Getaroom
Reviews and Complaints

I reserved a room for two nights in Dobbs Ferry, NY in Feb 2019 and paid $409.90. Several months late I received a notice that the original hotel was full and I was switched to another. Two weeks prior to the Oct 12th date I canceled for family reasons. Apparently the code I used (received in the confirmation email) was for the original reservation and not the one I was transferred to so I lost the entire payment. Will NEVER use this service again.

This company disguises themselves as the booking hotel you are trying to book through. They take advantage of people running hotel searches via web and if you click through one of their false pages it will not let you know that you are even booking through them. They send you a receipt after the whole transaction and your hotel bills you separately. The email will be from a domain called "getaroom.com" which was not how i booked my stay. It's a complete scam and this type of business practice is predatory. I've cancelled my payment on my credit card to this and refuse to let them have my money. Your credit card provider should protect you, so dont be afraid to file a fraud claim and refuse to pay the amount on your card.

This is a huge scam. I booked a room tonight for the end of November for my daughters gymnastics meet. I accidentally booked the hotel at the wrong location. I called the number to get this reservation canceled and to book a room at the right location. The customer service rep, explaind so graciously he couldn't help me cancel but he could help me get my new location booked, then he would transfer me to customer service to "cancel" my other booking. I booked the new room at the right location. HE KNEW HE WAS SCAMMING ME AND I WOULDNT GET REFUNDED FOR MY FIRST ROOM. Then he transferred me to customer service. The first girl I spoke to definitely lacked in "customer service" skills. She was short, not helpful and basically said you cant cancel it is no refundable and it's at their discretion. When I asked to speak with the person who makes those "discretionary" decisions I was told to call the hotel and basically informed I was speaking to highest level. I called the hotel who said they cant do anything because I booked through a 3rd party to call them. I called getaroom back and spoke to another girl, much friendlier...explained my mistake of booking the wrong location, informed her it was a month away...that I just booked another room through them so they arent losing my business and she said she cant fo anything, its non refundable. I said there has to be something you can do or someone I can talk to if it is discretionary then someone is making those calls. She said I would have to speak to supervisor...when I asked for a supervisor they were unavailable and she gave me an email address. SHAME ON THIS ORGANIZATION and their lack of understanding of good business decisions and principles. Yes I made the mistake but it is easily corrected and they are UNWILLING to be of any assistance.
They wont be in business long.

As I was looking for a room at Westin Atlanta Airport, I dialed the 800# they told me that room is available. I told them that I have to stay at Westin due to an event. They confirmed, Gave me the address of the hotel and pretended that they were at the Hotel location. I confirmed the address twice before paying. When I reached Westin, I found out that there was no reservation booked at the Westin.

I had to pay twice to get a room at Westin. When I called the # again. I was told that my reservation was at another hotel 10 miles away from Westin. I never asked for that hotel and they never told me that I was being booked at a different hotel.

Since then, I have now tried to call them 10 times, they hang up the phone and do not provide any feed back or supervisors on the call.

This company is a scammer. Beware. DO NOT USE them you will lose your money.

I booked a room at The Cosmopolitan through Bookaroom. I was told i would receive a $150.00 US food and beverage credit for this hotel based on the number of days i stayed. I did not receive it. I also believed i booked direct with the Cosmopolitan. i called their reservation number. So i was surprised when i received the invoice and finding out it was a third party booking, Bookaroom.

Borderline Fraudulent. AVOID!

Post prices marginally lower than what the hotel charges directly, and then tack on inordinate fees that are not explicitly disclosed. I consider that the MO of scam artists. If you've been had, no matter what they claim or try to charge you for a cancellation fee, do NOT accept. Take it up with your credit card company; no worries!

I called to place a reservation. I spoke with JAKE. When inquiring about the address and it's proximity to my destination. He sent an email with the address. This made the reservation. The hotel was 2 hrs from my destination. I wanted to cancel. JAKE said it would be best to make another reservation, in order to be certain to get a refund on the initial reservation. I trusted what he said. BIG MISTAKE ! So, I made another reservation. He transferred me to ELLEN in customer service. She canceled the 1st reservation (so I was told). This all occurred during my the same phone call.
After that I spoke to a REN, JOSIE and ultimately received an email from STEPHANIE CORDOVA Stating, "Reservation CANNOT Be REFUNDED."
It's Criminal what they are doing at getaroom. I basically paid for 2 rooms, for the same night, in 2 different cities. This should Never have occurred. I kept hearing their "Hotel Partner " is not responding, system is down, it's the weekend and not normal business hours... I've come to find out the hotel partner is Hotel Beds Direct Connect, location in Spain. Also Criminals.
I'd recommend calling the hotel directly. Never call this getaroom and/or hotel beds direct connect, EVER !

tried to book a room on the web site, it kept telling me that my payment wasn't approved so i tried 5 times ( on the screen was a timer telling me i only had a few minutes to secure the deal i was trying to book ) - then my credit card company called me to say that all of the payments had gone through and was it me making the payment requests.

when i tried to cancel - the cancellation policy was back dated to before id made the booking.
Ive been charged with the cancellation policy fee for one of the rooms, that i couldn't stop payment for through my bank.

