Jewel-Osco’s earns a 1.1-star rating from 494 reviews, showing that the majority of shoppers are dissatisfied with grocery shopping experience.
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Delivery
Today I ordered through the jewel app. My order had lot of things missing and it only partially pick items and then just sent a reund request lower than what I paid for. I spent $74 and only got a few things and it won't let me go back to the order. This were substituted with out permission and at lower prices, leaving me paying triple for a substitute. I did not get my strawberries but charged. The gummy bears and eggs, were refunded at a lower price
Desired outcome: My refund for the price it was charged and my balance for the lower priced substituted items.
Service
At the Jewel Osco located on 95th and Pulaski in Oak Lawn The store director is a man Marty Keening who is too old to be very entitled to his job where he tells who to stay home and who can’t stay home when not feeling well, have a funeral, or any other important date etc. On October 15 2022 at 3:25pm I called the store director on the phone to ask if I...
Read full review of Jewel-OscoWorker; just for someone to talk to him.
Hi, As I was walking out of the Jewel (Lisle, Illinois) on 6-11-23 at around 11am, a special needs cart worker followed me to my car and started asking my 8 year old daughter all these questions: what is your name, where do you live, what school do you go to, etc. I told him to please leave and he just kept standing there persistent to ask her question...
Read full review of Jewel-Osco30-minute unpaid break
I have a child (16) who works at Jewel in Des Plaines, IL. She has had a couple shifts that are 8 hours and is not getting a 30-minute unpaid break. She is being told that she gets two 15 minutes breaks during her shift. By Illinois state law, she is required to receive an unpaid 30-minute break or a 20-minute rest period that is paid. This is my child'...
Read full review of Jewel-OscoOsco 20 percent sticker for each prescription folled
Recently was told that they would not honer the stickers that are good for the 20 percent off coupon when using good rx. I have been using it for approximately half a year. Just filled 4 prescriptions and was told no more. I realize if you have Medicare as stated in your advertising that you can't get the sticker but out of the blue you change the rules with good rx. Very bad customer service. Been shopping this Jewel Osco for over 30 years. Plenty more stores in the area to shop at. This is total B.S.
Service from store director
I’ve been doing business with this store location for some time and the management has really changed, they treat certain vendors what service the store piss poor! Those vendors I’ve become acquainted with because they do a great job both stocking and assisting jewels costumers as well as my self. However service had been a little off because of how nasty...
Read full review of Jewel-OscoStore 3546 424 W Division Chicago Dir Steve Palmer
I shopped Jewel on Division on 5/2/23 & was disgusted with the product (over ripe avocados) but mostly the rude & unprofessional personnel!
1. Azia was my cashier. She didn’t speak to me at all! She carried on a conversation with the adjoining cashiers. All 3 of them were laughing & talking about their personal business while customers waited.
2. Azia stopped checking my groceries mid-steam to say her allergies were bothering her and yelled, ‘does anyone have a Kleenex?’ 🙄Unbelievable!
3.A man approached me & other shoppers for money while I was shopping! This should not be allowed in the store. Uncomfortable situation.
4. When leaving store, could hear clerk at Customer Service desk YELLING!
This store is the absolute worst! Obviously, the employees are untrained. The worst I’ve ever encountered! This Store Manager should be fired!
I will NEVER shop this Jewel again!
Desired outcome: Feedback after investigation
Service and app
4/19/23 once again shopping before work. Sale prices not changed and nobody to check you out. I clipped my coupons in app and yet again not one sale price was included. The self checkout person was there to help me but other people also having issues. This happens every single time, also happens with employees checking you out. If you don’t watch like a...
Read full review of Jewel-OscoOsco Pharmacy at 17930 Wolf Road, Orland Park, IL 60467
Date and time of incident: 4/13/23 10:30am
My Dr sent in a prescription two days ago and when looking at the app it stated ‘being refilled’. I saw other meds that weee due for refill so I ordered those 4 while on the app.
This morning at 8:15am I called to see when my refills would be ready, I was told one hour. I went to the pharmacy 1 1/2 hours later, so roughly 10:30am.
After giving my name, the pharmacist or tech, Brianne, said she had 4 ready for me. So I asked about the 5th one that I have been waiting on for two days. She came back and said that they do not have it in stock and they ordered more today. I then asked if she could just do a partial as she said she did not have enough so she had some.
She said that she could not do a partial on this medication it would need to be signed off on by Bob and he comes in at 4pm. I said well I know Bob very well as him and Camille are the only two at this location who know what they are doing! I said well can’t you call Bob I know him well and she said no he has to be physically in the store.
I said well then can you transfer my prescription to another Osco that has it in stock to which she replied No, that I would have to call my Dr.
