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CB Retail Stores Giant Food / Giant of Maryland Poor service and extremely poor customer service
Giant Food / Giant of Maryland

Giant Food / Giant of Maryland review: Poor service and extremely poor customer service

D
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10:07 pm EDT
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I went to my local giant on 41st street in Baltimore are code 21211. I was returning a few items..some out of date some I did not need and one product that was open. I bought the two items that were out of date way past the best buy date. Which that means they have extremely out dated products on the shelf. I did not have a receipt but considering it was only 5 items and I was already shopping I only wanted store credit and I thought it wouldn't be an issue. Well was I surely mistaken. The store manager and the CSM seen me returning my items and decided to come assist me personally. They had me wait while they searched the system for receipts because they told me I couldn't return them without one. Well since they couldn't find a receipt for everything because I shop at different giants from time to time they told me they couldn't return them. They also said they wouldn't take back my out of date products because they were out of date. But that is how I purchased them..out of date...than the manager insisted I had cleaned out my freezer and was trying to bring things back. Which is absolutely absurd. But even if I did pull and item out of my freezer why can't I return it if I purchased it from giant. I was at the desk for a total of twenty minutes while they accused me of nonsense thoughts and accusations and was only ALLOWED to return two items. I was embarrassed because every customer heard what they said to me and about me. And I had to leave with my items with no refund because they refused to take them back. I am appalled at this company and will not be bringing my business back there. The managers were unprofessional and rude and judgemental and unsympathetic about how they made me feel and how much they embarrassed me. they shouldn't be allowed to work with the public let alone be managers of such a well known company
Because they are causing giant to have a very bad reputation. Renee..store manager and Sarah CSM manager

Desired outcome: I wanted my refund of my items and to not be treated with such disrespect

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  1. Giant Food / Giant of Maryland Contacts

  2. Giant Food / Giant of Maryland phone numbers
    +1 (888) 469-4426
    +1 (888) 469-4426
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    +1 (800) 573-2763
    +1 (800) 573-2763
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  3. Giant Food / Giant of Maryland emails
  4. Giant Food / Giant of Maryland address
    8301 Professional Place, Suite 115, Landover, Maryland, 20785, United States
  5. Giant Food / Giant of Maryland social media
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    Oct 30, 2024
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Giant Food / Giant of Maryland is ranked 40 among 124 companies in the Retail Stores category