FedEx
Reviews and Complaints

I was heading off to work, but I stopped to pick up my mail. I had my best friend, Niro with me, my standard poodle who was 31 inches tall. The mail had dropped, I had Niro on a leash . I went to pick up the mail, Niro spotted a pitbull loose across the street who the day before was on my property growling at me and my dog as i pulled my dog into the house. The next daywhen picking up the mail off the ground, Niro spotted the pitbull and pull the leash from my hand. My hands were weak from fribromyalgia and he took off so fast. By the time I turned my head and saw the Fedex van travelling fast, 40 miles per hour is the limit on the road, The Fedex driver hit Niro in the head and shoulder. The driver didn't stop as I screamed crying to stop! stop! help me!. repeatedly. I weeped in the middle of the road, trying to pick up Niro who weighed 65 pounds and was large. I quess there is alot to be said about an edrenaline rush. Yes, Niro ran into the street, but the driver who represents Fedex who takes such pride in their humanistic missions and donations really did a diservice to the human race let alone Fedex. He also lied on the police report stating that I stopped him and said to him " Don't worry, its not your fault, he does this all the time." What get Killed, run across the road?' He also said that he stopped, he didn't, only 2 blocks away, he wasn't in my sight, but noted on the police report that he did see me in the middle of route 70 and heard the screams.I can't imagine someone being so inhumane, not to assist in any way, shape or form. Such a disregard for life, for me and my dog, I certainly could have gotten run over, what was I to do? Leave him? I didn't know if he was still alive. To say the least I am not at all happy with the double standards of Fedex. I am following up, no it is not acceptable for the (human?) race to be so exalted from feeling any sense of compassion for one another. Critics that don't see the point of this need not to respond. I work for a State Forensic facility with people that have committed the most horrendous crimes, even they eventually take responsibility, I hope Fedex does, it is no different than losing a family member. He was also my therapy dog, as I have seizures.b

We had a meeting overseas (Berlin) for which our team had prepared a large amount of meeting materials that took 2-3 months to complete. The client for whom these materials were for was our biggest account and as as production manager, I was overseeing the project.

$15K worth of print matter was sent via FedEx International Priority. Based on the shipment size, contents, destination, etc., I was told guaranteed delivery within 3 business days. Now, I realize that when you're dealing with customs, all bets are more or less off, but I was ssured by the agent that I spoke to that if I had the proper paperwork and there were no major delays in transit, no hold up should occur and that if one did, it was built into that 3-day window.

I checked the tracking hourly once it went out. Everything was fine. Only 2 days after we sent the shipment off, the site reflected that all boxes had cleared customs and were in transit to the local facility in the destination area. Great! Shipment on target to arrive that evening. I called sometime later to check the status over the phone and got the same message--in transit. That raised a red flag because it had been in transit for an awfully long time. When I called, I was told that not only had the shipment not gone to the facility, but that it never actually left customs. The website had an error, I was told. And amazingly, the CSR admitted that the automated tracking service through 800-GO-FEDEX is not reliable.

After much back and forth and lots of folks unable to asnwer my questions, I figured out that the lead package cleared customs on the morning of the second day and was sent off to Berlin...and the other 18 stayed in Frankfurt. Why they wouldn't release the other ASAP after that is beyond me, but unfortunately they just sat in a facility. No one called me despite my having listed my telephone number and having written special notes to PLEASE inform me if there were customs d elays. Then on the third day, the lead package was sent BACK to Frankfurt to be with the other packages. Why, I can't understand.

Well, I thought, okay, I still have Saturday as the meeting is Sunday and Friday was the 3rd business day. So it'll be a rush, but it'll slide in under the door. No panic. Sorry! FedEx facility is closed on weekends! So the shipment will be delivered Monday evening at the earliest. Yeah. That'll be a great help when the meeting is over and I'm out of a job.

The CSR folks were just awful. Every person had a different answer for me. No one seemed remorseful. No one could tell me why I hadn't been called when the shipment missed its "guaranteed" deadline. No one could explain why the FedEx tracking system had errors. No one could explain why the 19 packages needed to stay together if all had copies of the original waybill and all had cleared customs. No one could explain why they got separated in the first place. Just a lot of run around and promises to "investigate."

