Firestone Complete Auto Care’s earns a 1.3-star rating from 618 reviews, showing that the majority of vehicle owners are dissatisfied with maintenance and repair services.
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poor customer services and poor quality of services.
Request an oil change in June 2019. On Friday, September 27, request an appointment for another oil change because, the signal was announced oil change. When my car will be around 110, 000 miles, and the schedule for this oil change was for November 2019 with 113, 000 miles.
The car was in the Firestone Logan, NJ inside the mechanical room. When the mechanic opened the car to do his job, he detected the oil did not have a dipstick that serves as a lid and an oil meter and that is why the oil had leaked out and sprayed on different parts of the car.
The worst was the bad treatment given to me by the store manager, Bill Greathead and he not assumes his responsibility and any solution. He said "this store has not responsibility for that dipstick missing, that is your responsibility" he said me too "today I have not time to do this oil change job, go to Nissan to find a solution." or come back next week ... " I was very confused with the situation and was just thinking about my commitments without my car.
I have some questions for you ... Who made the oil change in the June, 2019. Additionally in July, I requested the engine diagnostic service for that service my car needed it.
I have another question ... What happened in the diagnosis what not they not observed a piece missing?
I had to resolve this situation soon as possible, that was not addressed in Firestone by store manager Bill Greathead.
I went same day to another store mechanic around of city and received great treated me with understanding and was responsible for offering a service with quality and respect. The result was that my car was clean, with new oil and the lid. Just at 3:00 pm that same day Friday, September 27.
On Saturday, September 28, I had time to come back to Firestone store. I needed to show my complaint to the store manager because obviously his poor customer service caused me severe stress and risks for my car and for me.
When I arrived at the store, his arrogance and body language towards me with such superior behavior without any kindness towards me was so horribly . I said "I have my Nissan car here in the parking lot, this was ready yesterday at 3 p.m., " he said sarcastically ahhh well.
He keeper that the problem was my responsibility because I went to the engine diagnostic service in July 2019 and this piece was missing from this day.
What?! Could you explain why this piece was missing? why Firestone was not putting this piece when they oil change ? Who controlled the oil change last June, and who made the Engine Diagnostic last July 2019?
His poor answers was: " this is your responsibility and this is your opinion" For this reason this store have all bad complaint and I am another client with bad treat and never I will be looking for a service there
new tires
The service center continued to installed faulty new tires on my automobile. I requested that the regional manager call for a resolution and have been ignored for the last two weeks. It appears that there has to be an accident before action is taken. There is no quality control nor accountability. I still have two faulty tires on my vehicle, one of which...
Read full review of Firestone Complete Auto Carestore manager
Store manager Bill Hollinger was very rude. Vehicle was brought in for a warranty repair from another store. When I picked up the vehicle the check engine light was on. However, this light was not on prior to dropping it off for service. The manger made the accusation it was on prior basically calling me a liar. His demeanor, professionalism and...
Read full review of Firestone Complete Auto Carenys vehicle inspection
On Sept. 2, 2019, I went to this Firestone dealership to get a NYS vehicle inpection. It was 10:00 in the morning. Sat there for half an hour. Service manager comes out, tells me my 2008 Honda Pilot did not pass inspection. Reason given? His mechanics couldn't read the computer. Then he asks if I had battery trouble lately. I answer no. Then he asks me if...
Read full review of Firestone Complete Auto CareBack break shoes replaced
I left my 93 vehical to have new back breaks placed on my vehical following a front end elinement did the week before. The cost for this simple project has blown into a cost that can only be referred to as remarkable. I left my 93 Ford Ranger at 7:00 am yesterday morning and was contacted last night with a cost of nearly $600. Subsequently, contacted again...
Read full review of Firestone Complete Auto Carebad attitude
8/23/19 Employee name: Jesse Hello, First and foremost i would like to begin by saying that we are a long time customer and we have never been treated with such disrespect. On August 23rd i took in my truck for alignment and balance. I was told to find a rim because it was needed so i did, i went back and i was told i couldnt be helped because i had...
