

This item was delivered to a trailer park about a mile from me, the wrong address again. It just happened to be a FedEx employee who happened to know where I lived and took it on his self to bring it to our house and gave it to my wife. This address where the driver delivered it to wasn't even on the same road as my home. I just don't understand how one of your drivers could be so stupid! This is the second time this has happened this year. I am completely done with FedEx! I will NOT purchase any item that uses FedEx for delivery.

Placed an order 11/28/22 which was shipped in 2 packages via FedEx. Two different tracking numbers. [protected] and [protected]

*-

Notified at via text 12/1/22 at 5:19 pm that at 4:09 pm 2 packages were "delivered". Not to my house. The picture of the delivery was taken in very close up mode so that it was nearly impossible to see the actual property where the packages were delivered, but a blue rug was visible, and there is no such rug on my property.

Numerous calls to FE customer service, case opened, "research completed" by FedEx resulting in statement "the package was delivered". Yeah, but not to me. That doesn't seem to matter. "Case closed". According to CS agent, "There is no way to speak to a supervisor, nor find out how to contact local delivery supervisor."

Must be nice to be able to "deliver" items to just any location and call it done.

Must be nice for CS reps to be able to say "we have no way to connect you to a supervisor or even send a message to anyone else who might be able to help you".

This is not the first time this has happened. It is a persistent issue. I am done. Over it.

Not only will I never use FedEx again, I have begun notifying every company I do business with that if they do not offer options other than FE, I will not do business with them, either.

FedEx is very incompetent in that they do not properly notify package recipients of the actual whereabouts of their items. I was told by Walmart that my package would arrive this past Friday, Dec. 2. Then FedEx sent a notification that it was arriving on time, on Dec. 3rd. That update persisted well into the evening, beyond reasonable delivery times. Late Saturday, FedEx now stated the item would arrive early on Sunday. Then they changed it to Sunday evening, and now, the delivery date is unavailable.

This company, once a premier carrier of parcels has devolved into a wretched, untrustworthy mess.

3 weeks past, out clinic mailed 5 large, allegedly flat rate boxes, but when we received our bill...it was over $900 over the quoted fee. FedEx argued that all the hidden charges, like $61 to phone the recipient that their items were ready for pickup or delivery, another surcharge for gasoline, and another for claiming the delivery was in prime time, despite the fact it occurred during normal business hours. When we called, repeatedly to their customer service department, most employees were clueless about their prices or policies. Now we are preparing to take FedEx to court over their criminal dishonesty and plain stupidity. We are telling our equipment and medical suppliers to refrain from using FedEx as we will begin refusing shipments carried by them. They are a dying company and it will be better for customers when they finally go under.

Claim number (including itemized list) C [protected] and Tracking number: [protected] (master) [protected]

- It has been over 6 weeks (October 13th, 20222) since we shipped our items with FedEx from our storage in Redwood City to our receiver, Red Sea Shipping. I only wish we hadn’t. 26 items were scanned at the storage location where they were picked up by FedEx representatives from my husband. All items reached FedEx's warehouse, they were scanned again at the transit in Pacoima, CA.

- 2 bags were marked as delayed while the other 24 items made their way to their destination (see attached). We now know that these 2 bags are “missing”.

- FedEx did not contact me nor my husband, claims are dismissed. These bags were RECEIVED by FedEx and scanned multiple times. WHERE ARE THEY? WHAT HAPPENED?

- An initial claim was initially filed by the receiver (Khaled Ahmad), without reaching out to us since we are on the other side of the Atlantic with 10-hour time difference. He was not aware of the monetary nor the sentimental value both bags carried.

- I then created a new claim (C [protected] ) with all the itemized details and monetary value – which FedEx simply denied, claiming we are not the shipper when we are in fact THE shipper and owners of these bags they have so casually lost!

We are in disbelief at the surreal current reality that our bags would not be found. We have not only packed up our bags but so many memories go into the things we accumulate. We packed our life in the Bay Area and travelled to Egypt where we now reside with our two little children. Moving is already a difficult transition on us as a family. When we picked FedEx, it is because we knew or thought that they would make this shipment seamless but losing our bags and being so unresponsive about it, is completely the opposite of what we expected.