LUCKILY what saved my ### was my customs broker who drove 5 hours from Berlin to Frankfurt to retrive the shipment (who also had not been called despite clear instructions to do so in the even of delay). Honestly, if they hadn't done that, I would probably have gotten fired...doesn't matter how good the job looks unless it actually gets SEEN by people and utilized as intended, and it doesn't matter this this screw-up wasn't my fault, or that the client took their sweet time finalizing the work and ignored my numerous reminders of deadlines.

So, I'm DONE with FedEx. I should've known better and used DHL or UPS as I'd heard that FedEx isn't great but I just figured, well...it's FedEx! They're the best, right? Incidentally, I had 6 boxes of CDs made and sent to Berlin directly from the vendor via UPS and despite those being sent BACK to the States because of an issue with customs once they'd arrive in Germany, they STILL arrived by the 3rd business day.

Per usual, I have had nothing but headaches in using the FedEx service. For two days there has been NO ATTEMPT to deliver the package xxxxxxxxxxx as requested. Tracking the package online states that deliveries were attempted, but I personally being here on both days can honestly say there were not at any point and time any attempts to deliver said package. I spoke with the duty manager Curtis McDonald who was absolutely useless along with the rest of his staff. Although the faulty link in the chain clearly lies somewhere within FedEx, there was no commitment or concern from Curtis McDonald or his staff to rectify the problem.

I wasted two full days away from work waiting for the package to be delivered. Now I must return to work and IF they decide to deliver the package (which I doubt considering there were no attempts thusfar) I won't be there. I requested that because it was THERE mistake that I had not received the package that in order to rectify the problem I would now need the package shipped to my office. They refused to help. I tried to explain to them that I pay for the service, they deliver the parcel, I receive the parcel. Typically that's the way it goes. However I repeat there has been NO attempts to deliver the package nor were there any doortags left indicating that there had been an attempt. Somewhere along the lines the process broke down within FedEx, but they are not willing to own the problem.

Again I've had multiple problems with using the FedEx "service" and it's a shame that a customer pays for prompt service but receives absolutely NOTHIING in return. I don't care what it is that I purchase next online, if it's shipped via Fed Ex I can do without the item. Nothing is worth putting up with this companies incompetence, unreliability and unprofessionalism.

(Cut and pasted from an email I'm sending to Fedex right now).

Hi XXXX,

My name is XXX XXXXX. I just had a bad experience with Fedex that I would like to relay to you. Apparently VXXXXX, the residing manager at the Dawson St. office in Burnaby, has already spoken to you about this, but I'll give it to you again in my own words.

1) I spoke to a Fedex agent on the phone to tell them I was shipping a package. I told them the contents of my package, and that it needed to be delivered overnight to L.A. I told them there was a hard drive in the package, but the agent did not tell me I had to fill out an FCC form. (Mistake #1) The agent DID email me a Commercial Invoice, so I would imagine he was supposed to send me an FCC form.

2) A Fedex courier picked up my package yesterday (Sept. 15th). He saw the contents of the package, but did not issue me an FCC form. (Mistake #2). Today, the same courier apologized for not knowing. He was the first, and only, person, to actually apologize and admit that Fedex did anything wrong.

3) Today (September 16th), I received my package BACK at my doorstep, with a note saying that I was not home, so the package would be delivered again tomorrow, to my door. I called Fedex and they said that packages should not be returned like this - the Fedex office should have contacted me and told me that a form was missing (Mistake #3).

So my package, which was supposed to arrive today in LA, was driving around in Vancouver in the back of a truck.

Because I could not contact the Dawson St. office by phone (no Fedex agent would give me a number), I biked to Dawson St. in Burnaby. No one there was apologetic, or even remotely helpful. They said "the package MIGHT get to L.A. by tomorrow, if the truck gets in on time. Obviously, this was unacceptable to me, so I got them to contact the truck. I biked 25 minutes BACK to my house, where the truck dropped off the package, then biked BACK to the Dawson St. office with my package, and finally got the package shipped.