Read full review of Firestone Complete Auto Carecustomer service
Took 2014 Nissan Sentra to Firestone in my hometown of Spartanburg, Sc on Aug. 12th to have 4 new tires, oil change, etc. done prior to leaving for vacation on Aug.14th. Picked vehicle up on the 13th and upon waking at 5am on the 14th to leave for trip Conneaut, Ohio fd both front tires were extremely low. In fact, front driver side only had 12 lbs press and passenger front only had 20 lbs. Obviously, no Firestone open at this time so only option was to add necessary air pressure and keep eye on it throughout road trip. Thankfully, we made our destination with no troubles. However, an hour or 2 after arriving in Ohio we checked pressure again on driver side and it was back down to 22 lbs. Contacted Sc office that did work to advise of problem . I was told to contact any Firestone within the area and this issue would be looked at and taken care of due to road hazard coverage that came with new tires. So, at 3;50pm I contacted Firestone in Ashtabula, Ohio at 4710 State rd. Unfortunately, I did not get the young man's name who answered phone. I explained my issue and that I was from Sc and on vacation in Ohio and needed this looked at as soon as they could fit me in. From the get go, he seemed to have no interest in taking care of this problem for me. Told me they were about to close. It was 3;50pm and the hours posted stated they were open until 4;30. Said I would have to call back the following day to speak to his supervisor Sean. Honestly, he basically just kept giving me the run around the entire conversation. No interest in taking an appointment or even trying to help! Said it would probably be days before they could get to me. I have been with Firestone for years. Not only do I use it for my personal use but we also take our work vehicles to numerous locations throughout our area in Sc. Due to this, I do know the easiest way to get in with Firestone is to schedule an appt. This is why i contacted this service center as early as possible after learning the tires were still not holding the pressure. Needless to say, I got nothing scheduled with this young man due to his lack of customer service. I immediately contacted Firestone in Erie, Pennsylvania. Spoke with service advisor Tim and he was very professional and accommodating. Scheduled me for the following day with no problem. Very thankful to Tim, Fernando, and the service guy who took care of my problem within a few hours the following day. Very disappointed in the lack of customer service at the service center in Ashtabula. Normally, I don't complain but was concerned due to the fact I was in unfamiliar area and so far away from home. Just wanted safe trip back home. Plus, I had just spent almost $500 on these services and was a little frustrated that it was not properly done the first time and that I had to even deal with it at all. But, the Sc store was apologetic and willing to help with whatever help I needed. I have never had any issues there before . My issue was with this one particular location in Ashtabula. Customer service is key . I know bc I have to do the same thing in my job of 18yrs. Just hope that maybe this can be brought to their attention and that maybe the next person shows a little more interest in his/her job and can be more professional.
Celia Ann McLellan
Spartanburg, Sc
Celia.[protected]@gmail.com
oil change, lost keys
My husband, Nicholas Denton, dropped my 2009 Dodge Grand Caravan off at the Firestone on 2001 Huguenot Road, Richmond, VA 23235, this past Saturday, August 10, 2019, for a routine oil change. He was told at that time that it may not be ready until Sunday, August 11, 2019, we were okay with that time frame. I, Heather Denton, realized on Sunday after church...
Read full review of Firestone Complete Auto Carealignment and tire mounting.
I went to this location to have tires I purchased new put on my truck back in February 2019. I was told my alignment was out of spec and needed new cambers to keep tires wearing evenly. I had Firestone order these camber kits and align truck twice that took 2 days. And now my tires that were $250 each are wearing uneven on the front. These tires have less then 1500 miles on them and I'm very disappointed.