I am so tired of these lazy and snotty under educated techs that do not know how to do their job! I Always have problems with this pharmacy unless it is Bob or Camille. Brianne likes to play god with medication that I have been waiting two days for and they couldn’t call or text that they could not fill it because they did not have it in stock like they are supposed to ? I could have had it sent to another Osco yesterday.
I am filing a full complaint after I am done with this complaint board.
Desired outcome: I would like to speak to Brianne’s manager and ask some questions of why protocol was not followed here.
Poor customer service in the deli
2 days ago I was a customer at the jewel on your York road and Butterfield road in Elmhurst Illinois. I have been going to Jewel for more than 40 years and I've been going to this particular Jewel for about 15 years. My background as a police officer and a physician helps narrate my personality. I was at the customer service counter in the deli where I always order my two-piece chicken with fries for 399 every week. The young lady there was very rude as I explained to her I would like the fresh piece of chicken that the cook just placed out there when I was standing right there. The cook turned around and said keep your opinions to yourself sir. I asked to speak to the manager and the manager and I had a conversation and I am not satisfied with the outcome thus far. Please contact me as soon as possible to resolve this matter sincerely, Dr philander Van Ratliff MD
Dogs in store
I shop at your Jewel on 370 N Des Plaines St, Chicago, IL 60661. And I notice you are allowing dogs once again. I don't agree with this due to food being sold and finding hair on my produce. These are not support dogs you can see that. Some of these dogs are big and can attack you I have seen were the dogs get aggressive and the manager does nothing. Not only will the owner be responsible so will Jewel if someone gets hurt.
I can't shop at a store that is dirty and not safe.
Thank You
Martha
Desired outcome: Stop allowing dogs to go into Jewel where food is sold! Again, these are not support dogs coming in.
Harassed by Employee
Jewel-Osco on Waukegan Rd in Glenview, employee Christian Rojas leered at me while I was shopping for groceries. I looked at him and asked “what?” And he responds “don’t say what to me” like he’s reprimanding me. I felt violated by the way he was looking at me and then was shocked and upset that he would treat me so disrespectfully, and like he was better than me. Extremely inappropriate.
Signature Select Sea Salt Pita Crackers
Purchased this box of crackers last Friday, March 24th at the Jewel Osco at Roselle and Golf Rd in Hoffman Estates for $4.99. There were approximately 10 whole crackers in the box; the rest were pieces and crumbs which I threw out to the birds since they wouldn't have been something to serve to our guests.
The UPC code is [protected] Best buy date; June 04, 2023 FAA338 S5765. 17.10.46
Desired outcome: Refund or replacement box - however, unsure if I might have the same problem with a different box - perhaps this was a processing plant error and others complained??
service
store 4308 . 1151 s roselle rd schaumburg,ill. date of purchase 3/23/2023. dept. pharmacy casher Emily Horrible customer service. Monotone voice. With tone as if she was not happy to be working. I've had issues in the past with service at this store. I started going to the Carol Stream Jewel instead for groceries. That location has very friendly ...
Read full review of Jewel-OscoNon existing products
Lora Chandler, [protected] , I’m sending this because of bogus advertising In the sales paper ending this Tuesday on (2) pages of the sale paper (( Golden Crust Jamaican Pattie’s were advertised for $4.99 , buy (1) get (1) free. contacted 7 Chicago & 1 Munster In. near (60617) by phone & ,car NOT 1had this product .This is bogus advertisement , the sale papers never had the product why advertise . a rain check the procedure is still the same
Desired outcome: What store , at the price
Service desk employee
3/15/23, aprox.2:30. I went to Jewel to exchange my 2 Ipass transponders as per the letter from state said. When I approached the desk she was speaking to another employee apparently complaining about her work hours. I had the letter and transponders. but was not aware of the fact that I needed Bar codes. They were not sent, and not on the account letter on computer. She began to tell me what I needed, and I told her I had checked all the options. She began to get upset and would not let me speak! She kept saying in a heated, loud voice, Sorry I can't help you, several times until I had to walk away! It was humiliating to say the least. I realize people are not happy with their jobs, but you are in retail and need to respect and treat customer's better, or don't work in that department! The anger she was feeling because of the problem with someone asking her to work extra hours then spilled over to the customer. Made me not want to return to your store! There are other stores in the area!
Desired outcome: Retrain her to respect customers, and remind her you DO NOT complain about your job to others while on duty when others can hear you!
non shoppers gathering in front of 7530 S. Stony Island store selling cigarettes and consuming open cans and bottles of alcohol.
3/11/23 11:30 am 8 to 10 Non shoppers gathering in front of entrance at 7530 S. Stony Island store in Chicago doing the following:
1. blocking incoming traffic into the parking lot
2. Selling cigarettes
3. Consuming open cans and bottles of alcohol.
4. Standing inside store vestibule smoking and congregating.
This situation is on-going.