During this entire 5-hour escapade, I did not have a single person offer me a solution on how to rectify the problem. I had to come up with solutions myself. Even more maddening: not a single person (except the original courier) apologized or would admit that Fedex had done anything wrong. In fact, the first thing out of the Dawson St. agent's mouth was "Fedex is not responsible for how international forms are filled out." The manager in charge, Vxxxxxx, was lackadaisical, and more interested in hiding back in his office than helping me out.

Seeing as I spent the last 5 hours fixing Fedex's mistakes, biking all over town, I asked Vincent if Fedex would waive the fee for this shipment. He declined.

This tells me that Fedex is

a) Not willing to admit when it has made a mistake.

b) Not willing to put out a measly $60 to repair an obviously distraught costumer's relationship with their company. (Even paying half, $30, would have made me feel like someone cared).

c) Not interested in maintaining an image of a reliable, or caring, company.

Vxxxxxx said that he spoke to you about this, and that you agreed - Fedex would not help pay for this shipment. I would like you to explain your feelings on this situation and please explain to me why you didn't think it was worth it to help me with the shipment, after having made numerous mistakes, and taking up my entire afternoon with fixing your own company's mistakes.

I am forwarding this to general complaints as well, but I hope to hear from you personally within the next couple of days.

Twice I have found a ticket on my door saying no one was at home to sign for a package. I have a handicapped daughter who's bed is less than 10 feet from my front door and everyone else who delivers here we have no problem hearing them at the door. It appears the Fed EX guy just sticks a note on the door, maybe he didn't want to get wet as it was raining. This is not the first time this has happened. What are the chances of getting a delivery man that is willing to do his job? ALso the note I received said he was here at 1:07p.m. The e-mail I received said he was here at 12:20p.m. He can't even keep his lies straight.

I have had horrible experience with FedEx every time my package was shipped through FedEx. They would not have any fixed time of delivery and they will put a stupid door tag number. You can call them up to see if they can tell you the time when they are going to deliver the package, but they say that they don’t do that. I mean u can’t leave your work and stay home whole day waiting for the stuff to arrive. They expect you to sign the receipt they leave at the door and but they will tell you that if the stuff is stolen and lost, it is not their responsibility. It is specially a problem in big cities where one house has hundreds of apartments. They don’t have the key to the house and they will put a sticker outside the house and expect you to leave the stuff outside so that anyone walking by can take the stuff and leave.

After three attempts they will send your stuff back. That’s horrible. From this point I am not buying from the websites who sends the package through FedEx.

This is an e-mail I sent today to FedEx:

After many e-mails and phone calls, in which representatives were nasty and said they would not pay any claim, indeed, the last representative we spoke to said because you have no record of the package -- it was not scanned by whoever picked it up! -- that there was no box to scan. We *did* put the box into the drop off box outside the post office on MacDonald Avenue, in Brooklyn. Another theory is that the package was opened because we wrote "do not overheat" on the address label, because it contained chocolate as well as other items, and the contents could have been taken, eaten by your employee(s). One representative responded to this by saying you don't employ thieves, the inference being that we are lying about having sent the package. This is shameful and outrageous on the part of at least two different representatives. When we asked the second rep. for his name, he hung up.

I understand that there may be cameras outside the post office and it is my intention to check and see if there is a visual record to counteract your opinions that we are lying about sending the package.

If we are lying, why would we fill in an address label? I also understand that some new FedEx employees do not scan packages when they're picked up.

As to not employing thieves, well, you employ people and I intend checking various places on the internet to find other people who have lost packages sent by FedEx, and I will add my own experiences wherever and whenever I can, including friends, and various websites and blogs. I have not ruled out small claims court and if, as I believe, there are many others whose packages you have lost, I may initiate a class action suit.

Be advised, also, that we have not yet put in a claim, so all this nastiness is doubly insulting. Given that the amount involved is a mere $30-50 is it likely we would spend all this time trying to get FedEx to acknowledge culpability?

