Giant Food / Giant of Maryland
Reviews and Complaints

Went in with a check and verified I could use with manager before shopping (only had photo of my ID) she said yes and so I shopped. After ringing all items, cashier said check is not acceptable neither is ID. Mgr didnt even acknowledge I asked and she answered. Not a sorry, can we hold the groceries or concert for anything. The management only acknowledged a regular customer prior to me. Rude, incompetent and racist. Never again will step foot in that Giant.

I was very disappointed the new mill
Station store has no benches inside the store that people could sit down for a few minutes to wait for people they came with that are still
Shopping or to just wait even for a ride. The griffs mill store had one bench inside to sit in near the exit door, the mill station store had plenty of room along the inside glass windows fir several benches! There's are a few benches outside of the store but are far from the exit and not protected from rain, The store had three tables near Starbucks not near exit to wait on after pay for food, I guess the store doesn't want older people that may need to sit down for a few minutes. I just don't know why no benches are in the store as the two stores that closed had them. It's not right

The Giant - Kitchen Bags (13 Gallon Capacity) have now had a defective manufacturing issue with the drawstring for months... when you try and pull the drawstring to tie up trash bag, it actually tears the top lining and does not allow the drawstring to tighten.

I have noticed this for months now, thinking it was just a mistake on the part of the machine, but it has been constant now every time I buy this brand! Usually, I am very happy with Giant products, but this is very frustrating to say the least... it obviously has something to do with the machine's alignment! Please fix it. Where is the quality control?

Again, could someone please look into this situation immediately... its definitely a manufacture defect in your plant's equipment!

Thank you!

Yesterday I went to Giant, 2145 York Rd, Lutherville-Timonium, MD 21093. I purchased some items to cook dinner. One item in particular that I had an issue with was Dole Spring Mix Salad. When I got home, I discovered that the salad had leaked brown juice into the market bag. I looked at the container and did not understand why. I slightly opened the container and the salad smelled rotten and spoiled, it was awful. So I had to leave back out of my home and go back to the store to return it. This was upsetting as it was a huge inconvenience. On top of that it is unsanitary. All products should be checked before going on the shelf.

Your website directs you to giant food stores for this product, but they do not have it anymore. What happened to it. I cannot find it anywhere. I have looked at several Giant stores, Walmart super centers. But none of these stores even has a place for them anymore! This is very aggravating, as we use it more than any other cheese. Has it been discontinued, or is there a major lack of communication happening between your company and retailers?

I visited the White Oak, Maryland Giant Food yesterday, Tuesday, Feb 27, 2018 in the evening just to pick up a few items. I was very disappointed in the appearance of the store itself and also the bathroom facilities. It's obvious that management does not consider this a priority for that first impression lasting impression concept. This store has not always looked the way that it does. The outside appearance of the store could also use some attention; there are carts blocking the entrance and trash just kind of thrown about by patrons who could care less but it just doesn't look good and gives the appearance of a not so clean store. Giant has been in this area for a number of years and has not always looked the way that it does now.

Mr. Izzy, the founder of Giant Foods Store took pride in the way that his stores looked at all times and although he is no longer around and the stores are operated under different management, perhaps take a lesson from the past.

Signed,

A concerned customer

Costumer service doesn't send my messages to the manager, I've called seven times and they won't even ask for my number so the manager can call me back. "What about a better place to shop, a better place to work"? This ridiculous, and strongly unprofessional, I feel this giant 249, is very, very poor about their costumer service. They should be up for review. They need to do their job, not just answer the phone just to "take a message", they gotta actually pass it on. Bad customer service