Read full review of Firestone Complete Auto Caretechnician damaged my engine
I had my 97 gmc suburban towed to the Firestone that I get all my vehicles serviced at. 2329 Center Point Parkway 35215. I told Jamie that the truck needs a heater hose connector and a battery. They never called me back. So when I called back they told me that they cranked my truck up without any Coolant in the truck and no heater hose connected. I was told that they saw blue smoke coming out of the exhaust pipe. So I asked the technician "Why did you crank my truck knowing that it had no coolant or heater hose?" This is when he got rude saying " I know more about this kind of [censored] than you do!" So I told them I need another number that I can call to file a complaint. Jamie put me on hold, and came back and said " I can't find the claims number to call, I will call you back when I find it." I'm still waiting. My truck was never smoking at all. This damage was done by this technician 😔 please call me back [protected]. I don't want to get my lawyers involved
very dissatisfied with service
I am contacting you to file a complaint. I went to the Firestone 200 Crossraods BLVD location in San Antonio, TX 78201 today 6/22/19 at 11:35 am to have the battery and the drive belt on my Lexus replaced. I specifically told Derek that when you replace the battery you have to reset the computer so that the controls for the windows work, due to this has happened before. My first complaint is that the manual reset of the computer was not done, my second complaint is that when I went to pick up my Lexus at 1:38 pm 3 clips were missing from the engine bay, my engine was now making a strange noise, and my a/c no longer works properly. I went in to let the technicians know that something was wrong that had not been before and they told me that my a/c compressor was going out and so I would need to pay over $2000 to have it fixed. My a/c had never had a problem before this day. I left thinking there was nothing else that could be done at the time. I then returned at 5 pm due to my a/c was now completely hot and my windows did not work. When I spoke to the technician he told me that you can not work on a vehicle without something else breaking. He then told me that there was nothing else they could do for me today, but I could bring it back another day even though they close at 7 pm. When inquiring about the complete auto care package that I purchased at an earlier date I was told that checking freon was a part of that package when I purchased it, but was told today that it is a separate charge and service all together. I am very displeased and dissatisfied with my car service today and being denied something after they made a mistake even though I had specified what needed to be done and was lied to about a service package that I needed and purchased in advance.
brake replacement
We had the brakes and rotors replaced at 7810 W 80th Ave, Arvada, CO 80005 on a GMC 4 wheel drive. On a trip to the mountains the brakes failed, overheated and began smoking. Even with a 12000 mile and 12 month warranty they refuse to replace them. Said they cannot prove anything is wrong after driving around the block but we should replace the rotors because they are blue which means heat damage.
they cross threaded my lug nuts on two studs.
I had my tires rotated at the tallyville Delaware store. I tried to get my wheel off to check brakes. Two of the lugs nut threads were so messed up they would only come off half way. All of the other ones came off easy. Called them about it and they said they would charge me 140.00 to fix them. I have been using firestone a few years now without any issue. This will cause me to take my business elsewhere for oil changes and tire services. They only way this happened was with the gun. You need start the lugs by hand then use the gun to tighten. Lug threads do not get messed up taking them off. Very disappointed.
repair/service
I have been using the firestone location listed above since I began driving this car in 2014. I have used this location for most repairs, maintenance and tire purchased, as well (totaling 24 service visits) for the last five years.
I scheduled an appoint at the location for 8:00 am, on 6/15/19. The service requested was for an oil change, tire rotation and to check the reason why my engine light was on. When I arrived, I was told that they would be finished with my car about 10 am. I was disappointed at the timing, because I had made an appointment, but was ok with it, since it was saturday. I ran a couple of errands, and then returned at 9 am, and waited. After 11 am, I was told that in addition to the oil change, I need a new battery, new front brake pads, two new tires, and lug nut caps. I was aware of the tires and was waiting to purchase those at a later date. I had purchased tires at this firestone since I have owned the car.
The employee helping me said that his records showed that the brakes had been recently replaced and had a "lifetime warranty", and seemed surprised that they needed to be replaced so soon. Due to the timing, he would only charge me for the labor to replace them. I was confused at this point as to why they needed to be replaced, if they had a "lifetime warranty", and why he would be charging me at all for unacceptable work.