Shipped a total of 3 cases with Fedex to Las Vegas for a show. All cases included audio/video and computer hardware needed at a large show. These same cases have been measured, built and custom ordered specifically for this broadcast equipment, since this is my business and lively hood. Also, these exact same cases have been shipped already numerous times with the same configurations or equipment inside to Las Vegas, New York and locally within Florida. I paid for full insurance of the equipment, packed this myself in my custom made cases (Anvil Wilson Cases). These special crates/cases have plenty of foam and cushion inside to prevent any damages to the equipment. I had one case with two flat panel monitors, additional foam and pop-up foam between both monitors for protection. I opened that case in Vegas and the back leg of my Apple monitor was completely ripped apart. Finger imprints on the monitor so the monitor screen itself got damaged by somebody that tried to rip this monitor out of the case. I managed with duck tape and good eyes (sight) to get threw the show. Came back and started my claim. Somebody came and took pictures, explanations of how everything was packaged etc. approx. 2 weeks after I started the claim. 3 weeks after he came and took the report I got a call from somebody that couldn't tell me anything else but the "claim was denied". I asked for a manager and got to talk to Susan yesterday. Supposedly she "looked" into the case and report and again, also told me, that the claim is indeed denied because of a "lack of packaging". These cases are built only and specifically for this equipment. Somebody dropped or tried to rip these monitors out of the case and my claim is still denied. I asked her what I could possibly do next, this is my business, my small business and my lively hood. Not Susan's who works for Fedex claims where, it seems reading all these complaints online, ALL FEDEX CLAIMS ARE DENIED! Susan's advise was to write to the CEO, Mr. Dave Bronsack, directly, but since she supposedly reports and works directly under him or with him on these claims, I doubt that Mr. Bronsack, the CEO of Fedex, will have another solution for my claim. My damage is a $1, 200 monitor for which I paid almost $500 to get this case shipped back and forth. What can I do next?

I paid over $200 dollars for my brand new cell phone. Instead of redelivering it to my house, they decide it would be a good idea to leave it way down the street with a neighbor i have never meant. I am so pissed! So now the courier is going to come to their house tomorrow to try to retrieve the package. I walked down there and they won't answer their door, the lights are on and i know someone is home and they won't answer. This wouldn't have happened in the first place if FEDEX would follow delivery instructions and deliver to only the person on the account. I HATE FEDEX!

I have had a bad experience with Fed-Ex. About two weeks ago, I sent an expensive instrument back to the store from where I purchased it, in New Jersey, just for tuning. Between Illinois and New Jersey, this instrument was damaged beyond belief. I had it insured for replacement value. I thought I was covered.

Today, I received a letter in the mail, stating that my claim had been denied. I immediately called and talked to an agent.

He explained to me that I had only insured the box that I sent it in! He also said that the claim was denied because they asume no liability for the contents of the package. What is the purpose of this so-called insurance?

I am going to have to pay for the damage that these people did to my instrument. UPS also damaged my accordion in December 2007. They bent all the pins in the bass section causing them to be replaced. I had this insured, too. UPS denied my claim because the store I shipped to had thrown away the box. If UPS can't see the box, they don't pay, either. Talk about rip-off artists.

I would be intested in receiving information from anyone having troubles similar to mine for a possible class-action suit.

I have received an email from Toyota Company promotions informing me that I won the prize of a camry car along with a large sum of money. As a folowup to this notification I was informed that the prize and car was handed over to Fedex courier for delivery within two working days. I was contacted by [protected]@yahoo.co.uk dispatcher a certain Mr. Fred Smith who should have seen that the delivery took place. Later I was told that the prize was seized by the Antiterrorist department @yahoo.co.uk instructed by a certain Mr Patrick Hobbs who was the recipient of the money sent as a clearance certificate must be provided . This was to guarantee that the sum of money awarded and the car would be released.

Fex Ex lies lies lies lies lies and hires idiots. I had a package scheduled for delivery on Wednesday. Wednesday came and went so I called 1800gofedex and spoke with a rep. They told me that my shipping label had been damaged and that they had located my package and were going to have it to me guaranteed by Friday. Friday comes/no Fed EX delivery. I call them again and speak to a different rep. She tells me they have my package and it has been re-scheduled for Saturday. So here I write this on Saturday night after speaking with a total of 4 FedEx reps and still no package. The last rep says he thinks it may have been lost but he doesn't know for sure. Do not use Fed Ex if you plan on actually getting the item you shipped.

