Firestone Complete Auto Care
Reviews and Complaints

At store #[protected] Shipyard Blvd. Wilmington, NC 28403 2:55PM

Needed a lamp on passenger side (front) of my car BMW 328I.

Had my own lamp, but Mr. Tyler said he couldn't use my lamp. Understood.

I waited 1 hour, thinking that he ordered the part. He came to me after an hour saying that he didn't have the part, but he used my lamp and said he wouldn't charge me for the lamp. However, he charged me $147.00 for labor. I think that he took advantage of me. If he had come to me and said that didin't have the part, I would have gone elsewhere. Now I won't be buying anymore tires from Firestone. Thank You.

I don't know who you have running the Southgate, Michigan Firestone, but, you need to get new employees in that store. I took my car in two times and each time they told me that there was nothing wrong with my tire. And two times they put air in it. One time I even had my car towed as I didn't want to ruin the rim. They told me that they inspected the tire and nothing was in my tire. How wrong they were! I took my tire to another place and when they removed the tire, sure enough, there was the object in my tire. It was plainly seen and they even pointed it out to me. I am a loyal customer of Firestone and I have to admit that I am so disappointed, I doubt that I will return as a customer unless you get some reliable people into that establishment. I had my car in on December 21 and 26, 2022.

Firestone Hackensack, NJ 541 River St Store #1015 Managed by GEORGE RODRIGUEZ

12-27-22 8am I arrive at Firestone I have a tire with low pressure. No tire on hand needs to order. I decide to replace all 4 tire. Left the car overnight

12-28-22 call to verify the cost was told the tires will be delivered and will receive a call. I got no call 5pm I go to get my car. Was told the car was not done and the service man couldn't even tell if the tires have arrived.

Firestone is a tire place it should not take over 32 hours to replace tires plus I am out of pocket for the cost of taking an Uber to and from work with no results

I have been a customer for over 18 year. I will not return

Carol Dapcic [protected]

On December 4, we dropped off our Dodge Ram for a new set of top-of-the-line tires, an oil change, and for our front headlight to be repaired at the Hixson location in Tennessee. Our ticket number was 394105. The total cost was 1782.49. Upon paying for the transaction, Lars Guthrey, made an embarrassing remark that my husband did not pay for the services rendered. Upon looking at the transaction, the old Firestone card that belonged to my husband that we were told was active was not... even though it mistakenly appeared green/active on the computer screen the day before when we purchased the services. My husband stated, "No big deal, my wife can apply for the card while I return to work." I was in the car and walked in and signed up for my own Firestone card but was upset by the rude insinuations that Mr. L. Gunthery had made about my husband not being able to pay for the services. He also made the remark that I may not be able to get the card automatically either if I had credit trouble. I assured him that I had excellent credit and he rolled his eyes. I also added that my husband's credit was better than mine after he humiliated us in a room full of customers. Upon leaving, I hopped in the truck and as I was pulling out, my husband noticed the light was still not working on the vehicle. He walked back in after dealing with this rude employee and told him the vehicle's light was still out. Another man at the register (stocky build) stated that I could pull in a bay and they would look at it. I waited for about 45 minutes and was told it was a wiring issue that required a part that they did not have, but this should do for now. It lasted a couple of days, but then the same light was out again on the truck. After speaking on the phone several times about their busy scheduled appointments, we were told to drop the truck off again today 12/22/2022. Upon leaving the truck there, Mr. L. Guthery stated that there would be a $60 charge just to look at it. My husband explained that it was already included in the price when we left it for the new tires, oil change, lights, etc. He stated that it was not included on the ticket. So, he would be charging us. My husband got back in the vehicle with an itemized statement. (The only statement that was ever shown to us since dropping off the vehicle on 12/2.) As, I read over this new statement that suddenly appeared... I went inside for clarification. Mr. Gunthrey was extremely rude again. He insinuated that we were trying to pull a fast one over on them. I stated that we just paid over 1700.00 on services with your establishment and they were not going to stand behind what they promised which was a minor detail. He stated he never sold us the tires, he never promised us anything. The stocky man that did was on vacation. I stated that this was ridiculous, and I would like to speak with the manager about his outrageous comments. He stated he was the manager. I said I would wait for the general manager over the store when he continued to "mansplain" the situation to me. My husband told him to stop being rude to me and we both continued to wait for Matt McCorvie to help us. Mr. L. Gunthrey was very ugly in the way in which he spoke to me in front of customers and staff in the main retail area. My husband even asked him to stop. I am an educated woman; I did not use foul language. He just continued to say that I did not need to yell when I asked for his manager for the 3rd time. I finally stated that I was done talking to him and waited by the register. Our truck is currently waiting at the Hixson location for the 3rd time to be repaired. Hopefully, it will be repaired this time. However, you have lost our business, our family's businesses, and our friends. Standing behind your word still matters. Kindness matters. Respect matters. Mr. Matt McCorvie saw Lars Gunthrey's unkind remarks firsthand when he tried to help resolve the issue. There is a clear breakdown of communication in the front office which is sad because you have talented technicians in the bays. Even Mr. Matt McCorvie confided in us that this was the third time that they had been cussed out today. I assured him that I was not using foul language. I just demanded what I was promised when I paid... even though I