The employee's mentioned new lug nut caps that seemed to becoming "stripped". I have never owned a vehicle that needed these, and I have changed one flat tire since I have owned the vehicle. Any wear and tear on the lug nut caps must have been caused by new tire installations and rotations by firestone.
I asked the employee about the engine light, and he told me that sometimes a new battery will resolve it.
So, I replaced the battery and told the employee that I would make another appointment to repair/replace the additional items found, and left.
When I got home later that day, I discovered that the tires I had asked to be rotated, had not been. The older tires were placed back on the front, and the newer tires back on the back.
On monday, 06/17/19, my engine light came on again. Apparently, the employee's theory about the battery was wrong.
Although the employees were very friendly, I am greatly disappointed by the quality of work during my last visit to firestone. I am considering seeking out and using a different retailer to purchase tires and completed mechanical work currently needed for my car. My expectations for quality service at firestone have been decreased to the point that I will not return.
appointment on 4/30/19 9am
Dropped my 2015 grand cherokee off at 1891 dewey ave, rochester ny. It was to have an alignment and tire rotation done. The store called me at noon to see if I wanted them to replace a headlight, I told them to go ahead. I called the store at 13:35 and asked if my jeep was done. I was told they hadn't started on it yet. The jeep was still sitting where I parked it. He assured me it would be done in two hours. The store is located at 1891 dewey ave. Rochester ny phone number is 666-7827.
repair not fixed right the first time/cadillac seville
A few months ago I was having trouble with my steering and it was making a loud noise so I took it to your shop on van buren and estrella parkway in goodyear. The tech there was very informative and let me know I needed to have several things fixed on my cadillac but the main concern was the rack and pinion being repaired. Several months had went by and I...
Read full review of Firestone Complete Auto Careurgent matter “please assist have been trying to resolve”
Good Afternoon,
This letter is out of concern for my grandchild Mia Jackson who has been unable to get a resolution to the problem one of your stores as created - located at:
608 Valley Hill Road SW
Riverdale, GA
30274
Ph# [protected]
[protected]
My name is Ms. Butler an I have been given Mia Jackson's permission to assist in the handling of this situation. The matter started back on March 25, 2019 when Mia took her 2015 Chrysler 200 which had about 62, 000 miles on it into the above mentioned Firestore Care Center in for a simple oil change. She left the shop the same evening to get about a few blocks down the road before her vehicle started knocking an smoking. It was to late to take the car right back, therefore; the next morning on March 26, 2019 Mia began attempting to reach Firestone, but; was now given the run around. Mia than took the vehicle back to the location an was eventually told by the store manager name Emanuel that there was no oil in her tank when her vehicle was returned to her an that they would need to hold the vehicle to correct the problem. It was stated that in error "a new gasket was put over an old gasket"!
The vehicle was left as requested, after a few days went by with no correspondence made Mia tired calling a few times an a woman each time would advise her to hold "only to hang up on her, this happened about 4 different times". Please also be aware that my granddaughter was also given a rental from Enterprise Rent A Car which Emanuel set up "on March 26th located on Highway 85 at Firestone's expense. Mia also gave your corporate office "reach# 675-937-7021" an was given case# 2356196-C by a representative name Cassandra who after making a call to Firestone, she stated that someone would be in touch with Mia within 72 hrs "this to date has never happened".
On April 2, 2019 Mia finally reached the store manager who than stated that their Adjuster/Inspector would be coming out "to date this also has never happened". Mia was able to reach the store manager "Emanuel" again on April 9th in concern as to what is going on with her vehicle? Still no real answer other than being told that someone would be getting back in touch with her within 48hrs! Please be advised that Again this Never Happened. Mia at this point decided she needed to advise her insurance company:
Nationwide Insurance
reach# [protected]
about the situation an status up to this point with her vehicle. She spoke with Tiffany Durham with Nationwide "an insurance adjuster" an was given claim# 782468-GI To my understanding, Miss Durham did go out to Firestone an saw the vehicle yet was only able right now to advise my granddaughter of the same information she had already been given. It was stated that still nothing has been done to correct Firestone's mistake an that she was given No additional information at this point, please note that Mia also spoke with Miss Durham again on April 11, 2019 who still had not been able to get any true update on Mia's vehicle.