I would like a refund for the cancellation fee of £109.31 because i feel its not right that it was time stamped before id even booked the room, meaning it was impossible to actually cancel it - this is fraudulent behavior / misleading and inappropriate.

Reservation was for the MOXY hotel london and ref id confirmation for the cancellation is ~R1699180055

Booked a room in London earlier tonight on what I thought was the hotels website. It was in fact these scammers - guestreservations.com
Advertised a room as £125. I completed the personal and payment details and then clicked the large orange ‘complete reservation' button to get a booking confirmation that I had actually paid £190! Contacted them straight away via message and phone (not that I could speak to a tea person) to be told that they understand it can be ‘confusing' but it's non refundable so the only option was to cancel but I wouldn't get my money back! It was not confusing. It's a total scam. They added £65 for ‘tax recovery charges and service fees' which was actually detailed well below the large orange button in feint small writing which you would only see if you scrolled down past the complete reservation button - why would you? This is clearly done on purpose to mislead people and should NOT be allowed to continue!

#R1695909374...I booked a room for 11/8 however the confirmation had todays date of 10/8 and they would not change my reservation or refund me! What a complete scam! Obviously it was a mistake if I called immediately after I got the confirmation and saw the incorrect dates! As well as I am willing to just change the date to the correct date of 11/8. Then when I call there is absolutely no help, no supervisor to speak with and no way of rectifying this...$339.00 is a lot of money to just throw away.

I was told by booking agent that he was located at Wingate in Little Rock Ar.
After a very lengthy process I finally booked a room for August 25 2019
After

.
Our keys would not unlock room. We were assured that when we returned after 3 hours it would be fixed. It was not. It was after 10 o'clock before we could get into our room. It was the next morning when I checked out that I was told I had booked thru a third party. I have corresponded with Wingate several times concerning this. They say it is Getaroom responsibility to issue a refund.
My reservation was for August 25 2019 in the name of Carol A Perry.

Dear sir

getarooom.com reservation - #[protected]

Today I booked a room via the website ibissydneysquare.reservations.com to stay at the hotel from 4 November- 9 November at a cost of £417.45. I was under the impression I was dealing with the Ibis Sydney Square hotel directly. I then received a confirmation email from getaroom.com showing the cost had gone up to £591.40 and this amount had been taken from my account. I am based in the UK and I have never heard of this company therefore I would never knowingly have booked through them. The booking I made was non refundable but considering it added £173.95 after I clicked the payment, I think it is very unfair to expect me to pay the extra and therefore would like to ask to cancel the booking and provide me with a full refund.

My husband and I have been saving for a long time for this holiday of a lifetime to Australia and the £173.95 is a lot of money for us to lose.

I look forward to hearing from you

Yours faithfully

Lorraine Jones

Booked a room a week in advance, then change of plans and needed to cancel hours later - same day.

Their website looks like a hotels, they charged me full price for the Hotel room plus their service fees which were 50% of the Hotel room!

When I wanted to cancel, stated they have a no cancellation policy - read the fine print! - WHERE did it say that?

Apparently this is the Hotel policy, called the Hotel - it isn't their policy and they can't do anything! No principles!

So I reversed my cancellation as I decided to use the room-nope can't room is cancelled.

No principles, shoddy, careless and fraudulent - stay away!

I googled my actual hotel Boston Sheraton because I wanted to book directly with them. I had a 34 minute phone call, made my reservations (was very difficult to understand agent, who led me to believe she was located in Dallas because she represented the HQ of Marriott/Sheraton company). I later discovered when I opened my confirmation email that this company who I never heard of purchased the domain name of the hotel so "any reasonable person" would believe they were booking directly with the hotel. The website had a picture of the actual Boston Sheraton; there was no reason to believe it was any other organization. This company has many, many different phone numbers. My bill so far is $678.50 plus a "resort fee" of $91.96 (per day or per stay? couldn't understand her) . The company claims this is an "extra" hotel fee and not under their control - I FINALLY reached the real Boston Sheraton and they said no such thing. My confirmation also purports that the hotel charges an additional $275.88 ("for energy or safe fees"). All these costs for 3 nights at $153/night; this bill will total well over $1000. Boston Sheraton gave me a price of $527 including all taxes and fees.
This "company" did not respond to my emails, although I opened a complaint ticket. The manager offered me $135 reduction (not to be applied of course until after I complete my stay) but that's not a meaningful resolution for this scam - it's deceptive and fraudulant. Getaroom is actually a (4th) party booking company of Priceline. Nowhere on my computer did I read anything like "getaroom" or "priceline" and I certainly didn't google or query these words at all.
I want my money back; I want no other surprise fees to be charged; I want my reservation permanently cancelled; and I want the municipality of Dallas to do its due diligence and investigate the business model of this organization.