was never given a printed receipt.

Thank You,

The Brottons

I went to the Firestone store at Maidson Avenue in Sacramento CA on December 21, 2022, for spark plug replacement and fuel cleaning step 3. I worked with 9 Nathaniel who didn't do what I asked to see the spark plugs. He showed me a video and said he threw them away. I asked for a military discount, and he forgot to apply it to the fuel system cleaning. He declined to provide a receipt and said I could use the online version for a sale of over $400 that I wanted to be itemized.

I came back to Firestone because of Issacs's superior CS and will not be back due to Nathaniel's smug attitude and inability to do what he said he would do.

my phone number is [protected], Scott Mekelburg

I have the receipt which according to your website cannot be uploaded so email me for that, however you owe me a refund for over charges stemming from work done on my vehicle today of which the clerk did not enter the coupons from your website. I ended up with a $200 plus total. I would like a reversal of the coupon amounts.

I seek a prompt response to this matter

Thank You

Mr. Breter

I scheduled an appointment on November 11th, 2022 at 10:00 am to have a full set of tires that cost me $209.99 each for a set of four tires. And Kathy helped me make my appointment at the Coon Rapid, Minnesota Firestone Complete Auto care. She said I would receive $150.00 off when I paid for my tires and that I would get another $100.00 Visa gift card. She never said I had to go online to claim my rebate. I called customer service today to see where my $100 Visa gift card was. She asked if I had a claim number. I asked why? She said I had to go online to claim my $100 Visa gift card. I said Really, no one told me I had to go online. She said that,,,that promotion ended on December 9th. I feel I got robbed. This is so Unfair and I feel someone should fork out the $100 Visa gift card. If not you'll never see me buy Firestone tires and I will make sure I don't refer any family or friends to Firestone again. I'm not happy with Matt at the Coon Rapids Firestone Auto Care he basically said "Well you have to go online to claim your rebate". Well I would of if they would of told me that I had to go online. But nobody said anything. Thanks!

On 11/11/2022 I took my 2008 GMC truck to Firestone located at 8895 Lantana rd. lake Worth fl 33467. I notice inter tire wear I was told after a few hours the in order to fix my problem it will cost about $6000 verbally and written. I ask what I could get fixed right now he said he could fix somethings for about $3000. I pick up my vehicle and took it to All import's car repair on11/12/2022 located 410 south H street Lake Worth Fl 33460. I was told what my issues was on my suspension and was repaired for about $1300. I called corporate to file a complaint after numerous calls I finally spoke with someone who referred me to the area supervisor who would contact me he never did. But instead, the store manager contacted me I told him I wanted to bring my vehicle to the shop so his mechanic can show me where I needed $6000 worth of front-end work, he did not respond to my request. To this date I never received a call back regarding this serious issue.

I had called the firestone in linden nj 3 days ago and I was told that the oil change on my sister's Honda accord was $88.23 tax included my sister went and and they charged her $112 for oil change she gave them the $15off coupon and they charged $96.86 this is insane and illegal it is called price gouging the price was supposed to be $88.23 and minus $15 coupon so it should have been $73.23 I guess over charging a woman is your way of saying merry Christmas to your good customers who are woman so here is the deal you will have to rectify this problem quickly like within the next 2days or Monday morning I have no choice but to file complaint with consumer affairs and let them handle it I have my credit card plus my sister has the reciept from store

I have been using the Wilmington NC and Myrtle Beach SC Firestone stores for my car needs since 2014. In May 2020, I purchased my tires from Tire Rack. I had them delivered to and paid Firestone Wilmington NC to install them. At the time, I confirmed with store managers that since you were installing them the regular tire rotation would be part of the service. I was told "sure". Since then, I have several "free" rotation services and there was no problem. What I recall was buying for the install/road hazard/rotation service package. The records are not clear on that.