I as a explicitly decent customer, without any negative attentional attempt to harm myself or any others, with intentions of grocery purchasing, walked into the Giant's Food Stores, P.G. Plaza location, Hyattsville, Maryland on September 16, 2016, where at no fault of mine became a victim of a personal injury. I as a customer who encountered a personal injury on the Giant's Grocery Stores, PG. Plaza, Hyattsville, Maryland location premises am feeling disgruntled, was taken to court where the judgement decision was decided I believe even before my court appearance not to be in my favor in which I have been treated irredeemable, irrefutable, irreconcilable, and irresponsible and just purely a unfair unsatisfied customer.
On September 16, 2016, my body discovered there was a patch or puddle of water on the floor that caused me to very strenuously and stressfully slip and if I had not had my shopping cart immediately present I would have very tensely fell. However, in the midst of the fall I strong armed hold caught onto my shopping cart, in which I subject hurt to my shoulder, also in the process of resisting the complete whole body fall subject hurt to my leg, knee, and back. This incident or accident occurred in the Dairy section of this Giant's Food Grocery Stores, where I had noticed there was a Giant's employee present that I would try to get his attention without physical touching him, I waved towards him "employee please can I get your attention" and then I noticed this particular employee was assuming he was working with one hand and the other hand he was holding what appeared to be his personal cell phone on his ear holding a conversation.
I continued forward with more grocery shopping, when suddenly I experienced excruciating pains throughout my right side leg/back areas, when then I immediately went to checkout without any treacherous intent. I thought to myself I need to and better make a accident report. While I was at the checkout spot I received the attention of the Giant's Stores Manager Mr. Brown, P.G. Plaza, Hyattsville, Maryland. Mr. Brown who gave to me accident report paperwork to fill out, he reviewed, and assured me he would submit. This accident occurred on a friday evening, I severely and excruciately ached all that night, when in the morning in which was Saturday morning experienced knee and leg swelling, my right leg/knee was swollen and achingly hurting. I all that Saturday and all that weekend suffered pains to my leg, knee swollen, back aching, until Monday when I immediately seeked medical physician attention. I was given a Tuesday appointment, where my physician sent me for X-Rays, and prescribed medications. I was told nothing in my leg back injuries seemed to be broken, just severely strenuously injured. I also was prescribed immediate Physical Therapy, where I took a few sessions and felt as though now I need an should get a lawyer. I got a lawyer to take my case of personal injury endured on the Giant's Food Grocery Stores premises, when they also sent me to their Physical Therapist. I have since then completed all physical therapy and still to this day feeling the Giant's Food Grocery Stores endured as no-fault of mine pains. At that time I was prescribed more Physical Therapy treatments, remind you this accident and these therapy sessions began in September, I did not complete my Physical Therapy sessions until November. From this particular endured personal Giant's Food Grocery Stores injury, I seriously and truthfully was hurting, aching, and in pains.
As this is my story and I completely and truthfully stick to it, I was refused a settlement or any sort of financial compensation for my "Pains and Sufferings" from Giant's Food Grocery Stores, to myself from this no fault of mine personal.
I as a innocent customer was taken to court, scheduled on November 27, 2017 @1:15, in Upper Marlboro, Maryland. was decided or judged to have no truthful sufficient evidence to support that I was injured on the premises of Giant's Food Stores, P.G. Plaza, Hyattsville, Maryland, where Store Manager Mr. Brown and their lawyer pointed me out the customer to be a "LIER" to my accusations and injuries that I incurred on the Giant's Food Grocery Stores, P.G. Plaza, Hyattsville, Maryland Store Manager Mr. Brown premises.
I rate Giant's Food Grocery Stores 000000 or rating scale 1-10, 000000, meaning this corporation is decided by me a franchise that's "Just In It To Win It", I solely "Hate" this franchise Giant's Food Grocery Stores and have nothing ever nice to say towards this franchise/corporation Giant's Food Grocery Stores, who embarrassed, harassed, and unfairly took me a customer to court without any intentions to make a fair decision, judgment, or settlement for any long lasting pains and sufferings I endured through no fault of mine on the Giant's Food Grocery Stores premises.

Beer garden and eatery at this store is horrible. Manager in this section is rude, never open on time, and when you complain to the assistant store manager he is even ruder, acts like he is doing you a favor for opening that section of the store. Posted hours say open at 7 AM, never ever happens, most days it's 7:10-7:20 before you can find anyone to help you. A loyal customer for 20 years and this is how you are treated. Call the 800 number to complain they try to buy you off with a $25 gift card, how insulting. I just want some respect and service from employees. I will never return to this store again, shop at Wegman's if you have one near you, customer service is much better.

This store is absolutely unfriendly! Especially the deli dept.! Most of the time they do not have what you want! I feel that they are doing. E a favor to wait in me! Also when it is time to check out, the cashier is not friendly at all. I try to help bag my own food! Today was the worse experience I have ever had! This store needs to check out their employees more often! I complained to the manager. He said I will give you a gift card for your bad experience! They should not have to do that! As of now I will never go to that store again! That store needs a lot of help!