I was really surprised about the fedex shipments delivery . I faced problems in 2 occasions. They are not evening bother to enter into the apartment and check in the office. UPS is inquiring in the apartment office and try to deliver to the address.

1) My First name and Last name is not listed in the directory of my apartment . In my apartment they listed my first name and middle name in stead of last name . Fedex delivery was returned back stating that "Incorrect Address" .

2) In the Directory, only one name can be listed . the other shipment which came to my wife also returned stating that the name is not listed in the directory . If there are 4 people in the apartment, is it mean that only one person can get the FedEX service.

The interesting part is both the shipments were sent on overnight and Fedex not even understand the urgency . I have taken up these cases to my employer and I am trying to change the contract to UPS .

When I contact customer service, they are not ready to answer and they are dropping the lines .

I took a day off to wait for a package to be delivered by fedex home delivery. I heard the door bell and when I opened the door the fedex truck was driving away. The worst is that I cannot go and get the package. The driver is a contractor and the fedex facility will be closed by the time the driver returns. Fedex customer service informed me that there is no way they can contact the driver! Today is saturday. So, there is no way I can get the package myself. Customer service informed me that maybe they would be able to contact the driver on tuesday, so that I can go and get it myself. Damage resulting: besides the stress, the package contains a recorder I needed for a job. I will not be able to do the job.

We've had a regular scheduled pickup at Emory for years, at this address; 1784 North Decatur Rd. for the 5th floor, which was change to the 3rd floor a few months back and on the day I schedule a pickup that needs to be delivered the next day; thinking we had a regular driver to pickup, no one shows. When I call to complain, they tell me we don't have a regular scheduled pickup & want be able to pickup until late today and deliver tomorrow, which makes it even later. No concern or willingness to accommodate or rectify the mistake. How’s that for customer service….

Package was out for delivery and my wife and I spent the whole day at home waiting for the package to arrive so we could sign for it.

At 8 pm no driver ever showed but at 8:14 pm the tracking number showed delivery attempt / customer not available.

Lies! They never showed!

After several calls I ended up driving 1 hour to pick up the package myself. Absolutely ridiculous. Turns out the driver was going to be fired so he left with the truck that morning and didn't deliver a single package.

A separate situation but at the same time FedEx had a package out for delivery for me on the 12th of June. The package never arrived but the tracking indicated it was at the facility. I spoke with FedEx and they claimed that the package was damaged and in QA. I called back in a few days to check the status, tracking number never changed, and they stated that the package could not be found. No one had seen it, it was not on any of the trucks, and not in the facility.

I placed a claim with FedEx and awaited response.

Just this evening someone stops by my house that happened to be doing neighbourhood cleanup. He found a box under a tree, completely soaked and torn to pieces...yea, it was my package.

I called FedEx to check the status of my claim and inform them of the new insult to the already sore injury they've caused. To make the whole situation even worse I was informed that my claim had been denied due to a "waiver." I am waiting a call from the claims department and the customer associate (who has been extremely helpful, btw) to get more information.

This is absolutely ridiculous. I'm pissed!

I am a very angry customer.

One year and a 1/2 ago, I had given my sister a laptop computers as a gift. Since day one, she was having problems with the computer. I had brought the computer as carry on luggage to Peru and during of one her business trips to the US she brought it back not expecting to ship it to me from TX to NJ. She was just sick and tired of dealing with the problems the computer was having. I kept the computer to try to fix it on my own. In the meantime she left to Peru, and I had the great idea of shipping it to Peru. I go the post office and asked the clerk for the fastest, safest way to ship the computer and she suggested using Global Express Guaranteed, a service through FedEx.

I filled some forms she gave me. In the meantime, she asks whether the computer is used, whether it is a gift, and she is typing in her computer. She takes the documents I filled up, looks at them and finish processing the shipment. She didn't inform me much of anything other than the shipment should be there in 3 days.

The shipment arrives to Peru and I found out it has to pay duties and taxes of $300, something I was not prepared to hear, especially because the shipment alone to Peru cost $310. Remember, this computer is old and has problems.