Equally important to the monetary value (for which we work hard) of the content of these bags is the sentimental value. And other than all my winter clothes and that of my children... I have xmas ornaments with my children’s name from when they we first born. I have clothing items that were gifts from my father who has a terminal illness. I have a stuffed toy from when my daughter was hospitalized in the Stanford Children’s hospital.

FedEx's job was to safely transport these bags from point A to point B.

Trying to get away by offering the receiver a cheque (uncached) of USD 100 for this tremendous loss is not accepted. If I had filled these suitcases with tissue paper the cost would exceed USD 100.

Package was supposed to be delivered yesterday. Last minute it was rescheduled for today - Dec. 3rd. Waited all day for delivery. At 8:35pm saw truck pause at top of drive and then blaze off. Website was updated to "Customer not available" within 10 minutes of driver leaving area. FEDEX has ZERO customer service on a Saturday so there was no way to catch driver before he left neighborhood. Package has to be received in person. What a true disappointment and phenomenal waste of 2 days waiting. I'm concerned that our package will not arrive in good shape after all the back and forth.

We ordered a security camera system. There was no notification that it was coming today. The driver roughly tossed the camera system onto the front porch with a loud thud which we heard. He dashed to his truck and was gone before we could get to the door. The camera system, clearly labeled was left at the very lip of the front porch, highly visible from the street. No effort was made to move the boxes behind the porch wall (the porch is 20 feet long with an entrance only at one end.) He did not ring the doorbell. This is the second delivery that came from Fedex this way and I am thoroughly fed up. I need to know that this driver was disiplined and that this will not occur again. I have no control over what carrier Sam's uses to deliver packages, but this behavior is completely unacceptable.

I had been waiting for my package which was marked "Out for Delivery" tracking number [protected]. While waiting I checked the tracking status to see there was a "Delivery exception" and that a delivery attempt was reported.

I am confident that no delivery attempt was made. A signature for the package is required and there is/was no door tag. Further, I have restricted my activities to the main office specifically to be available for this delivery.

The delay, although inconvenient, is acceptable because the package was honestly set to arrive in record time, but being asked to make myself available for a delivery that was never attempted and then being told that the delivery was not completed because I wasn't there is frustrating to me as there was activities I wanted to complete today that I set aside to be available.

2nd day in a row my package didn’t get delivered and driver noted I wasn’t home. I was sitting on my front porch wasn’t for him. I must have just missed him going to my neighbor about 1/4mile behind me. When I saw him, he never looked at my house. I ran out to the driveway waving and hollering. He turn on the highway as I continued to run in his direction hollering. He never looked. This makes two days he has lied about me not being home. Fedex apparently doesn’t care or they wouldn’t put these inept ppl on the street to be the face of their company.

On 12/03/2022 @10:40am in Miami, Florida, the driver, white hispanic male, driving #FedEx truck #317499 with tag #40BVVA, cut me off on the northbound lane of NW 27 Ave approaching 15 St with barely any space for him to cut me off by invading my lane, which is absolutely illegal, because he wanted to make a left turn, without using a turn signal, which is also illegal, and surpassed the street he likely needed to turn at and as I beeped at him attempting to let him know he was about to cause an accident with my vehicle (Cadillac SUV) due to his reckless, illegal and unprovoked driving, he completely ignored my horn and continued to drive his vehicle into my lane. What he didn’t realize is that I have a date and time stamped full color video of him doing so on my dash camera! These #FedEx drivers are inconsiderate, ignorant, reckless and I will show this video not only to all of social media, but advise all I know to not request services from FedEx and if #FedEx permits their drivers, whom represent their company, to drive as such, they deserve to be sued by whomever these drivers cause accidents to! I will be contacting corporate and will not stay quiet regarding the event that took place today with said reckless driver! Best part is, my FULL COLOR, TIME & DATE STAMPED DASH CAM VIDEO that confirms my statement! D.O.T. will also be notified and video provided also as proof with my formal complaint!

Any questions, you can contact me at [protected] and I will be more than happy to discuss the issue at hand! My suggestion? Rectify this issue!