I brought this to the attention of the store manager on duty. She said that there was nothing they could do. She also said that corporate headquarters hadn't done anything in the past about this situation. She also said that their security could only talk to them. She said that I would have to contact the alder person for that ward.
3/5/23 Six or 7 individuals sitting on crates near the fence inside the parking lot with open containers of alcohol drinking.
Desired outcome: Someone from the regional office needs to come out unannounced and observe this on-going situation. This situation is dangerous and intimidating for those shoppers wanting to come in and shop,
Phone order Deli
To whom it may concern, I would like to bring attention to my experience on February 18th at the Skokie, IL location of Jewel Osco. I went pick up a birthday cake and 2 large pans assorted fried Chicken that had been previously ordered on 2.14.23 scheduled to be picked up at 1:00pm. While driving to the location I received two missed phone calls from an...
Read full review of Jewel-Osco and 1 commentDeli containers
My wife went to the deli to purchase potato salad and other things. When returning home, we found the cheap! container lids had popped open. The containers you're currently using are very flimsy. In fact, they are Garbage! We don't like serving food out of shopping bags. These are the little details that don't warrant customer loyalty. There are just somethings you can't go cheap on.
Read full review of Jewel-OscoRude employees evening shift
For the past 5 years, I have been treated with disrespect by Lisa (see picture) n. d evening shift from Elk Grove Village store, but yesterday she crossed the limit. I was talking on the phone and put the phone in my bag in front of her, and then I heard her saying on the microphone security camera. After this a guy kept stalking me w/out checking camera n. ask to open bag
Desired outcome: lisa to get fired
The above comment and complain is for Jewel Osco store from Elk Grove Village located on 20 Biesterfield Road,zip code 60007
This has no sense.How you can harass and traumatize people without checking camera first, and how you can ask people to open bag without introducing yourself. The guy who ask me to open my bag without checking camera first when I was checking the items out had been Jeff,the evening ma ager.
However, there disrespectful and rude behavior increases. I had the small Dollar Store cotton round in green packaged "Assured" in my bag which is only sold by the Dollar Store,and the evening manager started accusing me for stealing it from Jewel without even for me to have been in the section with the cotton round. My question is How a manager does not know the type of products sold in their store.Cotton Rounds from Jewel ate Signature and not small green package but big package which costs about 3 dollars. Assured brand is a dollar brand sold in the Doar Store. At least, the Jewel manager should know that Signature is very popular brand for Jewel. When I said that I have not been to the cotton balls, all the manager Jeff said was "that's what u say.Is this how a manager should talk? Neither one of them apologized for disrespecting me in front of other customers and abusing me. However,Lisa abusive behavior continued with threatening me that she will call the police if I keep talking and claiming that nothing has happened. Yes,it happened alot. They turned my evening in complete nightmare and were to give me heart attack. For them may mean nothing because that's the way they are but they should check the camera before abusing and accusing and disrespecting people. There behavior has been unacceptable.I accept accountability for their behavior, I would like Lisa to get fired because her disrespectful and abusive behavior has continued for the past 5 years.
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Jewel-Osco Contacts
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Jewel-Osco phone numbers+1 (630) 948-6000+1 (630) 948-6000Click up if you have successfully reached Jewel-Osco by calling +1 (630) 948-6000 phone number 0 0 users reported that they have successfully reached Jewel-Osco by calling +1 (630) 948-6000 phone number Click down if you have unsuccessfully reached Jewel-Osco by calling +1 (630) 948-6000 phone number 0 0 users reported that they have UNsuccessfully reached Jewel-Osco by calling +1 (630) 948-6000 phone number+1 (877) 276-9637+1 (877) 276-9637Click up if you have successfully reached Jewel-Osco by calling +1 (877) 276-9637 phone number 0 0 users reported that they have successfully reached Jewel-Osco by calling +1 (877) 276-9637 phone number Click down if you have unsuccessfully reached Jewel-Osco by calling +1 (877) 276-9637 phone number 0 0 users reported that they have UNsuccessfully reached Jewel-Osco by calling +1 (877) 276-9637 phone number+1 (630) 948-6068+1 (630) 948-6068Click up if you have successfully reached Jewel-Osco by calling +1 (630) 948-6068 phone number 0 0 users reported that they have successfully reached Jewel-Osco by calling +1 (630) 948-6068 phone number Click down if you have unsuccessfully reached Jewel-Osco by calling +1 (630) 948-6068 phone number 0 0 users reported that they have UNsuccessfully reached Jewel-Osco by calling +1 (630) 948-6068 phone number
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Jewel-Osco emailsdeliverysupport@jewelosco.com100%Confidence score: 100%Supportmaryfrances.trucco@jewelosco.com82%Confidence score: 82%
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Jewel-Osco address150 Pierce Road, Itasca, Illinois, 60143, United States
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Jewel-Osco social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2024
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