When booking with Holiday Inn Express, the reservation agent tried to get me to agree to a no-refund reservation. I said "no way". The agent waived the policy. Three days later I canceled the reservation and got a cancellation confirmation email. I thought we were done. We were wrong.

A month later there is a charge for $594.50 on my credit card from CCI* Hotel Res. I have no idea who that is so called the 800 number listed next to the charge.
I discover it's a firm called Getaroom.com. This is the first I heard from them. Apparently, the agent I first spoke with wasn't with Holiday Inn Express but with Getaroom.com, but NEVER IDENTIFIED themselves as a third-party booking agent.

I complained to getaroom.com who initially stonewalled. I spoke with Chase Visa, which put a hold on the payment. Then, Getaroom.com sent the Chase VISA a copy of their "no refund" policy statement and Chase Visa sided with this unscrupulous company.

I requested that Chase ask to hear the tape of the initial conversation in which the Getaroom.com agent waived its "no-refund" policy. They refused.

So now we're stalled. I'm writing to Holiday Inn Express, Chase, Visa and Getaroom to get satisfaction. I will not pay this bill and will cancel my relationship with all of these firms unless they do their due diligence and listen to the tape which will confirm my version of events.

I would caution everyone to avoid dealing with Getaroom.com All you need to do is go to the Better Business Bureau to see the hundreds of complaints about their disreputable business practices.

I clicked on the Holiday Inn Express New Delhi Aerocity website I had been to many times. I booked a room for two nights at $130 per night I checked the button to pay at the hotel. I then received an email from hotel.com with my receipt. I had been charged for both nights plus $170 extra for fees and taxes. I have stayed at this hotel six times this year and have never been charges $170 in fees or taxes. I called hotel.com and they couldn't find my reservation. I called holiday inn express they said I booked the room through Priceline. I called Priceline and they couldn't find my reservation. I called the number on the reservation and found that I had been charged by a fourth party called getaroom.com. They refused to refund my money. I don't know who they are but this is not good business practices. My card should not have been charged. I never agreed to $170 dollars in fees and taxes. I did not agree to enter into a transaction with getaroom.com.

I was in Halifax the day after Hurricane Dorian and my previous reservation I had made cancelled due to the lack of power at their place. I phoned GetARoom's number as I saw on the website a room at the Atlantica Hotel in Halifax, NS was available for $150.00. I spoke to a CSR who booked my room, asked for my e mail address then repeatedly stated "this is non refundable", which I thought was odd but why would there be a reason to ask for a refund. I got to the Atlantica Hotel...to no power! They were actually accepting guests! I was furious and talked to a front desk person who stated Atlantica Hotel has nothing to do with my reservation; that I needed to talk to GetARoom/Priceline, whomever I booked the room through on the phone. So now I'm stuck in the middle of Halifax with no power anywhere with a non refundable room charge. NOT acceptable. Of course I stayed in the room. It's called being scammed.
After returning home I reviewed my Visa bill and noted I was charged 210.96 CDN that the booking was in USD and again, I was NOT told that.
Thank God the Visa bill had the actual company name: CCI Hotel Res and a "customer service" number: 800-468-3578. Which I called and eventually got through to "Aurora". Who took my information, said "one moment" and the call was disconnected.
I called back, got "Nikki" who took my information, asked if I spoke with Atlantica Hotel's front desk about the lack of power which I said of course I did. Who did I talk to? I'm supposed to remember that? Subterfuge at this point. I stated a) the CCI/Priceline/GetARoom booking agent a) did NOT tell me the property had no power, and b) did NOT tell me it was in USD. "Nikki" stated because I stayed in the room I wasn't eligible for a refund. After I complained further, "Nikki" stated she could offer me a 9.00 refund immediately. Yes. Nine dollars. I said I will be contacting the CBC and hung up.
This is a scam obviously.

I booked a room with Hotel Indigo Cardiff, thinking i was booking directly with the hotel but was booked through getaroom.com. Before I was shown my purchase to review details the payment was taken from my card. The room was advertised at £59 but the card payment was taken for £98, apparently the added cost was taxes that had not been mentioned. If i had been given opportunity to review the booking before payment was taken i would not have proceeded with payment as the same room was available with Booking.com for £71. Feel totally conned and now don't even know if the room has been reserved . I'm waiting for the hotel to get back to me.

Booking reservation at hotel indigo cardiff R1669206475 30/3/2020

Googled the actual hotel's name so as to avoid booking agencies. I discovered, too late, that this sneaky agency bought the domain name of the hotel so I THOUGHT I was booking directly with the hotel and that it would be refundable like every hotel booking is. I discovered that it was $300.21 through their website and 236.34 CAD through the actually hotel website which was what I thought I was booking through. No where did it state before checking out that their would be all these extra charges or that it would be non-refundable. I called 30 minutes after I discovered the hidden fees and that it was non-refundable and asked for my money back. They refused so I asked to speak to the manager. The manager still refused to offer me my money back but gave me a 15% discount. I appreciate this but this still doesn't fix the issue. It's still not refundable/ still costs more than the actual hotel website. I want my money back. Be aware of this scam and never book through www.getaroom.com