Next on Thursday April 11, 2019 my granddaughter received a call from one of the representatives with Enterprise Rent A Car who now stated that Mia now owes them $482.09 for the rental due to the fact that Firestone only paid them for 1 day! When my granddaughter got back in touch with Emanuel, he stated the rental will be taken care of? This is when the situation was brought to my attention due to I have an attorney who can step in. In all fairness, we felt it would be best to first see if this situation can be corrected before pursuing any further if possible.
Another call was made to Emanuel on April 13, 2019 with myself on a conference line with my grandchildren. It was at that point explained to the store manager "Emanuel" who I was an that I was given my granddaughter's permission to become involved with this situation. Emanuel an I spoke an I was informed that there was in fact a mistake made an that they were trying to fix Mia's vehicle. Emanuel was very kind an honest while talking with me until I advised that I was taping our conversation, at that point he immediately stopped talking an gave the phone to my grandson who I than advised to put me on speaker to Emanuel to hear out what I was attempting to say,
I went on to explain that the recording was only for myself due to a lot of people are not honest at all. I stated my only concern is that my granddaughter receive her vehicle back in the good condition which it was when she came in for a simple oil change. I also went on to explain that quite along amount of time has gone by with no results "this is not acceptable". I went on to state that no one what's this to result into a legal matter nor does anyone have time for so much unnecessary nonsense. It was than explained by me that I was sending this letter in hopes that we can go ahead an get this situation resolved "this should have never happened an is truly taking to long to correct". Emanuel stated that Mia would hear from him by noon on Monday the 15th however it is now 6:15pm on the 15th an I have heard no update. I am hoping to hear from someone shortly. Your assistance would be greatly appreciated, all we need is to get this whole situation resolved an made assured that Mia owes nothing, please respond to myself or either of my grandchildren at the following.
Mia Jackson: [protected]@yahoo.com
or Taytvforeveraicloud.com
Ms. Butler: [protected]@aol.com
Thank you in advance,
Ms. Butler. - grandmother
Note: I look forward to hearing back please
Yeah, good luck on a resolution. I've been trying to get a resolution since January 17 on a bad alternator job they did on my college son's truck at an Austin, TX location. They owe him $438. I've been told my issue has been escalated multiple times. I have had over 25 email correspondence with the Firestone customer service over the last 3 months. I was told a regional manager would call in 48 hours...no call, EVER. Next I was told a divisional manager would call in 48 hours...no call. Finally I was told my issue was escalated to corporate and would revive a call within 72 hours...no call. I guess they think if they ignore us long enough and never call, we will simply forget and give up. I filed a complaint with the BBB and was offered a coupon for a free oil change. That is supposed to be my compensation for an alternator that lasted only 3 months. it was bad when they installed it.
Why does the Firestone customer service keep telling me they have escalated my issue and I will be contacted by a "regional manager" or a "divisional manager"? No one ever contacts me. I am very disappointed in the response from Firestone and the fact that they won't make good on a bad repair work. Since I was unable to get any response from a management level individual from Firestone I decide to try and reach out through the Firestone Facebook page, they seem to respond to comments but I've come to realize those responses are simply "bots" and not real people. I see too many others on that page that have experienced the same thing I have, they get promised a contact from Firestone but know one ever actually contacts them to resolve their issue. The really sad part is that now Firestone has deleted all my posts and blocked me from posting additional comments on their Facebook page. All of this to try and get Firestone to do the right thing. It's sad. Once a great company that was trusted for auto repair now rips off college students.