The turnover of personnel has increased significantly in the last few years. So, it is not surprising that agreements and understandings that I've had with past managers and employees might change.

On 12/12/22 (Retail Invoice 295796 Store 016551), I brought my Mini Cooper in for a tire rotation. I was advised, I needed to pay for rotations in the future. The manager was fair by providing this service at no cost, but also explained the next time he would charge. My record is now branded with "=MUST CHARGE FOR ROTATE, NOT OUR TIRE=". Anyway, I suspect my install cost was equivalent to what Firestone would charge for the package if I had bought the tires from you (BTW, I would have bought from Firestone but was told you could not get these 5 star Kuhmo Majestic Tires). My normal approach to buying tires would be to also buy the package.

Second issue, I reported a slow leak in the right rear tire and a nail was discovered. The repair was a plug and patch. The store stated it would cost $30. I thought that was VERY high when compared to past flat repairs. I went online and found Firestone that stores perform this repair for "$10-$20."

After reviewing this, the manager changed his charge to $20.

These incidents have lowered my confidence and trust in Firestone. If the records are vague (i.e. the manager stated he did not "see" the package purchased on the vehicle history), It's OK to listen to the customer viewpoint.

I took my truck to Reading Firestone shop to change 4 tires on 11/3/22, while at the shop waiting on my truck to be done, the employee from customer service reported to me that my truck was involved in an incident where an employee who was working on my truck, hit the trunk of my truck while backing up. He stated that the trunk was left open while the employee was backing the truck up. A claim was filed by Firestone of Reading on 11/3/22. They requested that I submit documentation such as pictures and a quote from a body shop. I submitted these documents to a claim specialist, Robert G, and I have been trying to get in contact with him or anyone else who can tell me the status of my claim but with no results. I would appreciate it if someone could let me know what is going on with my claim before I have to take the matter to court.

The file #: [protected]-C. The sales team mate that assisted me and file the claim was Tim Lacy.

I took my Honda accord to have head gasket replaced, there was some slight seepage, the seeped oil did not even make it to the ground. Upon getting my Honda back home I find the oil leak is worse than before Firestone replaced the gasket. I could now see oil drops on my driveway. I returned to Firestone and they did the job again. When I return home it is now leaking from two places, I established this by placing a panel of cardboard underneath the engine to differentiate old leak from the new ones. Now what?

My name is derrick lang, address is in smyrna de, contact number [protected]. I brought my vehicle in for repair on 12/02/22., tire rods were replaced, spark plugs changed and serpentine was replaced. The service was completed on 12/06/22. Your service representative advise that a stud was broken on my front wheel, which I knew it wasn't when I brought it in. This was mention to me when they contacted me about my vehicle status. I had spoken to them 4 times before that, there was no mention of a broken stud. Your associate gave me a price to replace the stud. When I came to pick up my vehicle, I address the situation with the sales associate and he spoke to the tech who was working on my vehicle. The tech admitted that he had busted the stud trying to removed or putting back on. The complaint I have is that if I had not address the situation you guys would have charged me for this service. Knowing that I didn't cause it. I believe this creates a trust issue. I will have to double check what ever work is done. This issue needs to be address and fixed before I could bring my vehicle back for service. The location of the store is located at 15 south cory lane, smyrna, delaware. I would like a response on this situation, if not I will have to let the people I know the experience it had.

Took my truck in on 11.5 to have new tires put on it! The tires were bought by me and brought to their shop! After waiting 3 hours even while I had an appointment the tires were put on and I was sent on my way home! During the next week or two I started feeling vibration in my cabin when going over 60 mph. Took the truck back to their shop to have the tires looked at as I felt they maybe forgot to balance them once they were mounted as that original appointment took such a long time. My second visit happened on 11/30, during thag visit I was told that they couldn’t balance my tires as they kept trying for a few hours and I was told to go to a specialty wheels and tires shop to balance them. When I asked the manager why they didn’t tell me this on 11/5, she mentioned the mechanic didn’t let anyone know he wasn’t able to balance the tires and instead Just put them on my truck and kept this info to himself! I have driven with unbalanced tires for 3 weeks endangering my life, my kids life and also potentially causing damage to my truck! Totally horrific experience, I am trying to escalate this issue through all channels I can!