I was actually fired yesterday in a harsh uncaring manner by my bosses that I thought were so “down-to-earth.” The problem in this situation was that I was scammed by a professional con artist that was, apparently, made aware of by the Giant Corporation prior. We employees were never notified or even train in the area of thieves and con artist, but I guess my higher ups dropped the ball on that one. Management can not only lead by being a friend, or Social leader, but also by being goal-directed or goal-oriented towards the common goal. I think, the managers at my job were more concerned with being our friends it made them lose track of bigger things, such as, training your employees efficiently so that we do not lose are jobs at the hands of a devious con artist. It does not make good for employee moral when the leaders at your job make employees feel that we are one, and then turn around and be so cold, when you put in hard back breaking work, as a single mother of two, working you way through school. So strange that this happen 3 days before my 90 day probationary period, the holidays ending, and a claim I just settled with the Giant pharmacy a week ago?

Giant Food Stores has developed a pattern over the past 8-10 months or so of overcharging at the cash register for items purchased at their grocery store. The scam works as follows:
1. Unlike its competitors, Giant does not guarantee scanner accuracy at the register. If an item scans an incorrect price, the best you can do is stand in the long customer service line to recover the difference between the overcharge and the actual price. In other words, Giant forces you to do all the work to get the price you were promised on the shelf. By contrast, Weis Markets, a competitor to Giant here, guarantees that its scans are accurate. If Weis scans the price wrong, the item is free (up to $10).
2. By not guaranteeing its scanner accuracy, and by forcing customers into the arduous process of dealing with customer service, Giant actively discourages its customers from holding it accountable. How many people will stand in line for 30 minutes to recover a dollar, or 50 cents? Not many. And when Giant is called on a scanner error, it cannot lose. It simply must sell the product for the advertised price and not the overscanned price.
3. Failure to guarantee scanner accuracy -- such as Weis' system of giving away the product if it scans wrong -- removes any incentive by the store to get things right. They have nothing to lose and everything to gain, because many customers will either fail to notice or choose not to pursue the actual price because of the delay created by dealing with customer service. This IS HAPPENING NOW AT GIANT. For one example, their soup at the hot bar scanned higher than the posted price for at least TWO MONTHS before they finally changed it (following my second complaint). If this item had been walking out the door for free you'd better believe this would have been fixed immediately.
4. Giant should reinstate its former scanner guarantee -- similar to Weis -- and hold its managers accountable. I've asked to speak to a manager three times and have yet to meet any such person at Giant.

I have always shopped at Giant Food stores in Virginia. I happen to love food and over the last four years or so, I have put on a few pounds. Specifically, I stand at 5'3'' and I used to weigh about 150 pounds. Today, I tip the scale at about 320 pounds. Prior to losing the weight, I went to a Giant Food Store in Virginia and I was an acquaintance of the manager and employees. As I grew to be larger and larger I decided to go to another store because I was embarassed of what others at the first Giant would think. I decided recently to return to the old store (thinking that it would be okay). I walked in the store and the manager saw me. "Hey it's Hector" he said. And then he said, "Hector! You are fatter than ever!" I began to walk out the store but employees blocked the door and employees and patrons chanted:

HEY FAT BOY HOW ARE YOU
HEY FAT BOY LOOK AT YOU

HEY FATTY WE ARE HAPPY YOURE HERE
WE NO YOUR FAT SO DON'T FEAR

YOU GAINED SOME FAT AND WE THINK YOUR A FREAK
WE KNOW IT'S A CAKE THAT YOUR FAT FACE SEEKS

STOP EATING EVERYTHING YOU SEE
SHOP IN THE FAT FREE SECTION FOR FREE!

Jerry Reinbark is a very rude, ungrateful and very disrespectful to his staff. He has taken items from the shelf and thrown them on the floor and expected the staff member to pick them up because he felt that they didn't know how to level the shelf properly. Jerry has talked to his management staff rudely to the point where he has made them cry. Jerry doesn't give anyone credit for anything that they do even when they are busting their ### to make sure that things are done in a timely fashion. He suspends staff members when he is basically accusing them of doing something that he didn't even see. He tries to make people work schedules that he knows they cant work due to transportation and then takes them off schedule when he finds out he called the union on him. I think this is crazy and needs to be handled before things get out of control and people start taking things into their own hands. Staff members are getting sick and tired of being talked to like they are 2 yrs old. We are just sick in tired of being sick in tired!