It is obvious that Firestone will not stand behind its work. I guess they win. I hope they are happy they were able to rip off a consumer. Hopefully, I will be able to educate enough other people on the Firestone business practices so others are not taken the way my son was. Luckily, there are enough other auto service options. Good job Firestone, you should be very proud. It is my new life mission to make sure everyone I know and will ever know goes out of their way to avoid giving this horrific company any money. You know the old retail saying, “Satisfied Customers Tell Three Friends, Angry Customers Tell 3000."
I hope your lawyer can help you and your grandchild. Good luck
control arms honda pilot $1275
I brought my car in Saturday April 13...i told the mechanic "Dell" of the grinding sound...he said you need two new cotrol arms...they put them in...i paid $1275
I drove out...the sound is still there..."Dell" told me "the sound is gone"...it isn't...tonight Monday April 15 i drive in...i see Dell...and tell him the sound is the same...now he says. ..."im not a mechanic " and i would have to come back tomorrow Tuesday April 16th 2019
I am totally disgusted
How can Dell tell me its the control arm. When now he says hes not a mechanic?
Totally disgusted and completely rippef off
Probably never needed control arms
David Smith
Phone number [protected]
3001 SW 18th Terrace
Ft Lauderdale Florida
poor workmanship and customer service
December 2018 I have been a client of this Firestone for over ten years at this location. I am outraged by the poor customer service that I have received in the past two visits. Based on this treatment I will find another place to take my automotive needs. In December 2018, I brought my vehicle in to have the heater and air conditioning fixed. Rashan Tyson...
Read full review of Firestone Complete Auto Carehad to get an lug nut off tire
I went to one of your locations last Saturday, to see if they could get a lug nut off my tire that was on to tight. The guy stated it would be a couple hours I really didn't have the time because I had to get my daughter. So I asked my sister to get my daughter while getting my tire looked at. Once the service was done. They pulled my vehicle around and I...
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About Firestone Complete Auto Care
Customers can also purchase tires directly from Firestone, with a selection that accommodates various vehicle makes and models. The company's website features a tire finder tool that assists customers in selecting the appropriate tires for their vehicles based on size, brand, and driving habits.
Firestone Complete Auto Care operates numerous locations across the United States, making it accessible for vehicle owners in many regions. Each location is staffed with certified technicians who are trained to handle a variety of automotive repair and maintenance tasks.
The company's website offers the convenience of online appointment scheduling, allowing customers to book services at their preferred time and location. Firestone also provides information on current deals and discounts, which can be beneficial for customers looking to save on automotive services.
Overall, Firestone Complete Auto Care aims to serve as a one-stop-shop for vehicle owners in need of maintenance, repair services, and tire purchases.
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Firestone Complete Auto Care Contacts
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Firestone Complete Auto Care phone numbers+1 (800) 367-3872+1 (800) 367-3872Click up if you have successfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number 0 0 users reported that they have successfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number Click down if you have unsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number 0 0 users reported that they have UNsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number+1 (615) 823-6093+1 (615) 823-6093Click up if you have successfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number 0 0 users reported that they have successfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number Click down if you have unsuccessfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number 0 0 users reported that they have UNsuccessfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number+1 (800) 752-0379+1 (800) 752-0379Click up if you have successfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone number 0 0 users reported that they have successfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone number Click down if you have unsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone number 0 0 users reported that they have UNsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone numberPhone support
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Firestone Complete Auto Care emailssocialcare@bfrc.com100%Confidence score: 100%Supportaccessibility@firestonecompleteautocare.com77%Confidence score: 77%
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Firestone Complete Auto Care address406 Gallatin Ave., Nashville, Massachusetts, 37206, United States
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Firestone Complete Auto Care social media
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I brought my car to firestone to get fixed in march and it is November had to have my car taken to the dealer for the same job I want to be refunded Alice ricks 302-310=1115