I called FedEx to explain them that I had filled the forms they had given me and didn't receive much information how to fill them up. Additionally, the lady who took my order, knew the story of the computer and saw the documents I had filled up and didn't tell me to correct anything.

Apparently, I had filled up an invoice, and I had to be very descriptive on the article I was sending which I wasn't. The description I used was 'laptop computer' and I had to described it as 'used, and defective laptop computer.' Plus, when I entered the value of the computer I entered the value for which I was ensuring it for not the value of the computer the day I shipped it. I had insured it for $800, which is what I had paid originally, a year and 1/2 ago for the computer. Well, the clerk processed the computer as if it was a pencil and not an electronic item even though I told her, I had never done an international shipment and needed her guidance.

Naturally, I told them I needed to understand what happened and why. They said to me that I had done an importation, that all items above 100 dollars are subject to duty and taxes even when those that are gifts, or are used.

I got tired of mentioning to them that I wasn't advised properly of all these things I should have known at the time of shipment. If I had known I had to pay 300 dollars only in duties, I had not shipped anything. I felt I had been horrible misled and misinformed! What was worse was that one week before I made the shipment, I was given the same information on the phone (no information, I mean) on how to ship a laptop internationally and I even said, I just want to make sure I don't have any problems with the package. Most importantly, in no instance I am told that the shipment was going to be subject to duties and taxes.

After 1 week of calling two times a day to FedEx in Peru and in the US, and hear how they clean themselves from any responsibility (I heard from different reps things like 'I should have gone to the FedEx office in person to deliver the package; that invoice I filled up would have been rejected, so it was my fault that I didn't go to the FedEx office, instead I chose to go to the post office. Another one I heard was that I should have known that all items that leave this country are imports so they are free of any fault).

It was disheartening to see the level of indifference from FedEx. I even talked to the Executive Secretary of the President at FedEx and tried to explain that I have been put in this bad situation because of the lack of information from FedEx. And that it appeared that the clerks think that I am doing this activity every day which is not the case. It was a total waste of time. She never apologized for the company for the lack of care and training on the clerks they put to represent FedEx.

Only in my last phone call when I paid the duties (I didn't have a choice since otherwise the computer would have been abandoned by customs), the rep that helped me was very apologetic about loosing me as a customer.

I bow to never never use FedEx.

This is with reference to Auto Solutions invoice # 843 amounting Rs.27, 355/- (twenty seven thousand three hundred and fifty five only) issued date January 02 2008 against the repair of FedEx vehicle HYUNDAI SHEHZORE Registration No. KN-3530. I would like to bring into your kind notice that to recover this amount, Auto Solutions has many times requested FedEx staff through phone and personal visits but every time FedEx staff used the delaying tactics and wasted the precious time of our staff.

However, about a month Mr. Humayoun, Accounts person of FedEx explained that the invoice has misplaced by the office hence need a fresh copy. However, upon his request a duplicate copy of invoice was issued to FedEx on March 19 2008. This also showed the negligence and incompetence of your staff.

Despite of the continuous follow up by Auto Solutions and commitments from your end the issue is remained dishonored. On responding to our respected Associate Partner Mr. Humayoun misbehaved and threatened him to face the consequences of demanding due payment. I would like to bring into your notice that we strongly condemn this attitude of your staff and all the delaying tactics. It is further stated that no further telephonic conversation will be carried out with FedEx staff and only written explanation from your side will be honored. I hope that being a senior member of your team you will seriously look into this matter.

It is further stated that Auto Solutions reserves all the legal rights to recover its pending amount.

With regards,
ABDUL QADIR.

Two fedex drivers comes to the store atleast once a week out of Dallas Tx and get a sub from our subway, two weeks ago they told my supervisior that I was rude to them and wouldn't fix them a wrap, I got wrote up and my job threaten. I do not work the subway section of the store, they got free subs but what they don't know is that we have camras up that found these drivers in a lie. Just here recently they have done it again to another girl to get a free sub, they told her that they new the division manager real well, she also got into trouble. The worst part is our division manager won't look at the video tape he just believes the drivers but three of our store manangers has seen the tape. It's bad when these two cheap ###s would do anything to get free food.