Regarding firestone: my truck had wheel bearings basically go out. I saw firestone when driving home and pulled in. Next day they quoted me close to 700 for wheel bearings and brake job. Day after that they call and say spindles we're shot on front right and left side price jumped to 1630 for repairs 799 of it was labor. And that ended up being for one side. They called on sep 21 to tell me truck would be ready in cple of hours I at this point still had no clue they had only done one side. It was already getting to be traffic time so I told guy I would be in in morning. Went in and truck was still on rack in air w passenger side wheel not even on truck. A few hours passed and my son was with me so I asked what issue was. Mgr said mechanic was have heck getting spindle off? I was under impression that truck was already fixed. They were doing everything they could to get it off, I asked him what that meant as it was to already supposed to be completed which I never got answer to he said they were back there grinding on it and would let me know something soon. More hours pass. After some research I now know they were probably talking abt the nut that attaches spindle to a knuckle and alot of times they just get basically melted together and it's hard to get nut to come off. So mgr says i'm going to send my guy to a pick and pull and I will eat spindle. My son was sitting right there when mgr said this! Meaning as he said he will not charge me. So again hours are passing and they close at 7, around 6 poor guy in front I kept bugging front store attendant as I was getting very angry because I had not seen one person all day even touch the truck we could see it thru window. Guy finally decided to tell me the mechanic that was only one that could do the work had left for day! I was about to explode. So I told guy I was now going to have to pay for a. Lyft again to go back home as me and my son were exhausted being there all day. Next morning they call and tell me that truck was done but they couldn't get a spindle but I could come get truck they would order spindle which would take 4 days to get I could then come back and they would put it on or I could leave truck another week till they got part. I asked if it was safe to drive guy said oh yes only thing is it will wear out your bearings faster and we would b in same situation. I had my phone on speaker and again my son heard every word. I like most people believe our mechanics like we do our drs. So I go and get truck pay 1630 for other work that was done. 799 in labor and saw they also charged me for two routers I did not give permission to even do. Nor know they needed to be done. They claim they told me well I paid went home and week later no call so I called they say mgr not there left msg for him he never returned call. Two weeks later i'm on hwy taking my son to chiropractor. Fixing to exit coit rd. Brakes completely gave out on me with horrid squeeling sound from pads and was able to to side of hwy. Called them they said they would have it towed to them. Passenger side tire was about to break off it was leaning! Guy called told me it was all under warranty and it would be 4 days. Again every conversation was heard by my son. Two days later mgr calls tells me it's going to b 7 days instead I again asked him if under warranty he said yes except spindle and cost would be over 700! I was livid I said what about you supposedly eating spindle he said he never said that I basically had to hang up because I was so mad. Found out with issue like that we could have been killed as that is usually what happens on wheel bearings failure the tires can fly off! I called corporate 3 times have still not had call back. Tdy nov 8th called bridgestone filed my fourth complaint because I have not gotten one call back from corporate whatsoever regarding my complaint! * the mgr finally called back tdy at around 2:30 said part was a mile away and truck should thts operative word should be ready tomm!

They did not give me my old parts back either as I had requested they do. I also noticed they slipped a piece of paper into original invoice stating I refused left spindle! Complete lie! As with second invoice they slipped another piece of paper in stating I refused routers! I have been charged over 20000 dllrs and not sure they even did what they stated they did as far as work done on truck I will be taking to other mechanic to check what they claimed they did! These people at firestone are liars and thief's! Why would I have went in and sat all day if I had refused spindle? I have proof of calls and of my lyft drive and location as to when I was at firestone and my son as witness as to mrgs statements! Also claimed they did not charge me for 2 routers which is not true as it shows on first invoice I was charged for 2 in the amt of 359.98! Truck went in on 9/10/22 then out on 9/22/2022 first time second time went in nov as supposed spindle just broke on its own? Spoke to mgr stating I wanted some of the money back he refused. Firestone should be ashamed as to treatment of consumer as we are ones that pay there bills. I want full refund of second invoice and some off of 1st invoice for all the lies and not doing a good safe job which could have killed me and my son whom is handicap having only one leg due to loosing his left due to cancer. And I have heart failure and this stress is not good. I am petrified to even drive it now not knowing what they have or haven't done!